Évaluations des clients Friendly Automotive West

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Friendly Automotive West

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karie P.
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Le client n'a pas laissé de commentaire.

Erin W.
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This is the second time I've had the pleasure of receiving Chelsea's stellar customer service for Uhaul rentals at Friendly Automotive in Yakima. She is knowledgeable, personable, and efficient. I consider using Uhaul for future projects because of the quality service, products, and pricing. Thank you.

Michael B.
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Le client n'a pas laissé de commentaire.

Anthony A.
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Le client n'a pas laissé de commentaire.

RON M.
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Great place to visit for automotive or U-haul needs.

ROBERT S.
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The whole experience was horrible. We reserved a truck to be picked up in Ellensburg , they called the day before and said they didn't have a truck and we would have to go to Yakima to pick up I don't feel like we should have tp pay the mileage between Ellensburg and Yakima and the additional mile as from Ellensburg back to Yakima ( approx 80 miles ) this was Ellensburg U-Haul error. Furthermore when we picked up the truck in Yakima we said we only needed it for 24 hours we asked the owner what time we Need to have it back on Sunday he said it doesn't matter because we aren't open anyway. When we got the bill we were charge for today. I feel we are due a refund for the 80 miles and a refund for 1 day . Also when we made a stop after picking it up we noticed the gas cap was not secure there we were losing gas. If I don't here from you within 24 hours I will be filing a review on yelp as well

Melanie J.
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Le client n'a pas laissé de commentaire.

Maeva M.
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Le client n'a pas laissé de commentaire.

Laura G.
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Not a reflection on Friendly Automotive (who were professional and prepared), I would never recommend U-haul to a friend due to the reservation policy (it is not a reservation, despite the name... Only a "request"). You are not guaranteed a vehicle, truck size, or location... And they will not notify you of the lack of availability until 24-48 hours prior to pickup date. Which means, if you have a set moving date, you are just out of luck.

Jason W.
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The pick up location was great. However, U-Haul overall was not helpful. I had the worse experience. I was called the day before our rental and was told the only truck available was located 2hours in the wrong direction. I then received poor customer service from the U-Haul rep. This was an extreme inconvenience. The fact that you say a truck is available and then its not but then you don't offer any other help is just unacceptable.

Chad P.
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The mileage was written down incorrectly. They were closing and didn't go over the appearance or the miles before we had to leave.

Charles M.
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Very friendly and easy to work with.

Deanna P.
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The lady that helped me, I didn't catch her name, but she was extremely nice, extremely helpful and all around amazing. I would recommend this place to anyone that needs a uhaul

Siliene T.
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Le client n'a pas laissé de commentaire.

JOHN N.
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Le client n'a pas laissé de commentaire.

LORI M.
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Le client n'a pas laissé de commentaire.

Roy R.
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Absolutely nothing!!!

KEVIN F.
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Great customer service!

PATRICK M.
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Felix was personable, efficient, and gave clear instructions!

TALIA J.
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Le client n'a pas laissé de commentaire.

RICHARD J.
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It was all great.

Kevin B.
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Le client n'a pas laissé de commentaire.

AURELIO B.
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Not much I can think of. Loved the experience.

John S.
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Le client n'a pas laissé de commentaire.

Steve A.
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Le client n'a pas laissé de commentaire.

Thomas S.
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Le client n'a pas laissé de commentaire.

Steve H.
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All the people were very helpful. The kid did a great job hooking the trailer up for me.

Christopher K.
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Le client n'a pas laissé de commentaire.

Roy M.
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Le client n'a pas laissé de commentaire.

JAMES L.
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quick explanation of your COVID requirements would be helpful. Do I need to clean the trailer in some way prior to return? Do I need to wear a mask in your office space?

Daniel J.
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Le client n'a pas laissé de commentaire.

Jennings R.
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Easy, easy drop-off.

John R.
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Owner Felix is awesome . Good communication when needed.

wes G.
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Le client n'a pas laissé de commentaire.

Travis H.
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I only used 1 dozen pads, which are neatly folded. The other dozen are unused, still sealed in the bag. I'd like a refund if possible. Thank you.

Ronald M.
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Always easy to get along with here.

HEATHER S.
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Le client n'a pas laissé de commentaire.

Eddie A.
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Exceptional service I changed my plans and they were very fair about a price change

ANDRES M.
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Le client n'a pas laissé de commentaire.

WILLIAM P.
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Le client n'a pas laissé de commentaire.

RICHARD K.
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Great experience!

Mandy N.
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Le client n'a pas laissé de commentaire.

Greg S.
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All good. Quick and easy return.

HARTWIG D.
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Le client n'a pas laissé de commentaire.

Duane L.
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Le client n'a pas laissé de commentaire.

TIM R.
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Friendly & competent attendant

ROBERT C.
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Owner was on the spot, greeted me with a smile and took care of me. My hitch was loose and he tightened it without hesitation. I will be returning

Arleen J.
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Le client n'a pas laissé de commentaire.

Derek L.
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Le client n'a pas laissé de commentaire.

GUSTAVO F.
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Servicio exelente

Philip A.
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A little better signage on where to return the equipment would have been helpful.

Jeremy P.
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Great customer service! Chelsea Johnson did a fantastic job and followed up in a extremely timely matter.

Lucho D.
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1. Whomever rented the truck prior was a smoker. I wish that people wouldn't smoke but that is hard to do. 2. Every time we need to rent a truck or van we have to go thru 1/2 an hour of paper work. Driver license, credit car etc. even when we have already done it prior when reserving the vehicle. It is a waste of time. Can you keep a file so that we don't need to go through all of this again? This are my only comments

Sharena S.
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Le client n'a pas laissé de commentaire.

Anthony P.
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The location for pickup was extremely helpful. The problem was with your online reservations for the truck. They put me at a mail n"more store, a few businesses east of the location I finally ended up at. Mail n" More said they did have your affiliation anymore. I had requested a 20-foot van, they did happen to have a 15-footer, even though they did not know of my reservation. I did use and rent.the 15-foot van. This business did a representation of your name. They did apologize on your behalf.

David C.
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Le client n'a pas laissé de commentaire.

karen T.
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Le client n'a pas laissé de commentaire.

RON G.
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Le client n'a pas laissé de commentaire.

Brenda H.
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Le client n'a pas laissé de commentaire.

chris B.
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see other submission

chris B.
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these people were good

Randy P.
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The entrance to the yard is a little difficult early in the morning when Starbucks is busy..

JEFFREY T.
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Le client n'a pas laissé de commentaire.

Randy P.
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I don't recommend pick ups or drop offs in the morning... the traffic from Starbucks can make it difficult..

Charles M.
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Brought truck back a day early but did not receive and money back. Not a good policy

Ronald C.
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I wouldn't change anything. Great, friendly service and efficient. Scott

DENNIS H.
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Quick and easy transaction; very easy to work with.

john W.
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Le client n'a pas laissé de commentaire.

john R.
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Best location I have rented from

ASHLEY H.
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Le client n'a pas laissé de commentaire.

Rhonda G.
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Le client n'a pas laissé de commentaire.

cindy B.
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Make sure your equipment doesn't leak and ruin a 4,000 dollar mattress! ??????????????

William V.
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Le client n'a pas laissé de commentaire.

GREGORY H.
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Le client n'a pas laissé de commentaire.

Kenneth K.
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Le client n'a pas laissé de commentaire.

Richard R.
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Too small, Felix is nice but everyone else are not.

MIKE B.
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Le client n'a pas laissé de commentaire.

Kim A.
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Great customer service !

Bill S.
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Le client n'a pas laissé de commentaire.

David S.
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The customer service was great! Friendly, and courteous. The parking was tight, but they were very helpful and remedied that by moving the truck for me.

Thomas S.
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Picked it , received help to hookup , returned with a hand shake. thanks

Doug P.
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Le client n'a pas laissé de commentaire.

Danny H.
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Person who assisted me was very pleasant and professional, had no issues at all, would come to this location again.

Shelby S.
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Le client n'a pas laissé de commentaire.

PAUL K.
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Le client n'a pas laissé de commentaire.

Andrew W.
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Same as pick up, very cramped to pull trailers in and out

TARRA G.
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Le client n'a pas laissé de commentaire.

Darin V.
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Le client n'a pas laissé de commentaire.

john R.
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This is the best rental location I've ever used in my tire life

PATRICIA S.
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Inspect the trailer more carefully it had a big patch in the roof that leaked very bad and ruined things we were hauling all the way to Texas.

Dustin A.
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There was not room for a 26' truck alone, not to mention a 26' truck with an auto transport. I pulled into the truck into the parking lot and had to turn around in the Starbucks next door. The representatives told me to park the truck in the grocery store lot across the busy street.

Henry F.
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Check-in tool less than 30 seconds and they were very friendly and helpful.

Kenneth N.
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excellent service all around.

Deborah L.
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Very congested parking area.

larry N.
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I made the arrangements for the rental at the South 1st Street location in Yakima Washington I got a call the night before to confirm that I needed to be there at 7 to pick up the trailer got there at 7 there was no trailer they sent me 5 miles away to get a trailer. The trailer was fine except for some of the tie downs or either missing or broken

Joseph R.
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Very Pleased...........

Henry F.
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Le client n'a pas laissé de commentaire.

DONALD W.
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Le client n'a pas laissé de commentaire.

kim A.
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Wonderful, helpful staff

DENISE F.
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This Uhaul dealer is the best!! We were so impressed with the attention to detail, kindness, and thoughtful listening to our needs. They took care of everything and it was more affordable than having the furniture store deliver!! We were in and out in minutes and definitely look forward to renting from this store again!

Non reviews have been submitted for this location.

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