Customer Reviews for Flying J Southeast
(Concessionnaire U-Haul dans le voisinage)

1 184 évaluations

11511 40th St SE   Calgary, AB T2Z4M8

(403) 910-1480

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 7/1/2022: 9h00 am à 1h00 pm

Services dans cet établissement :

Pour nous contacter

(403) 910-1480

11511 40th St SE
Calgary, AB T2Z4M8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 1h pm
Heures d'ouverture spéciales
  • 7/1/2022: 9h00 am à 1h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Mackenzie J. 
Évaluation :
1

Not good

Wilfredo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CEMERINO F. 
Évaluation :
5

Personnel amical

lori C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dun D. 
Évaluation :
4

GMC van worked OK over a long highway move, but interior was somewhat dirty (pointed out to agent at start, so we were not charged for cleaning) Shocks felt worn out as the vehicle was very bouncy and "loose". Windshield wipers were very streaky, needs new ones. Staff at location were very good and efficient. Top marks to them.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Hard to find a better U-Haul location than this one. Even with the price of gas being what it is, I still drive the extra 10km to deal with this professional / no-hassle location. In a world where everyone wants to screw you (because they can), these people do not.

John A. 
Évaluation :
5

Staff were very busy on the weekend and took about an hour to identify the truck. truck inventory management seems to be an issue and their system is not updated correctly. best to schedule ahead of time (which I did a week before) and hope they will pre-assign the truck to the reservation.

Jorge G. 
Évaluation :
5

Dona was very helpful. She helped loaded supplies and how operate the truck. Thank you very much Dona!

Long B. 
Évaluation :
4

a liitle bit slow at check in

Yvan C. 
Évaluation :
2

The vehicle was a wreck - broken windshield, broken drivers side mirror.

Barry H. 
Évaluation :
5

The sales lady from U Haul give us the best experience ever with U Haul. Even that I was the last customer she have a big smile on her face , she expleine us everything in details and for sure I will allways rent a truck from there.

Marius S. 
Évaluation :
5

Excellent customer service

manuel Q. 
Évaluation :
5

Always a pleasure. Thank you, Royal Moves

Royal M. 
Évaluation :
5

Rien

jerzy N. 
Évaluation :
3

Hired a more friendly and with better customer service skills. That is not complaining why I am picking up a Van 30 min before closing time. Also explain better how every works and at least tells you where the Van was parked.

NESTOR G. 
Évaluation :
5

The woman that helped me was very pleasant to deal with ! She also returned my credit card to me after I had left it there. Easy location to get in and out of, gas station in the parking lot, and easy staff to deal with.

Mathew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie W. 
Évaluation :
4

Make sure wiper blades and mirrors are checked for proper working condition. I had to tighten the adjustment screw so the mirror would stay adjusted and fix a wiper blade that had slipped out of its holder.

Michael K. 
Évaluation :
5

I realize that fueling the vehicles (if returning renters dont) is difficult for some uhaul providers… but it is a total pain as a renter to receive a vehicle with <3/8 of a tank of fuel and be expected to return it with the same amount. I have no idea how much fuel it consumes … if I overestimate, I have paid extra fuel, if I underestimate, I may not have enough to get to my destination and I have to top up to return it. Frustrating. Perhaps you should deliver it full and expect it returned full. If a retailer doesn't have access to fuel an untapped up vehicle, they charge a penalty to the returning renter and that retailer can chose not to refuel. ARGH

Thomas M. 
Évaluation :
5

again and again excellent service, keep it up and thanks!

Mike P. 
Évaluation :
4

The van was not very clean in the cargo area. It also needed a one-gallon jug of windshield washer fluid. It could also use more antifreeze.

Lona T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan Jose O. 
Évaluation :
5

The administration staff were extremely helpful and knowledgeable even when we faced an equipment malfunction. We were very lucky to be dealing with experienced personnel who helped us work the problem. Would highly recommend this team to other renters.

Amanda P. 
Évaluation :
5

The truck was clean but the AC didn't work. The staff at the office were very friendly and helpful.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoseOrlando O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shivam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VINCE L. 
Évaluation :
2

I honestly hate giving low star ratings but I had to. I would have given a 1 but I felt bad. Backstory: My move was from 8am to 12pm (you have to pay to book the elevator and there are time slots). We booked the u-haul for 7:30am. It was a online pick up by the mall. We get there and had no idea what to do. We drove around the mall trying to figure out where to go to pick up keys. I had already done an online check-in. I call u-haul there is like a 30 to 40 minutes hold. We finally connected with someone at 8:15 I believe. There was a mess up on our online pick up. They had not left the keys to access the uhaul and no video had been sent. The only solution? Drove 25 minutes to a different location to pick up the u-haul and 20minutes back to the condo. We used mileage on the uhaul we wouldn't have had to were we given the correct u-haul. We obviously got charged for that mileage (yay!). We started the move and hour and a half late. We missed the second elevator due to this. So not really impressed about the whole thing. But I guess... we move.

WADZANAYI M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie M. 
Évaluation :
5

Hi, we have forgotten our house key in the truck, how can we get them back?

Lea E. 
Évaluation :
2

Have your reps double check their mileage instead of telling the customer they drove ~10000km and owe thousands of dollars. When In reality it was less than 1000km and had to argue with the rep telling me I probably drove a lot more than I thought.

Matthew N. 
Évaluation :
5

When checking out on the app I got locked out of my truck as I turned in the keys. I took a picture of the mileage before I got out; but was unable to upload the picture. They only allowed taking a picture not uploading it.

Daniel S. 
Évaluation :
4

very friendly and helpful

william C. 
Évaluation :
2

the persony taking our information didn't seem to care about the details, had put in the wrong location for drop off. the fuel amount was incorrect we had to go back and get the paperwork updated and initialled - she said she would try to change it in the system.

joyce C. 
Évaluation :
5

Excellent service, just the hours of operation should be more extended.

Jorge Alfonso C. 
Évaluation :
5

So far So good

maung W. 
Évaluation :
4

CSR was chatty and completed check in / out very quickly. Units were clean but fuel was low in unit we received. It was disappointing to have to pay guessing game on how much fuel to return with. Units were parked clearly and easy to find.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

The pickup i rented was basically new

PETER S. 
Évaluation :
1

Gas was filled to no mark in truck so impossible to refill properly. U haul dont be lazy and start every truck with a full tank ffs . Will never use again . I ended up puting more gas than i used to avoid charges. U haul fill the trucks to a recordable amount not 5/8 s . I will use a different company next time . Very disappointed costumer . Dan

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maung W. 
Évaluation :
5

First time renting from haul and I was impressed. The equipment was very functional and performed well. The lady at the desk (flying J southeast location) was very helpful and provided great customer service.

ERNIE A. 
Évaluation :
5

The front desk girl was amazing. She was so efficient and it was hectic first thing in the morning with so many people coming in at once. I was so impressed and would like to take the opportunity to thank her for making it a great experience. Great Customer Service!

Tracy H. 
Évaluation :
5

Great and friendly service

Brian S. 
Évaluation :
3

Would mind having a bit of a quicker customer service. Had the pick up booked for 9am, it took a lot longer than expected to pick up the vehicle due to line up. Was hoping that it would be quicker since the pick up was booked ahead of time. Otherwise the associates were nice.

dilki C. 
Évaluation :
5

Great service!

Martin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILES O. 
Évaluation :
4

If it is possible to cost for each hour because someone want to rend the truck for 1 2 or 3 hours but they have to pay 8 hours... And you should have a number for us once we come back affter 5pm we park the Truck and call or send a message to that number and leave a key in the Box to make sure they back that time ... Thanks and hope the company will deverlop more stronger.

XUAN P. 
Évaluation :
5

Well satisfied

Manuel S. 
Évaluation :
5

The location was easy to get to, find a parking spot, and get out of! The check in and out procedure was very easy as well. The POS machine was broken - but that is a temporary thing.

LLOYD F. 
Évaluation :
5

Counter staff was very helpful.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug B. 
Évaluation :
5

Great experience-thank you

Brad B. 
Évaluation :
5

The people at the location were excellent and efficient. The box of the truck and the blankets and equipment they supplied were great. The cab of the truck was grimy. The steering on the truck did not work properly. The engine light came on during the trip back. Only used it for 30 mile trip. No way this truck would be for even a couple hundred miles.

Ken O. 
Évaluation :
1

There were no signs and it's hard to see Uhauls from the road. I had to drive around the parking lot and the Flying J parking lot to find it. Location was closed so I can't speak to employees. There were no blocks or bricks to put under trailer tires, I had to walk the field to find a rock. I would not use this location again.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilmars B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Store lady was amazing and really helpful. it was super busy and she stayed calm the whole time. She was doing the job all on her own

Jessica P. 
Évaluation :
4

The after hours return on-line link needs improvement, as it didn't work? But grateful I wasn't charged for not being able to access it.

JASON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugenie K. 
Évaluation :
4

This location had adequate parking for my car while I used the truck. Other locations there is no parking.

Jennifer E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra N. 
Évaluation :
2

Truck I rented had an issue, second truck the mirror is broken cant see to drive. VERY UNSAFE

Cheryl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron R. 
Évaluation :
4

No complaints

Lee C. 
Évaluation :
3

Customer service is lacking. Attendant made it seem as though I was wasting his time. However he was not unpleasant - just very mundane.

Tina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC P. 
Évaluation :
4

Maybe the employee should check the truck first so both party will know if there's any damage

Earl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gino S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob S. 
Évaluation :
2

Even after reserving a utility cart we were given a broken one. She said she wouldn't charge us for it but we were charged!!! They don't answer their emails either, weeks after, still nothing. And to top it all off, the cargo van had break problems!!! No discounts in sight though. VERY DISSAPOINTED.

Samantha P. 
Évaluation :
5

Great staff, well informed Easy to work with, truck was exactly what i needed

Siu Vanh C. 
Évaluation :
5

The main lady there is absolutely the best. I would probably rent a uhaul just to have her brighten my day. This time around I tried another location I ended up walking out and waiting a couple days to move just to deal with her. I wish I knew her name but be grateful you have such a great employee.

Nancy O. 
Évaluation :
5

Nothing the staff at this location are great.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette L. 
Évaluation :
5

I got the truck with 1/4 tank of gas, ironic as I picked up at a flying J. Service was good. There were mistakes in my billing, the lady didn't argue about it and called in to head office to get that checked and fixed. Was a simple transaction.

Carolane D. 
Évaluation :
5

There was no wait and there is parking for your vehicle. The lady that completes the hire is very friendly, quick and efficient. I've had many uHauls rentals, and I think she is the most speedy when all you want to do is get on the road ;)

Yvette W. 
Évaluation :
4

I booked some extra items such as dolley and blankets, but wasn't available at pick up. Other than that, was happy with the location, truck and staff. Merci.

Christiaan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Appreciating these moving trucks are highly used , it would be nice to see them detailed , washed and cleaned.

andrew C. 
Évaluation :
3

Called the location and was treated as an inconvenience. Was told to "book it online". Ended up calling the 1-800# instead and was able to book no problem. Told this to the woman at the desk, and she was totally disinterested. Every trucks on the lot was filthy. The one I got had been heavily smoked in, and still had a lighter and other small trash from previous drivers. Trucks were parked so tightly together, I had to duck under the folded-in mirrors to access the door, then pull out before being able to do a all-around. Unfortunately, I'd rate this as an average uhaul experience, so take it for what it's worth.

chris T. 
Évaluation :
5

The customer service was fantastic. They were really busy, but it didn't feel like a long wait. Everyone was really friendly. The truck worked perfect, handled really well.

Christopher M. 
Évaluation :
5

Just keep things the way they are. Staff is very friendly, especially the lady working the front counter who is always helpful and pleasant. Have dealt there 3 or 4 times and will not hesitate to do so again.

JOHN A. 
Évaluation :
5

Owner was great. Parking was a little limited during the return. Would be nice to inform when returning where to place the rental if the designated parking locations are all taken

Raymond B. 
Évaluation :
5

The fellow we dealt with was so accommodating and friendly. Have used this location over 10 times and have always had a very easy experience

Dev R. 
Évaluation :
5

Make a note on how to enter the UHaul location - it gets tricky coming on off 40st and that's where GPS sent me. :)

Bryenna D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jodi G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estanislao P. 
Évaluation :
3

I tried a self check in and check out this time. It took a little bit, I thought I would need photos and was not able to link from my photo album (but this might be for security reasons, and linking to a camera may protect you from fraud, not sure) Also I didn't have any of the supplies I requested and had to go back as this location wasn't open at the time of pick up.

Alan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

henry S. 
Non les évaluations ont été soumises pour cet établissement.

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