Signing into the app was difficult, took approximately 45 minutes waiting for someone to help us with this, then the process moved along nicely. Location with no staff present on weekendsDONALD B.
Customer Reviews for Fountain Parkway
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Grand Prairie, TX 75050
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tracy K.
good customer serviceMarco B.
Clean trucks better and have the gas tank full everytime.David H.
It had trash all over the place. No place to leave my car.Adam C.
Le client n'a pas laissé de commentaire.Heredia G.
Le client n'a pas laissé de commentaire.JOHN D.
Le client n'a pas laissé de commentaire.Lydia C.
In and out.David W.
Your turn back truck app it doesn't work They charge me one more day This is not goodSERGE O.
Keep up the great workLashunda M.
Le client n'a pas laissé de commentaire.JABARI K.
Nothing, just keep doing a good job !tom L.
Le client n'a pas laissé de commentaire.Mystina O.
Le client n'a pas laissé de commentaire.Stacy M.
When I picked up the haul I was told that the gas tank was full and it was not. I took pictures of the tank before I drove away and submitted it when I answered the pre -drive questions on my phone. I also showed the pictures to the drop off location and they could not help me because I had a one way rental.Michelle S.
The vehicle did not have the utility dolly on the truck when I picked it up. I need a refund!Keirney R.
Le client n'a pas laissé de commentaire.Thelma A.
Le client n'a pas laissé de commentaire.RUBY B.
Le client n'a pas laissé de commentaire.TERRY C.
Le client n'a pas laissé de commentaire.DIEGO G.
Le client n'a pas laissé de commentaire.LAQUINN W.
When I dropped the vehicle off on Saturday afternoon, no one was at the site. The online drop-off system wasn't working. When I called U-haul for assistance, the wait was 40-50 minutes. Not happy.ALAN B.
Le client n'a pas laissé de commentaire.ANNA Q.
This location needs lighting for sure. I loved that it was very close by and I am glad that I had my sister with me to help inspect the truck. It is not well lit for anyone to be dropping off when the sun goes down.Carmen E.
Le client n'a pas laissé de commentaire.JAMES J.
Le client n'a pas laissé de commentaire.JAMILA J.
This location was excellent. Very helpful.PATRICK B.
Le client n'a pas laissé de commentaire.JOSEPH U.
Building signage could be more prominent. Staff was helpful, friendly and courteous.william G.
My scheduled pickup was at 11â€¦it took almost an hour to get the truck due to adding multiple alternates and the lock on the truck which was broken! I was very disappointed! And having to speak to someone was a wait of 30-40 minutes! I would never recommend mobile pickup which you claim was easy! But you took my money immediately even before we could get the lock off the truck and the customer service who I was speaking to regarding the broke lock hung up on me! Unacceptable behavior! I will not use U-haul again!Deborah D.
We were told that we would only have to pay forb2 extra days too us being in the emergency room all night and say and not being able to clean out the truck and put our stuff in storage. And we hot charged for 3 extra days.Jamie D.
Le client n'a pas laissé de commentaire.Gynder L.
Le client n'a pas laissé de commentaire.GERALD T B.
Brakes not good and mileage went fast and I drove less than I did when I rented a uhaul 3 days agoLARRY H.
Le client n'a pas laissé de commentaire.Roy A.
Customer service was awesome, equipment were clean, but location needs a lot of cleaning up, trees need cutting and entrance area to the building need some paint to brighten it up.RALPH S.
Le client n'a pas laissé de commentaire.BREANN M.
Le client n'a pas laissé de commentaire.WILLIAM E.
Service was great! But when u pull up it looks like a abandoned building because of the landscape! ! I happen to see a couple uhaul trailers out back otherwise I wouldn't have stopped!RONALD M.
The app was kind of slow but the overall experience was good the lady was friendly and the truck was there when I needed it it was easy to get the key from the vehicle it is overall it was a good experience I do it againDonald H.
Le client n'a pas laissé de commentaire.Devin B.
Le client n'a pas laissé de commentaire.TIFFANI K.
Le client n'a pas laissé de commentaire.Kaylyn S.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.DEEPAK D.
I returned the truck clean and full of gas. Put the key in the drop box. A day later I received a phone call saying I didn't drop it off.. the police were called on me and then was contacted by a detective asking me if I still had the truck said it was reported stolen!. I've rented other trucks form other companies and have never had 1 complaint! I feel harassed and disrespected. I will probably never use uhaul again nor this location.. they get -5 stars from meTRE M.
Le client n'a pas laissé de commentaire.WILLNA H.
Le client n'a pas laissé de commentaire.Jeffrey M.
Le client n'a pas laissé de commentaire.MAURICE F.
Le client n'a pas laissé de commentaire.TARA T.
Was offered discounts. Like 100 off if I took it out of my way to a specific place. Went over allotted miles because I had to take it to Waynesville.CHARLOTTE H.
Le client n'a pas laissé de commentaire.Shantell B.
Mike was extremely helpful, respectful and professional, kudos to him, thank you uhaul for having people like MikeMARIO M.
The items I had reserved or tried to purchase in advance were not available. Please make these not an option if you can for this rental place. Personal was nice and friendly.Allison L.
Le client n'a pas laissé de commentaire.Patrick G.
The service was what I needed at the time. Thank you for providing 24 hour access. But I would not do it again. I will plan better. I hope sometime soon uhaul streamlines the process. The 24 hour process was what my schedule dictated. The process was rather tedious, yet understandable. It was cheaper for my merchandise to be expedited. The drop off: I was alone after dark in a very uncomfortable and dark area. Wish I could add pictures. It needs light and a clear view, eliminate the shrubs and trees and maybe add lights and cameras for safety. I did not feel safe at the time of drop off, after dark. I had to use the lights on my car to see TRY to see. Make us feel safer... PLEASE. THANK YOUJeanette E.
Mike was very GoodJeanette N.
I wasn't present at drop off.jennifer K.
Le client n'a pas laissé de commentaire.M Chris C.
The dealer was friendly and helpful. They did everything that u-haul is known for. Checking the lights making sure that the trailer was on securely.TOM G.
The gentlemen who helped me was amazing. Even in the rain drizzle. No complaints. Excellent serviceJONATHAN J.
Just keep up the good work !Tom L.
Le client n'a pas laissé de commentaire.hugh R.
I will never use you guys again or my family and friends won'tTaliyah B.
Le client n'a pas laissé de commentaire.Timothy S.
Le client n'a pas laissé de commentaire.Kloe L.
Not leave customers the only option to check in the vehicle through the app, or a $20 extra fee.MICHAEL C.
Le client n'a pas laissé de commentaire.stacey W.
Le client n'a pas laissé de commentaire.Fred D.
Love coming here and using the uhauls this place is fantastic...always great customers serviceTERRY WAYNE JR E.
Le client n'a pas laissé de commentaire.ANTHONY S M.
Le client n'a pas laissé de commentaire.MARY D S.
Nothing. Truck was ready when I got to the location. No problems at all.frank N.
Clean up the outside. Conduct some type of grounds maintenance.LAKENDRA R.
All 3 people were very helpful however the truck itself was a little wonkyTracie Lee F.
Le client n'a pas laissé de commentaire.Dymontae H.
Very friendly and helpful staff. Will definitely visit this location if needed in the future.Roberto G.
Quick and friendlyJeremy H.
Good, efficient and friendly staff! ????Ayasha R.
Le client n'a pas laissé de commentaire.Nicodemus B.
I tried returning the trailer through the app but it wouldn't let me n I still got charged the extra 20 dollarsSebastian L.
Le client n'a pas laissé de commentaire.LaToya W.
Le client n'a pas laissé de commentaire.Nathaniel G.
Le client n'a pas laissé de commentaire.randall D.
Le client n'a pas laissé de commentaire.TREY P.
Excellent customer service! Our rented truck was clean and ready to go when we arrived. Staff was helpful and courteous! Would highly recommend this business!David B.
More lighting at night neededSukhinder J.
Le client n'a pas laissé de commentaire.Steve H.
Very helpful, quick, confident employees.Ronald E.
When I arrived to pick up my pre-reserved truck there was nobody there. I had to drive almost 10 miles to another location. I also ended up paying $110 for what was supposed to be a $39,95 in town rental.Kevin P.
Great customers serviceJunior K.
Le client n'a pas laissé de commentaire.Mystina O.
Ed was very kind and knowledgeable, and went out of his way to help me. I will definitely use this U-Haul again!Julie A.
Le client n'a pas laissé de commentaire.Timothy L.
Le client n'a pas laissé de commentaire.Lorenzo D.
I wasn't able to speak to anyone to reference my trip or request for $30 refund for safety and tow insuranceLanita R.
Everyonenwas so kind. They went a ove and beyond to make it happen.CHRISTOPHER A.
Le client n'a pas laissé de commentaire.Myron C.
Le client n'a pas laissé de commentaire.JEREMI G.