Évaluations des clients FREE Used Cars Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de FREE Used Cars Inc

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

SHADIMARK H.
Évaluation :

Ted was great very helpful will definitely recommend this location

lazar P.
Évaluation :

Great job by Staff (Ted), went above and beyond. The trailer was clean and ready to use. I will be back at this location for my next requirements. Thanks for the great service. Best in Woodstock, ON !!!! L.P.

Robert F.
Évaluation :

I have rented from a number of U-Haul locations. The U-Haul agent at FREE Used Cars is by far the friendliest and easiest to deal with that I have encountered. His location is not the closest to me, but I have rented from him twice now and this will be my location of choice in the future.

ROBERTANTON A.
Évaluation :

Le client n'a pas laissé de commentaire.

William B.
Évaluation :

Le client n'a pas laissé de commentaire.

Dalton M.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert F.
Évaluation :

Having rented U-Haul trailers from several different locations, this agent was the friendliest and most efficient that I have encountered. Most appreciated!

mike W.
Évaluation :

drove 40 minutes away from closest UHaul location as local (even though did promise when originally ordered) could not supply. Arrived at alternative site only to have no one there to accept my reservation and get me on my way within a proper timeline of set meeting time. They arrived over an hour late and 1.5 hours after I had arrived to get process completed. Poor apology and filthy location alongside no Covid rules being followed by owner!

Dan H.
Évaluation :

Le client n'a pas laissé de commentaire.

Nancy K.
Évaluation :

Very helpful

GREG C.
Évaluation :

great service, nice guy, had absolutely no problems, in and out quickly

Dylan C.
Évaluation :

Le client n'a pas laissé de commentaire.

Moriah E.
Évaluation :

The gentleman who has helped me two different times is extremely pleasant and kind. He is thorough and thoughtful and sets up for you. He is helpful with his knowledge and makes sure you are all ready when before you leave . I have rented twice now and would go there again in the future.

Tim B.
Évaluation :

Nothing, Ted is the best!

James F.
Évaluation :

Le client n'a pas laissé de commentaire.

Rodney L.
Évaluation :

Employee was friendly, but made a mistake when telling us our included mileage which ended up making us pay more than necessary. Building is also dirty and has mold.

JUSTIN C.
Évaluation :

Prompt and friendly service.

John B.
Évaluation :

Close to us and dropped off after hours. Instructions online were easy and key drop box was also very clearly placed. Thank you

Moriah E.
Évaluation :

The gentleman was extremely nice and very helpful. Thank you

James Y.
Évaluation :

Arrived at 9am and the office wasn't open. Called phone number and someone showed up 20mins later

paul B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jerome P.
Évaluation :

Called numerous times to arrange drop off during working hours no answer. Went to drop off unit, agent very rude.

Dylan M.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark B.
Évaluation :

The agent called the day before to confirm my truck was ready for me, and on pickup day, after I called ahead to advise I was running behind schedule because of winter road conditions, also worked me to accommodate the delay. He had the truck pulled out, cleared of snow, and ready to go! Fantastic service, nice wide road in and out, and a gas station super close for those needing to refuel trucks prior to drop off.

Shahn W.
Évaluation :

Did not provide the flat dolly we ordered. Told us to ask for money back at the drop off. Drop off location said they weren't able to give money back and had to charge me for the flat dolly

james P.
Évaluation :

I was entitled to refund of approximately $50 When I got there he said the extra gas money I had left him wasn't enough even though I only used 1/8 tank. Only went 62 miles, not the 110 I paid for in advance. His debit and credit card machine didn't work so I had to get cash from a ATM machine and paid extra fee for that. He said something about turning back the odometer which why it showed a refund. I took pictures of gas gauge and odometer before I handed in the keys. I have proof I barely used it. This experience has soured me of your company. My next step is to make a report to the Better Business Bureau. I won't used U Haul anywhere again.

Jamie R.
Évaluation :

When someone pre-books a trailer a week in advance, only to receive an e-mail the evening before pick up that you need to pick up 40 minutes drive away in another city. And then have John the SW Ontario manager argue with you because it's the first of the month and I should booked a month in advance.

William L.
Évaluation :

It was close because it was sunday

Jay B.
Évaluation :

Ted was great to deal with, and very accommodating. I'll be a return customer for sure!

PAUL M.
Évaluation :

Le client n'a pas laissé de commentaire.

robert H.
Évaluation :

Le client n'a pas laissé de commentaire.

Terry R.
Évaluation :

Le client n'a pas laissé de commentaire.

Tim H.
Évaluation :

The nicest man you can meet. As honest as the day is long. This is important !!!!!

rob W.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen C.
Évaluation :

Ok for dropping off.

CLAUDE K.
Évaluation :

This return depot was a run down used car lot not very inviting. There was a key box outside to drop off keys. Nobody around to talking to on the weekend.

Gerry E.
Évaluation :

Be on time!

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

Deborah E.
Évaluation :

Littlw room to drop trailer. No area was specified either and no one was there.

Eugene M.
Évaluation :

Le client n'a pas laissé de commentaire.

Linda M.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott K.
Évaluation :

It was after hours. no interaction

Stephen S.
Évaluation :

Horrendous service. Did not leave key out for early pick up. Took no responsibility. Unreachable. I waited 2 hours for him to show up while 15 people waited at my house.

Harold B.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin S.
Évaluation :

The wiring for the lights didn't work. Had to wait to have it repaired. There should be a jack on the trailer tongue. The tongue weight is very heavy and very difficult to hook up by yourself! Other the the wiring, the trailer was clean and in relatively decent condition.

Joe R.
Évaluation :

Le client n'a pas laissé de commentaire.

Andreas H.
Évaluation :

Excellent service with a commitment to customer satisfaction.

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

connor M.
Évaluation :

Servicer lied about blanket purchased and overcharged . Also did not make a note on file to prevent being charged again.

Rob D.
Évaluation :

Thanks to U-Haul call centre and the pick up location. Great to deal with.

mike W.
Évaluation :

Have the trailer ready to go and not behind a bunch of vehicles. We called well in advance of pick up to ensure it was ready and it was not

gordon B.
Évaluation :

Owner was late opening the Store. Had issues with the Billing Process. Very Low Inventory...no real selection of vehicles for rent.

Devon G.
Évaluation :

Needs exterior lighting for after hours drop off.

jake W.
Évaluation :

Le client n'a pas laissé de commentaire.

blayne W.
Évaluation :

Guy was just leaving - what would have happened if he wasn't there when I arrived? - if a place is supposed to be open, then I would have been waiting for nothing - other than that, I was able to get what I needed

Ron S.
Évaluation :

it would be better if we didn't have to go so far ( 1 hr drive) to pick trailer up. Personnel very helpful and delightful.

Jenna T.
Évaluation :

I was told my Uhaul would be in Kitchener for my move but when I called two days before moving I was told I had to go to Woodstock after 10am to pick it up. This was extremely stressful since it was out of the way and would mean we wouldn't start being about to pack the Uhaul until around 11am. The owner of this location called me the day before my move to confirm we we're picking up from him in Woodstock....saying we had great customer service would be an understatement. He was so understanding of our dilemma, and did everything in his power to help us out and make our lives easier. There are good people out there in the world who just want to help and he sure did! Can't thank you enough! The best customer service we've had in a LONG time

JESSICA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ian K.
Évaluation :

There was no one there on time for my pickup. Suggested I could hook it up myself when phoned to see where they were. This made me late. When we put the car on the trailer we discovered that the fender was wired shut so you couldn't open the driver's door to get out. Had to back the car off the trailter to get out. Didn't have tools to unto the wire. Had to wrestle the wire off. Put the car back on. Then finagle something to hold the fender. There were three completely different types of tires on the trailer. When I tried to return the trailer to U-haul on Prince of Wales in Ottawa he would not accept it. 'After he had told me to put it between other trailers. Said they were full. Other U-haul customers in line weren't impressed and two of them said so. I had to waste my time and gas the next day to return the trailer in Kemptville. I would like to have a refund of some kind.

Agnes F.
Évaluation :

your rep was very helpful in getting me what i needed to have have a speedy move. i would go to him again if the need comes again

Robert W.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter A.
Évaluation :

Two issues: 1. The Agent did not take the equipment back, instead referred me to a agent 2km down the road. 2. I needed assistance from the local police for him to remember who had the GPS that I had forgot in one of the trucks

Peter A.
Évaluation :

Two issues, I have never encountered before: 1. The agent refused to take in rental equipment because not all the equipment were scheduled to be returned at this particular agent. 2. The agent colluded with the regional Manager to keep my GPS that was left in one of the returned trucks and could only remember where the GPS was with the assistance of the Ontario Provincial Police Constable.

Peter A.
Évaluation :

This was a shady place. The guy did not take the equipment back instead sent me down the road to another U-Haul dealer.

Scott M.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard L.
Évaluation :

Nothing it was a great place to pick up the truck and nice a close to the high way.

Andy E.
Évaluation :

There was no one there. .I wasn't sure what to do or where to leave trailer.

steve D.
Évaluation :

When I called U-Haul I needed a 10' truck for New Hamburg to Richmond Hill. What I got was a 17' truck in Woodstock (30 minutes away from New Hamburg). I understand that no truck was available in the Baden location, and I was given extra mileage for my troubles. The only real issue was that it took me about an hour to get the truck. I did everything online to save me time, but that did not help. I also understand that U-Haul online went down as I was processing my truck. The guy (although very nice), seemed to not understand the online process (when things aren't working properly). The customer before me had to use a credit card, when he wanted to use Debit, because the Debit Reader wasn't working. My overall experience was fine (when actually using the truck). My front and back end experience was not so great. I know these dealers are doing U-Haul in addition to their regular business, but this affects the U-Haul experience. When dropping off the truck, I had nowhere to park the truck and it looked like the business was closed. Luckily, they were open, to give them the keys. Both places were not very impressive (cleanliness wise).

Dean H.
Évaluation :

I had booked my truck for the 29th, but the date was changed to the 28th without telling me and I had to go very out of my way to get the keys. I was very disappointed in this and very stressed out. The owner of the lot was very helpful, but this shouldn't have happened at all.

pat P.
Évaluation :

Le client n'a pas laissé de commentaire.

Tom A.
Évaluation :

Le client n'a pas laissé de commentaire.

Jamie P.
Évaluation :

Great service! Wasn't the location that we requested (uhaul switched loxations) but very happy with the service. Glad we ended up here!

John Y.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT B.
Évaluation :

The best equipment and service I have had.

PETER M.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT B.
Évaluation :

Consistently great service.

ROBERT B.
Évaluation :

Very helpful service

Joshua F.
Évaluation :

Le client n'a pas laissé de commentaire.

robert S.
Évaluation :

Nothing. Everything went smooth and easy. You made it an enjoyable experience. Thank you so much!

KYLE B.
Évaluation :

Help when asked to hook the trailer up, left brake light and left signal did not work. cause me to get a $95 ticket ! Brutal service from this guy and should not be able to rent out under the uhaul name !!!

Christopher K.
Évaluation :

Trailer came with a flat tire. We had to fill and refill the tire on 3 occasions during the move. Outside of that the trailer was clean and fully functional. Service with the pickup location was good.

ROBERT B.
Évaluation :

Very helpful

barbara H.
Évaluation :

Le client n'a pas laissé de commentaire.

Felipe T.
Évaluation :

The place is surrounded by old cars and it is not inviting. I would rather go to another location to rent it. The person was helpful and quick to receive the truck.

KYLE B.
Évaluation :

Le client n'a pas laissé de commentaire.

CARMELO C.
Évaluation :

Le client n'a pas laissé de commentaire.

Holly B.
Évaluation :

changed trucks on me 3 times as well as locations had to get a cab do to pick up location was almost out of town . i feel there should be some credit do to the fact bigger truck cost me more in fuel as well as cab ride to pick it up instead of original location was within walking distance of my apartment

ROBERT B.
Évaluation :

Good experience very helpful

CHADBURN N.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris G.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathleen M.
Évaluation :

Le client n'a pas laissé de commentaire.

DAN H.
Évaluation :

Inspection of trailer hardware should be improved. The ratchet gears for the tire tie-downs were worn out and difficult to use. The operator was unaware of this problem.

Joan B.
Évaluation :

Unfortunately we dropped the vehicle off at night - there was no lighting - not the best spot

Alain C.
Évaluation :

Le client n'a pas laissé de commentaire.

Laura H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelly B.
Évaluation :

Le client n'a pas laissé de commentaire.

wayne M.
Évaluation :

very poorly lit at night and nothing to put the tow bar on.

Sharla J.
Évaluation :

I requested my pick up to be in Stratford. I ordered a 15 footer and got a 26 footer , which barely fit down the street to my place to load. I had to drive to Stratford to pick up my driver to bring them to Woodstock to get the truck. A huge inconvenience, as everything it time sensitive when moving.

Yvette C.
Évaluation :

someone should be on sight to accept dropoff

Dianna W.
Évaluation :

My husband said no women should attend site without escort. Dumpy location and man could not lift the hitch to put on without my assistance. Dianna

Non reviews have been submitted for this location.

Retour
Haut de la page