Customer Reviews for Flying J Southeast
(Concessionnaire U-Haul dans le voisinage)

1 052 évaluations

11511 40th St SE   Calgary, AB T2Z4M8

(403) 910-1480

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(403) 910-1480

11511 40th St SE
Calgary, AB T2Z4M8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

I know I only drove the truck 40 kms, but was charged for 57 miles?? I drove from the u-haul location to my old house at 110 Auburn Sound View SE and made two trips to 175 Mt. Reliant Place SE , and from there back to the u-haul location. I google-mapped the route and stretching it, I come to 40kms, not 57 miles?? The charge should be $40 for mileage not $90. U-haul should reimburse me $50. Thanks

Ingrid L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy R. 
Évaluation :
5

The associate we dealt with was super friendly and enjoyable.

Terry A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monessa T. 
Évaluation :
5

The lock box you could explain it is inside Denny's restaurant, all of the rest was good

Juan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy H. 
Évaluation :
5

I said no to a clean vehicle only because it wasn't BUT does anyone really expect a moving van to be cleaned? I was really impressed with U-Haul, especially the staff working at this location. They were amazingly helpful and friendly. My experience was fantastic and the prices for moving supplies were unbeatable (1/2 price compared to Home Depot). I will absolutely recommend u-haul based on this experience. You've found a new loyal customer in me based on my recent visit. Thanks for making a stressful move just a little bit easier. Cheers

Sara B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris G. 
Évaluation :
5

Helpful, personable, professional.

Quinn M. 
Évaluation :
4

The truck was covered in snow when I arrived (others had been cleared) it had no windshield washer fluid in it. Despite being an in town rental the weather and road conditions were poor and the tires on the rear were very worn making for challenging operating. In the future being aware of vehicle conditions and prevailing weather would be helpful when assigning vehicles.

Kevin W. 
Évaluation :
3

I wasn't sure where to drop the truck off so I just went to the one closest to me. I called beforehand and the lady seemed nice. When we arrived she made it seem like we were inconveniencing her saying "oh yes you're the ones that called about the truck I don't really want to take but I will anyway"

Melissa E. 
Évaluation :
2

Don't book so many people for the same time, clean the trucks, give us the length of truck that we pay for, I could literally write a book.

Dana S. 
Évaluation :
5

I used the mobile check and it's quite convenient.

Timothy S. 
Évaluation :
5

This location was easy to deal with

Ethan H. 
Évaluation :
5

We paid for a dolly and it was not in the truck

Dylan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erkan H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
5

Nothing to improve. I love this location! There are ones closer to me but these people are fantastic.

Audra N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ariel C. 
Évaluation :
5

check the windshield washer fluid next time

Milorad P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dONALD P. 
Évaluation :
5

Thank you, fantastic lady!

Sami A. 
Évaluation :
4

Access to vehicles is sometimes difficult. I understand there are lot restrictions, but perhaps planning for more space in the future would help this.

Mike W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
3

The agent, Donna, was fantastic: friendly, helpful, efficient. The office itself is a mess and the van I rented was a bit dirty and couldn't get wiper fluid to work, but I'd recommend just because of Donna.

Tim A. 
Évaluation :
5

The interior of the truck could have been cleaned.

Samantha S. 
Évaluation :
5

Nothing. Everything was great. Quick professional service and the vehicle ran great.

fred H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erkan H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Margret R. 
Évaluation :
5

Always a pleasure to work with. Thank you for the excellent service!!

Royal M. 
Évaluation :
4

The after hours pick up app did not work. After much frustration we had to go home and return in the morning when the office opened. Lost half a day. Not good !! Everything else was good.

Michael B. 
Évaluation :
3

Keep the online ordering up to date for pick up and drop off points

Scott T. 
Évaluation :
5

Big parking lot and big fuel stations, good traffic. Office clerk friendly and help you nice.

WEI J. 
Évaluation :
5

Friendly staff, big space

Farzad R. 
Évaluation :
5

Donna the rep that served me is fantastic. She deserves your praise, attention, and a raise.

Gene E. 
Évaluation :
4

Excellent personal service.

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarnjit P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly W. 
Évaluation :
2

customer service person was not professional. She seemed to be having a bad day and me renting a truck was an inconvenience for her. Truck itself was ok.

HUBERT T. 
Évaluation :
5

Special thank you for lady who completed all documents! It was a pleasure to deal with this branch and company.

Ruslan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Binzi W. 
Évaluation :
2

Inside showed it's age....could use a good cleaning and coat of armour all...🙂

Rosco L. 
Évaluation :
4

The share 24/7 is a good idea ...but it is not as easy as is made out .Trying to do all this in the dark and cold is not ideal, but I get the concept. The other couple of concerns is that you are asked to look at the vehicle for damage etc ..the trucks are parked like sardines, hard to get in the vehicle, never mind take pictures of potential damage. Also the program kept timing out so I had to enter info 2 or 3 times.... not good, very frustrating. For a first time user it was not easy peasy.

stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney C. 
Évaluation :
5

the front staff was great to deal with and pickup /drop off was a breeze

justin S. 
Évaluation :
5

Very good experience. Originally rented a 15 ft truck and when I realized it was not going to be large enough they promptly gave a 20 ft one.

Attila K. 
Évaluation :
4

Truck suited my needs..

Rosco L. 
Évaluation :
5

Lady at the counter in uhaul office was amazing. Very friendly and helpful. She was very knowledgeable and professional

carol Y. 
Évaluation :
4

For this location, a reservation is advisable. I dropped in on a Saturday morning and the inventory selection was sparse. Luckily, there was a 10 ft cube van available. Service was friendly and fast!

Christopher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill R. 
Évaluation :
5

Very good experience

Colette H. 
Évaluation :
5

Wish I could have booked directly on the website, instead of going to another location and being send back. Website was not working for me. Phoned a location, that was supposed to have the car trailer, employee booked it. Long road to the end result!

Annechiena O. 
Évaluation :
5

In and out. Great customer service. Thank you for being amazing to work with :)

Royal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN M. 
Évaluation :
4

Not much, it was easy to find, easy to get in and out of. There was no issues from my perspective.

Marty B. 
Évaluation :
3

Not impressed that I reserved a dolly and there was none available for me.

Tricia A. 
Évaluation :
5

I probably rent 30 trucks av year from uhaul. This is hands down my favorite location. It goes smoothly every time!

mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM L. 
Évaluation :
4

I had signed up for 24/7 Truck Reservation and told I could pick up at any time but upon arrival, my order page said I had to wait until 9AM when the location opened as this was not arranged properly. Thankfully the gentlemen working, who was very helpful and quick, was already there.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khalil D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIE P. 
Évaluation :
4

As usual the truck was feeling like it was on it's last legs, Not shifting correctly. even with a fairly light load was struggling. Doesn't inspire confidence in a product.

Colin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILLAGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha C. 
Évaluation :
4

Your phone check in process is absolute garbage It would not let me upload pictures because it said location services were not on. It worked fine for the first step but not the interior pictures. We had to try multiple phones and internet browsers to get it to work. I would never rent from uhaul again if there was not someone there for drop off. I had no idea this location closed so early on a Saturday

Blake D. 
Évaluation :
5

Our experience was good overall. No issues with booking, updating pick up dates. Customer Service was excellent. Appreciated the online drop off app. Easy to follow and complete.

Brad S. 
Évaluation :
5

Excellent service & vehicle in perfect running condition.

Deborah R. 
Évaluation :
3

The van was not very clean and smelt of cow manure and stale food. The clerk was polite, friendly and professional.

Stephen E. 
Évaluation :
4

No cruise control. Why do you have trucks with no cruise control. For an 8 hour drive this is unacceptable

Barry M. 
Évaluation :
5

Very nice woman running the place,

Gregory H. 
Évaluation :
5

Thanks for being flexible about a second day of rental. You guys are very easy to work with.

Gregory S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence C. 
Évaluation :
5

I've rented from three different locations the past several weeks and this one is the best.

David M. 
Évaluation :
5

Thank you for your great Service! Donna went out of her way to accommodate our moving needs! I definitely recommend the 11511 40 street SE location. Anja & Jennifer, Calgary

Anja H. 
Évaluation :
2

We didn't get the furniture trolley or the mattress protector, despite paying for them. Disappointed.

Jill H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tony V. 
Évaluation :
3

The vehicle was clean and ran well but the gas was lower then they said it was so I only filled it to where they left it and I got dinged for that even though it was mentioned that it wasn't the same amount of the paper

Brittney B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence B. 
Évaluation :
5

Lady at the front desk is super nice.

Sebastien N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jill S. 
Évaluation :
5

Nothing Service was exceptional!

Nadine G. 
Évaluation :
3

I was moving into an apartment in downtown Calgary and was disappointed that I had to drive so far to drop off the truck. Another issue I had with my rental was that I ended up being slightly over the allotted mileage. This was a surprise to me because I followed the most direct route from Kelowna to Calgary and minimized my driving between pickup, loading, unloading, and drop-off. But then I realized that it was due to the Highway 1 closure between Golden, BC and Lake Louise, AB, which was closed from Sept 28-Oct 8, and the detour added ~100 miles to my trip. Admittedly the ~$10 for the extra mileage isn't that big of a deal, but I was told that it couldn't be waived or discounted because "U-Haul doesn't care." This section of highway will continue to see intermittent 24-hour closures through to December, so it would be nice if U-Haul could increase the base mileage for anyone taking this route.

Felix G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDUL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOMIN B. 
Évaluation :
5

professional service, quick check out, very helpful staff.

Usama K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anja H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

I've been a long time customer. Being charged to fuel for 6 liters of fuel 12 bucks.. absolutely ridiculous. What I paid for the uhaul was way overpriced. Do better uhaul. Seriously it's not all about money. Not to mention Blackfoot trail has customer service who think talking about snapchat is more important than customer service. That girl.. Like a dumb dumb. Not happy with this rental. Cost too much imo

Elizabeth R. 
Évaluation :
5

Aubrey is a great guy to deal with!

Neil O. 
Évaluation :
5

I have used the Flying J Uhaul location several times and I find it is the easiest and fastest and friendliest location compared to some of the other locations where I have had lengthy waits and confusion with my booked my rentals.

Terry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Non les évaluations ont été soumises pour cet établissement.

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