When the check engine light came on, they upgraded me for free. Stella was great.
AMY S
Customer Reviews for Galvans Quick Stop Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The 20-ft van was very dirty inside and the outside windshield was full of baked on bird crap and the inside window was covered in dried dirt. However, the owner did offer to go get cleaning supplies and clean it but I told her I've already waited 45-minutes to get to get the rental and I had people waiting to load it up. She said she didn't have time to clean it before I got there. Also, the gas tank was supposed to have just under a full tank and she said it was lower than that and for me to take a picture of it and let them know when I returned it in Michigan. When I started the rental the gas gauge needle showed the tank was below 3/4 full. When I went just up the street I put $20 in the tank and it only brought the needle to where the owner had originally said the actual level was at. Was disappointed about this but I did make sure I returned the rental with 3/4 tank, and I completely cleaned the inside/outside windshield and the entire cab of the vehicle. I didn't want anyone else to have to drive it in the condition I had to.
Richard BLove the people that rented me the trailer!!! Very good people to work with. I recommend them to anyone!!! God bless them.
Jason KMy drop off point was Galvans Quick Stop Grocery, 2425 N 12th St, Abilene, TX 79603. When I arrived during business hours to drop off the UHAUL truck, the only person qualified to receive the truck was not available for two hours. The attendant suggested I leave the keys and contract with him so the the turn in process could be completed at a later time. I was not comfortable with this idea and proceeded to call a UHAUL representative. It took me almost an hour to complete the process. This was not a pleasant experience.
David DDrop off location is terrible. Lot is full with no room for equipment drop off. Employees avoid customers and run away when approached.
Aaron GThe location I picked it up from was great. The main location was trash
Angela CI do not recommend. When using this company (U-Haul) they will charge you extra for any unknown reason. They don't take anything into consideration when traveling from state to state. For the price they initially provided my was acceptable, however when I go to get the rental the price increased which wasn't acceptable, then when I returned my rental the office was close at 12 on Saturday. If your moving state to state, Just use another company, that way you don't have to pay this company almost $2000 and still have to do all the work.
Tramaine WLove the customer service of this location!!!!
Kevin CVery courteous service
Michael MVery professional was a pleasure doing business with people like Stella
arther RWe were scheduled to pick the truck at 10:30 and we were on time. We had to wait 30 minures or more before we finally got the truck. I had movers waiting at the house for us to get back so I we could load up and get to our destination. If you are going to be a U Haul dealer one needs to be there when the customer gets there they know what time the customer is suppose to pick up the truck right? BC 2-6-2024
Betty CAs I'm sure you know, YOUR ANDROID APP SUCKS BIG DONKEY DICK. Otherwise, Great experience:-)
Justin cYes the owners there we're really great and may my emergency issue less stressful and too stress off my plate
JUSTIN RWe waited for 30 mins after our pick up time foe the person to get in. After that she was very nice and helpful.
Ralph GEverything went very smoothly.
CAROLINA SThey mess up on milage paperwork & i was Charged way more Milage ... HOW ? i went from Galvans Store 2 old house at 1465 Graham St didn't move until Today & we went to 1402 Clinton & bk to 1465 Graham & Back to Store
ruben sStella was super friendly and handled everything I needed promptly while making me feel like family.
Gabriel WExcelente
Eumar LExcellent service such a blessing to know people still care about great service this lady is a true blessing and we could learn a lot from the owners of this location.
Lana MEverything was perfect with great customer service, would give 11 star rating
John KThe retailer was nice and friendly and I appreciate that
Vanessa HVery positive experience
David RThe person whom I talked to during the return was grumpy . Soo sad
Ricky TVery good people who went out of there way to serve me.
John MNo one was around when I dropped off and no one answered the phone… I have used from here before. This location is amazing. Close to my house and friendly lady behind the desk. My only concerns had nothing to do with this location. U-Haul is my main concern with the disregard to call me or answer my calls from the pickup location and what happened before I returned the U-Haul. This location and lady behind the desk is amazing
Cynthia HLove this place. Stella is the bomb!!!
Greg SBest location in Abilene to get a truck! Stella is so sweet, love her customer service skills. Treats you like family.
Greg SThe was very helpful and nice .
Kevin EThis location is awesome! Very professional, fast, & friendly!
DESTINEE BExcellent customer service. Stella is the best
Greg SMrs Stella is amazing and her husband had the trailer hooked up before I was checked out. 10 stars on customer service and will use this location again
Kristi BNothing. The equipment was clean. The expectations, rules, and such were very clear. The owners were so friendly and nice.
Ian BEach time I use this location, it's always clean and tidy, great service from the management good job.
JOHN DGreat place to rent a Uhaul and grab all your favorite delicious spanish candy. Mrs. Galvan was so nice and sweet!
Michael DSmall location mixed in with two other locations. I was confused as to where I should return the equipment. Thankfully the app accepted it.
Steven MBest place in town. This location sets the standard when it comes to service, kindness and simply a great experience.
Sucinda HFriendly staff , good uhaul trucks , ac blowed very good
DAVID JUnprofessional. Truck wasn't full with gas.
Duron SVehicle had no fuel. Inside was dirty. Ran out of fuel before I could get to a gas station.
Danny LThe Galvan family is an honest, caring, and hardworking family, they are the best.
Mike CBest spot to rent a U-Haul in Abilene. Love Stella and Joe. Keep up the good work.
Greg SThey never answered the phone the 3 times I called during business hours. Finally got them on the 4th try. Lady was super nice and helpful, but hard to get a hold of. Also, the storage area of the uhaul was dirty when we opened it.
John FGalvan quick stop we're very helpful and friendly! I recommend this location in Abilene area to anyone!
will bLady we rented from was amazing!!! Warm and friendly! ❤️❤️❤️❤️
KARREN SGreat service, love Galvan's
Greg SGreat personal service!
MICHEAL RThe location that I picked up the Uhaul was AMAZING! I have nothing but praise and gratitude for the whole experience.
Jessica BGalvan’s is the best!
Arturo BNothing! They are absolutely amazing people and went above and beyond! Will be returning for any future UHUAL needs!
Maria-Felishia EIf I could give Galvan's 10 stars I would. Stella and Joe are the nicest people. Best Customer service in Abilene!
Greg SNothing at at Galvan's quick stop is awesome. Very helpful
luis hBest U-Haul location in Abilene. Stella and Joe care about their customers. Love it!
Greg SVery nice & helpful people, do recommend making reservations
David FStella and Joe are fantastic representative's for your company. I will come back here. Excellent customer service
Greg SFound used water bottles and vape oil container in truck. Also I was charged for an extra day instead of the one day I was supposed to be charged for.
Raymond N15 minutes late opening store, agent needs training operating computer system, very slow process (took one hour from when I got there to drive off). Helped one customer first who arrived after me. Slipped $25 insurance fee in that I didn't notice when she asked me if I wanted to charge to the same card I had given when I reserved the trailer when I called the 800 number
James NThe owners of Galvans Quick Stop Grocery are amazing people and a pillar in the community! They were both so helpful and helped me get my rental quickly. I appreciate them!
Tamara EVery friendly family run location, even wished me safe travels and good luck on my move.
Kevin MVery polite and helpful
SEAN AThey did not receive our reservation. We showed up Saturday morning and no one was there to help us. We sat in the parking lot and called UHaul directly. The owners drove by and happened to see us sitting there and stopped. They were not at all happy to have to work with us and were not aware that they had a truck reserved. We reserved an appliance dolly and all they had was a utility dolly. In the end, we got the truck and all worked out but it was not at all easy or pleasant.
Brett SVery great customer service!! Will definitely recommend
Amanda LThe customer service was great.
juan bI need someone one from the corporate office NOT the abilene store to contact me please 325-374-3116
Mario CSeats can be comfortable and door even closed we could hear the noise from the road, seal of the doors it could be better
Cyrus OLocation was good and very friendly. The truck reserved for us had an engine light on shortly after we drove away. They quickly got us into another truck and kept our trip on track.
Tim RFriendly and helpful
Tom ZThe folks who operate this location were kind and courteous, very helpful and generous. We had a great experience with them overall and would highly recommend them!
James C