From my experience at this location,they are top notch in all areas of their service. I have rented trailers there twice in the past year and I honestly cannot think of anything they could improve on.The lady that runs this location takes the time to make sure you are getting good service. i
JIMMIE S.
Customer Reviews for Gainesville Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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To better understand the associate and customer.. Related issues with reservations and storage space... problem with the website... don't work on license placement in download....
JUAN S.Nice people to do business with.
Timothy B.TJ is an excellent representative of U-Haul. No complaints whatsoever.
MARK G.I placed a rental reservation for a pickup. Which was advertised as guaranteed -50 $. Got there and I they did not have one for me. It wasted my time & money. I still have not been reimbursed. Don't lie on the guarantee. It may improve to keep your word.
FAVIAN P.Tori was so helpful since it was hard for me to back my dolly in 😊
ANTONIO G.I work with Merit Advisors and we rented a 10x20 unit. Upon measuring for shelving, we realized it was 7,5x20. I called and TJ said that it is false advertisement and the owners lie and tell people it is a 10x20 when it is really not. I asked for a discount, but she said that they would have to discount 79 other customers for the same thing, so the answer is no. This is definitely bad business! I will never professionally or personally rent from this facility ever again and will tell my coworkers/friends/family to do the same. I just cannot believe that this is the policy. It is dishonest and horrible. I will be looking for my refund.
MERIT A. | Expérience généraleThey put the wrong mileage for the the truck in the computer and the truck showed 100 miles more than what the entered in the computer but I still got charged for 73 miles instead of the 20 I drove.
JOSHUA M.Very nice and helpful people here.
BRUCE EDWARD D.The rental agent was very knowledgeable about the equipment that I rented, she was also very helpful with hookup. Friendly and courteous, I have no complaints, problems or concerns about this location.
RONNY S.Lower the price
CHERYL ANN L.Great customers service
SHARON DENISE J.Very friendly and went above and beyond to help us. Wish more U-Haul centers were as helpfull.
DAVID D.Great service
WILLIAM C.Let them know that the trailers do not have a jack and you need to have someone with you to hook it up it's very heavy
JACKIE M.I will never rent again
NATHAN J.Not a thing,Good service good peopleðŸ‘
VICKIE J.No one at office when I arrived.
John L.Everything was great. Very efficient.
DANIEL B.Can't think of a thing. Service was great!!! Extremely courteous and professional help. Reliable and safe equipment!!!!
KAY K.I have rented many, many times from Uhaul. Never a discrepancy, even at this location. I was charged 109,00 $ dollars for a one day, 39,00 $ rental. She stated it was not returned at the time I had said. Not about the money, I have plenty. Will not be renting from this person ever again, or any of my 3000 employees conducting company business.
John H.No because it is U-Haul and what just happened to me.
Gerald E.Communicate with the local offices better so all agents and members know more about equipment location.
STEVEN B.All was good, really easy to work wit the folks here
DAVE M.Nothing i can think of.
Robert M.Nothing, friendly personnel very helpful. Will use this location again.
JUSTIN P.We noticed when we arrived that some of the furniture and boxes were wet. The point of renting a trailer to move things is to avoid things getting rained on. We had a truck and trailer that we could have used.
CARLA F.Good service
WILLIAM C.Excellent service. Definitely recommend this dealer. Knowledgeable, ready to help, friendly.
Michael R.Very helpful
Debbie B.Be more accurate with pickup availability. I was standing in the store where a truck was available and the online ordering service stated there was one available. However I received notice that my pickup location had changed due to availability. I had tried to do everything online but the store employee was of more assistance than online. Overall experience was great.
Sandra M.Completely change employees. Very terrible service, didn't know anything, couldn't answer questions, rude. Completely incompetent. Worst service I have ever had anywhere ever.
alexis W.Fantastic service in this stressful time.
Nancy P.TJ was very helpful and met our expectations. Great job!! Move went smoothly.
David P.Equipment was not clean, but was in good shape otherwise. We chose not to wait to get it cleaned. I really appreciate the woman who helped us. Definitely would recommend to others!
TINA P.This place was great very professional and polite.
Jeff C.Got the truck through 24/7 ride share then had to wait 3 hours for roadside assistance because the battery was dead before we could even use it.
Andrew G.TJ was amazing and her customer service was "Top Notch!" She is an definite asset to your company!
Marianne F.Friendly and professional staff. Made sure my experience was good. Great dealer.
AUTRY H.Nothing. TJ was absolutely Fantastic. Everything was ready and well explained. A perfect visit.
Kathleen C.I get wonderful service every time I go I to the store
FRANCIS G.The place is clean, the equipment is clean and the staff will go out of their way to make sure the customer's needs are met.
GAINESVILLE S.Very professional and friendly service. Highly recommend this site.
BRUCE B.clean and well stocked
DAVID S.I had no problem.
ANDREW D.Several business policy problems. First, how did you get my email address? I did not provide this today. Second, the advertisement in the window said 19,99 $ local. It ended up being 56 $. That is quite a mark up from the advertisement. Still, the truck did haul the new riding lawnmower from the local Atwoods to home. I had it back inside of 2 hours. The mark up was acceptable given the mission was accomplished. But here is the rub. For whatever reason U-Haul didn't like my green dot issued Walmartmoney card. They said they needed a "major credit card." It says VISA, right on the front. The lady said that U-Haul was affraid that such cards might be stolen. I rented a car on three seperate occasions from Enterprise using the same card. Their price for a local is comparable with the 56 $I shelled out to you today. They have pickups too and I didn't feel like a second class green dot card using reprobate when I rented from them. I'll be sure to share my experience with all my crumby green dot card using friends. Insulting customers is not a very bright business policy. You lot must think you are the phone company and have no real competition. Good luck with that.
KELLY R.Stop charging more for milage on the weekend
DEBORAH C.They were very helpful. Courteous and professional. I would definitely recommend them.
William G.TJ is awesome im going thru a divorce and she made me feel great with her friendly do anything to help attitude!!! Thanks TJ
JOHN A.Awesome staff and customer service!!
ROBERT M.Thanks
ROY R.Very friendly and knowledgeable. Best service.
TIMOTHY U.The woman was at this location was nice and made check out quick and easy.
Geralyn F.