Building signage could be more prominent. Staff was helpful, friendly and courteous.
william G.
Customer Reviews for Fountain Parkway
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My scheduled pickup was at 11…it took almost an hour to get the truck due to adding multiple alternates and the lock on the truck which was broken! I was very disappointed! And having to speak to someone was a wait of 30-40 minutes! I would never recommend mobile pickup which you claim was easy! But you took my money immediately even before we could get the lock off the truck and the customer service who I was speaking to regarding the broke lock hung up on me! Unacceptable behavior! I will not use U-haul again!
Deborah D.We were told that we would only have to pay forb2 extra days too us being in the emergency room all night and say and not being able to clean out the truck and put our stuff in storage. And we hot charged for 3 extra days.
Jamie D.Brakes not good and mileage went fast and I drove less than I did when I rented a uhaul 3 days ago
LARRY H.Customer service was awesome, equipment were clean, but location needs a lot of cleaning up, trees need cutting and entrance area to the building need some paint to brighten it up.
RALPH S.Service was great! But when u pull up it looks like a abandoned building because of the landscape! ! I happen to see a couple uhaul trailers out back otherwise I wouldn't have stopped!
RONALD M.The app was kind of slow but the overall experience was good the lady was friendly and the truck was there when I needed it it was easy to get the key from the vehicle it is overall it was a good experience I do it again
Donald H.I returned the truck clean and full of gas. Put the key in the drop box. A day later I received a phone call saying I didn't drop it off.. the police were called on me and then was contacted by a detective asking me if I still had the truck said it was reported stolen!. I've rented other trucks form other companies and have never had 1 complaint! I feel harassed and disrespected. I will probably never use uhaul again nor this location.. they get -5 stars from me
TRE M.Was offered discounts. Like 100 off if I took it out of my way to a specific place. Went over allotted miles because I had to take it to Waynesville.
CHARLOTTE H.Mike was extremely helpful, respectful and professional, kudos to him, thank you uhaul for having people like Mike
MARIO M.The items I had reserved or tried to purchase in advance were not available. Please make these not an option if you can for this rental place. Personal was nice and friendly.
Allison L.The service was what I needed at the time. Thank you for providing 24 hour access. But I would not do it again. I will plan better. I hope sometime soon uhaul streamlines the process. The 24 hour process was what my schedule dictated. The process was rather tedious, yet understandable. It was cheaper for my merchandise to be expedited. The drop off: I was alone after dark in a very uncomfortable and dark area. Wish I could add pictures. It needs light and a clear view, eliminate the shrubs and trees and maybe add lights and cameras for safety. I did not feel safe at the time of drop off, after dark. I had to use the lights on my car to see TRY to see. Make us feel safer... PLEASE. THANK YOU
Jeanette E.Mike was very Good
Jeanette N.I wasn't present at drop off.
jennifer K.The dealer was friendly and helpful. They did everything that u-haul is known for. Checking the lights making sure that the trailer was on securely.
TOM G.The gentlemen who helped me was amazing. Even in the rain drizzle. No complaints. Excellent service
JONATHAN J.Just keep up the good work !
Tom L.I will never use you guys again or my family and friends won't
Taliyah B.Not leave customers the only option to check in the vehicle through the app, or a 20 $extra fee.
MICHAEL C.Love coming here and using the uhauls this place is fantastic...always great customers service
TERRY WAYNE JR E.Nothing. Truck was ready when I got to the location. No problems at all.
frank N.Clean up the outside. Conduct some type of grounds maintenance.
LAKENDRA R.All 3 people were very helpful however the truck itself was a little wonky
Tracie Lee F.Very friendly and helpful staff. Will definitely visit this location if needed in the future.
Roberto G.Quick and friendly
Jeremy H.Good, efficient and friendly staff! ????
Ayasha R.I tried returning the trailer through the app but it wouldn't let me n I still got charged the extra 20 dollars
Sebastian L.Excellent customer service! Our rented truck was clean and ready to go when we arrived. Staff was helpful and courteous! Would highly recommend this business!
David B.More lighting at night needed
Sukhinder J.Very helpful, quick, confident employees.
Ronald E.When I arrived to pick up my pre-reserved truck there was nobody there. I had to drive almost 10 miles to another location. I also ended up paying 110 $for what was supposed to be a 39,95 $ in town rental.
Kevin P.Great customers service
Junior K.Ed was very kind and knowledgeable, and went out of his way to help me. I will definitely use this U-Haul again!
Julie A.I wasn't able to speak to anyone to reference my trip or request for 30 $refund for safety and tow insurance
Lanita R.Everyonenwas so kind. They went a ove and beyond to make it happen.
CHRISTOPHER A.I rented a 15' U-Haul truck with cat tow at 930am on July 31st in Arlington Texas. The representative recommended to take the truck, load and return for the car tow so it would not be in the way. We agreed. Upon returning at 330pm, it was discovered that the truck wiring was defective. We were on hold with uhaul for an hour and told a mechanic would be coming to see if he could fix it. 90 minutes later he showed and call me to advised he was there working. An hour later I drive over to check on the status. Mechanic was gone and did not call me back. I had his number saved and called him. He advised it couldn't be fixed. My husband and I had to transfer ALL our belongings to another 15' Uhaul truck and finally load our car. We weren't done until 9pm or so! I had to be out of my condo on the 31st so we had to leave at 3am to allow the new tenants to move in. Due to the timing we could not arrive in Amarillo by 10pm to meet new landlord. He went out of town so we had to drive into Lubbock to stay with family until his return Saturday. Well we were to return the truck Sat at 9am. We observe the Sabbath from Fri sundown to Sat sundown. Finally Tabius, district manager (I believe) called me. He promised the extra miles and day would be refunded. He also promised we would be refunded for moving from truck to new truck. He now will not explain the refund. I don't have the money to pay all of this outright and wait for refund. I have a new home deposit and rent with utility deposits to pay. I've been in tears and filled with anxiety from day one of dealing with this. I need someone to help me! Customer service is horrible. I've been on hold several times for over an hour with no one returning to speak with me.
sherry H.Great location and friendly staff. We had a minor issue but she resolved it and worked relentlessly to ensure our matter was taken care of right there and then. Merci!
Malik M.Taylor and Ed were such a delight to rent from. They made this brief experience so wonderful! God bless you all and your families!
Jasmin M.The worst experience ever!!! I am not complaining the service from the specific location but Uhaul itself. It keeps charging me additional costs. You will finally pay a way more than what you expected.
Kilho S.They were closed. Yet gave us information on how to return our truck tow dolly. Answered all of our questions. Merci
david M.They need to check the trucks better
Angel E.Very friendly and professional
Johnny C.The employee that was checking me in was very unprofessional, making a lot of jokes and asking unnecessary personal questions. When I asked about the discount I should be receiving for returning to a different location, he told me that would occur when I returned the truck and trailer.He then went out and hooked up a car hauler to the truck and told me it was good to go. When I attempted to pull my car on to the car hauler, the front of the trailer came off the hitch ball and flew up in the air. He had failed to tighten the retaining nut on the car hauler. Prior to returning the truck, I called uhaul customer service and they advised he was wrong and the discount should have been applied then. When I returned the truck they again told me he was wrong and they would fix the problem.
JAMIL B.Helped me with the drop off location change.
Andrew P.The truck was pulling on one side, caused me soreness in my arms and legs shoulder. Also they did not accept paper copy of driver license of a cdl driver i had with me Also the insurance cost added, almost double the cost for renting that they failed to disclosed when i reserved. Office in tyler smelled gross and had itching in my feet like there was fles and could not breath so i had to step outside.
Suneina P.easy to reserve vehicle, great staff. I have rented from this location before, close to my work & home. I will always use this location when i need a truck.
Regina G.In a random location, there is no signage. We walked into the wrong building at first.
pooja P.First time renting. No complaints. Smooth experience.
Michael S.Excellent service.
Bill K.Upon returning my trailer at this location, the male I spoke with stated he thought I paid too much for a one day rental. Several people I have talked to stated they have not paid that much -222,32 $ for a one day/one way rental trailer from U-Haul. I've attempted to contact customer service several times in regards to this matter to no avail. I would hope that someone from U-Haul would contact me to get this matter resolved.
Mark F.