Truck had a service needed message when it was picked upMadison M.
Customer Reviews for First Capitol Truck & Trailer Rental LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Guthrie, OK 73044
(On the West side of Division St just N of Industrial Rd Next to carwash)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam - dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We requested a different pickup location and didn't learn that it was a different place until we went to pick up the trailer, even after a confirmation phone call. Clearer communication would help. (Not this locations fault)Jason W.
Multi business made it difficult to see someone.DAVID S.
Explain the online process better when customer calls & schedules pick up. I had no idea what to expect or what I was doing as no one prepared me to do it all in my phone instead of in person.Lisa O.
Le client n'a pas laissé de commentaire.Yancey I.
UHaul is not the priority at this tag agency. They knew very little about what truck (one) that they did have.Grace D.
Le client n'a pas laissé de commentaire.JAMES C.
The truck was trash poor service in Guthrie tag agency and they cheated me on my refund, brought it back a day early and got cheated, I will never use that location againSam R.
Le client n'a pas laissé de commentaire.Jesse C.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Richard W.
When I secured the rental I was handed a piece of paper with the unit number on it and told go find this trailer, hook up and you can leave. I needed a new ball for my hitch which was not even available, no help was offered. I am a small woman and ended up having to call my daughter and my cousin to go buy a new ball elsewhere and then called my cousin to come help me hook up. This was very poor customer service. I am not use to service like this from u haul. I am ver disappointed I uhaul. I hope I never need a trailer from uhaul again.Sally M.
It took 45 minutes to get my UHAUL. I arrived early to pick it up. I had to call and wait for 30 minutes before even getting through to someone. There was a mix up between which UHAUL I was renting. The vehicle had dirt on the inside. I wasn't happy with the amount I had to pay. I had to call after returning the vehicle because I didn't get confirmation sent to me stating the UHAUL was returned.TaKeya H.
Le client n'a pas laissé de commentaire.Joey D.
Super friendly. Very easy and nice experienceJessica A.
Have the truck keys ready n the 24/7 lock box so that the customer can get the keys at the requested time and not wait over an hour until the store opens to get the truck. Especially since it was costing me to sit around and wait when I pay my movers by the hotel it and they were waiting for me for an hour and a half. Also, the only explication they gave was â€œI don't know why we didn't have it ready yesterday, must've forgot.â€ WORST EXCUSE EVER! Also, you had to tell them about my dolly and redo paperwork because they weren't ready. I was furious and extremely irritated.Caitlin H.
Le client n'a pas laissé de commentaire.David A.
It's a tag office as well as a uhaul rental center. I completed the pre-check in online and had to wait in line to complete more paperwork for 45 minutes.Brian B.
Le client n'a pas laissé de commentaire.STEVE D.
Thank you...Brenda B.
Le client n'a pas laissé de commentaire.Pam H.
Le client n'a pas laissé de commentaire.CHARLOTTE R.
Le client n'a pas laissé de commentaire.Kerry M.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.Rebecca P.
I was charged twice for the transaction. Once for $71 then another $140 and I can't afford for that money to be out of my bank account and would like it to be put back in my account ASAP.Felicia E.
Le client n'a pas laissé de commentaire.ANDREA M.
The customer service was top notch, they even helped us locate a car hauler nearby to complete our move process.Joey T.
Le client n'a pas laissé de commentaire.SHERRY J.
Le client n'a pas laissé de commentaire.Edwin H.
Great service. Very professional.ARTURO A.
Le client n'a pas laissé de commentaire.Amber G.
Le client n'a pas laissé de commentaire.DARRIN V.
Le client n'a pas laissé de commentaire.KATHRYN A.
Very helpful people at the tag agency/Uhaul office.Misty G.
They were busy but still helpfulJULIE S.
Le client n'a pas laissé de commentaire.Linda S.
Le client n'a pas laissé de commentaire.CHARLES M.
Le client n'a pas laissé de commentaire.JERE Z.
Le client n'a pas laissé de commentaire.michael V.
More availability of 10 ft. trucks.ARTURO A.
Le client n'a pas laissé de commentaire.Loren W.
I was charged twice fir this service and no one can explain why I was charged that amount.James M.
Location wait is extremely long given it's located within a tag agencyBrandon D.
Its a tag agency, not a place for a uhaul dealership to me. No one to help hook up trailer. After 45 minutes, finally had to call someone to rent the trailer over the phone, such a joke. Remember you are no better than your worst employee!!!Mark N.
The transmission on the truck kept getting stuck in one gear and would not change gears had to pull over put it in park shut it off and start it back up to make it going to reverse. I was not given a location for return ahead of time. After figuring out where I could return it because I could not get a hold of anyone at U-Haul. I was unable to complete the return process via the online app because that location had no signal for my phone. Vehicle did not have as much gas in it to start with as I was told it did and the vehicle was not full of gasWayne S.
He did a good job.Wayne S.
Truck was dropped off after hours. No contact with personnel.leon S.
Le client n'a pas laissé de commentaire.Jasmine B.
I thought everything was very well done. The staff was unexpectedly called to close the store and deep clean for Covid-19 reasons, yet the clerk was very helpful over the phone and even coincidentally was present to check me in when the rental was returned. Very good service, very nice people and overall as good an experience as I could hope for when having to move household goods! Merci.Chris S.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Patrick B.
Very friendly and professional support provided at this location! Merci.Frank A.
Le client n'a pas laissé de commentaire.TERESA G.
Le client n'a pas laissé de commentaire.Jesse B.
Le client n'a pas laissé de commentaire.Holly B.
A+ Very Professional Thank You All So Much!Joshua S.
Make sure what we request is in the truckChristopher B.
Le client n'a pas laissé de commentaire.Darla M.
Le client n'a pas laissé de commentaire.Tamara H.
Person who assisted us was awesome.Robert M.
Le client n'a pas laissé de commentaire.Wayne S.
Le client n'a pas laissé de commentaire.Janice C.
Le client n'a pas laissé de commentaire.Rebecca C.
Le client n'a pas laissé de commentaire.Lauren M.
Le client n'a pas laissé de commentaire.Jesse B.
Le client n'a pas laissé de commentaire.Bruce M.
They were closed when the truck was dropped off.John L.
Le client n'a pas laissé de commentaire.Amanda C W.
Le client n'a pas laissé de commentaire.Elizabeth R.
Le client n'a pas laissé de commentaire.Owen B.
Le client n'a pas laissé de commentaire.Dan L.
Le client n'a pas laissé de commentaire.leland D.
Everybody was very considerate and thoughtful and helpful and I have used this U-Haul place before and was happy thin and I'm happy now and would recommend it anytimeCONNIE C.
I was charged for an extra day because drop off is located within a government office. I had the u haul from 10am to 7pm. I am not happy; at all. I was told by the call center rep that I would not be charged. I would not recommend uhaul to anyone, at this point. Totally disappointed. Disgusted and betrayed. Worst customer service ever.Rhea F.
Very helpful people .JERRY T.
This location at the time I was there was unmanned. Just a parking lot with a drop box attached to a nearby building. Drop box was very clear to see and clearly labeled on returning instructions. overall very good experience and easy.Dustin B.
Megan always takes good care of us.Lynn B.
Megan rocks. She is great to deal with. We are repeat customers, and always like working with her. LynnLynn B.
Le client n'a pas laissé de commentaire.Tim A.
When we got to the house and opened the back, one package of blankets was opened and strung about the floor. We didn't use them but folded them back.Brandy H.
Well I didn't get there till about 5 minutes till the time they close. To Me closing at 5 is too early. I was about two blocks from the gas station and I needed to put gas in it I simply ask them can I run down there and put gas in it I'll be back in a few minutes I said. They didn't want to wait they said just put your key in the Box. I would rather be there when they look at the truck or whatever. I swept out the truck on the inside myself when I got it I had crayons and some kind of a little feathers. Also when I told the lady I needed to get some gas one of them started telling me about how they were going to charge me a service charge and like $3 for a gallon of gas or something it was ridiculous so I made sure it was more than enough gas.Dewayne M.
Le client n'a pas laissé de commentaire.Linsey M.
Le client n'a pas laissé de commentaire.Sharon M.
These young ladies were very pleasant and easy to work with.BOBBIE C.
The first trailer they assigned had a bald tire. But they quickly noticed the problem and switched my reservation to another trailer. The 2 ladies who did the rental are very pleasant and super hard working!!leasa C.
Excellent service and a very nice experience (makes moving less stressful). Great truck. Ran well and drove very easily. The ramp made loading and unloading so easy.Martha C.
Le client n'a pas laissé de commentaire.RODGER W.
Le client n'a pas laissé de commentaire.geary B.
Le client n'a pas laissé de commentaire.grant W.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.BARRY A.
The people at the pick up location were very nice as well as at the return location. Rebecca at the U-Haul customer service center saved the day, finding a truck for me much more convenient than what I found on line.She was very nice and extremely helpful. I'll be moving my daughter again in August, back to school and will call on you again.Ken S.
Le client n'a pas laissé de commentaire.Chase C.
Nothing. Everything was AWESOME! Merci encore.KARA L.
Fine ladies in charge here.John W.
Le client n'a pas laissé de commentaire.Gayle S.
this place is a lot better than the other place in guthrie at the realityjanet T.
Le client n'a pas laissé de commentaire.Dennis P.