Évaluations des clients Fountain Parkway
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Fountain Parkway
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Ronald E. le
Very helpful, quick, confident employees.
Kevin P. le
When I arrived to pick up my pre-reserved truck there was nobody there. I had to drive almost 10 miles to another location. I also ended up paying $110 for what was supposed to be a $39.95 in town rental.
Junior K. le
Great customers service
Julie A. le
Ed was very kind and knowledgeable, and went out of his way to help me. I will definitely use this U-Haul again!
Lanita R. le
I wasn’t able to speak to anyone to reference my trip or request for $30 refund for safety and tow insurance
CHRISTOPHER A. le
Everyonenwas so kind. They went a ove and beyond to make it happen.
sherry H. le
I rented a 15' U-Haul truck with cat tow at 930am on July 31st in Arlington Texas. The representative recommended to take the truck, load and return for the car tow so it would not be in the way. We agreed. Upon returning at 330pm, it was discovered that the truck wiring was defective. We were on hold with uhaul for an hour and told a mechanic would be coming to see if he could fix it. 90 minutes later he showed and call me to advised he was there working. An hour later I drive over to check on the status. Mechanic was gone and did not call me back. I had his number saved and called him. He advised it couldn't be fixed. My husband and I had to transfer ALL our belongings to another 15' Uhaul truck and finally load our car. We weren't done until 9pm or so! I had to be out of my condo on the 31st so we had to leave at 3am to allow the new tenants to move in. Due to the timing we could not arrive in Amarillo by 10pm to meet new landlord. He went out of town so we had to drive into Lubbock to stay with family until his return Saturday. Well we were to return the truck Sat at 9am. We observe the Sabbath from Fri sundown to Sat sundown. Finally Tabius, district manager (I believe) called me. He promised the extra miles and day would be refunded. He also promised we would be refunded for moving from truck to new truck. He now will not explain the refund. I don't have the money to pay all of this outright and wait for refund. I have a new home deposit and rent with utility deposits to pay. I've been in tears and filled with anxiety from day one of dealing with this. I need someone to help me! Customer service is horrible. I've been on hold several times for over an hour with no one returning to speak with me.
Malik M. le
Great location and friendly staff. We had a minor issue but she resolved it and worked relentlessly to ensure our matter was taken care of right there and then. Thanks!
Jasmin M. le
Taylor and Ed were such a delight to rent from. They made this brief experience so wonderful! God bless you all and your families!
Kilho S. le
The worst experience ever!!! I am not complaining the service from the specific location but Uhaul itself. It keeps charging me additional costs. You will finally pay a way more than what you expected.
david M. le
They were closed. Yet gave us information on how to return our truck tow dolly. Answered all of our questions. Thank you
Angel E. le
They need to check the trucks better
Johnny C. le
Very friendly and professional
JAMIL B. le
The employee that was checking me in was very unprofessional, making a lot of jokes and asking unnecessary personal questions. When I asked about the discount I should be receiving for returning to a different location, he told me that would occur when I returned the truck and trailer.He then went out and hooked up a car hauler to the truck and told me it was good to go. When I attempted to pull my car on to the car hauler, the front of the trailer came off the hitch ball and flew up in the air. He had failed to tighten the retaining nut on the car hauler. Prior to returning the truck, I called uhaul customer service and they advised he was wrong and the discount should have been applied then. When I returned the truck they again told me he was wrong and they would fix the problem.
Andrew P. le
Helped me with the drop off location change.
Suneina P. le
The truck was pulling on one side, caused me soreness in my arms and legs shoulder. Also they did not accept paper copy of driver license of a cdl driver i had with me Also the insurance cost added, almost double the cost for renting that they failed to disclosed when i reserved. Office in tyler smelled gross and had itching in my feet like there was fles and could not breath so i had to step outside.