The nicest people. Told me everything I needed to know about the rental. A+
ARMAND M
Customer Reviews for Freeman Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Debra was great Very helpful Walked me through everything in a way I could understand Great customer service Will use again
David GSome of the best and friendliest customer service I've had came from local and honest good people at this location. Would prefer to use them again should the need arise. Thank you! - Rob Clinton
Robert CNo need to change anything, excellent service.
Terry PWe had a very pleasant helpful experience. Friendly knowledgeable staff! I will rent from them again.
Laura MDoug snd his staff were excellent!
William VMr. Freeman was very friendly, welcoming, and helpful. He went out of his way to help me. It's nice to find service with a smile!
Margaret MDoug was informative and helpful. Made me feel confident about driving such a large truck and trailer over 600 mi. He helped me with getting my car on the trailer too. Equipment was well maintained, and I felt safe on mountain roads and highways.
Kristen BOutstanding service!! Outstanding vehicle! Highly recommend this team!
Holton KNot holding twice the amount of money on your checking account. Fixing the return. And then saying that it's not paid when you were holding all the money.
Marjorie HGreat people.
DERICK ENothing!
Tyler MLOVE them! Always rent from here!
Joanna AThere isn't anything I can think of that needs improving. They were great.
thomas dThe folks at Freeman are great. They went out of their way to get me a truck. That being said, there were no 10, 15, or 20' trucks available anywhere near me. I had to get the larger 26' for a one bedroom apartment. Uhaul proper needs to do a better job of providing trucks that people need.
Jason HWe were very satisfied. Very efficient, great customer service, and hospitality! Thank you Deb!!
Tamie RNothing at all
Jennifer FDon't have them reserve at one place, expect to pick it up at that same location just to get a text much later to pick it up at a different location. Those people were very nice but it WASN'T convenient for me.
VENITA WDoor locks didn't work so I had to crawl thru the back and use a long wooden dowel to unlock the doors thru a tiny hole in the cage. Heat did not work at all and the rental company never sent anyone to fix it after they were notified and they said they would.
Andy SAmazing customer service! Awesome place! Friendly service. Will be returning!
Jefferey PThe service at Doug Freeman Storage Facility was very professional and personal. Mr. Freedom took care of my storage needs like a pro. Debbie was very pleasant every visit. I recommend this facility for anyone who needs dry storage for their personal items.
Ruth C | Expérience généraleDoug was extremely helpful, easy to contact, and made this rental experience a breeze. Thanks so much!
Debra CRatchet straps on tow dolly badly needed lubrication
David MThe folks were very polite and fun to deal with. Je la recommande fortement.
Robert BI was way overcharged. Charged several times and have yet to have my money refunded. The bank is still holding funds from another charge too. I have moving expenses so this is not good customer service at all.
Heather DVery helpful!
Abigail BDebbie at Freeman Mini Storage (my drop off location was fantastic! Very helpful and friendly, she made my first time renting a truck a breeze.
Candi TVery friendly staff!
Reba JJust keep up the good work very good
David MThis is the first time ive ever rented from Uhaul and had to go to a different location than requested due to not having equipment. This ended up costing me more money in both gas and miles. Pretty fucked up business model.
TIMOTHY DKeep doing what you are doing! Friendly, courteous, clean, easy access. I would recommend Freeman's to everyone I know.
Glenn SOutstanding
Jason HAfter our great experience at Freeman Mini Storage we will definitely be back the next time we need a rental... "FIVE STAR DEBBIE" was an absolute pleasure to work with...........
Brad WNothing to improve on. Debbie was super friendly and accomodating which made my experience great. 5 stars for Debbie!
Jeremy LVery well maintained, the owner was extremely helpful and yes, this is where I'll always get my future Uhauls!!
Ellen DExcellent place to work work, great customer service. Doug and Debbie are the best with making customers happy!
Robert SI don't remember her name, but the lady who helped my girlfriend and me was freaking incredible. Best customer service I've had in years. Years. Make sure to read that again... YEARS. She and my lady are cut from the end cloth of delightfully quirky, so that was fun. But she was incredibly professional, helpful, and an all-around joy to work with. Wonderful experience. Thanks, y'all. ☮️
Grant SThis location ROCK'S, They go above and beyond. Customer service at it's finest! Debbie is always a joy to work with and Doug....Well I want to clone him! So appreciate them being here oh yes and one more thing, their storage facility here is the finest. ❤️
Deborah SMr Freeman was very accommodating and helpful. App did not let me finish my check in, but I guess it was accepted. Other than that, I had no issues.
Shelly GDoug and his staff are great !!
Ed SThis location has very friendly and helpful staff. They made using Uhaul extremely easy.
Doug CDoug and Debbie are very nice and professional. I always rent UHaul equipment with them and I'll continue to do so. I highly recommend this location!
Mark LThe best customer service ever!!
Robert SAwesome customer service
Jennifer JPick up check in was so easy. The return check in was a well. Staff was friendly and helpful and answered all of our questions. Very professional. Highly recommend this U-Haul dealer.
Doris BGreat Customer Service. Had to change my pickup day/time twice due to issues on my end. There were no additional fees for the changes I had to make. Will use them again..
Darvin TThis is the best place to rent.
Michael PSimply the best Uhaul rental experience ever, these people take care of customers
EDWARD MYou all are the best!
Alejandro GNot gated but never felt security risk there
Gary B | Expérience généraleVery helpful and professional.
Bruce DWe love freeman’s and recommend them to all Uhaul needs in the cleveland area
Courtney SAwesome service and great personalities. The location was easily accessible and very clean. I would recommend this location to anyone!
Jeffery SThe lady who took care of me was very kind and very attentive to me and she didn't care if it was the other country! They are very professional.
jose jnothing
Anthony Pnone
Anthony PWe will definitely use this location again. Everyone was friendly and efficient. Our pickup and drop off went flawlessly. Merci encore.
Stephen KThere is nothing to do!! Was the easiest and best experience renting something! Thank you all!
James EFreeman and his staff were very helpful, courteous, and kind. I would highly recommend Freeman Mini Storage and will not hesitate to rent from them again.
GARY CThe gas tank was empty. The readout said it had 32 miles left on the gas it had. I had to immediately put gas in it. I returned it with 35 miles left on what gas I put into it. NOW, I have been charged a $28 fuel fee!! I REFUSE to pay that!
Marvin MNothing, great customer service and friendly owner
Jerry HGood servive
CHRISTY S | Expérience généraleWonderful people
Lisa J | Expérience généraleBien
Paul F | Expérience généraleMerci!
LINDSEY M | Expérience générale