Great Customer Service! I was in need of a trailer to haul my car with no reservations. They had me ready to go fast. Was able to accomplish everything same day and turning in was just as quick.
Steven A
Customer Reviews for Flagship Carwash of PSL Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hidden charges, missing equipment, and incorrect gas readings. Would rather carry my belongings on my back before using this company again.
SHAWN REverything was fine. The person who handled our reservation was very helpful.
SHANNON MThe guy I dealt with at this location was arrogant, ignorant and rude. He ignored my request for a specific trailer because it was not convenient for him. The trailer I got was bad. It shook bad on the fwy and brakes did not function at all. When I took it back and explained these issues, he got defensive and sarcastically claimed that "trailer don't have brakes and trailer usually shake". His ignorance and arrogance got me frustrated and would never recommend this location. Also, they did not even bother to fix the license plate that was bent out of shape and caused a stop by highway patrol-wonderful encounter!
Bishara KHave a great day
james oNo comment needed
David AVery accommodating and got me in and out quick
Craig B. Everything went smooth
joe mCruise control on the truck did not work. I wear a brace on my right foot and this made the trip a bit difficult. Otherwise all went well.
Zack LGreat staff! Clean and big yard to move equipment around. Very neatly organized
MATTHEW VFriendly attendant suggestive and helpful
Vietra GThe U-Haul team were very helpful and accommodating to my rental request.
Steve DThe car wasnt clean.
ALIAN BAfter dropping off the truck, the same day one way U-Haul emailed me days latest stating that I did not drop off the truck then on top of it they use the gas that was in there and tried to blame it on me and now U-Haul says I owe them 12.50 it’s not about the $12.50 it’s about that location did something very shady. Somebody took that truck out after I dropped it off and didn’t return it till two days later and they tried to put it on me. I told him to pull the cameras nobody will pull cameras or anything else like that and now they’re telling me I owe this money for the gas that was used meanwhile right before I brought the truck back. I put it out a half of a tank. They’re telling me I did not and then she tells me did I take a picture of it why would I even bother taking a picture of it if I could trust you while I’ve been using U-Haul for years, but now moving forward, I will not use U-Haul no more can’t trust them.
Angela PExcellent service. Polite and professional
john hI was told by the woman who checked me in that if the gas is not full to bring it back full and let them know at returns and the cost would be refunded. She did not walk out of the building when I picked up the truck. I returned the truck with a full tank and was told by the man who processed the return that is not what should happen & that I could not be refunded. The truck was very old and in bad shape. Overall not a good experience and frustrating to be out of money I shouldn’t be.
DANIEL CPlease provide a public restroom for clients waiting in line to pick up their trucks. It isn’t fair for a business like yours not to offer customers a restroom. I’d greatly appreciate it if you could address this as soon as possible.
alex bLocation was clean, parking to leave the truck was very confusing and the UHAUL representative tried telling me I could not drop it off, called her manager and then accepted the returns after about a 15 minute delay.
John HVery nice people very good service
Peter DI would not recommend anyone use uhaul. I rented from Michigan got to florida. The first location your company text me to drop my trailer off was a grass lot with nothing there. I called uhaul they said thst location was flagged for lack of advertisement. There is nothing there to advertise. They then send my to theblocti9n I dropped it off at. But when I got there they said they had no room. I had to drive an hour out of my way with your trailer to get it to the second location. Then I called uhaul customer serivce and they were going to send me to a different location. Finally the location I was at that said they were full. Got on the phone and told uhaul they made room. Your Company is so disorganized for beeping around as long as you have. This is not what I have experienced in the past. It took a total of 5 hours for me to return your property to you. Becuase yall system is screwed up. It was nightmare. Almost got in a fist fight with an employee over this becuase gas is not cheap and I was driving all over the state if floroda trying to give your company back your own property. Uhaul you need to do better. Next time I move I would rather carry my stuff on my back than have to deal with corporate uhaul every again. You lost a customer the other day. And I will tell everyone I know what I experienced. This disabled combat Afghanistan veteran dies nit have time nore spare money. To waste while your company trys to figure what they are doing when you been around since i was a child in the 1980's. This was a horrible experience and I will never use uhaul ever again.
Jason MThe truck had a broken exhaust; it made a lot of noise when the gas was pressed.
Edwin MGreat service
Aalon BI already called your corporate office to complain about the situation, and I expect to be reimbursed for the hotel for which we paid and did not get to stay. Only that, we were stuck staying in this crap hole of a place. It was absolutely disgusting!
Kathleen SWhile the staff was incredibly busy with checking in trucks and getting them out,they were very friendly and courteous. I have rented trucks here prior and have had my propane tanks filled here as well and the staff always has a smile on their face and a good attitude for customer service.
patrick wThe car dolly was in poor shape, one light broke and non functional and the other fender was banged up also. Not well maintained, I get the feeling no one is looking out for our safety.
Robert MVERY GOOD
Darren CFree icecream
Laurence WSat in the office for over 35 minutes while there was only 1 person ahead of me trying to pickup my trailer. Ridiculous
Steven TWe did notice that the truck's wear and tear when driving. But overall great location, easy check out, and the staff were very nice.
Jill VThe inside of the cab and windshield were dirty but not too back the rest of the vehicle was clean
ROBERT KOk
ALFREDO SI would recommend U-Haul, but I strongly suggest clarifying all the rental terms, return options, and charges before completing the rental. I rented a trailer to transport a car to Miami and used it for less than one full day. However, I was charged for two full days because I was told the computer only provided a two-day rental option. I would have preferred to return the trailer in Port St. Lucie and would have been willing to pay an additional fee for a different drop-off location. My main issue was that these options and charges were not clearly explained beforehand. Overall, U-Haul provided the equipment I needed, but better communication upfront would have made the experience much better.
Leonardo OThis location is superb in handling all your Uhaul needs! From the friendly & knowledgeable staff to the guys that prep & service the vehicles upon arrival/departure.
dennis mCan't think of anything you all were great
Debra MWe did not speak with anyone at drop off
donald PExcellent, friendly staff. Keep up the good work.
Roy MAs you can tell from the photo of the floor was dirty. Also found peanuts and all kinds of other nuts in the actual truck and I’m allergic
DILLON CGreat Service
PATRICK FStaff was exceptionally helpful!
Sally Iroof leaked. Luckily there was little damage to belongings. Other than that, everything was first class.
Joseph BEmily was very professional and courteous. The truck was ready when I got there
Basil RSmooth drop off. Great experience.
David JIt was grand.
William BCrew in the Lot was great, they were hustling to keep things moving so nobody was having to wait long to hook up their equipment. Awesome job!
Robert OExcellent drop off stop….people were helpful and easy in and out.
Lawrence SYou’re fine.
JOSE PSame thing here; the service was quick and excellent. All the employees were courteous, helpful, and knowledgeable. They made me feel like they really cared.
Vivian HFast service and checkout.
RAFAEL GAlways have vehicles Always fast
STEVEN MMejor me lo ahorro el comentario me imaginé un precio y terminé pagando más carro
DAYAN LThe ladies at the front desk were great. Very friendly, engaging, and professional.
Joshua FEnsure that the customer knows when the return is supposed to happen
Timothy LThank you 👍🏼
Frank CBoth employees were really nice and helpful and check-out was easy, breezy.
Corliss P