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Isaac H
Customer Reviews for Fort Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very pleasant and helpful staff
Brett JThe app did not functioning correctly so I had call the 800 number. All the U-haul personnel that assisted me and the folks at the pick-up location (Fort Storage, Milton, FL) were all very kind and helpful. Merci.
Ken BVery friendly customer service. I was engulfed with every possible piece of information about the rental experience Definately the best station in my book.
MIGUEL SMrs Linda was great and explained everything. Truck was in okay condition for it's age. No mechanical issues.
Mark TVehicle really needed to be vacuumed. Also I paid for a dolly that was not in the truck and I was not reimbursed.
David CN/a
FRED ENone.. Sandra Faye was the bomb diggity for customer service, great experience at this facility!
June TNothing to improve. I'm 50 yrs old and have rented trucks from uhaul, Penske and others over the years many times. Fort storage was by far the most professional and caring store I've ever rented from. They take the time to make sure I understood all my responsibilities and went above and beyond normal customer service to make sure I had a successful return. By far the best experience I've ever had renting big trucks.
Preston SWas closed when I went there
josh mAgents at this location went above and beyond to help with this drop off. Changed location with no hassles.
Kevin ACustomer service rep that took care of our transaction was knowledgeable, helpful and a pleasure to do business with. She is most definitely an asset to the business.
Paul HNothing, all good!
daniel pOutstanding service, I would highly recommend.
STEVE WShe was very helpful.
John CLoading ramp was dirty. Had to clean before using. Upon return lady made us wait while she repositioned the truck. She obviously doesn't drive then often. Took her 3 tries before getting it right, all while we had to wait.
Cindy CFriendly staff. Customer service was exceptional.
Josh WReserved a 10' truck at Storage King in Pace, FL. I was notified by U-Haul that I would have to pick it up at Fort Storage in Milton, FL. This added 20 miles to my trip since I was moving items to Storage King. This resulted in me paying an extra $21, which I could not get removed. They should have honored where I reserved. Poor customer service.
Jeff MMelinda and Chris were really helpful today.
Kristy BJust have more packing blankets ready is all. Wasn't a big deal.
Todd BThe uhaul website was not cooperative and sent me in a Captcha loop. Super frustrating! Fortunately the rep answered the phone and assisted quickly .
Randall CPlease continue yo havevtrucks available at this location. There are many who live around here who will yry benefit from these services!
BRENDA CThe whole online rental experience was very poor. I selected to do a self-checkout. When I arrived at the site, the app would not launch the check out process. When I went inside to ask the attendant for assistance, she told me that truck size I had reserved wasn't even there. I received no notification from U-Haul about this and was very upset by it. The agent did a great job of scrambling to take care of me. She deserves tremendous praise for going above and beyond. The truck itself had problems with its a/c, which is a big deal in Florida, at the end of May. I am very disappointed in my experience with your company and will look to other options the next time I need to rent moving equipment.
Jim RHe was the best.
Lucena MClean the truck because I had to clean myself and buy and broom to do it.
Anthony BFast check in and out. Clean facility and truck. Helpful and courteous staff.
carl dEverything was fantastic especially the people working with me. Except for one thing, the truck should NEVER be rented out with only 1/4 of a tank. How do I know how much to replace?
James PNone - easy rental process and return/drop-off.
Kenneth CExcellent customer service at Fort Storage from Melinda and Mark. 👍
Chris OThe van was a last-minute rental for us but it was absolutely filthy. There was a sticky film all over the cabin and it looked like a bottle of wite-out had exploded and was smeared. There was animal hair on the seats and the seats smelled. This van needs to be thoroughly detailed, something Fort Storage isn't able to do. The staff (Melinda) was very nice and personable, though.
Andrew EFriendly service, excellent experience. Resolved slight issue with ease. Thanks
Randall BTrailer was clean but had obviously been damaged on some prior trip. It was very old, having the door stopper type door holder. Equipment leaked in the rain.
Phillip HVery helpful and friendly people
Brenda PNothing- it was excellent!
Matthew FWell explained on what is expected to operate and return .
Steven MThey were extremely helpful!
Jeffrey SThose folks at Fort Storage are awesome
michael pRien
Monica WFort Storage has been my go-to for my storage needs since 2016, and as of today, they will be my go-to for Uhaul needs. Thank you Melinda!!
Robert HI accepted the insurance for personal belongings, had an accident filed a claim, but have not heard back from your insurance provider. Please check on this to see why I have not heard back.
John TWow! The folks at Fort Storage were amazing. They made it exceedingly simple to pick up my 26' super mover and we're extremely professional. Melinda did a wonderful job explaining the process and facilitated a great rental. Very clean truck also!! Best experience I've had with Uhaul and I will continue moving with Uhaul until I can't move anymore!
David BGreat location, the people working there were so nice and helpful. Melinda was very kind. Thank you for great customer service
Randolph JEverything was great as always
tommy wEmployee showed up late. Told me I could go one way for the same fee for a location 10 minutes away and then couldn't figure out how to make the computer reflect. Trailer had tires past the wearbars. 0/5.
Jordan VProfessional and no bullshit just keep doing what you are doing.
Alan W1st Truck had to be swapped ... To many Miles 93 000 . Engine - muffler was loud it can be heard in the Cab... really loud!! 2nd Truck : Fix A/C Has no A/C, install windshield wipers. I should be entitled for no AC FROM FL to NJ... that was rough!!
Steve PThe staff at this location are awesome! Extremely courteous, professional and pleasant. They make everything quick and easy. They absolutely know what they are doing. Thank yo!
Daniel SFriendly, knowledgeable and very helpful staff. 10 out of 10 satisfied
Ryan MI had requested a pickup site near north Pensacola at 7 am and got this one in Milton at 11. Had to drive further for a later pickup. Truck did not have emergency flasher switch and also lacked cruise control.
David S