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charles l
Customer Reviews for Florida Truck Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent customer service. Will use this place from now on.
marshall rThe hitch coupler was difficult to secure and tighten. Suggest a spray of lube to provide a better and safer.
walter gSite was littered with broken glass. Had to move the trailer to clear pavement to hook up.
Ada SMy friend was hooking up the trailer. He has pulled a trailer before so he knew how. The guy there was impressed but then said he got the last one and when we got it to my house to load it wasn't done. Could have had a problem.
Jennifer GJust ok
Andrew ACustomer service was friendly and very very helpful.
MISENER RCan't think of a thing. Very easy process, both in and out.
Jamie HThe back door was needing service. It was very hard to open and close. The locking latch was very rusted and hard to latch and unlatch. Inside of trailer could use some loops for straps
David SAll the employees are curtious & well mannered. I've rented here a few times and this is the only uhaul place Ill rent from. Truck was clean, mantained & drove great. Check out was fast and a breeze! I'd recommend and rent again from here.
Melissa JKinda hard location to maneuver trailers. No employee came out to help me. Had to disconnect myself
Jeff HVery friendly and well organized. Trailer pickup and drop off was fast and easy.
Don JN.D.
Ileana MWorkers made us unhitch the trailer ourselves and park it. Offered no help.
Patricia MEverything was good
HAROLD CNice new truck. The personnel were very friendly and professional.
RICHARD DThey sell truck parts so had to wait 30 minutes to get started with rental, they didn't assist to hook trailer even though i asked for help!
Gerard CGreat help and service. Highly recommended.
Anthony VThe location is very small. Fortunately there was one open spot I could back the trailer in to. I got there after hours and unfortunately passed it the first time as there was no signage I could see at night (there were 3 of us in the truck and we didn't see any). Turned into a parking lot after we passed the address to try and look at google maps to see what to look for. I guess that was a blessing as I unloaded the car there since there was lighting and there was no good lighting at the U-Haul center. I guess I was also fortunate it was after hours as I would not have been able to back it up into the one and only vacant spot had there been any customers there due to how small the lot is.
Douglas MI needed to keep the trailer an extra day or two and when I called to tell them the lady on the phone was extremely helpful and when I did drop it off it was after hours but the location was easy to access
craig dI had to move trailers myself to get my rental truck out. Whoever returned it parked it in front of other rentals
Daniel HMake the uhaul app functional.
MICHAELC CVery nice staff and easy to return uhaul.
Cindy HBoost the wifi signal. It took an hour to get thru the mobile app to pick up & return the truck.
Gale HVery Concerned about my trip Experience and the equipment was working in order.
Thomas LEven though I was cancelled by another branch not knowing. This office apologized and rented me what I needed . Great Customer Service. Thanks a million
SANDRA DI may have arrived at an inopportune time for the business manager as he seemed preoccupied with other tasks. It seemed like I had to guide his decision-making process. UHaul does not appear to be the primary business at this location and it seems that UHaul activities receive lower priority.
Mark PHas nothing to do with the service center, but my hauler was noted not to go above 55mph, yet on my trip I observed many of the exact same haulers going well above on I75. Is this necessary, or a suggestion? It made my trip almost 1,5 hours longer each way. Clarification on the equipment before rental on line would be helpful. The center itself was extremely helpful, polite and would not hesitate to return.
Paul TGreat service
Gary Vit was a fast drop off
christine AEmployee was polite and return was fast and easy.
Michael GBest place
julian gEasy drop-off location no problem at all
Patrick DNobody was there when I returned truck at 4:45pm. Could never get an answer on the phone either.
Kelly kNothing. Was good and easy for self drop off
Peter KPeople very nice. Lots of add ons. Equipment ran well but not real clean, not icky but not clean
stephanie sThey staff was great!
Nicole SGreat customer care service
Joshua PEasy quick drop off.
Jennifer Jno need to change
John COverall we had a positive experience at this location.
Michael BAs a handicapped person I was told to go out and connect my own 8x12 trailer to my truck. And when I said there was no way I could do that she just shrugged her shoulders. I then said I would have to just go to a different location to get it. She called someone on her walkie. She spoke only in Spanish while I was in there and made racial comments in Spanish about Americans. Wow! I was shocked that she would just assume that I didn't speak Spanish. I will NOT visit this location again because the customer service was not acceptable at all. I felt that I was being a burden to them because I was renting THEIR product.
Aimee Sgreat customer service.
Kathleen CSEE MY OTHER COMMENTS! All people where great but your logistic personnel should be fired. 1,5 hours ride ( 3 hour round trip) for 2,8 hour is unreasonable especially after request the equipment back in March
Anthony LNothing. It was perfect.
LaVerne R