Customer Reviews for Fullerton Liquor
(U-Haul Neighborhood Dealer)

94 évaluations

2419 E Orangethorpe Av   Fullerton, CA 92831

(714) 525-1031

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 7h pm
  • Dim : 10h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(714) 525-1031

2419 E Orangethorpe Av
Fullerton, CA 92831

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 7h pm
  • Dim : 10h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana J. 
Évaluation :
5

The man running this was very helpful and very friendly.

Brandon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan R. 
Évaluation :
2

Show up on time. I was moved to this location because my chosen location did not have my truck size. Originally I scheduled a 7:30am pick up time, which I received a phone call starting they don't open till 9 and if I could pick up then. I show up at 9:15 to a closed location and proceeded to wait for another 35-40 minutes until finally they show up. Never picking up from this location again.

Daniel P. 
Évaluation :
3

they were friendly enough, but the truck was dirty. It obviously was not wiped down, even briefly, inside. trash inside, spills from coffee or soda, etc. Maybe that is not their responsibility. The truck itself appeared to have a mechanical issue, maybe vacuum leak. It was very loud and rattling.

John D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kurt A. 
Évaluation :
5

Owners of the store were very friendly.

Brian T. 
Évaluation :
5

Nice customer service

carlos G. 
Évaluation :
2

Most complicated experience I ever had renting a truck for a few hours! Your App sucks, and makes process twice as hard, as it makes me do all the work, I'm a customer not your employee! Truck was dirty!

STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason K. 
Évaluation :
5

Thank you for your friendly and courteous service.

Florence A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abel B. 
Évaluation :
5

The service was great , quick and easy. The customer service was excellent. The owners are so nice and easy to talk too. Merci.

Nathan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason K. 
Évaluation :
2

We dropped the car off after hours. The neighborhood was really dark and sketchy. The drop off location is also a liquor store. There were no lights in the parking for after hours drop offs.

Kira H. 
Évaluation :
2

The customer service was below average. The woman who worked there was very kind at pick up so I figured it would be ok. But drop off was the issue. The gentleman/owner didn't seem like he wanted to be bothered with helping us. Also after dropping off the truck he didn't inspect the vehicle just took the keys and said to wait for an email. He the called claiming we took the dolly. There was no dolly in the truck. He insisted I took it even though I didn't order one and there wasn't one in there. He also charged me for cleaning service because of two boxes in the truck prior to us receiving it. We mopped, swept and wiped down the inside truck and dash. I had to call customer service to complain and get a partial refund for the bogus cleaning fee and him charging me for a utility dolly. Just go to the actual uhaul a couple blocks over.

Ginny P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Edgar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom K. 
Évaluation :
5

Excelente & nice people Good service

carlos G. 
Évaluation :
1

The parking lot was full of glass from broken windows, the uhaul representative called me earlier in the day to yell at me and tell me that I need to return the truck sooner than I paid for, when I did return the truck she came out of the store yelling again. I will never use this drip off location again.

Michaella M. 
Évaluation :
1

My experience with all other U-Haul locations were far more customer friendly. They location wanted me to unhook the trailer even after I explained to the location I was just in the hospital for a back injury. When dropping off the location staff were very annoyed I was present when I arrived. This location is the worst. The other Fullerton location was excellent on Commonwealth and Euclid in Fullerton when I utilized their services.

Ellery W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel M. 
Évaluation :
1

Overcharged for gas when i returned it with more than enough gas, staff was not helpful/very rude.

Lawrence S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eydylene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R. 
Évaluation :
5

Very nice Guys

SANGHUN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa S. 
Évaluation :
5

The employee of the place very kind and friendly. She called me a day before and gave me directions. Transaction was very quick. Location is not crowded at all.

Pushpa A. 
Évaluation :
5

Great customer service very polite.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donna C. 
Évaluation :
5

Very nice customer service, and nice people

juan H. 
Évaluation :
5

Nice customer service

carlos G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason K. 
Évaluation :
2

The vehicle was received with a missing sensor gas cap, so we spilled a lot of gas!

Alma B. 
Évaluation :
5

Again, friendly and helpful people on the return side as well.

Jeanie S. 
Évaluation :
3

Why did I got charge 2 rental periods? why the place doesn't have a parking to park my personal car? it makes me return to my house and call LIFT for a ride, it caused me a lot of delays hitting the rush hour/traffic, of course I will be returning the unit later, but charge double for couple hours? it is ridiculous, I need an answer from the uhaul people. by the way, charging like if there was someone waiting to rent it, when I picked up the unit, it looks like it was abandoned in there, the cargo place filty with a sort of oily substance , windshields dirty by rain and dust, fender all splashed since the last rain, is this how you call it clean? I returned in the same fashion and I called clean too. I need some body to contact me and explain the charges. Osvaldo Sanchez Email me better (do not call)

Osvaldo S. 
Évaluation :
4

Well organized and love everything being electronic.

Raheel M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gonzalo N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
1

The owner/manager was using profanity because I put the keys into a key drop box (like I was asked by U Haul) instead of giving them to him (didn't even know if he was the manager or someone else)

Artur L. 
Évaluation :
2

Customer drinking outside the liquor store we're in the way and we had to wait for them to move there vehicles before we could leave.

KIMBERLY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaime N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mehdi S. 
Évaluation :
1

This was a horrible experience. Not only I was moved from 0,5 miles to 25miles away from my initial pickup sport, but the guy who was in charge was all grumpy and yelling at everybody and the place was filthy as well as a small of weed. He didn't let me park my car said that it will be towed and gave such a hard time to other customers yelling at them. I will never go there again. And for Uhaul, they made me drive an extra hour because of the changed location that's not my fault, had to pay 45 dollars for additional milage and $35 for gas. They didn't credit anything back, and just said "If you don't want it then you should go somewhere else" what a f*cked up attitude

Petar D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Romeo F. 
Évaluation :
5

raj and kelly are always on their A Game..my favorite new Uhaul rental location

jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david G. 
Évaluation :
3

I was charged a cleaning fee of 25 buck and the truck went back clean as when i got it

Joseph P. 
Évaluation :
1

over charged me for nothing

john G. 
Évaluation :
5

Very nice staff.

Rodolfo U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW RYAN D. 
Évaluation :
5

Excellent customer service, went out and beyond to give us the best rate possible, affordable and would recommend this! Very helpful thank you

selicia J. 
Évaluation :
5

raj and kelly are always friendly efficient and very fun to tent from and i do almost every week

jason K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN P. 
Évaluation :
3

Procide cleaner trucks. Steering wheel, seats, were very dirty Gas tank was barely showing any gas, it was empty, Will never rent from you guys and not recommended you to anyone.

HECTOR T. 
Évaluation :
1

Person operating Liquor store acted annoyed with my being there since I had changed my pick-up time with corporate U-haul and he was unaware of the change. To When I arrived, I was the only customer. Everytime a person walked in, my transaction was interrupted until that person was served. I was told by corporate that everything was ready to go since I was in U-Haul's system. In the store, I had to have by driver's license photographed and a lot of information put into the system before being able to hook up the trailer. The process took between 30-40 min. Once I had made the connections, I asked the individual to check my lights. I got in the cab and went through the light sequence only to discover at some point the man just left to back in the store. My return took less time but I still encountered the sour attitude. I have rented numerous trucks and trailers from U-Haul over the past 55 years and never had such a bad experience.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA M. 
Évaluation :
1

Had to struggle an hour with the lock. No security in the area

Hunter B. 
Évaluation :
2

The business owner did not open up until we arrived, he did not know the computer system and had not looked at the vehicle. When I tried to ask about a couple of questions and he told me to let the place know when I dropped it off. Which I did.

Kelley R. 
Évaluation :
3

They did not have the equipment I reserved and gave me a different dolly. The appliance dollly was very poor for what I needed it for.

Alex C. 
Évaluation :
5

The people there are very helpful and kind!

NEERAJ P. 
Évaluation :
5

Very helpful & friendly staff

HOMAYOUN M. 
Évaluation :
1

No parking for car, no clear instructions on returning the vehicle, charged for fuel even though I returned with the same fuel level.

VISHALKUMAR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEEN C. 
Évaluation :
2

El vehículo estaba demasiado sucio, me hablaron más de 3 veces preguntando si iría por el vehículo, estaban apresurandome en todo momento cuando todavía no era mi hora para recogerlo.

ARIANA O. 
Évaluation :
5

The owners, especially the lady, was very pleasant. Very nice experience.

MICHELLE S. 
Évaluation :
1

Make transactions clear to your customers, do not charge them twice.

ANA S. 
Évaluation :
5

Staff was excellent and very professional better than me he franchise stores !!!

JONATHAN K. 
Évaluation :
5

Roger and his wife Kelly were very friendly and helpful. I would recommend them to friends anytime, keep up the good work folks.

CARLOS P. 
Évaluation :
3

The signs for the location need to be bigger and all the equipment requested should be in the U-Haul.

Sarah S. 
Évaluation :
2

I was never told that I would be charged more for mileage. I was told that the $150 fee covered the one-way trip, unlimited mileage as long as I got it returned on time.

Stanton R. 
Évaluation :
5

Remove beer bottles from the parking lot. Other than that, everything was great

JOSETTE C. 
Évaluation :
4

my only problem is i didn't receive my $100 deposit back

ariana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENEINE A. 
Évaluation :
1

Don't let me reserve a time that ends up not being available when I show up.

THOMAS K. 
Évaluation :
2

I felt uncomfortable with the fact that people at the u haul rental place was asking for another name to put on the application and another phone number when I was there just to get my rental I had already did everything on the main u haul site. But I did see them do it to another customer before me which also made him late too. I was suppose to have my truck at 8:30 and I didn't get it till 9:10 because them putting in information that I already gave u haul with reservation number. I have no experience this kind of extra information before so I don't know what the deal was. I finish early with truck that they call me to see when I was going to be done. I left the truck before my time was up so I don't know what is going over there. I won't ever send anyone there or get rental from them again.

DIANA Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEOG C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jorge V. 
Évaluation :
5

The two individuals, male and female, (my apology for not recalling names) helping us at the Fullerton location were super nice and helpful.

CARLOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENIS M. 
Évaluation :
5

The U-Haul renters were helpful and courteous.

JOSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Non les évaluations ont été soumises pour cet établissement.

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