I had an extremely frustrating experience with this U-Haul location. I reserved a truck online, but the store released it to someone who was not listed as an authorized driver on my reservation. I was not present during the pickup, never provided my driver's license at pickup, and never signed a rental agreement. That same night, I contacted U-Haul and filed a police report regarding the situation. The police instructed me to visit the U-Haul location, which I did. While explaining the incident to staff, they asked for my driver's license and had me scan a QR code. The following day, the truck was returned by the other individual to the wrong location, and I was charged additional fees. When I requested a refund, the store refused, claiming my driver's license was on file. What concerns me most is that I only provided my license AFTER the truck had already been picked up, when I visited the store to report the incident. I questioned why my license was associated with the rental when I wasn't the person who picked up the truck, but the store did not resolve my concerns. I am extremely disappointed by how this situation was handled. I expected U-Haul to properly verify authorized drivers before releasing a vehicle and to take my complaint seriously. Instead, I was left dealing with police involvement, unexpected charges, and an unresolved dispute. I would not recommend this U-Haul location based on my experience.
Ammar M
Customer Reviews for Furniture Point & Mattress
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They gouged me for 5.00 of gas, it shouldn't have cost more than 85.00 total, I am a regular customer at Uhaul, I won't go to this location again, they do anything to add extra charges.
Regis M