Évaluations des clients Fountain Parkway

The service was what I needed at the time. Thank you for providing 24 hour access. But I would not do it again. I will plan better. I hope sometime soon uhaul streamlines the process. The 24 hour process was what my schedule dictated. The process was rather tedious, yet understandable. It was cheaper for my merchandise to be expedited. The drop off: I was alone after dark in a very uncomfortable and dark area. Wish I could add pictures. It needs light and a clear view, eliminate the shrubs and trees and maybe add lights and cameras for safety. I did not feel safe at the time of drop off, after dark. I had to use the lights on my car to see TRY to see. Make us feel safer... PLEASE. THANK YOU

Mike was very Good

I wasn't present at drop off.

The dealer was friendly and helpful. They did everything that u-haul is known for. Checking the lights making sure that the trailer was on securely.

The gentlemen who helped me was amazing. Even in the rain drizzle. No complaints. Excellent service

Just keep up the good work !

I will never use you guys again or my family and friends won't

Not leave customers the only option to check in the vehicle through the app, or a $20 extra fee.

Love coming here and using the uhauls this place is fantastic...always great customers service

Nothing. Truck was ready when I got to the location. No problems at all.

Clean up the outside. Conduct some type of grounds maintenance.

All 3 people were very helpful however the truck itself was a little wonky

Very friendly and helpful staff. Will definitely visit this location if needed in the future.

Quick and friendly

Good, efficient and friendly staff! ????

I tried returning the trailer through the app but it wouldn't let me n I still got charged the extra 20 dollars

Excellent customer service! Our rented truck was clean and ready to go when we arrived. Staff was helpful and courteous! Would highly recommend this business!

More lighting at night needed

Very helpful, quick, confident employees.

When I arrived to pick up my pre-reserved truck there was nobody there. I had to drive almost 10 miles to another location. I also ended up paying $110 for what was supposed to be a $39.95 in town rental.

Great customers service

Ed was very kind and knowledgeable, and went out of his way to help me. I will definitely use this U-Haul again!

I wasn't able to speak to anyone to reference my trip or request for $30 refund for safety and tow insurance

Everyonenwas so kind. They went a ove and beyond to make it happen.

I rented a 15' U-Haul truck with cat tow at 930am on July 31st in Arlington Texas. The representative recommended to take the truck, load and return for the car tow so it would not be in the way. We agreed. Upon returning at 330pm, it was discovered that the truck wiring was defective. We were on hold with uhaul for an hour and told a mechanic would be coming to see if he could fix it. 90 minutes later he showed and call me to advised he was there working. An hour later I drive over to check on the status. Mechanic was gone and did not call me back. I had his number saved and called him. He advised it couldn't be fixed. My husband and I had to transfer ALL our belongings to another 15' Uhaul truck and finally load our car. We weren't done until 9pm or so! I had to be out of my condo on the 31st so we had to leave at 3am to allow the new tenants to move in. Due to the timing we could not arrive in Amarillo by 10pm to meet new landlord. He went out of town so we had to drive into Lubbock to stay with family until his return Saturday. Well we were to return the truck Sat at 9am. We observe the Sabbath from Fri sundown to Sat sundown. Finally Tabius, district manager (I believe) called me. He promised the extra miles and day would be refunded. He also promised we would be refunded for moving from truck to new truck. He now will not explain the refund. I don't have the money to pay all of this outright and wait for refund. I have a new home deposit and rent with utility deposits to pay. I've been in tears and filled with anxiety from day one of dealing with this. I need someone to help me! Customer service is horrible. I've been on hold several times for over an hour with no one returning to speak with me.

Great location and friendly staff. We had a minor issue but she resolved it and worked relentlessly to ensure our matter was taken care of right there and then. Thanks!

Taylor and Ed were such a delight to rent from. They made this brief experience so wonderful! God bless you all and your families!

The worst experience ever!!! I am not complaining the service from the specific location but Uhaul itself. It keeps charging me additional costs. You will finally pay a way more than what you expected.

They were closed. Yet gave us information on how to return our truck tow dolly. Answered all of our questions. Thank you

They need to check the trucks better

Very friendly and professional

The employee that was checking me in was very unprofessional, making a lot of jokes and asking unnecessary personal questions. When I asked about the discount I should be receiving for returning to a different location, he told me that would occur when I returned the truck and trailer.He then went out and hooked up a car hauler to the truck and told me it was good to go. When I attempted to pull my car on to the car hauler, the front of the trailer came off the hitch ball and flew up in the air. He had failed to tighten the retaining nut on the car hauler. Prior to returning the truck, I called uhaul customer service and they advised he was wrong and the discount should have been applied then. When I returned the truck they again told me he was wrong and they would fix the problem.

Helped me with the drop off location change.

The truck was pulling on one side, caused me soreness in my arms and legs shoulder. Also they did not accept paper copy of driver license of a cdl driver i had with me Also the insurance cost added, almost double the cost for renting that they failed to disclosed when i reserved. Office in tyler smelled gross and had itching in my feet like there was fles and could not breath so i had to step outside.

easy to reserve vehicle, great staff. I have rented from this location before, close to my work & home. I will always use this location when i need a truck.

In a random location, there is no signage. We walked into the wrong building at first.

First time renting. No complaints. Smooth experience.

Excellent service.

Upon returning my trailer at this location, the male I spoke with stated he thought I paid too much for a one day rental. Several people I have talked to stated they have not paid that much ($222.32) for a one day/one way rental trailer from U-Haul. I've attempted to contact customer service several times in regards to this matter to no avail. I would hope that someone from U-Haul would contact me to get this matter resolved.

Just keep the good work

No one would pick up the phone and I was left on hold for over 15 minutes...

Had overnight drop box for keys so I used this location.

The area was very sketchy from the appearance outside. I would not recommend sending a female alone to this location.

Location was not my first choice, and then they did not have my trailer on hand. After 45 minutes was sent to location even further from my home. General manager was not professional.

Apparently the 2nd location does't operate on Sunday's & the system re-assigned me to pickup the rental at this alternate location w/out notification. Luckily there was a person onsite on his day off that assisted me & expedited the rental. Kudos to that person. However, since the location doesn't operate on sunday, i either had to gamble of returning the trailer outside where it could be vandalized or stolen. My only option was to take the trailer home & return it the next day morning. I was then reminded that i had to return it at 8:30 or else i had to be charged for 2 days. I had to take off work for a few hours just for this. this has been a frustrating, inconvenient experience & inefficient of uhaul resources

Staff were friendly, informative, communicative, and helpful. Really pleased with my experience.

Trailer was marked do not rent because of graffiti. Took 30 minutes to clear trailer for rental. Location is closed on Sunday. I was told to take to their other location about 3 miles away (Forever young record store). Other location wanted to charge me double because I did not drop trailer where I picked it up.. U-Haul customer service was very rude to me and would not waive extra charge. And told me if I dropped trailer were I picked it up and it was stolen I would be charged. I wasted over an hour trying to give you back your equipment. I will think twice before I consider U-Haul again.

What can I say?! I should have made my reservation at Forever Young! Tavia was SUPERLATIVE! ?? ?? GREAT Experience!! The Twinkies made it EXTRA special! Lol ?? ??

The woman that I dealt with here was outstanding. She went above and beyond to help me get my rental. The other employee was helpful also. This is the kind of people every employer should hire.

Very professional and courteous. Easy experience with flawless execution. Impressive.

Your new system of renting trucks without staff present is NOT yet ready for public consumption and it cost me an additional 2 hours of mover invoicing. You should let customers know ahead of time that you're going to need to authenticate via phone call verifications to others... especially when you plan on making those calls at 7am on a Saturday morning. What a joke. I will never use Uhaul again. P.S. You desperately need to look into hiring a UX consulting firm to help you get your entire system, online presence, customer experience together. It's awful. Terrible. Join the 21st century and invest in the processes that matter.

Excellent customer service, some of the best I have experienced at U-Haul. I was very pleased with my experience here.

Very close to our apartment quick & easy to rent great price great service,would recommend to anyone.