Customer Reviews for Flying J Southeast
(Concessionnaire U-Haul dans le voisinage)

942 évaluations

11511 40th St SE   Calgary, AB T2Z4M8

(403) 910-1480

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(403) 910-1480

11511 40th St SE
Calgary, AB T2Z4M8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Donna was very accommodating and helpful.

lionel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey V. 
Évaluation :
5

Fabulous service; the nice lady who helped me is fantastic! Merci.

Sami A. 
Évaluation :
5

The lady at this location was very patient and polite.

fred B. 
Évaluation :
5

It was fast and real nice people

donna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT P. 
Évaluation :
5

Our experience with this location was great. The gentleman that checked us in was very efficient and friendly. The truck was clean and very reasonably priced for our move. I would go back here any time.

jeanet C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELINI V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin Y. 
Évaluation :
4

Convenient location not far from storage place. Easy come easy go

Serhiy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VLADIMIR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron M. 
Évaluation :
5

Merci

Sami A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole M. 
Évaluation :
5

The service was great

DEBBIE K. 
Évaluation :
5

Great man that helped me

Nawar A. 
Évaluation :
5

The truck I had was a 10 footer ran well but the dome light didn't go off while the headlights were on at night. May need to have a look at it.

STEVE B. 
Évaluation :
4

Customer service was great over all awesome move.

Ronald A. 
Évaluation :
3

Pick up was fine- but the agent did not resolve the American drop off address issue (see next comment box)

Ray K. 
Évaluation :
2

Drip off vehicle 1 day early and no credit

hitesh P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle M. 
Évaluation :
2

We arrived at 6:45am for our booking - originally I had booked for 7am pick up but called 2 days prior to move that up to 6:30am which I was told on the phone was all set up. Upon arrival we could not get a lock box code, so we waited until 7am to call the customer support line. They told us the location had put us down for a 9am pick up and had not set up keys and a lock box for us. We were upset as this put us 2 hrs behind our schedule and we had to go to the location twice for pick up. The person at the location told us when we dropped the vehicle off she would try to “do something for us” as this was a huge inconvenience but upon receiving the invoice I see nothing was done. We are upset on how this went.

Jonathan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aziz A. 
Évaluation :
5

Lady at the front counter was a delight and hilarious.

Natalie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Seung Kwang K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony K. 
Évaluation :
2

The drop box for the key was too small for the key to the truck I rented, i was on hold with u haul for 45 minutes to get permission to leave the key in the lockbox as an alternative. Make the spot for the keys on the drop box larger, what happened today was pathetic

Jesse W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie N. 
Évaluation :
5

Excellent service!

NORM M. 
Évaluation :
5

So far so good. Thx

Aziz A. 
Évaluation :
5

it was an easy process and very reasonable cost plus the lady working at this location was the best.

LARRY Z. 
Évaluation :
5

Half tank of fuel or more, instead of 1/4 would be more convenient.

victoria H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luanne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm S. 
Évaluation :
5

They did a great job.

Nathan L. 
Évaluation :
1

I used the website to book a van and then I get a call the next day saying they didn't have any of that size at that location. The only other location that had the larger van was in the N.E. Then I go back on the website to book a different day and then 20 days later (2 days before the move) I get a call saying that they don't have that van size at the location and no more were available. Terrible technology and follow up. The credit card machine was down (which apparently happens often) making the pick up process a lot longer then necessary. The app wasn't working properly to use the after hour drop-off and I got charged extra gas and 20 $bucks extra for not using the app.

Richard M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel G. 
Évaluation :
5

check the availability of schedules and trucks of the place located 6315 36 ST SE

Oscar P. 
Évaluation :
5

Desk attendant was awesome.

James P. 
Évaluation :
1

Make sure when someone does mobile login that the keys are actually in the lockbox! And the equipment that is rented is actually on the truck. There is a reason why I asked for a 730am pickup and that's because my elevator time was from 9am - 12pm. I didn't get to pick up my U-Haul till 9am! It's completely unacceptable

Jennifer G. 
Évaluation :
5

The unit I used needs an alignment (had to have the steering wheel slide to the left the whole time I used) and oil change (the van was displaying oil change message).

hemalya D. 
Évaluation :
3

Truck “broke down” and wouldn't start mid move. Has to open the hood and find that the cables in the engine bay for the battery are so tattered they just fall off the battery from the engine rumble.

Matthew N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rares H. 
Évaluation :
1

The auto transport that I rented was in poor condition, with one of the straps nearly torn completely off. This location was unable to help me with fixing the problem. They sent me to another UHaul depot that were also unable to fix the problem. I had to call roadside assistance in order to get a strap for the trailer. This delayed my trip by half a day.

Margarida D. 
Évaluation :
1

Uhaul changed first my pick up location, then after pick up, half way through the journey, changed my drop off location also unilaterally & still charged me 75 $surcharge that I paid for my confirmed drop off location. What worse can do when you break your own written contract.

Puneet G. 
Évaluation :
5

Very efficient service rep.

Phil K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H. 
Évaluation :
4

Truck was super loud. Muffler issue?

George W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne A. 
Évaluation :
5

Very friendly & efficient staff, trailer was hooked up and truck was running and ready to go right in time!

Shauna M. 
Évaluation :
4

Staff was very friendly and helpful, quick service.

James S. 
Évaluation :
2

Moving is stressful so it's understandable that that the people working at Uhaul get tired of the abuse. I came in with a positive attitude and was met with an affront and an attitude that made it seem like my coming to this business was more inconvenience than as a patron. After discussing the discrepancy between the online booking I made for 40 $and the cost they came to at 80 $~ I was a little perplexed but understood. I haul really should be more transparent on the website so the employees aren't constantly getting steamrolled. At the end of my move the battery was suffering and it took a bit to start. So between the attitude (which may be justified) and almost getting stranded (after being vehemently told no later than 6:30) and then not being able to get a hold of anyone at 4:30 in the middle of the week was just unforgivable.

Michael L. 
Évaluation :
5

Everything went really well. I really have no complaints.

Diane K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke M. 
Évaluation :
2

Representative wasn't behind the desk at my time of check in, someone (non uhaul) was covering for her, she came back late and there was a line of customers. Though the quality of her check-in capability and knowledge was there, my checkout ended up being almost an hour late. Plus she did not inform my drop off location so I had to frantically ask at the storage unit (destination) if they'd accept it as it was getting late and the move was stressful.

Lara L. 
Évaluation :
2

Very difficult to get a hold of reception staff. Not courteous, not helpful when keys were locked in truck, referred to Uhaul.com, whom responded after 2 hours with a call back. AMA opened the Uhaul truck door within 15 minutes of a call placed. Awful service.

SUDHIR N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Friendly, knowledgeable staff. Both my pick-up and drop-off rental went smoothly and easily. I highly recommend U-Haul Flying-J Calgary.

Peter L. 
Évaluation :
3

This location was closed so the truck was just a drop off of the truck and keys so no interaction.

Larry K. 
Évaluation :
5

The truck it self was not in great shape, thankfully my trip was very short, I couldn't imagine driving it on a longer haul.

Colby W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLISON S. 
Évaluation :
5

The lady at the counter was super helpful. The first truck I went to had engine trouble, and she helped me switch to a new vehicle. She helped make my experience much better. On a different note. Your app told me not to go to the Uhaul location until 9:00 even though your website allowed me to book an appointment from 8:00 until 4:00. The lady at the counter called to let me know that she arrived early to accommodate my 8:00 pickup. Your app misinformed me about when my truck would be available. Please consider fixing your app.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank C. 
Évaluation :
2

What a disappointing experience. The vehicle wouldn't start immediately so went in to ask for assistance. In that 2 minutes, my purse was stolen from the van. I was told it happens all the time, the vehicle back doors are kept unlocked and people often sleep in the back. What about my safety if I check the vehicle and someone is sleeping in it. There are no cameras to monitor the fleet so no evidence when my purse was stolen. The next day, I received a call to bring back the keys - I had returned the keys the day before and was told there was no additional paperwork to sign off on. What irresponsibility that I needed to receive a call because the staff lost the key after I had returned them.

Lisa C. 
Évaluation :
5

Easy and convenient

Chad M. 
Évaluation :
5

The office is a bit dreary and needs tidying. Great service and suggestions.

Robert E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall S. 
Évaluation :
1

Absolutely the worst experience. I was told I can pick the truck from my desired location and drop it off close to where I was unloading the truck. U-Haul charged me a significant amount because the person entering it in the system after hours did change the after hour drop off location. Unbelievable experience.

Farhad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trent D. 
Évaluation :
4

The truck was clean but the middle seat didn't have a working seatbelt, I've rented from this place multiple times and it's always a positive experience.

Angela S. 
Évaluation :
5

The woman who works at the front was very kind and nice!!

Nahyun L. 
Évaluation :
1

i was charged an extra 160 $for absolutely no reason after being charged an additional 308 $i paid for the uhaul services. the truck was clean & left better than the way we received it.

Dylan R. 
Évaluation :
5

Email a receipt. I checked out with my mobile phone and would still like a receipt. I did not receive one

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yazdi B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allison M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conor C. 
Évaluation :
5

I thought everything was great! The woman who assisted me was wonderful. She has great customer service skills.

Jennifer D. 
Évaluation :
5

I was more then happy with my experience using this location. The lady working was great to talk with and made the experience hassle free.

Trent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony G. 
Non les évaluations ont été soumises pour cet établissement.

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