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PHILLIP F
Customer Reviews for Freeman Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent rental facility! Would definitely rent from here again!
JODY WDebbie was great to work with in renting the U-Haul truck.
PAUL BEverything was exceptional! Best experience ever!
MELINDA LGreat service, dependable and super friendly. I've used them before and I'll use them again. No problems, great van and an easy move . Thanks !
JAMES MLoved the ladies personality. Great place.
MICHAEL SDebra and Doug were both easy to work with during this process.
Tony RShe was a pleasure to work with, so sorry I can't remember her name.
Kelly PNothing to improve. The people were great to deal with-really good folks.
Tony SEveryone in this location was very friendly and helpful specially Debbie. She went out of her way to help.
Parviz FExcellent service
STEPHEN FI ordered 2 dozen blankets only got 6 blankets. Ordered 1hand cart and got 1 utility cart.
ROBERT EGreat folks and easy process!
KIMBERLY RDebbie was super helpful and really great to work with. What a fantastic experience.
RICHARD JDebbie and Mr. Freeman did an excellent job and I would highly recommend them to everyone!!!
BOBBY FVery helpful with everything gave good advice
STEPHEN DBest client service ever..
MARGARET SThe lady (ashamed I didn't get her name) that runs this location is INCREDIBLE! She really made the whole experience so easy and very memorable. We won't get a U-Haul from anyone else from now on! Merci
DOUGLAS DDoug was great to work with. Called him before picking up trailer and he had brought if up to the front of store for us to pickup.
SCOTT MFast and professional service very friendly people
Ernest LThe person I delt with was very rude and argumentative. I was very shocked.
William BI don't think it could get much better at this location. Debbie at the front desk was amazing. First time renting. She explained everything to me. Hooked it up and gave me all kinds of tips. If renting again I would definitely go back to the location on Duncan Br. In Cleveland Ga.
JUANITA WFreeman Storage was awesome in the whole process of renting my a truck. I will use them again!!
Sharon WEverything Ifrom start to finish was exemplatory. Personal & management were great to work with. It was a very good experience from inception to end. Doug Freeman and Roy Bolt both were fantastic and more then accommodating.
Margaret GMake the app easier to pick up. Luckily the location business was open and helped me with the pick up
JAY MCompany moved my pickup location and never notified me . Truck was dangerous to drive as well . Somehow survived. I will be asking for a full refund
Charles SVery helpful. On top of it!
JOHN JThis location’s staff is very friendly and helpful.
TERRELL MGreat experience.
TY CThe owners were very helpful and anticipated all my needs. all their instructions were greatly appreciated.
MARSHA SOverall I was satisfied. Debbie was a great help seemed to know what she was doing. Merci.
RICKY BRien
LESLIE BFriendly and efficient, well run operation. Merci.
MATTHEW BDEBBIE IS THE BEST!!!
DAVID LThere were excellent. All my questions were answers. They had everything I needed to move. I recommended for sure.
Evaleez GNa
doug pI will always use this location they are very personable and they were able to meet my U-Haul needs
mark sGreat service, kind and friendly, this will be my new location for all uhaul rentals. Will recommend... if you want great service thus is your place. Thanks for everything guys.
Billy CBest rental location I've ever been to. Friendly personable rep and all equipment and accessories were staged and ready with no issues. Anticipated charges and after hours drop off were clearly explained. Would definitely rent from this location again.
George DMr Freeman was great! We will definitely use them again
Jake LEasy return, thanks
RUTH ADropping off the unit was very time consuming. Having to do it through the website seemed unnecessary. I dropped off when the location was closed and didn't have my phone with me. I had to have a neighbor bring it to me to complete the transaction. We have a signed contract and Uhaul has my credit card, just my opinion. This is no fault of the specific location, but company policy. If I had been aware of the drop off procedure, I would have taken the proper steps to be prepared.
Joe GNothing that I can think of ! Everything went smoothly.
larry dThe nicest people. Told me everything I needed to know about the rental. A+
ARMAND MDebra was great Very helpful Walked me through everything in a way I could understand Great customer service Will use again
David GSome of the best and friendliest customer service I've had came from local and honest good people at this location. Would prefer to use them again should the need arise. Thank you! - Rob Clinton
Robert CNo need to change anything, excellent service.
Terry PWe had a very pleasant helpful experience. Friendly knowledgeable staff! I will rent from them again.
Laura MDoug snd his staff were excellent!
William VMr. Freeman was very friendly, welcoming, and helpful. He went out of his way to help me. It's nice to find service with a smile!
Margaret MDoug was informative and helpful. Made me feel confident about driving such a large truck and trailer over 600 mi. He helped me with getting my car on the trailer too. Equipment was well maintained, and I felt safe on mountain roads and highways.
Kristen BOutstanding service!! Outstanding vehicle! Highly recommend this team!
Holton KNot holding twice the amount of money on your checking account. Fixing the return. And then saying that it's not paid when you were holding all the money.
Marjorie HGreat people.
DERICK ENothing!
Tyler MLOVE them! Always rent from here!
Joanna AThere isn't anything I can think of that needs improving. They were great.
thomas dThe folks at Freeman are great. They went out of their way to get me a truck. That being said, there were no 10, 15, or 20' trucks available anywhere near me. I had to get the larger 26' for a one bedroom apartment. Uhaul proper needs to do a better job of providing trucks that people need.
Jason HWe were very satisfied. Very efficient, great customer service, and hospitality! Thank you Deb!!
Tamie RNothing at all
Jennifer FDon't have them reserve at one place, expect to pick it up at that same location just to get a text much later to pick it up at a different location. Those people were very nice but it WASN'T convenient for me.
VENITA WDoor locks didn't work so I had to crawl thru the back and use a long wooden dowel to unlock the doors thru a tiny hole in the cage. Heat did not work at all and the rental company never sent anyone to fix it after they were notified and they said they would.
Andy SAmazing customer service! Awesome place! Friendly service. Will be returning!
Jefferey PThe service at Doug Freeman Storage Facility was very professional and personal. Mr. Freedom took care of my storage needs like a pro. Debbie was very pleasant every visit. I recommend this facility for anyone who needs dry storage for their personal items.
Ruth C | Expérience généraleDoug was extremely helpful, easy to contact, and made this rental experience a breeze. Thanks so much!
Debra CNot gated but never felt security risk there
Gary B | Expérience généraleGood servive
CHRISTY S | Expérience généraleWonderful people
Lisa J | Expérience généraleBien
Paul F | Expérience généraleMerci!
LINDSEY M | Expérience générale