Improve the wait time for the Keys after reservation had been made a day in advance.Rafael T.
Customer Reviews for Gallart Oil Corp
(U-Haul Neighborhood Dealer)
Pour nous contacter
Medley, FL 33166
(@ Palmetto Expwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 5h pm
- Dim : 8h30 am à 3h pm
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Muy bueno el servicio, lo Ãºnico es que no se si entendÃ bien pero me habÃan dicho que el alquiler era por 24 horas y el mismo dÃa me enviaron un mensaje y un correo diciendo que ya tenia que devolver la unidad... osea lo Ãºtilice 7 horas de 11 am a 6 pm, por lo demÃ¡s estuvo bien Very good service, the only thing is that I don't know if I understood correctly but they had told me that the rental was for 24 hours and the same day they sent me a message and an email saying that I already had to return the unit... I mean, I used it 7 hours from 11 am to 6 pm, otherwise it was fineRolando S.
Le client n'a pas laissé de commentaire.Mauricio O.
Le client n'a pas laissé de commentaire.Rogelio M.
Le client n'a pas laissé de commentaire.Jose R.
The entire rental experience was well below what should be considered to be basic customer service. To begin, the equipment that we pre-paid for, a furniture and regular dolly along with furniture blankets, was not available when we picked up the truck. Of course, we relied on this equipment to complete our move. The representative at the pick up site suggested that we attempt to drive to the official Uhaul store where they could rent us the equipment. Further, the truck we rented only had a quarter tank of gas - meaning that upon return we would need to fill the truck up to precisely a quarter tank or face additional charges. This also meant that we would need to put gas in the truck almost immediately after renting, which was a major inconvenience considering we had a fixed window of time in which to use our apartment's moving elevator. Once we arrived at the official Uhaul store to ask for the rental items that were supposed to be in the truck per our contract, we had to wait in a long line only to discover that they did not have a furniture dolly for rent. However, Uhaul had no problem SELLING a furniture dolly to us. Because we needed the furniture dolly to move, we bought the dolly. Overall, this was a terrible experience that only added to the stress of our moving day. The failure to provide the agreed-upon equipment and small amount of gas in the tank completely upended our plans and nearly cost us extra money to complete our move. Everyone we encountered was either blatantly unfriendly and disrespectful or could not have cared less to provide customer service. Will not likely use Uhaul again.Jacob L.
Excelente atenciÃ³n, amable y muy educado este sr, lo recomiendo con los ojos cerrados y lo volverÃ© a usar mÃ¡s seguido.Julio B.
Very friendly repFelix G.
Le client n'a pas laissé de commentaire.JOHANNES T.
Le client n'a pas laissé de commentaire.Marcos G.
Good service & quick pick up.kevin T.
Le client n'a pas laissé de commentaire.Edgard F.
Review license and photo the day beforeMiguel M.
Le client n'a pas laissé de commentaire.Rosemary H.
A Android app would improve the user experience.Eduardo D.
Le client n'a pas laissé de commentaire.eduardo S.
This comment is for both U-Haul corporate and this location. We booked at 20' truck on March 3 with a pick up on March 11 at 10am in Hollywood, FL, approximately 15 minutes from our home. I pre-paid the reservation which was confirmed the day before pick up at this location at 10am. When we got there, a 20' truck was sitting in the parking lot but the shop was not open. When the shop owner showed up at 10:30, we were told that, despite the paperwork in our hand, that wasn't our truck and they has no reservation for us. When I called U-Haul and finally got through I was told that our assigned pick-up was in a town almost an hour away. When I explained that it was unacceptable as 1) this was NOT the location on our confirmation nor was I told it was changed to one so far away and 2) we have movers scheduled to arrive at 12pm and there is no way we could get there and back in time. We asked why we could not take this available, un-rented truck that was sitting right in front of us at the location WE WERE TOLD TO COME FOR PICK UP, we were told no, the "system" doesn't work that way. Um, WTF? Numerous calls and being transferred from one department to another after talking with 15 different people, we were finally sent to an absolutely HORRIBLE location in a sleazy part of Miami. By the time my husband got there, the attendant was rude, insulting, and left him sitting there for 45 minutes. By the time he finally got on the road almost three hours from the time we were to pick up the truck at a pre-paid, pre-assigned location somewhere else, the check engine light came on. The U-Haul corporate scheduling, dispatch and customer service is white hot mess. Save yourself a great deal of aggravation as well as a total waste of time and money. If you must do DIY, call Penske, call Enterprise, call anybody but U-Haul. Oddly enough, their headquarters are here in SoFlo so you'd think the process right in their proverbial back yard would be better managed. But no, U-Haul is They're Awful.Michael C.
Le client n'a pas laissé de commentaire.Eddy V.
Le client n'a pas laissé de commentaire.RAFAEL M.
Le client n'a pas laissé de commentaire.JOSE N.
VehÃculo sucio y sin agua en el limpiaparabrisasNICK H.
Le client n'a pas laissé de commentaire.NIXON R.
Le client n'a pas laissé de commentaire.TOMAS G.
Very goodWashington H.
Armando rental clerk bad attitude. Truck was dirty and smellyâ€¦ricardo P.
Le client n'a pas laissé de commentaire.Anar G.
Le client n'a pas laissé de commentaire.LUIS A.
Le client n'a pas laissé de commentaire.EDGAR B.
They were so kind. ThanksANGEL L.
Ese lugar es excelenteNicolas E.
Le client n'a pas laissé de commentaire.Luis L.
I had originally made a reservation to pick up from this location and drop off the truck at a different location. The employer who checked me in for my pick up changed my drop off location despite me explaining to him that I had already done a reservation. When I went to drop off the rental truck I had to wait 1 hour on the phone for customer service to change the drop off location back to my original choice. Horrible experience!Rolando P.
the truck was extremely dirty both inside and outsideMELISSA A.
The employee on staff was very helpful.Dwayne J.
Le client n'a pas laissé de commentaire.William R.
Le client n'a pas laissé de commentaire.OSCAR F.
Le client n'a pas laissé de commentaire.FERNANDO B.
Thanks a lot Uhaul 🙏JESUS T.
Le client n'a pas laissé de commentaire.Chayanne R.
Exelent services!!MICHAEL S.
Le client n'a pas laissé de commentaire.Emanuel O.
Le client n'a pas laissé de commentaire.JEAN-MARIE L.
Le client n'a pas laissé de commentaire.fernando C.
Le client n'a pas laissé de commentaire.Andres M.
Was a very bad office, mirror hear was broken and owner verey unpleasent. I had a lot of problems with the helpers contracted as wellkatia M.
Le client n'a pas laissé de commentaire.Jonathan B.
La atenciÃ³n no fue adecuadaJose R.
When we arrived in the first place the truck that we had alrealdy reserved was not avaiable. It was needed to go to another address and there we took an old truck without any inspection, what was a trouble in the dropp off, because we could not prove the old damages.LEANDRO G.
I could not stand close to the employee while he was using my card to charge and I can't see what his doing with the contract all the time he talk me be outside even from the window, there he also gave me another reservation early than I needed, this is why I have to call to main center office.tamara A.
Le client n'a pas laissé de commentaire.OMAR D.
The equipment was clean. Exchanged trucks do too bad brakes.John G.
Excellent experience. Everything went quick and easy.Michael D.
I had to move locations which added extra miles to my trip. In addition, the brakes on the truck are completely wasted. I had to downshift and use the emergency brake in order to stop as the brake pedal was hitting the floor. This truck requires immediate attention.Freman P.
My reservation was for 10:00, when I arrived I was told the truck was not available. I then had to go to a second location, where I was told the truck was leaking power steering fluid. The third location I was sent to finally had a truck that was a different size than what I had reserved. The overall experience was horrible.Robbin L.
Le client n'a pas laissé de commentaire.Nelson O.
Le client n'a pas laissé de commentaire.Carlos M.
The truck has a "loose steering" the A/C change the mode by itself. But the worse is that the representative told me that the truck was FULL of gas. I did not pay full attention to the fact that was NOT completely full. I lastv2 hours, i table 44 miles mainly in a highway. I put 4,76 gallons to let the gas meter to be at the same position that I received. But the U haul guy told that it was not enough. I then put 5,74 gallons until it got completely full. How can you explain that this small truck used more than 10 gallons of gas on 44 miles in a highway (Palmetto). This confirm that the tank was not completely full as the guy indicated in the inspection sheetLuis B.
Good Service and good experienceLEDIS P.
Great Location. Edwin was courteous and very client service oriented, Unfortunately there is a charge for $14 (SafeMove) that I did not select, and would like to be refunded. Stay Safe.hector H.
Everything was perfect and have rented small trucks for years from this location .... Great people !!!ROBERT G.
Le client n'a pas laissé de commentaire.Damon Q.
Le client n'a pas laissé de commentaire.eduardo B.
Friendlier service and Cleaner vehicleIvan S.
Quick to rent and return truck. The agent was very pleasant to deal with.Charles S.
Get new trucks and more wheels for â€œ26â€ truck it is disgusting in there dirty masksOSCAR J.
Le client n'a pas laissé de commentaire.george A.
Le client n'a pas laissé de commentaire.Humberto G.
Gentlemen sending equipment out was great but the truck was ABSOLUTELY FILTHY. It was old and beaten up. So bad in fact, that doing a walk around/inspection would have been useless. Worst truck I've rented and I've rented a lot of uhaul trucks!DALE N.
Le client n'a pas laissé de commentaire.AndrÃ© M.
La persona que me atendiÃ³ fue grosera y me trato como si yo fuese su empleado o le pedÃ el camiÃ³n prestado, de verdad tienen que poner personas con experiencia y educaciÃ³n,Edwin M.
Le client n'a pas laissé de commentaire.Henry L.
Le client n'a pas laissé de commentaire.Johan R.
I was charged a $25 cleaning fee for a truck that wasn't spotless when I got it. I left the cabin exactly as I found it and swept the rear box after I finished with the truck. I'd like a picture of what exactly was â€œcleanedâ€ that constituted at $25 charge.Hugo Manuel R.
All goodRANDALL M.
FREQUENT USERS LIKE ME WILL SHUT HAVE A DISCOUNTJose A.
Le client n'a pas laissé de commentaire.Yovani M.
Exelente AtenciÃ³n. Muy Contenta con el Servicio al RespectoMabia B.
Was perfect. Thank youDennis W.
Le client n'a pas laissé de commentaire.denise A.
The truck had a literal roach inside of it and empty cans of soda. The employee was not very nice and even wanted cash payment to put gas. Awful experience.Francisco V.
All perfect, very kind ur operatorJOSE C.
Le client n'a pas laissé de commentaire.Yurima M.
Well the back of the truck was dirty, truck direction was horrible was turning the steering wheel to other way. But rest was fine.YURIS P.
Le client n'a pas laissé de commentaire.alexandra M.
El Sr. Es muy gentil y amable. Todas las unidades estÃ¡n bien cuidadas. Es muy grato trabajar con esta Agencia.Catalina H.
El servicio fue muy malo, la persona que me atendiÃ³ al momento de regresar el camiÃ³n, me dijo que faltaba mÃ¡s gasolina de la que claramente estaba marcada en mi contrato, le dije que ya lo habÃa revisado y me dijo de manera grosera y amenazante , que si no le ponÃa mÃ¡s gasolina me iba a ser un cargo de $40 dÃ³lares adicionales. Para no ser suficiente, el encargado de recibir el vehÃculo me grito porque habÃa un poco de polvo en la parte de atrÃ¡s del camiÃ³n, yo le respondÃ, que solo habÃa rentado el camiÃ³n para cargar unos muebles, y me dijo de manera agresiva que tenÃa que limpiarlo. Realmente estoy muy desepcionado del servicio. No volverÃ© a usar el servicio de ustedesneptali A.
friendly, helpful, accommodating. great experience!Heather D.
Le client n'a pas laissé de commentaire.ROBERT G.
very pleasedPATRICIA V.
The gentleman I dealt with had a terrible attitude. Both when I picked it up, and when I returned it. Absolutely horrible.Rick P.
Le client n'a pas laissé de commentaire.Jose L.
Armando is always great with a smile on his face at all times. He makes my experience a good one every visit. The truth is that he is the reason why I return to do business when its need it. Overall good vibe and clean equipment.FERNANDO N.
Problem is only with my first and last name may name is Andrzej Przybysz if the Mistake is still on Your computer I have call the Police department on using may driver id.fransisco M.
Gracias por todo el apoyoCESAR M.
Armando was great help as always. I never have any problems with him. He takes good care of me every time. I will be coming back to see him if need it.FERNANDO N.
I should have double check the mileage when I first received the truck because I truly believe he overcharged but due to the fact I did not check I have nothing to go on. But the truck was in decent shape and the gentleman was very niceJosefina E G.
Le client n'a pas laissé de commentaire.Cesar Q.
Rent an office,so customers will not stay under the rain during a transactionBETHEL L.