Customer Reviews for Fort Knox Self Storage
(Concessionnaire U-Haul dans le voisinage)

136 évaluations

15400 Depot Ln   Upper Marlboro, MD 20772

(301) 358-1580

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(301) 358-1580

15400 Depot Ln
Upper Marlboro, MD 20772

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
5

I was charged for gas but I put the exact amount back in the truck

Lloyd D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

I'm being charged an extra $80 for blankets that was in the back of the truck, which was left by another customer. Also I returned the truck at 12:30pm and being charged for a late return. I was told I returned the truck at 5:00pm. They wont look back on the cameras to see that I picked up the truck 30mins early and returned it 30mins early. SO NO IM A UNHAPPY CUSTOMER

Tiffany R. 
Évaluation :
1

CUSTOMER SERVICE WAS HORRIBLE!! WILL NEVER RENT FROM THAT PLACE AGAIN!!!!!

Levar M. 
Évaluation :
1

I told to bring the truck back the next day. Because the location was closed- I dropped it off at 5pm- I was charged an additional day . Employee should have made it clear to bring it back at or before 3pm. Will not use this again. Thanks

Gwendolyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judith D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey G. 
Évaluation :
3

I'm being charged for gas even though it was brought back as it was taken out.

daisy J. 
Évaluation :
3

The truck needed a serious wheel alignment and I felt I was over charged tremendously.

Sybil M. 
Évaluation :
5

Courteous and professional

Jon T. 
Évaluation :
1

Customer service was terrible. The gentleman that assisted me was less than excited to help me and the tire pressure light was on when I first started the truck. He told me it wasn't a big deal.

Frank R. 
Évaluation :
2

The owner at this location was nice on 1st call to confirm rental booked by Owings, md location- and discussed All charges before pickup. Called back with a question and he told me not to call back... ? Went in to provide ID (with mask) and he was rude. Picked up the box truck - wouldn't start, asked him for help and he jumped in angrily, started the truck, slammed the door and left. Moved our load and returned the vehicle with no issues and pictures to reflect that. Left keys in Dropbox as instructed. Then, get a text at 9:30pm (hours after returning the vehicle) telling me to click a link a confirm vehicle returned or pay a $20 inconvenience fee (wasn't told to me). Followed instructions and weblink did not work. Then get another message saying there's a $60 minimum fee (wasn't explained after I explicitly asked for all details). So a $20 rental plus mileage and refill of gas (estimated $130 - turned into almost double). Finally, he said the vehicle was not returned, when I have pics and timestamps and keys in Dropbox as proof. So I called Owings, MD location- extremely helpful and spoke to area manager who resolved all my issues. This location is dangerous, non-trustworthy, rude and imagine if you get charged for a non-returned truck? On top of bogus charges. BEWARE. go Anywhere else. All facts. All true. He's a scammer. You think you can trust a brand like u-haul, not with dirty owner/operators. Thank you to Owings, MD location that helped me resolve and pay $138. As expected after escalating it to the area manager.

David S. 
Évaluation :
5

Had to go into the store to find keys to truck. Also, was lucky to have alternate driver with license. My state (Maryland) does not have their DMV offices open to due COVID so expired licenses are still valid. I was denied when a I submitted a photo of my license. Although it is expired on its face, it is still valid. Other than that, the process was very easy.

EULANDA H. 
Évaluation :
1

The truck was clean but there was a warning about the tire. The guy at the counter was rude and short with his answers. When I returned and tried to check out on-line the mileage the system had was different from was the truck had. So the guy comes out and I tell him what the website said he response was "why do you think I out here" he lucky he aint... When I made the reservation online I denied the insurance. After I returned the truck and got the receipt I saw the extra insurance charge. When I inquired I was told that I had to have insurance. When I told him I declined it online I was told that was not possible that they wouldn't just let me rent a $100,00 truck with no insurance .

Darel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kisha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H. 
Évaluation :
4

This uhaul was the filthiest vehicle I have ever been in. It had dirty tissues in the door, jewelry in the cup holder, trifold on the dash, a sticky steering wheel, a filthy head unit it (radio area), a smeared windshield, and my moving blankets were never put in the truck. This is all in addition to the worst smell that no matter how much spray or bleach towelettes I used would not go away.

Dalton L. 
Évaluation :
5

Great customer service!

sharon W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hengameh A. 
Évaluation :
5

Service was courteous, knowledgeable and punctual. It made my moving experience less stressful knowing I could depend on their help.

francis K. 
Évaluation :
1

the associate at the site was very rude

Stella O. 
Évaluation :
5

Outstanding customer service!

Seresa R. 
Évaluation :
4

The truck body needed to be swept before we loaded up. But the cab was quite clean and smelled good. The manager on duty was kind and professional, and very helpful.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle J. 
Évaluation :
1

When I went to the location the truck was there, however, there was no direction or no keys available and I didn't take the truck. The facility was closed so no one to talk to. I expect a refund back to my credit ASAP. I have already reached out to my credit card company.

Dana B. 
Évaluation :
1

I was completely overcharged..never again

Brandon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Let customers know right away that there is a rental rate and a rental charge.

Cheneka P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paula E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya W. 
Évaluation :
5

I was told by the central reservation service that I could pick up the truck at 8 am if I did on-line check-in. I did that and could not get my truck at 8 and had to wait for someone to get there at 8:45. He was very helpful and understanding of the fact that I was quite irritated at having to wait around when I was told the I could get the truck earlier. He was great!!

Marikay S. 
Évaluation :
5

S.O.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochelle F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole A. 
Évaluation :
5

Gentleman was very polite and professional. No hidden fees and no surprises. will come again

Gloria N. 
Évaluation :
5

The services rendered my family and I by your employee Danielle was so professional and a smooth process. Thank you for your service.

Deborah J. 
Évaluation :
2

Be there when they return the truck.

Kanessa W. 
Évaluation :
5

Outstanding customer service. I will utilize this location in the future. Merci.

Corey A. 
Évaluation :
5

The employee was very professional and pleasant. Great experience

Denise O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrill G. 
Évaluation :
1

I was charged close to $350!!!! They took out first $120 and then $236!!!!

Daniel C. 
Évaluation :
2

The location has a very limited amount of equipment. They do not have utility dollies

Kenneth B. 
Évaluation :
5

The manager was amazing! I would highly recommend this location. Super easy to work with.

Anita H. 
Évaluation :
1

Charges that l denied is been charged to me. Gas level was not as indicated on paper. Had to call the rep to verify and correct on my sign document. At drop off uhaul is still charging me for gas level l took the teuck. This is more frustrating and bad customer experience. I will walk in to demand my credit. Its an indirect stealing from customer.

augustine S. 
Évaluation :
1

Make sure your trucks are clean before pick up,the interior was too dirty afraid to drop a thing to avoid infection. Could not use the air conditioning cause I couldn't afford to breathe in the dusty and smelly vent.Was given a wrong calculation which was over a thousand dollars extra...though was later adjusted but it almost gave me a heart attack...a call would have been better to reconfirm before that horrible figure was sent for deduction from my account, what if it went through,I would have been making endless call for refund. Who will use a uhaul for less than 24hrs and drive for over a thousand mile...

Folusho D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn T. 
Évaluation :
5

My vehicle had a very slow gas gauge. I way over- filled the tank beyond the suggested refill level.

SEAN G. 
Évaluation :
5

A ramp attachment for the 10 x 10 would be nice.

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa N. 
Évaluation :
3

1. TPMS Light was on when I rented/started the truck so I was concerned if I was going to get a flat tire while in route. 2. I got charged $14 for SAFEMOVE when that is not what I requested in my online reservation but the counter agent automatically added it anyway. 3. I got charged $72,58 but my bill from UHAUL contract says $67.01. Total Overcharged $19,57

Kisha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca N. 
Évaluation :
5

The service representative Latoya made my experience with the company very pleasant and professional!!!!!!

linda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

The attendant working was very knowledgeable and friendly. I will definitely use this location for my Uhaul needs going forward.

Damaso H. 
Évaluation :
5

Everything was perfect! Don't change a thing!

Darryl G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yolanda J. 
Évaluation :
3

Make sure the rental is available at the correct scheduled time. I had to wait after for an hour before the Uhaul was returned and 1 hour and 10 mins past my time that I reserved.

Sharaud B. 
Évaluation :
5

I picked up the truck on Saturday at 12:30 PM and returned it the same day by 7 PM. They charged me for an extra day, sent an email to the company and they have yet to respond. If 6,5 hours is more than a day please tell me that. Also, the contract said 7/8 of a tank and it was on 3/4. That didn't bother me till now.

William S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Letitia K. 
Évaluation :
5

Awesome customer service Victoria!!!

JULINE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridgette R. 
Évaluation :
5

Friendly professional service

LAWRENCE W. 
Évaluation :
3

Attendant at Ft. Know had never checked a truck in. The entire process took over 30 minutes, and it was necessary to contact a Mgr for assistance. I think more training would be helpful to both the customer and the attendant.

Timothy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim C. 
Évaluation :
5

the service is excellent

Betty N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arica C. 
Évaluation :
5

i'm very satisfied with the services of u-haul. manager explained everything, smooth and easy transaction. Thank you so much

John Francis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marie A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Millicent D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Preston A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERLIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela C. 
Évaluation :
5

Merci.

Pamela D. 
Évaluation :
5

Increase the miles in intervals of 15 miles instead of 10's.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
3

Everything was good.

JOHN P. 
Évaluation :
5

Very pleasant experience.

Rosaline L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalian W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridgette G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

I was very happy with the excellent service that i received from Mr. Ron. He was professional and courteous. I will recommend your company to all my friends and family.Thank You so much.

Stanley G. 
Évaluation :
5

Great customer service. The way it should be.

David G. 
Évaluation :
5

Excellent service à la clientèle

LaTasha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SETH J. 
Non les évaluations ont été soumises pour cet établissement.

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