Évaluations des clients Florida Car Connection

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Florida Car Connection

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Michael D. le

Évaluation :

Le client n'a pas laissé de commentaire.

John S. le

Évaluation :

The parking lot at Florida Car Connection where I rented the truck is in desperate need of repair. Lots and lots of pot holes exist and have been that way for years. I have rented from u-haul several times now the past couple of years and the pick up locations always seem to get changed on me at the last minute.

Karen H. le

Évaluation :

Inform sooner than day of and give discount when truck promised isn’t available !!!

corinna G. le

Évaluation :

Le client n'a pas laissé de commentaire.

carolyn R. le

Évaluation :

nothing it was great

Christopher S. le

Évaluation :

Le client n'a pas laissé de commentaire.

dawn m S. le

Évaluation :

We were not informed at the time of registration or pick up on the process of check out after hours. We had truck back on lot and locked up at 7:30 pm and at 8pm we got a text message saying we had to take pic of millage and everything to make sure we had back on time to avoid $20 late fee. We had already locked truck up or we would have done that process. Now we know for next time.

james E. le

Évaluation :

Don't say one thing and then do another. All U-Haul services should charge what they advertise. What bill you print out should be bill customer pays,NOT get hit with extras you never told them about.

regina J. le

Évaluation :

Be open on time and be more polite to customers. Smh

craig R. le

Évaluation :

The system was not working so they were not able to take my payment for mileage overage. I was told it would be taken care of and charged to my credit card. Now I get an email saying I am past due and you are charging a late fee.

Tamara K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Philip F. le

Évaluation :

Very had to find , no lighting to see where to go in lot! Icing on the cake of worst experiences in the world !

Randy S. le

Évaluation :

This location charged me for gas not being full enough when my paperwork shows it's actually over...They also charged me an additional day and miles which were also authorized already. Total charge was an extra $189 and now I have to wait for an $79 refund that should have been closer to $90 but this rude individual charged me for the gas as well and I don't have the patience to call corporate back and explain. Corporate did look into and issue a refund within the hour so I have no complaints with them. It isn't there fault I'm too annoyed with this location to explain the extra gas charge on top of all the others. I'll just settle for the amount they came up with but I'll never deal with this location again.

tracy P. le

Évaluation :

Le client n'a pas laissé de commentaire.

michael S. le

Évaluation :

Le client n'a pas laissé de commentaire.

William K. le

Évaluation :

Le client n'a pas laissé de commentaire.

David B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert S. le

Évaluation :

my son dropped it off but said everything was good

Lori S. le

Évaluation :

The instructions for dropping off the keys were not clear. We were not told to have a copy of the contract to put in the dropbox. Luckily, we had a smartphone and were able to complete the process online. My fiance does not have a smartphone and would have had to come all the way home to print that contract and bring it back, adding miles to the u-haul.

Jan C. le

Évaluation :

Le client n'a pas laissé de commentaire.

David D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael R. le

Évaluation :

I got double charged by these f*****g a**holes. I had a trailer for less than 24 hours and they charged me 80.00. F**K YOU!

jonathan P. le

Évaluation :

This location should have offered to help hook up the trailer to the vehicle and offer a ball and slider so the trailer can hook up to the vehicle. The guy just told me to go to Autozone and buy the needed parts. Also, it took a long time to finalize the rental to get on the road so a shorter time to get it rented out would be helpful. Nice guy but not the smoothest operation.

Sari H. le

Évaluation :

When refueling truck with gas, the gauge got stuck, ended up added more than needed.

JODI F. le

Évaluation :

I was charged for an additional day inspitebif the fact that the trailer being returned within the 2 day contracted time. I will never pick up a trailer from this facility again. I have used U-Haul several times in the last 3 years to move my children into/out of college and have never had such poor service. “Danny” at this U-Haul faculty states that he will refund the over charge. I will dispute the charge with Discover if not done by the end of the business day today 1/9/18.

James D. le

Évaluation :

No one was there even though business hours said this location was should have been open, wouldn't answer the phone. Process still was very easy and went smoothly. Thanks

Mike S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Clint U. le

Évaluation :

Excellent service!

GLORIA L. le

Évaluation :

Wonderful staff

Carrie M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Waleed A. le

Évaluation :

Le client n'a pas laissé de commentaire.

rachael S. le

Évaluation :

Le client n'a pas laissé de commentaire.

DIPAK S. le

Évaluation :

Denny good man

richard F. le

Évaluation :

Le client n'a pas laissé de commentaire.

meghan A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Riley C. le

Évaluation :

Le client n'a pas laissé de commentaire.

jeff M. le

Évaluation :

Everything was great!

Brad Chrystal C. le

Évaluation :

Put phone calls on hold during checkout and paperwork.

ZACHARY W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael W. le

Évaluation :

Le client n'a pas laissé de commentaire.

samantha C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard C. le

Évaluation :

Got what I needed and was happy with ease of transaction and pickup and drop off and the price was very fair however wouldn't mind if I was treated like I wasn't going to trash the truck and threatened with heavy fines. You have my license and credit card. I am a 54 yr old man not a 16 yr old. I would use again if I needed it. This was for a local house to house move.

Linda M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nick M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dan R. le

Évaluation :

The owner called me the day of pickup to tell me he was closed when I wanted to pick up my trailer. I agreed to come back at 3, when we got there he was gone doing something else, and we had to stand around in the parking lot until he returned. He was difficult to get a hold of and his voicemail couldn't even accept another message when trying to get in touch. When I did talk to him he sounded like I was the most inconvenient part of his day.

Mark T. le

Évaluation :

Faster check in

SABER M. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOSH H. le

Évaluation :

Lack of communication hard to get into. Claims he talked to me before hand and he did not.

MICHAEL H. le

Évaluation :

Faster service. It took an hour to rent an auto transport and I was the only customer present.

Bradley S. le

Évaluation :

Le client n'a pas laissé de commentaire.

benita W. le

Évaluation :

Truck was in very bad shape mechanically. It should not even been released for rental. Transmission was not working properly. It seemed like it had not been driven for over 5+ years, like it had just been sitting. I was very dissatisfied with the quality of your vehicle.

John R. le

Évaluation :

Le client n'a pas laissé de commentaire.

William A. le

Évaluation :

Le client n'a pas laissé de commentaire.

allan K. le

Évaluation :

I was charged $39.95 for a 10' Truck where the advertised rate was $19.95

tiffany C. le

Évaluation :

We were 30 mins late turning in the Uhaul after renting it for 3 days and called to let them know and we was still charged for the entire day today and was never offered to keep it since we were paying for it then we were charged for 2 dollys and only had 1 and was charged for furniture pads that we never asked for.

robert F. le

Évaluation :

Le client n'a pas laissé de commentaire.

kathleen M. le

Évaluation :

Le client n'a pas laissé de commentaire.

sue B. le

Évaluation :

Nice company/people to work with. Thanks!!

kourtney F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sandra S. le

Évaluation :

Everything was fine.

Hyacinth W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven U. le

Évaluation :

Equipment was clean, not fully functional.

Wade H. le

Évaluation :

Thx for the phone call confirmation

Paula V. le

Évaluation :

Le client n'a pas laissé de commentaire.

lucy P. le

Évaluation :

Le client n'a pas laissé de commentaire.

bobbi P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jerry T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chasity S. le

Évaluation :

we filled the gas and the man claimed we didn't fill the gas at all and charged us. it cost almost 130$ for a local move. his attitude was poor. and he was not easily available nor accessible. I would never recommend anyone to this man. EVER. in fact I will be telling everyone I know to stay clear of him.

Jody R. le

Évaluation :

Was an inconvenience to have to leave Wilmington to get a truck. No uhaul dealers open on Saturday or Sunday in Wilmington, Ohio.

JOHN L. le

Évaluation :

The cab of truck was dirty. Cigarette butts and ashes overflowing from the ashtry. I don't smoke and did not appreciate this, as it was not my mess to clean up. The floor was muddy. The entire cab was covered in dog and cat hair. This is a problem for me because our son is epipen allergic to dogs. I had to clean the truck not only after I used it but before I could use it. This should have been taken care of. I received no apologies for the mess or thank yous for the cleaning I did.

DANIEL R. le

Évaluation :

Le client n'a pas laissé de commentaire.

ALEX P. le

Évaluation :

Le client n'a pas laissé de commentaire.

MARILYN B. le

Évaluation :

Le client n'a pas laissé de commentaire.

LUANN C. le

Évaluation :

Le client n'a pas laissé de commentaire.

SHADI A. le

Évaluation :

I just dropped key off at this location They were close

peter P. le

Évaluation :

The experience was undergoing a necessary evil. So sad.

Maria G. le

Évaluation :

Le client n'a pas laissé de commentaire.

MARIA G. le

Évaluation :

Le client n'a pas laissé de commentaire.

LIBERTY W. le

Évaluation :

Someone needs to answer the phone when people call and it would nice to not have to wait outside until someone comes to let you in the building. The hours on the website doesn't match the hours on the door. Please update that. Besides that, everything was fast and easy.

SCOTT D. le

Évaluation :

Le client n'a pas laissé de commentaire.

KATHLEEN K. le

Évaluation :

Le client n'a pas laissé de commentaire.

linda K. le

Évaluation :

Would like to know why i was charged a $10 cleaning fee. We left the truck empty and swept the back before return. We waited an hour at location to initially get the truck due to computer issue. We made best of it but do not understand the fee.

PAMELA E. le

Évaluation :

Le client n'a pas laissé de commentaire.

vince D. le

Évaluation :

I say they have a very good service and they are very kind to deal with. I give these guys an A+ for everything they do for the customer. Very Happy with their service! Will be back. Mr. Dec USMC Retired Thank you.

elesibeth M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Louis S. le

Évaluation :

Le client n'a pas laissé de commentaire.

RAYMOND N. le

Évaluation :

The rental people we dealt with were very helpful and welcoming.

NEAKA S. le

Évaluation :

was not told that when paying cash there would be a deposit. Let alone that would have to be mailed after the truck returned.

Shireen Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

ALAN G. le

Évaluation :

Charged me ten dollars to clean? Come on it was cleaner when I got down with it when I picked it up

LYLE A. le

Évaluation :

Very nice man, straightforward and got me out quickly, and read me back with out a hitch

JOE B. le

Évaluation :

The booking experience was terrible. I was never contacted as expected prior to the day of my departure. I had to call twice to make sure the trailer would be ready and was told I would be contacted the day before my departure date which did not happen. After calling the day of my departure I was told my trailer would be ready for pick up at the designated point. I went there only to find they DID NOT have the trailer I ordered and so then I had to go to another location to get the trailer I needed and almost missed my departure time! I will never rent from U-Haul again This was my first and last experience with U-Haul.

Steven P. le

Évaluation :

Your rental agent Pam who assisted in the rental arrangements via your 800 # was professional, helpful and very courteous. This was the best rental arrangement through the years as Pam made the process easy and convenient.

JASON T. le

Évaluation :

Teach staff phone skills, I was called twice by manager and he did not identify who he was to me either time and hung up on me the second time while mumbling. I am a business owner of 18 yrs and phone skills apalling at this location. Have used them at least 2 times, won't again.

barry S. le

Évaluation :

Truck steering was a bit loose, like the last truck I used.

NATHAN D. le

Évaluation :

The man was not very nice at all.acted like he didnt wanna be there at all.also said we put a dent in the truck which was already there .very poor place to get a uhaul from

frances R. le

Évaluation :

It was easy to find. Very curious and fast , great service

melissa H. le

Évaluation :

Le client n'a pas laissé de commentaire.

brian L. le

Évaluation :

Danny, the owner, was very friendly and courteous. All went very smoothly.

Melvin C. le

Évaluation :

Le client n'a pas laissé de commentaire.