Customer Reviews for Fk Stokely Lumber
(Concessionnaire U-Haul dans le voisinage)

197 évaluations

1040 26th St   Perry, IA 50220

(515) 465-4856

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 4h30 pm
  • Sam : 8h am à 11h30 am
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(515) 465-4856

1040 26th St
Perry, IA 50220

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 4h30 pm
  • Sam : 8h am à 11h30 am
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The process for picking up using phone only is awful and does not work. Terrible service from UHaul.

Kris J. 
Évaluation :
5

Thanks so much! You guys were very nice and accommodating!

Rachael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

selam S. 
Évaluation :
5

Not a thing

Nicholas H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth L. 
Évaluation :
3

The truck was in very poor condition and for the amount that it costed to rent the truck it was missing a lot of basic features. It also had a lot of safety issues.

Tyler N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB D. 
Évaluation :
3

Same reason as the other location.

Christopher F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENTON C. 
Évaluation :
3

I never got a dolly or furniture pads, though I requested them. I'm not sure if that is the fault of the pick up location or someone else. It made moving very difficult without those things and I had chips on my furniture. I spent over 30 minutes waiting for U-Haul customer service but wa is able to get ahold of anyone so I had to pay for those items even though I never got them. I would like those charges taken off since I didn't get them.

Mitch B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tucker S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek L. 
Évaluation :
5

None really, was very good

Mark P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIS P. 
Évaluation :
5

I dropped it off with a full tank of gas.

Dorothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

The whole experience was very unacceptable. Customer service line were very rude and we had to wait an hour and a half to talk to anybody. Communication was poor and we reserved a truck to be picked up on a Monday and just happen to go by Ace Hardware in Jefferson Sunday evening only to glance over at the parking lot and find that there was no truck there. My husband then went into the hardware store to inquire about the truck and he was told that it was rented out to someone else and was never returned. A truck would not be available for our use on Monday and we had helpers lined up and that was the only day my son could move. And might I add that we requested H truck a week prior to the move . No one from U-Haul and no one from Ace Hardware in Jefferson contacted us to let us know that a truck would not be available. We then made a reservation for another truck to be picked up at Stokely lumber Perry Iowa on Monday morning. This was 30 miles away from where we lived and we had to pick up the truck and drive back home with it to get things loaded. We then asked if we could drop off the truck on Tuesday evening at 8 PM since my son was moving to Leon Iowa and Windsor Heights location would be much more convenient and we wouldn't have to pay for the extra gas. I was told directly by U-Haul that yes we could drop off the truck at the Windsor Heights location and that we would not be charged anything more. Nothing was ever mentioned that we had to sign off the truck online when we delivered it back to the location . We dropped off the truck exactly at 8 PM on Tuesday evening and we were told all we had to do was put the key in the drop off box and make sure that the truck was clean and had a full tank of gas. After my husband dropped the key in the drop off box he glanced up and saw a sign that said you had to sign off the location of the truck online. Our Internet service was not good and we were unable to do it so I called the 800 U-Haul again was placed on hold for another hour and a half and then finally got a very rude lady stating that we could not drop off the truck without signing it off online and then she also told me that we would be charged extra for dropping it off at the Windsor Heights location and not the Perry Iowa location as I told you before we were given permission to do so without any extra charge. The rude lady asked me if we were still there in Windsor Heights where we drop the truck off and I said no we were on our way home and we were approximately 40 miles out of town and we were not going to turn around and come back and she told me that we had too. And I won't repeat what I told her when she told me I had to go back . The lady was very rude she was not helpful and I asked to speak to a supervisor and she told me he is going to tell you exactly the same thing that I am telling you that you have to sign off the truck online and you have to do it immediately when you drop off the truck before you put the keys in the box . Finally after another 30 minute conversation with a male he told me that he documented everything I had to say and I requested a phone call back within a 72 hour period so I could register my complaint and voice my experience with someone. My husband and I will never do business with U-Haul again. Communication and customer service was very very poor. It it sounded like all customer service people were working from home because there was a lot of loud background noise and barking dogs and I got the feeling that they did not want to be bothered at all. And yes you can post this for a public viewing because I don't want anyone to go through the experience that we went through. Very very inconsiderate to other people‘s needs.

Bob H. 
Évaluation :
5

Very friendly staff

Michael B. 
Évaluation :
3

Both the building and the parking lot needs some serious upgrades very worn looking

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia H. 
Évaluation :
5

Nothing everything was good.

Jason A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
2

Make the uhaul sign more noticeable. I couldn't even tell that I could return my truck there until I drove up to the door of the building

Logan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scotty M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kendra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H. 
Évaluation :
5

It doesnt get any better than these guys!

rudy Z. 
Évaluation :
5

It was a quick and easy process.

Daniel M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donnie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Great people

Brent A. 
Évaluation :
5

Friendly, fast and efficient service! Teresa

Teresa W. 
Évaluation :
3

Business closed when went there returned on line

kim G. 
Évaluation :
5

Scott was a very personable and easy going guy to deal with, he was on top of the process all the way.

kerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

It was perfect. Scott was very personable and extremely accomodating. Hookup was quick and easy and so was the sign up. Was on my way in 15 minutes.

William S. 
Évaluation :
5

My only issue is with the reservation process. The folks at Stokely lumber were great. The issue I have is where I had to pick up the equipment. It was way out of my way. It would be less of a shock if I knew it was even a possibility to go that far to pick up the equipment. I FULLY understand how the process works and the location is not guaranteed but the options presented to me when reserving don't mention a maximum distance, that is determined fully by Uhaul. We disagree on how far is convenient. I made it work of course because I had little choice but if I could have found equipment from a competitor I would have cancelled. Not likely to find anything with one day notice on the last day of the month. I reserved my equipment weeks ahead of time and understood my preferred location may not be where I picked up my equipment but it was much farther out than I anticipated. I didn't plan for that much time - 2 hours back and forth, to retrieve equipment. I likely will not rent from uhaul anytime soon due to how this is handled and because of the stage of life I'm in...three kids on college...we rent a uhaul some 6-8 times a year... Merci.

Charlie T. 
Évaluation :
5

Stokely Lumber went above and beyond to make sure I was well taken care of.

Tyler H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy Rae H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE M. 
Évaluation :
2

I literally had to stop in the middle of the road to see if I had the right location because the place looked closed, and I didn't see a single U-Haul vehicle anywhere on the premises. Finally after figuring out I was at the right location I noticed two trailers sitting off to the side of the lot. The guy that helped with the return was a great guy, fortunately. The whole return was a fiasco. I was originally told I could return the unit anywhere near my destination. But once I got to the original return location this turned out not to be true. The first young man came and grabbed my keys and went out into the downpouring rain with me to begin the check-in. But once we came back inside another guy said "do you have your contract? You can't return that here." I explained I was told I could return it anywhere. He said, "Your contract said you have to call to get a location." But I explained I was TOLD otherwise. The guy sent me away and said they were overrun and beyond capacity. So after calling I found I had to drive an hour away in the downpour. Dumb process considering the information I was given when I picked up the unit.

Shawn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brett A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinten P. 
Évaluation :
5

I received excellent service when picking up the trailer and connecting it to the truck.

Kirsten C. 
Évaluation :
5

Very nice people at this location with prompt check-out service!

Todd M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aurise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua G. 
Évaluation :
2

Reserved a 15 ft. uhaul for Sat. The 10th. 2 days later received a call saying only 10 ft available. They gave me a few free miles to try to make it right. They were to contact me Monday to tell me if it was more than just the estimated 19.98. I called Monday no answer. Left message no call back. Called Tuesday, it's $45.?? When asked why cause i should pf had 40 free miles not 30 given by Stokleys. He said he finalized the rental. He couldn't refund money. I would have to go through Uhaul to get my money back. 515-423-5236 Tammy Vanderpool. Had returned the uhaul by 1pm Saturday same day rented.

tammy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy S. 
Évaluation :
5

I have used them before so great customer service this time dropped off after hours.

julie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim H. 
Évaluation :
5

The trailer pulled great and did everything I expected. I would definitely recommend this to friends.

Brad R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julio F. 
Évaluation :
2

Have an assistant to help turn in equipment somebody on call on locations to turn in.

dick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shella P. 
Évaluation :
5

The only thing we thought it was hard to find, not enough sings but they were very kind.

CLEESTA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad S. 
Évaluation :
5

The passenger seat belt latch did not work. Everything else worked very well. Good Job. Employees were very friendly and helpful. Excellent people!

James D. 
Évaluation :
4

I had to make 3 different reservations to get the vehicle I needed. I was told it would be in one location on the day I needed it. I reserved 10+ days in advance. Less than 24 hours before I'm moving I get a phone call saying the vehicle I needed wasn't available at any location within 50 miles. The only one available was smaller, and nearly an hour away in the opposite direction. I made a different reservation in the town I was moving to, and wasn't compensated for fuel (now it was a two way trip). Not only that, but that reservation was the incorrect vehicle so I had to drive 30 miles to this location to pick up. All of this was handled via uhaul customer service. The people at the location were very good.

BEN M. 
Évaluation :
4

Not locations fault probably but hookup for lights wasn't up to date. We were able to purchase attachment to make it work butcwas annoying especially after we'd called UHaul to verify connections would work ahead of time!

Dianne P. 
Évaluation :
3

My account was charged for the rental fee as well as a "hold" placed on the account for the same amount which has yet to be released. It has been 4 weeks now...

Joanalee N. 
Évaluation :
1

Drop off location was changed due to other locations being full. Was charged and paid for equipment that was not there. Was billed for extra miles due to the change of the drop off location.

Taryn S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

krystal K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
1

I was overcharged, the charge was suppose to be 123? And all weekend more money was being deducted, I was not at all made aware of the additional charges, and that was all the money I had. I took excellent care of the uhaul washed returned full. I was just not informed or understand why all the extra charges. I left an abusive situation, we were homeless, not to share my private experience but I tried so hard to stay strong and have gotten a new safe home, and this extra cost was just like another kick in the gut.

TINA A. 
Non les évaluations ont été soumises pour cet établissement.

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