Tires were new, impressive. Trailer was clean. We'll rent from here again.
Frank P.
Customer Reviews for Fort White Automotive
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Awesome drop off, setup. No need to do any improvements! Merci!
Connie B.very thoughtful & personal
James T.Nothing to be done at this end, Dave went so far out of his way, stayed open an extra half hour for me and made sure I had everything I needed for my tow
Kenneth W.Nothing, experience was quite satisfactory.
Frank P.Everything was fine
James T.Very helpful,professional, and quick service.
Josie R.The owner Dave was AWESOME!! Great help in determining my truck size. Thank Dave for me!!
Scott M.It is difficult interacting with your automated system on returns ...don't know if it is the rural setting adding to it? YOUR ATTEMPTS AT Changing drop locations to add 50+ miles is heartless on your end...
Daniel W.Oswner Dave and employees are very helpful and friendly. Excellent service à la clientèle.
Caroline R.Exactly what we needed. Thanks David.
Thom H.Equipment was un excellent condition, and staff was very quick to process our rental even though we arrived an hour early! Great job, guys!
Jeffrey A.Lubricate ratchet mechanisms on the vehicle transports even though it did work properly
Edward L.All was excellent. Truck was clean, well maintained. Customer service at Fort White Automotive was great; friendly and courteous.
Caroline R.Nothing I can think of.
MICHAEL B.They were on time and got me on the road very quickly. Friendly service. I will use them again, I highly recommend.
David F.Over charged me after check in.. no one bothered to check it in while i was there.. said they would get to it later.. I even told them i brought it back a few days early and they charged me for bringing it back 4 days late... I did change my contract at time of pickup... apparently they didnt bother to compare.
James H.Everyone was very helpful and made things very easy.
Susan D.Maybe open up early or open a little later would be nice thank you for your service will us you again if needed
Susan S.Alafya trail and East colonial drive in Orlando do horrible customer service
Vicki T.Easy check out and friendly service.
Melody C.Again no one available and no internet connection called UHaul waited over an hour on hold then when person came on said without an internet connection they could not help they put me on hold and 30 minutes later no one answered - took hours to resolve the check in process- finally where I left it I was able to talk to and they took care of it and were very nice and helpful on the phone- UHaul's phone and checkin/ out services are horrible
Loyce J.Nice Folks
LAURA B.the only problem I have is with U-Haul that their site was down you charged me two days when I only rented it for one. my time to had to come back another day to sign the contract and pick up the trailer because your site was down
Bruce S.The first location was very helpful but did not have the trailer. Had to go to a second location 30 minutes further to pick up the trailer.
Richard H.Dropped both units off night prior to drop date, went by the next morning to let them know about car hauler, gentlemen was short and rude, they didn't check truck in until the following day and after I had contacted customer service
REBECCA W.Great location and very satisfied
Larry K.The customer servic was excellent. This place is open later than other stores I called.
Freddy T.Nothing - great experience. The shop was closed for the day, but they had 7x24 hour return, and the owner happened to be going to the location. Very helpful and extremely friendly, we stood outside and talked for 15 or so minutes. Definitely recommend.
John C.The car carrier straps were worn out in the ratchets we're very hard to work but that's not the stores fault equipment needs to be maintained better
Thomas R.It was all good
Larry C.Uhaul website was EXTREMELY slow. Both the supplier and I had to wait for a very long time for the U-Haul site to allow us to check the trailer out to me. The folks at a Fort White Automotive where very nice and we checked other websites. They even tried to access it over cell phones. Plan to use Fort White Automotive again.
James M.Dave & Debbie were courteous and helpful.
PADDLE F.It's not broke... no need to fix it. Let them keep doing what they're doing.
Gregg F.I was told where to drop it off at and when I went to do so I was told it was the wrong place. I would have to go another 35 miles out of my way to drop it off. I was told I was lying about where I was supposed to drop it off. I had to email customer service the copy of my paper work and it was still a problem. He said oh you are right ok hold on. I was on the phone altogether hour just to return it. All the way around this was one of the worst experience I have ever had. Blood all over my hand no one cared spending more over hour and 20 min just to return it. Customer Service acting like it's no big deal the night I returned it. It COVID and blood all over me that's a big deal.
OLIVIA K.Its a 24 self check.. I preferred a person to check me in. Also charged me a 26 cleaning fee which I didn't think I deserved due to getting truck dirty to begin with....
CARLOS Q.Very nice guy, helpful and friendly. Got us what we needed.
charles W.Make sure online check in is better explained and easier to do.
Danny H.The truck was clean, ran perfect , great gas mileage. Best rental I ever had.
ray D.Dave was extremely helpful and friendly!
CHARLES D.Everything went great.
Tim G.Last minute rental, had to move started to rain. Just walked in and Dave took great care of me. Merci.
Mary K.I just feel horrible. I totally forgot to re-fill up the gas tank! I'm so sorry. Moving is very stressful and U-haul made it easier!!;o)
CYNTHIA N.Check the tires on both truck and car trailers. We were towing a Subaru up a mountain, in a storm,when the tire blew. We got seriously lucky. We were told it was caused by a wrong size tire. Triple check everything! That's our lives your playing with!
stephanie S.