Customer Reviews for Fort Wayne Auto Connection
(U-Haul Neighborhood Dealer)

287 évaluations

9230 Lima Rd   Fort Wayne, IN 46818

(260) 366-0433

Heures d’ouverture

  • Du lundi au jeudi : de 10 h a.m. à 6 h p.m.
  • Fri-Sat: 9 am–6 pm
  • Sun: 12 pm–4 pm
Heures d'ouverture spéciales
  • 3/28/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(260) 366-0433

9230 Lima Rd
Fort Wayne, IN 46818

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 10 h a.m. à 6 h p.m.
  • Fri-Sat: 9 am–6 pm
  • Sun: 12 pm–4 pm
Heures d'ouverture spéciales
  • 3/28/2024: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

dean ehle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Levitt 
Évaluation :
5

No improvement needed. Had the truck out front and ready to go. Very pleasant and knowledgeable staff. Will definitely use them again and recommend this site.

Dennis Stolte 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan Coleman 
Évaluation :
5

Michael was extremely helpful and accommodating

Nancy wilder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor Schlosser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus Stanley 
Évaluation :
1

We arrived and completed our check in online right on time. Then went to get the keys and the door was locked. We then had to wait 40 minutes for the man to return to get the keys which cut into our rental time and inconvenienced us. I am very disappointed in this service.

Jordyn Bilger 
Évaluation :
5

I would say nothing . I received excellent service!

KEVIN RAY 
Évaluation :
5

Check tires

Michelle Cleckner 
Évaluation :
1

I was over charged and waiting on a call back.

Patrick Bell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya Rakoczy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Lewis 
Évaluation :
4

Maybe instead of abandoning us to hook up the vehicle maybe next time help us hook the vehicle up like your boss said you would instead of running back inside because you're cold

Victoria Wesley 
Évaluation :
5

Easy peasy

Edward Brewer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Ruble 
Évaluation :
2

Vehicles battery was dead after driving a mile

Daniel Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENT TOBIAS 
Évaluation :
5

Fast, friendly service!

david fox 
Évaluation :
5

U-Haul should have more complete and more accurate information about the load floor and tail gate dimensions of their trailers. I saw the only dimensions were 6x12 with 74 inch wide load floor. It wouldn't allow me to load my 72 inch mower deck through the tailgate opening which was about a half inch too narrow, less than 72 inches wide. This renders the load floor dimension irrelevant when you can't load any cargo if that cargo is 72 inches wide.

jeff squires 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Dazey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daykota Solomon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayden Miller 
Évaluation :
5

Very nice people!

Pamela Buhler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Andrews 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rigoberto Nino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha Bussear 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Penrod 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Bone 
Évaluation :
5

Second time renting from here. Most friendly u haul in the fort

Eric Blaine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Kraiger 
Évaluation :
5

Great location. I was able to walk, rent a trailer and head down the road in 15 min. Location is easy to access and staff wonderful.

Dustin REF 
Évaluation :
5

They were very patient and helpful with us. Ty!

Angela Scott 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill Street 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily Ortega 
Évaluation :
1

I wasn't even supposed to pick up here, it was supposed to be in Bryan Ohio. So then because of the scheduling mistake it costed me hundreds of extra dollars in gas and mileage. Then when I got there I had to wait over an hour becuase they didn't have my truck at all, and ended up giving me a different one. But it took almost 1,5 hours to get it signed in and then signed back out to me.

jeff neville 
Évaluation :
5

Thanks you're amazing

Brenda Braden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC MUMMA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hope Marie Arnold 
Évaluation :
5

The manager of this location was kind and generous.

Andrew Jagger 
Évaluation :
5

Very nice people who work in that location!

Gregg Meyers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest Greene 
Évaluation :
5

Everything is good.

Roger Moffett 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dontae Harris 
Évaluation :
1

Man acted like he was on drugs and was behaving erratically and said he didn't clean it out yet and he hopes it isn't bad. I also feel like I got charged far more than I should have.

Kevin Fusko 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vance Renninger 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy Mason 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Carcione 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra Shuler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATT DAGER 
Évaluation :
1

I was guaranteed the 15 ft truck at this location however upon arrival I was informed that it had not been returned and they gave me the 20ft truck instead. I brought up the $50 guarantee and was told they couldn't honor it. Then the truck they gave me had several problems. The driver door would not shut properly, the engine would not shift gears properly, and the highest speed I could get up to was 45mph. I picked up this truck at 3:03pm on Saturday and returned it at 2:40pm on Sunday but when we showed up to return it there were no employees around and when one did finally turn up, at 2:54pm he said he would email me the receipt. I confirmed with him at that time that I would only be charged for the one day usage instead of two days, however upon receiving the final receipt this was not the case as he waited to check in the rental and charged me for a second day. Zero star rating. Would never rent a truck from this location ever again. Also when I tried to pay them in cash they refused and said it was better for them to only take card. I had reserved online and provided my card for the reservation and was informed I could pay cash when I got there. Again not the case, they refused to accept cash as a payment. Horrible business

Andrea Hunt 
Évaluation :
5

I have rented twice from Fort Wayne Auto Connection. Awesome people, awesome service, great equipment. Will be my "go to" when I need a truck or trailer.

Tim Lankenau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN WHITSEL 
Évaluation :
4

Trucks should be in better condition, and the app didn't tell me they were still open for me to get the keys, and their sign did not say open so I had to call and ask where the keys were only to be told "oh they're open just walk inside." The gentleman managing the location was extremely helpful and nice, kudos to him, but the app is awful and glitchy and their 1-800 customer support were rude and unhelpful.

David Salmonowicz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Parsons 
Évaluation :
5

Pickup and Return were surprisingly fast and easy, especially the Return where all I had to do was turn in the key to the van.

ROBERT DAVIDSON 
Évaluation :
5

Very nice people to work with

RICHARD BECKER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Platzer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rusty Ammerman 
Évaluation :
5

The after- hours return process was not intuitive. We did figure it out, but could have been easier.

Kenneth Byerly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE WENNEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie OConnell 
Évaluation :
5

They always do a nice job at the Fort Wayne auto connection! Would recommend them to anyone.

richard goodwin 
Évaluation :
5

The gentlemen at this location were professional and great to deal with. Process was quick and easy. Would rent from again for sure!

Mark Robinson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald Schmidt 
Évaluation :
1

The vehicle that was given to us for a rental was absolutely not road-worthy. The tires were completely bald, and the brakes continuously squealed. The vehicle needed an alignment, and the gauges on the dashboard did not work. A/C did not work and numerous noises could not be identified. Side skirts of the vehicle were completely destroyed only holding on by what looked like some kind of glue. Inside of cargo area had blood splatter on it like there had been a fatal accident. Absolutely the worst U-haul experience ever.

SAMUEL TITUS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald fletcher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Gaham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra Bryant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt Lauderman 
Évaluation :
4

Get cruise control on your trucks!!!! What a miserable drive without it

Daniel Lambert 
Évaluation :
5

Staff was great, and location was easy to get in and out.

Joseph Patrick III 
Évaluation :
1

truck was very damaged dolly wouldn't hook was told being late returning wasnt an issue since it took so long to get situated after we arrived but was charged extra day. Truck wasnt checked in until the next day. Never again

Pam Clouse 
Évaluation :
5

These guys are super easy to work with and awesome service overall

Jason Patridge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin Emrich 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynn Shonka 
Évaluation :
5

The gentleman who was working was very helpful and knowledgeable. He answered any questions that I had and was very professional. I am pleased with my experience.

Jamea Payne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Bailey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHET ZEIDLER 
Évaluation :
5

Gentlemen who helped me was super friendly.

david leung 
Évaluation :
5

The whole process was quick and easy!! I called, let her know what I was moving, she told me the best thing to rent was, so I did and it was perfect!! The guys hooked it up for us... we moved what we needed to, then returned the trailer which was around 8:30pm. The next day I received a statement showing the transaction!! Thank you so much, I appreciate all the help!! Best Regards, Jenny

JENNIFER LECLERC 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianna Horne 
Évaluation :
5

No improvements needed. Mike was outstanding at his job and very pleasant. Couldn't ask for better service. Truly Retha Sheridan

RETHA SHERIDAN 
Évaluation :
5

Awesome job

Nicholas Startzman 
Évaluation :
5

The entire staff was very friendly, helpful and efficient. Great overall experience!

Tim Lankenau 
Évaluation :
5

Both men were very helpful. I would HIGHLY recommend this location and would use it again.

Coleen Amorini 
Évaluation :
3

Give proper daily rate over the phone (call center) Fuel gauge was not accurate on amount of gallons consumed.

adam gray 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES CHUDZIK 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dave Miller 
Évaluation :
4

Offer supplies for sale

Susan Coleman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD KAMPHUES 
Évaluation :
5

What a great drop off experience. The gentleman that took care of the drop off was absolutely the kindest person I have met in some time.

Erick Heinrich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN BROWN 
Évaluation :
1

AC would go in and out of the truck. Rented for 5 days. Unprofessional service. Watching some syfi killer movie and had someone on speaker phone when we returned it with his phone just laying on his desk. You could hear them talking the entire time and was not very professional. Truck has some major issues with alignment. Overall- used it for work, but if someone else had a 26' truck I would have rather gone there. He even had trouble getting it checked back into the system. Was never able to get me a printed receipt when I was there.

BRITTNEY PARRETT 
Évaluation :
2

Have the equipment we booked available. We were overcharged by about $100.

Lee Prather 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Shaver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Dysert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bassam Shamoon 
Évaluation :
5

Everything was great!

David Schuster 
Non les évaluations ont été soumises pour cet établissement.

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