The lady was rude. She charged me $ 25 for "cleaning fee" but my truck was clean. Then when I confronted her, she said I did not fold the blankets bit this was another lie. Then she said I should call Uhaul to claim my $ 25 back. She is just miserable
Mahamet K
Customer Reviews for Fort Knox Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff was friendly, helpful, and prepared. Easy check in. Easy drop off.
Kimberly LNo one was in the office at the time i dropped of the truck
Donna CMake sure Kim is always there!!!! She’s amazing
Felicia HGreat experience and excellent customer service. Merci.
Alleathea PThe truck I drove needs a transmission check and a wheel alignment. It shakes quite a bit
Monique CFront desk was nice and helpful.
Kevin GMy complaint is not with rhe local facility but rather with U-Haul corporation. I was hit wit a "Red Alert" (denied the rental) status at the very end of the check out process. I was informed i had to contact U-Haul via telephone to get matter cleared up in order to be approved for a rental that day. The last time i rented from U-Haul was June, 2023. This was about a none issue 9 months ago. Ultimately it was a U-Haul clerical error, that i was being penalized for. Why was there no communication from U-Haul in over 9 months. What is the purpose of an online reservation if this mishap is not discovered suring the reservation process.
Jabrai LAgents there are very good with customer service and knowledgeable about the company.
pauline HWas so nice l really enjoyed it thanks
Ellen MContinue with Nice Customer Service experience!
Tanya KRate at the end was more than expected insurance did online and I couldn't find the option not except the insurance when I clicked continue the option for no insurance was not an option it put it on there anyway so won't be renting from them again so recommending to a friend not an option at least online
Annette WThe staff member Kim was very helpful and professional.
Charles TI was returning the truck after the location was closed. I could not get inside the fence to park in the lot as the app stated. The only option was to park outside on the road where signs said "no parking" so I felt I had no options. Also the location was not able to be reached by phone. This location made the return very difficult and unclear.
MARK RWe was down to our last chance in finding a truck. We took a chance for coming to this location? And we was in luck .The nice lady had one left. We was in business to help my mom to move into their new apartment .All I have to say is thank you
Charles MThe staff was great, Stephanie is fantastic very knowledgeable and greeted us with a smile
Nathaniel BKim was professional and helpful.
Derek EHave more cargo vans in stock
ALYSE KA1 quality customer service!!!
LaToi SNo problems at all
Brennan RThe customer service representative was the best!
Danielle GThe lady who assisted with our rental process was so friendly and helpful! I will be choosing this location for any future needs. She made the process a breeze and made me completely change my tune about renting from u-haul in general. 10/10 experience at this location. If you are in the Columbia area this is the only place I have rented from with a positive experience. Truck was in immaculate condition.
Tori SThe lady at the front desk was easy to work with, had an amazing sense of humor and posed impeccable customer service skills.
Shalietta SLe service a été excellent.
Matthew DGreat customer service Stephanie is the best
Valerie HThe pick up truck I rented was extremely dirty and dusty. My wife and myself developed severe headaches from driving it. Even though we paid for insurance I did a walk around and every concern I had, had an X on it. I was impressed by how thorough the location was and did not bother taking videos or pictures of both the interior or exterior. BIG MISTAKE. I took pictures of the odometer just to have a record of the mileage. Unfortunately after returning the truck an hour later I received three separate receipts the third with a $25 cleaning fee. I called to inquire about it and I was told I spilled something on the driver side floor. I did not eat nor transport anything in the vehicle to leaving any stains. I pry myself on being an honest person and this accusation really hurt. I took time out of my busy afternoon to go back and clean the so called mess I made. I took care of it and I am yet to get a refund for the cleaning fee. The lady at desk was adamant I caused the stain and was not helpful.
yew aI really enjoyed the experience we had renting from Fort Knox SS. The truck was ready to go, the move went smooth. Just the right size of truck too! Pleasantly pleased!
William SThe woman behind the counter was extremely helpful and made the experience a great one! I would recommend this location to anyone.
Jim TThis was a GREAT experience! My truck was ready to go and the process was fast. I was in and out. The representative Kimyetta provided me an exceptional customer service experience. She was friendly and highly professional. Thank you U-Haul for a great experience. Santokh Singh
Santokh SThe rep. was very friendly and helpful. Vehicle was a bit dirty.
Dalino SVery friendly and exceptional service.
DARRELL gCustomer service was outstanding
Nathaniel BStaff was superb. There was a 30 mile discrepancy between the odometer and our route
Kage PNothing, just keep up the great work!
perry pThis is the best location for renting. The equipment is always on point and the customer service is impeccable!
Jonathan ALady working there was very knowledgeable and friendly.
Tony jNothing the lady working the front desk was amazing and did everything she could do to ensure an amazing experience please give her the raise and reward she deserves I will be back weekly to rent from this location
Jonathan AThe staff were very nice and professional.
kwaku NTrain your employees properly and employ honest people.
Rusheinia LThe person who helped us was great!!!!
Howard HI topped off the gas tank thinking that was necessary. Could I receive a credit please ? I was given the vehicle with less than a quarter tank left.
Michael SVery nice staff. Easy and efficient rental!
Joseph LGREAT management! Stephanie is excellent!
Robert MThe staff the served me was very helpful and courteous, and funny too. She was great, I didn't get her name but relay me thanks again to her.
Javan nGreat customer service, staff went the extra mile to assist. Merci
Kiel GWONDERFUL STAFF 😁😁
alisia fNa
Kari SStephanie was very helpful. Great to work with. Made the rental transaction a pleasant experience after a stressful experience with a messed up reservation.
MICHAEL B