Customer Reviews for Fort Wayne Auto Connection
(U-Haul Neighborhood Dealer)

Évaluation :

1

I am very dissatisfied, I went to pick up the truck and trailer, the guy said there would be a credit if we dropped off to an alternate location, so we agreed. We were charged full price, and told we would get credit at drop off. I looked at paperwork before leaving and the address for original drop off looked like it was on there, I questioned the guy he said that was the alternate location and we will get credit at drop off. So when we got to south bend, we unpacked dropped everything off a day early. I was on phone with u hual rep as the location was closed already and he said to call store about credit in morning. When I called they didn't know anything about it, and said that usually is applied at pickup. I called pickup location amd he said to call u hual. I contacted u hual and after battling and finding out they sent us to the wrong location instead of where the credit was agreed for, we were told we would get a refund. I waited 5 business as stated didn't see anything, waited another 5 business days, nothing, have been reaching out to u hual and they keep saying they sent it. It has now been 14 business days since supposed refund is issued and nothing. I have never had trouble with a deposit into my account, bank has no trace of anything and now u hual wants to be quite..they have no problem taking your money but when it comes to giving it back they wanna be funny and give problems...watch your back and pockets and triple check everything!

Évaluation :

4

- drop off location was not clear

Évaluation :

5

Mike's customer service was excellent. Great place to do business. I will use it again. Merci.

Évaluation :

5

great and friendly service. Very quick to help load and unload trailer at site.

Évaluation :

5

I rented online and arrived at the location to pick up my trailer and the gentleman working was incredibly nice and helpful.

Évaluation :

5

Great people

Évaluation :

5

Great company...

Évaluation :

5

Very good

Évaluation :

5

The gentleman was friendly and quick. Helped us out when we were in a pinch!

Évaluation :

4

Truck had very loud wind noise, even at slow speed. Also the AC didn't work. Other than that, all was fine.

Évaluation :

5

Very helpful staff

Évaluation :

5

Remarkable experience all around, thank you

Évaluation :

5

This is my favorite store. Great oeople, great service, well maintained equipment at a convenient location.

Évaluation :

5

Great people. They make renting very easy.

Évaluation :

5

Excellent customer service, went above and beyond to redo my original order so that he could save me some money. Such a nice guy!

Évaluation :

1

The truck was HORRIBLE and broke down while enroute to my destination. Cost me several hours in time, and an extra 100 miles on my personal vehicle to go back to pick up the u haul once it was repaired.

Évaluation :

5

Excellent customer service.

Évaluation :

5

I spent 45 minutes trying to rent a trailer at the Avilla, IN location. She told me finally I needed a 7,5 trailer and she had a 7.0. When I arrived at the Ft Wayne location, he told me I actually needed a 7.0, but would rent me his 7.5. Almost an hr of my time wasted on misinformation and unqualified service at Avilla.

Évaluation :

5

Rien

Évaluation :

4

Staff was very friendly and helpful

Évaluation :

2

Person running it was a little abrasive needs to be customer friendly, and was not by all means

Évaluation :

5

I can't think of anything off hand..

Évaluation :

5

The app wouldn't work for me when returning the vehicle. I tried 6 times.

Évaluation :

1

DONT USE SELF CHECKOUT!!! I needed the van for a quick trip to move a couch for my aunt. The van we were assign had a flat already had a flat. We could not even drive it at all as no one made sure it was in running condition. We had to call roadside assistance to have them fix the vehicle in the uhaul lot. This took almost two extra hours where we had to stand out in the cold and wait. What should have be a 45t minute trip turned into an hours long ordeal. There were plenty of vans with working tires available here but no one at uhaul could or would switch us. They said we had to wait there for service to fix the one we had been assigned before we could even leave the lot. I had to pay my helper extra and I was forced to fix faulty uhaul equipment on my own time and no one I talked to at uhaul cares. I waited a bit before leaving this review because I truly expected someone from uhaul to contact me about such a horrible experience but no one did. The only thing I can say is that when I did return the van the guy at the office was very nice and apologized. Be warned, if you use self checkout, you could get stranded at the pickup with an undrivable van. not worth it.

Évaluation :

3

I don't appreciate that the equipment I booked on January 17th was double booked for February 8th. Apparently since I booked through the UHaul site my reservation didn't receive priority over the person who booked directly through the UHaul franchise. Even though the franchise location had my reservation on file. Luckily, they had another trailer I could use. UHaul needs to do a better job of linking their reservations with the franchise reservation system. Not sure if I'll use UHaul in the future.

Évaluation :

5

Nothing at all, everything was awesome, the friendliness of the employees and the hooking up of the equipment, even though it was freezing cold outside I salute you guys and gals. Signed PIERRE HICKS

Évaluation :

5

Keep Mike around he done everything that was expected of him and more .. hell my hubby left his fine in the U-Haul when we finished we drove all the way home B4 he realized it we called Mike and he hung out for me to come back down on Saturday to grab the phone . Thank you Mike keep up the great service and that wonderful smile.. you made our move simple and easy

Évaluation :

4

Very friendly!

Évaluation :

5

I had a scheduled rental at another location that didn't open like there sign/website says. So I called the customer care center and they sent me 5 miles away to another location which it the one I actually rented today. Excellent place!!! The other location I'll never go back. Almost cost me my job today.

Évaluation :

5

Everything is good with this location.

Évaluation :

3

Maybe it was a bad day but the man helping me was a total mess. He couldn't find the keys for the lady ahead of me, took him at least 15 minutes to find her truck and then key and the whole time he is running around like a chicken with his head cut off.

Évaluation :

5

Great service! Fast and efficient check in and check out.

Évaluation :

5

None at this time

Évaluation :

5

Mike was incredibly friendly and helpful. I will definitely go back to that location

Évaluation :

4

Location is convenient and the staff is friendly.

Évaluation :

3

I can't submit a complaint because the U-Haul app isn't working so I am writing a review. They are trying to charge me for pads and a dolly that I never got.

Évaluation :

3

Was a quick and easy return. Very short communication with the people. Guy seemed rushed. But turned out iok

Évaluation :

5

Mike was very helpful and friendly

Évaluation :

5

Keep up the good work

Évaluation :

4

The truck said drives like a van, I disagree unless that van was riding on rumble strips and speed bumps.

Évaluation :

3

Do better on quoting. I was quoted 98 dollars and was charged $198. That is crazy. Thankfully I had the money.

Évaluation :

5

Horrible website. Slow to load. Had to take pics 5 times cause it said pics weren't uploaded but they were. Long check in process.

Évaluation :

5

They closed earlier than posted time, I did not have uhaul app so had to download and take pictures of everything and turn keys to Dropbox, i rushed to get truck back before close to avoid that, preferred to work with humans. Not really a big deal. Will still recommend

Évaluation :

1

I requested to pick up the truck at 0830 to leave out of town. Checked in on line and said no truck was reserved. Called the customer service line and was told had to wait until they open at 9 to speak with someone. Finally got the truck at 915 and they still had to load the dolly I rented. I was late getting where I needed to go and getting back because of the delay. Also the truck shook very badly on the highway and was concerned it would not even make it there and back. I did not get my $50 credit for the truck not being ready as promised either.

Évaluation :

5

Keep doing the same great service

Évaluation :

5

Everything went great.The only problem I had was getting into the lockbox to get the key but it was dark out.But I have no complaints.

Évaluation :

4

The online return was a bit of a challenge. Very frustrating. The app needs some work

Évaluation :

2

I was charged for an appliance dolly, which I did request but it was never given to me. When I called and left a message and also sent a note via the online chat, I was never responded to.

Évaluation :

3

There was Only one guy working in there and my bf had to hook up the trailer him self and then after all was said and done the guy came out

Évaluation :

5

Le personnel était amical et serviable. I did not have to wait for service. The truck was ready at my reserved time. Overall a good experience.

Évaluation :

5

Truck visor was broken and something was splattered on inside wall of back of truck.

Évaluation :

5

Great customer service! The people helping us were kind, accommodating, personable, and very helpful!!

Évaluation :

2

Truck was not ready at early pick up. No key available at pick up time. Had to wait 3 hours for opening. Cost 3 hours and hundreds of dollars for moving fees.

Évaluation :

5

Thank you Mike! Helped/rescued us from doing mobile thingy that was gonna take much longer. Van was awesome.

Évaluation :

5

Couldn't be happier. Thank you!

Évaluation :

5

The owner is extremely friendly and attentive. Made the entire process of picking up the truck extremely easy