The guys there were great. Helpful and extremely courteous.
David F
Customer Reviews for Furniture Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I think the drop off place was professional and courteous
Jeremy SAbdul was fantastic!
William CFix your app!
Crook SAmazing location! Will rent from them again!
Kimberly AN/a
Joe AIll never rent from anyone else ever again. Best experience yet.
Amber EBest place to rent Uhaul’s in town!
Ali DMy rental was not ready when I arrived. It was still full of stuff. The agent has used it.
Timothy TThe man who helped me never got off his cell phone the whole time. Find that in bad form.
Larry TSmall drop-off spaces, but great and attentive staff
LARRY WMet me outside didn't even have to do anything but hand over the keys and leave. Did a quick walk through and was out in 5 minutes. The men were very polite and thanked me for being a customer. Very personable.
Brooke BFriendly staff. Quick service.
John PTime of having truck ready. Better communication and customer service
Joseph SOwner was nice and set me up.
Steve SI appreciate the help your representative gave us during our rental.
Sean LWas hard to pick up truck, Person there did not handle truck. He gave us a number and it took 15 min to get through to someone on the phone who called him and gave him access to the key. No walk through was done. Very tight spot to pull out of with no help. ABS and Brake light was on.
Triciamarie CCustomer service 5 stars 🌟
James MBien
Duane PLocation was easy to find, had a situation where I had to go back to get the rental checked in. The gentleman who helped check in the vehicle was very friendly and helpful when it came to understanding why I went over on the miles.
DAVID CLocation was very hard to find. It was located at a car repair shop with no address on building and parking lot was falling apart. Employees were very friendly, helpful
Mark OMake pickup location clearly legible
Joseph pGreat fast service
Sulaiman TThis location is without a doubt the worse U-haul business. Not easy to find. No store front. Not clean. Not easy to load from. Will not ever use this location again.
Harold WVery friendly employees at this location. They were personable and helpful.
Chris LWe had a reservation for a hitch and trailer. The day before the install, you called to say the parts weren't in. You then provided us with a 26' truck that we had to go get 2 hours away from us. Had my husband not been with me, I would not have been able to drive this 26' truck. The pickup location was unprofessional and the place looked like a junkyard. We ended up spending more in gas because we had to drive 2 cars. We won't be using Uhaul in the future.
Alice HNobody there that new what to do. Uhaul wasn't ready when I got there. Very shady place
Billy SThe only one we use
Abdul DThree address locations and two phone numbers later, I finally found the place. The trailer was the right size and worked out great for me. However, the people who were running this location were not that great. Close this one up and send all the equipment across the street to the other convenience store.
Gregory BAucun
JOSEPH RPerfect service! Recommend
Kevin CVery friendly and helpful. Took no time at all and I was on my way.
Brandon HBike trailer was not ready at my scheduled reservation time of 10:30 am. Was told it was still being used by someone else and they would be bringing it back shortly. It was brought back almost 2 hours later and it didn't seem like it was a customer using it as perceived from my view when it did return. Kind of like a buddy was borrowing it. Reason I know it's odd is because the guy using it came back out of the office and proceeded to hook up the trailer for me as I was about to do it. Best part about that scenario is there was another bike trailer for in-town only that he could have used. Even though we were 2 hours late getting started on our trip back home, that is 12 hours of driving time alone, I got a $20 discount for waiting..........
John MNot professional. Cleaning crew was more knowledgeable about rental and contacting supervisor than person supposedly in charge. No place to sit to fill out on-line instructions. Out in sun whole time. Would not use this location again.
Karen HThe only Uhaul we use
ABDULRAHMAN DS.O.
Dannie GNo IT support. Attendant had language barrier. Extended waiting period over 30 minutes due to inability to dispatch vehicle. Problem must be fixed. I will not use this location again.
Ronald NAlways have had great service from them. Only issue this time was the blankets were wet or damp. We had to lay them out in the yard to dry before we could use them.
Cindy JPlace was hard to find and not a furniture store.
mike sEasy to deal with. Knowledgeable point man/manager. Great inventory-many options to choose from. Something comes up at least twice a year family moving, building supplies need a truck or van to transport. We usually went to the Main Store 8-miles away. Will be traveling 3 miles and get the same or better service. Thanks Furniture Outlet. Great job!
Garry SThis Location’s building was still blown down from the hurricane Still I was able to rent an extremely well-maintained vehicle And his customer service was excellent I would definitely recommend renting from them they do their own vehicle maintenance on site The truck I rented was in perfect condition
Stuart MWe will only use this location while we are here. They are the only one that would accept our equipment. We just did a move from out of state and the stress from not being able to find a location that would take our equipment was crazy. Thanks to Furniture Outlet! We thought we would have additional charges or have to go over 30+ miles to turn in.
Lynnlea LAwesome service!!! Great People and great experience!!!
Jordan JLocation does not work well with Google maps. Call the store directly. Would recommend 10/10 :)
Melody MWe reserved a dolly and did not know until we picked the Uhaul up that there was no dolly. So we had to go buy one with money we didn't have. The owner did not show up. Everything was done over the phone and then his mechanic who could not understand English very well gave us the keys. Would never use this location again.
Brandon BOur favorite U-Haul dealer in bay county !
ABDULRAHMAN DOnly U-Haul we like going too!
Ibrahim EThe Most friendly uhaul experience I have ever had. And I rent alot of uhauls...
ABDULRAHMAN DThe drop off building is a literally destroyed building that used to be a the furniture store.
Spencer LI was supposed to get 6 dozen pads, they only had 2 dozen and half of them were wet. I was supposed to get a furniture dolly but they didn't have one.
bob eGreat service!!
Mary BWas given conflicting information for customer service people and it lead to a way higher bill than I expected. Had I not been misinformed I could have saved over $500!!!
Crystal GThe guy was super friendly and he checked us out in 5 minutes and we were on our way.
William M