Le client n'a pas laissé de commentaire.Antonio S.
Customer Reviews for Furniture Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Carlos M.
Le client n'a pas laissé de commentaire.Delfin B.
Customer service was Courteous courteous and Registration was great, Picking up Equipment was sufficient and professionalELTON J.
Le client n'a pas laissé de commentaire.Aron J.
Always give the customer a topped off tank of gas instead of the level the prior customer left. 🤔Kelly V.
I have used Uhaul my whole life for both my own moves and helping friends and family move. That being said, this is by far the worst experience I've ever had renting a truck. Everything from start to finish was extremely unpleasant and uncomfortable. My entire move was compromised because of the issues brought on by this rental. I would like a representative to reach out to me about the experience. Merci.ALEXANDRIA S.
Le client n'a pas laissé de commentaire.Ruben R.
Just let customer know that if they are picking up or dropping off after hours and don't have a smartphone they can call to get help from Uhaul customer care.Alma E.
Wonderful and easy to handle it.Linda K.
Le client n'a pas laissé de commentaire.Darryl S.
Great people here, Cesar is the best.Dominique L.
The guy that helped is an awesome employeeJR K.
Vehicle had pet hair in it. Wasn't cleaned out prior to my rentalMaurice R.
From Pickup to delivery, everything was smooth.Andrew S.
This place has been great to work with. They go above and beyondJessica D.
I was given no paperwork and email that I can only get into one time I only drove 42 miles and was charged extra for 60 milesDanela H.
Le client n'a pas laissé de commentaire.Jason S.
Call customer ahead of pickup to let them know that an item they wanted with the rental is not availableHENRY H.
Le client n'a pas laissé de commentaire.ROMEO C.
Le client n'a pas laissé de commentaire.Justin C.
24/7 service not available due to location not checking in and cleaning trucks. WtfRobert H.
They made sure the truck was disinfected well before another use. Friendly. Was very well taken care of here!TERI T.
Everything was perfectly done. She was so helpful!Charquita R.
Nice clean rental truck and ran great ! Thank you.Alex B.
Le client n'a pas laissé de commentaire.GeorgeWesley T.
There was glass on the passenger seat from a break in when I rented the truck. Please pay attention to the cleanness of the trucks. Other than that everything was wonderful.Tammy R.
Forrest was efficient, knowledgeable and friendly. I had a very pleasant experience.RICHARD C.
Le client n'a pas laissé de commentaire.KEVIN S.
Le client n'a pas laissé de commentaire.ALEN Y.
Excellent service à la clientèle.SANTIAGO E.
Le client n'a pas laissé de commentaire.DYANNE C.
Le client n'a pas laissé de commentaire.Roger T.
Le client n'a pas laissé de commentaire.steve S.
Le client n'a pas laissé de commentaire.Laura C.
Good service, good environment. Felt welcomed. Easy parking for the big 26 foot truck we were dropping off.Jaime R.
the store people are nice but the truck was too dirty... there was mid everywhere i had to use all my sanitizing wipes on the dash and doors ans steering wheel.DESIRE M.
Everything went well at this location, but I did have to wait for the agent to return from lunch before I could pick up the truck. That would not have been any problem, however I had traveled by train for over an hour to get there. Other than the wait, everything went very smoothly and the agent was helpful.James A.
Le client n'a pas laissé de commentaire.Henry C.
Excellent customer service....thank youValencia P.
Le client n'a pas laissé de commentaire.Robert M.
Everything was great! Easy pickup.Carlos A.
The truck was disgusting inside and out. I had to wash down the steering wheel down because it was too sticky. The windshield was caked with bug guts, the driver door looked like someone poured a coke down the side of it and someone spit their pistachio shells all over the inside of the cab. IT WAS GROSSDeanna C.
Check the air conditioning before you drive off as it may need servicing. I had a very long 5 hour drive with sub-part a/c through the heat wave.Douglas G.
explain terms and conditions, we were not told we needed to ask for 24hr rental we thought it was automatic. and I was told I would only get changed another day fee of $29,95 and I got charged 59,95? not fare.LUIS L.
The cost was to expensiveKenya J.
Le client n'a pas laissé de commentaire.patricio G.
The drop off location was conveniently near my new apartment. Even though the location was closed i could tell it was a drop-off location because there was 2 more uhal trucks there. I was able to use the app. Very easy to use! The temperature in my new town was super hot but i still managed to fill the tank up with gas then I walked home afterwards. They key drop box was hard to find but locals helped me locate it.Alfonso G.
Le client n'a pas laissé de commentaire.DRAGA S.
Le client n'a pas laissé de commentaire.Hailey C.
Wash the rental trucks, clean the interior.Wayne G.
Le client n'a pas laissé de commentaire.adan G.
Appt was at 1pm. Arrived on time and was advised the truck was still out with the previous renter, who was supposed to bring it back by 11am. Was told that the nearest truck matching my reservation was at a location 15 min away. I was also told that my location did not offer any compensation for the delay. I would have appreciated a call or email 15-30 min before my appointment to let me know that my reservation could not be timely met. I would have also appreciated some sort of compensation for the error (free mileage, comp the dolly rental, $ off my total bill, etc.). While the staff was courteous and professional, I did not feel like my time or business was of importance to the agency.Courtney C.
Great overall service one of the trucks however A/C blows only is defrost not front at all. But I know it happens. This is not a complaint whatsoever. I will definitely recommend it. Excellent service à la clientèleWilliam H.
Le client n'a pas laissé de commentaire.Sargis K.
The worst part of my moving experience was trying to acquire a truck from U-Haul the online system is horrible and not reliabletarqueenia E.
There was no urgency to get customers in an out fastmaria B.
Everything was great, Super fast and easy to get the truck, very friendly. Highly recommend this place if you ever need to rent a UhaulLisa M.
At this location they don't care about cleaning the trucks .Emiliano T.
Le client n'a pas laissé de commentaire.Brianna J.
I reserved a furniture dolly, a utility dolly, and a dozen furniture pads. As I did mobile pickup and it was several hours before the location opened, I had to pre-pay for everything. Once I did that and got in the truck, none of the equipment I rented was in the truck. After talking to customer service on the phone, my only recourse to get the equipment I needed was to drive 20 miles out of my way to Lancaster to pick up the equipment, which cost me time on my move as well as put me over the mileage limit for the rental, which I had to pay for as wellBrett S.
Le client n'a pas laissé de commentaire.mario Z.
Everything you guys did for us starting from the phone call and getting information on renting a U-haul to renting it back to you guys I thank you and appreciate your guy's support!RICHARD S.
Le client n'a pas laissé de commentaire.Shawn H.
The service man (Forest) was extremly helpfull in getting the truck and paper work in order for me. I also spoke with Danny at the Palmdale office and he went above and beyond to assist me in getting the rental. Great people to work with.Colleen J.
Le client n'a pas laissé de commentaire.Patricia W.
Fast and easy pick up.MARCIA S.
Le client n'a pas laissé de commentaire.Elena G.
Le client n'a pas laissé de commentaire.Jaccob R.
Le client n'a pas laissé de commentaire.felipe L.
Nice and friendly people...we definitely recomend A+alyssa V.
Le client n'a pas laissé de commentaire.Patricia W.
Le client n'a pas laissé de commentaire.ESTHER H.
Not a good area of townrichard D.
Mauvais service à la clientèleCHRISTIAN A.
Le client n'a pas laissé de commentaire.jonathan T.
Le client n'a pas laissé de commentaire.Robert J.
Cesar was pleasant, efficient, and knowledgeable. We had made our reservation online and everything was clean, gassed up, and ready to go upon our arrival. A Very good customer service experience.John N.
My vehicle was not ready at the time I was promised it would be ready. I did 24/7 check out and it did not work. I had to wait over an hour for the store to open to get a truck.Jennifer A.
Le client n'a pas laissé de commentaire.roberto P.
After speaking with the representative at this location about drop off, they proceeded to send out a "recovery man" to take the truck from me while I was still unloading the vehicle. Very disappointed in customer satisfaction here! Will never use again.Javier M.
Le client n'a pas laissé de commentaire.Oscar L.
Le client n'a pas laissé de commentaire.Cindy A.
my wife rented the truck and she felt like she wasn't explained the pricing and options very goodrenee Y.
Fast friendly serviceDudley J.
Le client n'a pas laissé de commentaire.Brett S.
Le client n'a pas laissé de commentaire.Michele M.
Le client n'a pas laissé de commentaire.daniel V.
Le client n'a pas laissé de commentaire.Sandra C.
Cesar has excellent customer service skillsMario B.
Le client n'a pas laissé de commentaire.LaTrina H.
Le client n'a pas laissé de commentaire.verneva A.
Le client n'a pas laissé de commentaire.gervenous B.
I will rent with U-hall again. Very SATISFIED. Thank you .Sandra P.