Clearly the staff here don't receive end rentals often. I'd recommend retraining.
TIMOTHY B
Customer Reviews for Furniture Love Mattress Design Gallery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Vehicle smelled deeply of cigarettes, clerk charged me for insurance that I did not request, clerk did not tell me the policy of refueling gas
Alexis IAbsolutely the best customer service. Extremely kind.
Lindsey SI paid for blankets but did not get blankets. The gas tank was almost empty. There was a cigarette butt inside the truck!
Balachandra RThe store opened late and the person doing the transaction changes my reservation without my consent or knowledge which caused issues with me returning the truck.
Sherri GHave a lockbox
Ralph RI booked my truck at a main U-Haul location and then the next day when the confirmation was sent, it was for a furniture store 5 miles away. It was clear they had me go to this location to give it sales, as there was no other reason when I signed up for mobile checking. The worst part of that was, I literally passed 2 different U-Haul locations with at least 20 trucks each to get to a FURNITURE STORE that barely had the one. It wasn't the size I ordered, they had no idea how to use the system and it took over 45 mins to get me my truck. Then it literally had TWO miles until the gas tank was empty. The engine ran so rough I wanted to just get out and leave it. Not a good experience and I'm not interested in U-Haul anymore.
Jon N