Location opens 8:30 am. Owner showed up at 9:45 am while I was on the phone with U-Haul 800#. George made the excuse that he had to stop at the bank and "somewhere else". I told him I had called the phone number on his business sign. He said "Oh no. You should call this number" and pointed to his business card that was on the counter. I told him I could not call that number because the card was in the office and the office was locked. Duh. He did not offer any compensation for being an hour and 15 minutes late. I am very disappointed with how this rental went. The van ran fine and was perfect for the job.
KAREN L
Customer Reviews for G&G Service Station Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Unsure why my drop off location kept changing. We were first supposed to drop off at a location on Fullerton then less than an hour later given a drop off in the suburbs….this would have been too far for us to drive to with the 30 given milage. I called and was told almost all of the ones in the city were full. Was finally given one of the only ones left in the city which was still a 35 minute drive. The women helping me on the phone was nice and got rid of the 30 mile cap.
Michael MThere is nothing to improve at this location. They made it quick and easy to pick up and drop off. Very good/friendly/fast service 10/10. Merci.
MARCOS TExcellent U-Haul location. Exceeded all expectations. Super friendly, efficient and easy to deal with… Overall…5 Star service!
DARYL BHave used this business over 20 times in the last few years and they have always been great!! They have a customer here!
MILDRED BThank you sooo much!!! Great service
Lindayvette LGeorge is wonderful. Everything went smoothly and he explains everything very well. Great service!
Barbara AThey put protection plan when we said we didn't need it. "System was down" so we waited an extra hour for rental
luiza mFriendly staff. I had no issues with my rental
JAMES RThe truck was loud
CURTSJA MOnly saw the outside
CHARLES MGet better units
Javier BOwner was very helpful and professional. The truck was clean and well-maintained.
Michael Wcleaned trucks
EDUARDO RVery friendly and helpful. Smooth check-in and checkout. However... I originally reserved a 5x9 trailer without insurance and they had a smaller motorcycle trailer that was better for me and would save me $10, so I agreed to take that one instead. But when the guy changed my trailer, he sneaked in $8 of insurance. Even though my original reservation had no insurance. Maybe most people take the insurance, but I had reserved it without insurance so I felt like I had one pulled over on me.
roberto dGeorge was great to work with, guided me through the best options for me!!
MARTIN CAs always great cuatomer service and very helpful. I am glad this is so close to my house
JULIO HTrucks were mixed in with regular cars which made it difficult to drop off. The guy was nice and gave good customer service. Except I bought boxes when In placed my order and I guess they are getting shipped which makes no sense because I moved already:)
AMADOR SUpon arrival, the personnel told me there was no space to drop off the equipment. After assuring him that was my delegated drop-off location, he offered to make space by moving trucks. To improve this process for future customers, I would make sure there is even space to drop-off equipment before making the customers to drive there which could be a far distance considering.
RANDY GThe check in and check on mobile is clunky and difficult to manage. As a first time user of the self check in and out, the instructions were not given in advance and in the moment, it took more than 1/2 hour to get my truck once I arrived to pick it up and slightly faster for the drop off. It would be helpful to verify the drivers and the drivers licenses in advance (like car rental places do it) and have all that done instead of having to do it in the moment sitting in your car outside a truck rental place. That is not the locations problem, that is a Uhaul problem. Otherwise my experience was fine.
Francine SGeorge was very friendly, polite, professional and quite helpful. He definitely made difficultly of moving easier.
KEVIN AFast and efficient
Joseph MCheck in was very quick. I told the attendant about the tire. He agreed and said he would call for service.
Steven FGeorge is the man! Highly recommend!
Francisco GStaff is friendly and helpful
Noel CGeorge was very pleasant, and helped my wife and I to have a good transaction on renting a truck. Thanks George.
Albert MIs all good . Good communication .
Jose NExcelent service
ARNNIE CHave rented from this location in the past. Will definitely rent from this location again.
David BPerson there always late opening. Plus the last truck I received was horrendous and dirty. Plus issues with truck itself, check engine light going on and off
Marek Soverall worked out great. Did not understand with app I could have pickup vehicle before opening time.
Anthony BGOT OVER CHARGED
Tracy DFast and easy process. George was great to deal with. Definitely will use again.
Raul HThe process was fairly seamless.
ANTHONY LGreat Experience
Steven NEverything was perfect.
Jesse DClean junk in office
Slawomir MVery good
Ivan DThe people are always so nice and helpful. They make it quick and easy.
Chance SEasy check in, available to answer questions and very courteous.
Melissa BCluttered place with the tv blasting
Chad EReserving the rental was easy. Good experience in the pick up. Easy drop off. I would recommend.
Suzanne WGeorge was very nice in helping me!
Louis zGreat service and customer service just before Saturday Closing.
WILLIAM Y