Customer Reviews for Furniture Decor & More
(Concessionnaire U-Haul dans le voisinage)

186 évaluations

212 N High St   Cortland, OH 44410

(330) 282-8228

Heures d'ouverture de l'établissement

  • Lun - sam : 11h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(330) 282-8228

212 N High St
Cortland, OH 44410

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 11h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry P. 
Évaluation :
3

Take time to fully explain the terms of the rental and be very specific about the procedure when refueling the rental truck. The procedure to me is very objective when trying to determine the" top off" process for refueling. Also, I rented the truck in Cortland because of the proximity of the move. When UHaul called to confirm the order they had a different size truck reserved and I would have had to drive to their Warren location for pick up and drop off. That to me was unacceptable since my overall move was a total of 8 miles. Fortunately while driving pass the Cortland location, the day before I needed the truck I saw a truck in their lot. I went in and explained the earlier confirmation call I had that confused me. The agent said the truck was available so I rented it on the spot, a day earlier than I needed it just to secure it for the move.

don D. 
Évaluation :
1

The process was a complete mess. Our truck was taken from us, moments before we were supposed to pick it up. SO we had travelled 20 miles to get it and it was not there, only to tell us that there was a truck we had to get now 55 miles away from that location. When we went to pick it up, the mobile pick up process was absolutely horrible. It took forever for the app to work and be able to take the truck. We couldn't connect with not one customer service representative. Was on hold for 30 minutes with nothing. Chat is also a joke with no help whatsoever. We also paid for furniture pads and there were none provided. Horrible customer experience that we would like to discuss further.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip B. 
Évaluation :
1

The check engine light was on, it was under powered, not only that but they had the audacity to charge me a mileage over fee that was only incurred because they forced me to return it 20+ miles away. Why the heck couldn't I return closer to my house? Wtf

JOSEPH W. 
Évaluation :
5

They are nice people in this location. Professional and helpful.

Hany K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luther M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDRODERFIEL M. 
Évaluation :
5

Uhaul added insurance after I declined online, had to refund and reissue rental contract.

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher V. 
Évaluation :
5

I was accidentally charged for insurance and am now having a problem getting the charge removed. Otherwise the experience was problem free.

Patricia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

I PAID for an appliance dolly but NEVER received it. I had to rent one from another business before I could even start moving!!!! I would recommend that the truck is inspected before a customer picks it up. I had no problems with the location of the truck but trying to confirm everything to pick it up and get the keys was atrocious. Very hard to confirm when your phone doesn't have wifi.

wilma P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

i need a bill that shows amount paid when i look it up it shows blank amount paid ?

Victor H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheal K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE B. 
Évaluation :
1

Over charged me corporate didn't do shit call me

james H. 
Évaluation :
2

Full Tanks, I was only given 1/4 full tank. If I had a full tank, I could just top it off when I take it back. This way I had to find a gas station fill, then go back to the gas station and fill back up. This cut into MY time. It is fair to go to the gas station once...to fill it up to return it. That was a big no no in my book. I would have filled it up for the client and they replace what they used. Plus check in was horrible. You should have warned people who have androids vs iphones. Androids don't get signal...and I didn't have the setting that they suggested for me to change in my settings. I had to finally download the app to get things fixed. should have suggested that to begin with. I lost 45 minutes of MY time trying to get checked it, which you advertised was "10 " minutes. I would have downloaded the app if suggested before hand. I had all the information that was suggested before hand, but this was not suggested. I lost an hour and a half of moving time, I desperately needed.

Denise C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry M. 
Évaluation :
5

I can not think of any improvements - service was excellent (friendly, precise, supportive, responsive). It is perhaps the best U-Haul experience I have ever had. The equipment was clean and well serviced.

john K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hollie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael K. 
Évaluation :
1

U-Haul the company was great. The pickup location, not so much. The woman in charge of the rental was incredibly rude for no reason and there was miscommunication that led to me being overcharged. I called U-Haul and they got the mix up fixed easily, but if the woman did her job correctly there wouldn't have been a mixup in the first place.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abby S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cordell M. 
Évaluation :
5

The experience was great all around.

MATTHEW C. 
Évaluation :
5

Have more trucks available. Other than that everything was great!

sheryl G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick F. 
Évaluation :
5

Friendly staff! Rental process was easy and fast!

Deidre P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion S. 
Évaluation :
3

Moving a houseful of stuff, needed a bigger truck. I got a truck that was falling apart from the seams. It might have been okay if it was a local drive, but we were traveling a distance of 600+ from pick up, load, and move. The truck was loud, had melting plastic by thr exhaust, noises you should not hear with the tow load on, clanking in the front end when making tighter turns other than curves. Not to forget the breaks were horrible even on an empty load. Drove a few moving trucks in my lifetime, and none have ever been this bad of shape.

Tammy H. 
Évaluation :
3

Attendant misinformed me on the Return of the Equipment. He Clearly Stated that I may Rtn. the 10 ft.Truck to any Location without additional Charges (and I asked him to reiterate). This is the reason I chose the smaller truck. However; when I Called Uhaul 800# Representative, it was stated I would receive a Penalty if the truck was not returned to the Same Pick up Location. This caused me a great inconvenience Time & Travel wise, because I was approximately 36 miles away from Furniture & More. I think the Uhaul Rep. @ this location needs to be retrained! The Rep. @ Uhaul Corp. office did settle the Issue.

KAREN L. 
Évaluation :
5

the folks at this location were very helpful

Nancy H. 
Évaluation :
5

Very happy with everything and was a smooth running truck. Pick up and return of truck was easy!

Steve O. 
Évaluation :
5

We had to go 45 miles South of our original pickup location because the car hauler at the Kingsville location had a bent hitch. The owner tried to push us to take it anyway saying the people before us drove all the way from Arizona and didn't report any problems. I was not at all pleased with his neglect for safety.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie W. 
Évaluation :
5

The trailer that had an on board break system was disabled because someone installed a 4 pin connector instead of a 7 pin.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
1

The truck was dirty the gas tank was almost empty could barely make it to a gas station before running out of gas . They told me I could take the track at a specific location and I go to the location and they said it was going to cost me 250$ extra to leave the truck at their location bc the guy never called to notify them. It was a big mess.

Amanda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bette B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
1

They charged me for gas when I had just gotten gas right next door and had 2 witnesses saying I put in the correct amount according to the paperwork. Dont use them. The truck smelled and there were cancer sticks left in the ashtray - so gross. Terrible. Wont be getting a truck there again.

Penny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni L. 
Évaluation :
1

Number one they lie to me yeah they gave me a different price and then they charge me different price they rob me

kosta M. 
Évaluation :
5

patti always does a excellent job

Terry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phyllis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carrie H. 
Évaluation :
5

People were very nice and accommodating. Should the need arise for a rental again, I will rent from this location.

JOSEPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nathan T. 
Évaluation :
3

Disappointed. I also posted comments on UHual website as well. First, I wasted at least 3 hours last Friday after the plans were changed on pickup unilaterally. In addition, I called U-Hual main service line and the actual location to confirm pick-up procedure. Neither had grasp of proceedures on 24hr pickup policy. I scrambled to get back to my office to figure out what I needed to do. I also requested 2 calls back to make sure what the proceedure was. I am still am waiting for a call. Saturday pick-up was similar experience. Having never received any call on what I needed to do, I took a leap of faith and drove to site. On arriving, I did not receive either dolly I paid for and requested on my order. It cost me another hour of lost time and 75 $to run to Home Depot to get a dolly. I fully expect reimbursement for this on my order. On ride back after, I tried calling Customer Service line 3x and wasted another 37 minutes never being able to get through on your 800#.

Chris K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max S. 
Évaluation :
1

The lady at place I rented the truck was very rude and snotty towed me I wouldn't recommend any one to go there and also this naughty b**** didn't bother to tell me if you pay will cash it was more of a deposit so I didn't have a credit card with me so I was not happy with the experience at all

anna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
1

This was not my original site. My reservation was moved here and to a time 2 hours later than scheduled. Site did not answer or return my call. I called the 1800# they set up the 24/7 pick up. Morning of rental I sign in and there is no equipment listed under my name, the contact did not answer the phone. Again I call the 800#, customer service was very nice and took care of it. Get out of the car and the parking lot was icy, I slipped and fell. I make it through to the point where you get the key and it won't open. I believe at this point I was talking to someone regional from Akron. They offered an emergency transfer to a site in Warren, at this point someone came walking in to open but they were not able to open the box even with a key. I had to have an emergency transfer to another site.

Heather T. 
Évaluation :
3

Be a little more friendlier, to the customer!!!

Barbara T. 
Évaluation :
5

the truck smelled like cigarette smoke

michelle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ilene A. 
Évaluation :
5

The folks were friendly and helpful

bill L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail K. 
Évaluation :
5

Thank you...helped us so much! Great service!

Judy K. 
Évaluation :
5

Patty was very helpful as I was coming from out of state to move my dying mother to IN. She also had me approved for additional miles since both my pickup AND drop off locations were changed from what I had booked online. I was disappointed in the process as it added additional headaches to an already difficult time. Patty helped to ease my frustration with U-Haul.

Eric S. 
Évaluation :
5

I rate the service I received as a 10 star excellent service Linda was very knowledgeable & Patti was also very good to deal with. The truck was clean. I would highly recommend renting U haul equipment from Furniture Decor & More. Thank you very much Linda & Patti you 2 Ladies were great to deal with... Have a Great Day & Keep Sharing Your Beautiful Smiles.

James D. 
Évaluation :
5

Everything was great

GARY M. 
Évaluation :
3

No dolly available, blankets were thrown all over the back of the truck

Corey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Les S. 
Évaluation :
3

Left brake light and left turn signal didn't work. Trailer was very heavy to lift myself to put on hitch and remove. No help. It was a good thing I'm familiar with trailers as far as hook ups, light, chains and ball adjustments. I had no help.

Norman C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patti K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patti K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colleen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patti K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg C. 
Évaluation :
4

Equipment had lights out but employee at store was very helpful

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patti K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patti K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patti K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony C. 
Non les évaluations ont été soumises pour cet établissement.

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