The 24/7 pickup process needs a lot of improvement. We had to wait over an hour to get the rental.
Stephen F.
Customer Reviews for Fosters
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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I tried to arrange a pickup at a convenient location but was told the closest truck was at this location...65 miles out of my way in Monticello, MS. When I arrived to pick up the truck I had reserved, there was NO truck. They only had one dolly which was NOT what I had reserved. I then was sent another location 20 more miles out of my way in Brookhaven, MS where I had to spend almost 2 hours on the phone trying to get the only truck present. The 24/7 location at Brookhaven had poor internet connectivity, and the U-Haul representative on the phone kept trying to email to phones even though there was poor internet connection. Overall the rental process was miserable and not what I had originally agreed with but I was stranded as I had relied on the truck reservation and flown to help a family member move. I highly recommend renting from someone that is not U-Haul.
Tabitha F.Keep up the good work as the foster did THANKS
Sylvester Y.Absolutely nothing 😊
ROSE C.Not be so darn strict on the photos required for the check-in process! My phone kept saying it didn't have enough memory to save the pictures, so I had to complete the process on my wife's phone. We'd be out of luck if her phone didn't have 128gb of memory!
John G.The man "assisting" with the rental was rude and unprofessional. He was absolutely ZERO help with the rental insisting we do it through the app when there was barely and signal in the store. Said he could not do it from his end. He told several customers in front of me telling me he did not have time to help me I had to do it through the app. He then told me I would not be charged until I returned the vehicle. When I tried to show him the money had already been debited from my account he argued with me telling me I was wrong and rude. After almost 2 hours I finally was able to get enough signal to do what I needed to do through the app. This was a HORRIBLE experience. I have never met a sales associate with a worse attitude. If this uhaul had not been absolutely necessary I would have walked away.
CHARLES H.When dropping off trailer when store is closed there's got to be a better way I waited 40 minutes on the phone before I could get instructions on what to do
Michael G.New Owners were very nice. Great experience!
Melinda C.Service your uhaul asap Please keep your uhaul clean inside The ride was horrible Never answers phone
Marsha J.