Customer Reviews for Flying J Southeast
(Concessionnaire U-Haul dans le voisinage)

890 évaluations

11511 40th St SE   Calgary, AB T2Z4M8

(403) 910-1480

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 8/2/2021 - 8/3/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(403) 910-1480

11511 40th St SE
Calgary, AB T2Z4M8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 8/2/2021 - 8/3/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Truck “broke down” and wouldn't start mid move. Has to open the hood and find that the cables in the engine bay for the battery are so tattered they just fall off the battery from the engine rumble.

Matthew N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rares H. 
Évaluation :
1

The auto transport that I rented was in poor condition, with one of the straps nearly torn completely off. This location was unable to help me with fixing the problem. They sent me to another UHaul depot that were also unable to fix the problem. I had to call roadside assistance in order to get a strap for the trailer. This delayed my trip by half a day.

Margarida D. 
Évaluation :
1

Uhaul changed first my pick up location, then after pick up, half way through the journey, changed my drop off location also unilaterally & still charged me 75 $surcharge that I paid for my confirmed drop off location. What worse can do when you break your own written contract.

Puneet G. 
Évaluation :
5

Very efficient service rep.

Phil K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H. 
Évaluation :
4

Truck was super loud. Muffler issue?

George W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne A. 
Évaluation :
5

Very friendly & efficient staff, trailer was hooked up and truck was running and ready to go right in time!

Shauna M. 
Évaluation :
4

Staff was very friendly and helpful, quick service.

James S. 
Évaluation :
2

Moving is stressful so it's understandable that that the people working at Uhaul get tired of the abuse. I came in with a positive attitude and was met with an affront and an attitude that made it seem like my coming to this business was more inconvenience than as a patron. After discussing the discrepancy between the online booking I made for 40 $and the cost they came to at 80 $~ I was a little perplexed but understood. I haul really should be more transparent on the website so the employees aren't constantly getting steamrolled. At the end of my move the battery was suffering and it took a bit to start. So between the attitude (which may be justified) and almost getting stranded (after being vehemently told no later than 6:30) and then not being able to get a hold of anyone at 4:30 in the middle of the week was just unforgivable.

Michael L. 
Évaluation :
5

Everything went really well. I really have no complaints.

Diane K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke M. 
Évaluation :
2

Representative wasn't behind the desk at my time of check in, someone (non uhaul) was covering for her, she came back late and there was a line of customers. Though the quality of her check-in capability and knowledge was there, my checkout ended up being almost an hour late. Plus she did not inform my drop off location so I had to frantically ask at the storage unit (destination) if they'd accept it as it was getting late and the move was stressful.

Lara L. 
Évaluation :
2

Very difficult to get a hold of reception staff. Not courteous, not helpful when keys were locked in truck, referred to Uhaul.com, whom responded after 2 hours with a call back. AMA opened the Uhaul truck door within 15 minutes of a call placed. Awful service.

SUDHIR N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Friendly, knowledgeable staff. Both my pick-up and drop-off rental went smoothly and easily. I highly recommend U-Haul Flying-J Calgary.

Peter L. 
Évaluation :
3

This location was closed so the truck was just a drop off of the truck and keys so no interaction.

Larry K. 
Évaluation :
5

The truck it self was not in great shape, thankfully my trip was very short, I couldn't imagine driving it on a longer haul.

Colby W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLISON S. 
Évaluation :
5

The lady at the counter was super helpful. The first truck I went to had engine trouble, and she helped me switch to a new vehicle. She helped make my experience much better. On a different note. Your app told me not to go to the Uhaul location until 9:00 even though your website allowed me to book an appointment from 8:00 until 4:00. The lady at the counter called to let me know that she arrived early to accommodate my 8:00 pickup. Your app misinformed me about when my truck would be available. Please consider fixing your app.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank C. 
Évaluation :
2

What a disappointing experience. The vehicle wouldn't start immediately so went in to ask for assistance. In that 2 minutes, my purse was stolen from the van. I was told it happens all the time, the vehicle back doors are kept unlocked and people often sleep in the back. What about my safety if I check the vehicle and someone is sleeping in it. There are no cameras to monitor the fleet so no evidence when my purse was stolen. The next day, I received a call to bring back the keys - I had returned the keys the day before and was told there was no additional paperwork to sign off on. What irresponsibility that I needed to receive a call because the staff lost the key after I had returned them.

Lisa C. 
Évaluation :
5

Easy and convenient

Chad M. 
Évaluation :
5

The office is a bit dreary and needs tidying. Great service and suggestions.

Robert E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall S. 
Évaluation :
1

Absolutely the worst experience. I was told I can pick the truck from my desired location and drop it off close to where I was unloading the truck. U-Haul charged me a significant amount because the person entering it in the system after hours did change the after hour drop off location. Unbelievable experience.

Farhad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trent D. 
Évaluation :
4

The truck was clean but the middle seat didn't have a working seatbelt, I've rented from this place multiple times and it's always a positive experience.

Angela S. 
Évaluation :
5

The woman who works at the front was very kind and nice!!

Nahyun L. 
Évaluation :
1

i was charged an extra 160 $for absolutely no reason after being charged an additional 308 $i paid for the uhaul services. the truck was clean & left better than the way we received it.

Dylan R. 
Évaluation :
5

Email a receipt. I checked out with my mobile phone and would still like a receipt. I did not receive one

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yazdi B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allison M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conor C. 
Évaluation :
5

I thought everything was great! The woman who assisted me was wonderful. She has great customer service skills.

Jennifer D. 
Évaluation :
5

I was more then happy with my experience using this location. The lady working was great to talk with and made the experience hassle free.

Trent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony G. 
Évaluation :
5

rental was great !!!

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

The lady that helped us was very friendly and accomodating. Excellent customer service!

Jackie A. 
Évaluation :
4

I cannot rate the Flying J location as we dropped it off after hours. I assume everything was fine, as my husband did not say otherwise. Sorry, I can't give anymore info.

Wendy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad M. 
Évaluation :
3

Make sure your web return link works. Despite having all settings on my phone correct (I double checked and confirmed that location settings were on), I was unable to use the return link. It could not find me parked in the rental lot. As a result, a "convenience fee" of 20,00 $ + taxes was added to my invoice. "Convenient" for U-Haul but definitely not for me.

Trent P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeonghoon K. 
Évaluation :
5

Everything was perfect. 10/10

Kirk C. 
Évaluation :
5

staff was friendly very accommodating awesome tank you

Larry F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kurtis M. 
Évaluation :
3

The truck was filthy inside and out, I don't think it's been cleaned inside forever the box was full of mud I slipped in the mud had to change my clothes and have to wash my coat and everything now because I got covered in mud every time I used it. The lady at the checkout said just put a tarp down over the mud. Very unhappy every other time I have used your company things were great. Very disappointed

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
5

The application for checking in was little more work than it should have been

Dwayne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice R. 
Évaluation :
5

Brakes seemed to be needing repair and the truck pulled to one side. This was noticeable to other drivers not in the truck. Service otherwise was awesome.

SHIRLEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

I had problems with the computer system but tge clerk was able to fix everything and get me going with ease and professionalism!

Charles O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Excellent service staff very friendly

Randy M. 
Évaluation :
5

This was our first time renting from this location and the service was exceptional. Will definitely use this location going forward.

SHIRLEY D. 
Évaluation :
5

All good, very convenient location!

Tibor K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Graham W. 
Évaluation :
5

Nothing .... the gal that runs thia location is fantastic. She is friendly, knowledgable and efficient .... fantastic. We have already rebooked for next weekend.

TIMOTHY L. 
Évaluation :
4

The truck wasn't back at the time when l was schedule to pick it up. Other then that. Everything else was good.

John C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Khaled A. 
Évaluation :
5

The lock for the cargo area does not work. Otherwise, this was a great experience.

Daniel M. 
Évaluation :
3

Truck had less that 1/4 tank of fuel so I had to fill up before leaving. There was zero indication where the lock box was located. The truck was parked so close to the next truck that the mirrors were interlocked. The damage pictures were not accurate. I rented for two days. Returned it after one day with double the fuel it had and never received a credit. Lots of little things...but seems to be on par from my past experiences with u-haul.

Colin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystal S. 
Évaluation :
5

I was a little late for my 24/7 self service, so the process to check out wasn't working properly However, the U-Haul representative was able to check me out and get me on my way. He was very helpful and accommodating and deserves credit as it was before his official "start" time. The truck was clean and easy to drive out of the parking lot. Overall, a very positive moving experience.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor H. 
Évaluation :
4

The location was great. The call center that kept trying to move me to another location to pick up was annoying and nearly had me cancel my reservation. People are not equipment and the call center treats us like that. Move your trucks not the customers.

Michael K. 
Évaluation :
3

I did top up the gas. It was not returned half full. Your system sucks. Give the renter a full tank instead of partial. Then there will not be any dispute. I suggest you reverse the extra gas price I was charged. The floor of the cab was filthy and disgusting. Do you always rent out dirty vehicles.

Bill W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
3

Was mildly annoyed that I ordered and paid for two dollys and they were not in the truck when I picked it up. Otherwise all was good!

Jeremy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Camilo A. 
Évaluation :
4

People tend not to read more than is necessary and may have more pressing things on their mind. Make it more clear (visually) from the beginning that they are required to be at the location to use the dashboard and to take pictures BEFORE they return the keys. Also, some of the information like scanning the face, license, etc, could be asked ahead of showing up to make it more efficient.

Trevor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

prakash P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLLE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce K. 
Évaluation :
4

Not my first time renting equipment and not my last sales lady was fantastic and outstanding. Would recommend this location to anybody. Thank you again!

Terry M. 
Évaluation :
4

I order a dolly in which can help me in moving but there is no dolly inside the truck. And the most shocking was it is still charged on my card. Can someone explained it to me. Thanks

Mervynne F. 
Évaluation :
5

Was a really smooth process and the young lady working the desk was really nice and helpful.

John D. 
Évaluation :
5

Very friendly service

Paula S. 
Évaluation :
2

I was told i had to fill the gas tank to Full when I returned back. When I got in the vehicle the gas gauge was probably about 1/8th away from full. When I arrived back I was told I should I have known to stop and tell them which I wasn't told in the store-i was told it was ready to go. I had booked this online days before. Should it not just have been ready? So I ended up paying 40 $for gas for barely any use on top of the fees. I also was not told to check the mileage. Customer service should be more clear instead of skipping over the parts as if everyone knows how to use a uhaul.

Danielle R. 
Non les évaluations ont été soumises pour cet établissement.

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