Customer Reviews for Finish Line Coin Laundry #2
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

3

Truck hissed whenever I took my foot off the gas. Suspension is going too. I wanted a truck that I could leave at another location and entered the zip codes. Did not realize this truck needed to be returned to the same location until I was 5 hours away. Not the location's fault - website issue.

Évaluation :

3

The lock to the key box was frozen. We spent at least 30 minutes just tying to get the key out. We contacted customer service who said to use hand sanitizer to thaw the lock. After a few minutes, that did work. Once we finally had access to the key, all was good. The location is not staffed so there was no one to assist. Customer service was kind and helpful.

Évaluation :

2

Your app for checking truck out is trash. Took almost 45 minutes to finally finish the check out. The app kept taking me back to new reservation after I completed almost every task of the process. Since there is no staff at that location I will never rent again.

Évaluation :

1

The U-Haul iphone app glitched out multiple times when trying to complete my remote drop off. When trying to select that I was returning a truck it kept bringing me back to the same page asking me what I'd like to do. After the 4th time of selecting returning a truck it finally went through. When asked to take pictures of the truck, the pictures I would take weren't uploading, so I had to retake each one multiple times. On the final photo, after about 10 minutes of trying over and over to get photos to upload the app crashed and closed. When I opened it again it said I was done with the process of returning the truck. I took photos myself and saved them to my phone to prevent U-Haul from trying to milk anymore money from me. There wasn't a single point in the rental process where the ball wasn't dropped.

Évaluation :

1

Keys weren't accessible. Uhaul hard to contact and took time away from our moving day.

Évaluation :

1

They charged me a fuel service charge and fuel even though I put fuel in it and it had more than what we started with. Very good scam uhaul. I spoke to customer service who agreed that there was no concerns with the fuel and was still charged. Will not use again.

Évaluation :

2

The cab was terrible, dirty

Évaluation :

5

No one answer the phone when arrived and the personally in business had no idea what was going on

Évaluation :

5

Make the pickup and drop off easier. It took me 40 minutes to get my information to go through

Évaluation :

5

Easy to work with. Effortless turn in here. No problem at all. Very nice lady.

Évaluation :

3

No one was on site when I arrived to drop off the truck.

Évaluation :

3

The online pickup and drop off program did not work at all, to the point where I could not return the truck online, and it didn’t even register with UHaul that I even picked up the truck.

Évaluation :

3

When I returned the truck it was the only one on the lot.

Évaluation :

1

First of all, the above location was not the original location provided to us by you for the drop off. They one you gave was off of 3rd Street and it has not even existed for at least three months (we had to ask the current owners of the business). Secondly, the 2nd Street location is a joke. No one even maintains the facility! Thirdly, we had to hunt around on our own to find a drop off location. When we finally found one, we had wasted fuel, and much time. Then you all had the nerve to tell us by text that another family needed the truck at the same location (which we just dropped it off at). Very frustrating experience for such a large amount of money!

Évaluation :

5

The online pick up process was very difficult from a technical perspective. Had many issues with loading the app or site and having long loading times. If the online process could be streamlined then it would make the overall process much better.

Évaluation :

5

Close to my house and easy to deliver.

Évaluation :

5

Nothing self checkout was great, considering I dropped off after hours.