Évaluations des clients Garrido Food Corp

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Garrido Food Corp

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Christian B. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Nice people. Easy in and out.

Danny M. le

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Speed up your mobile app service it takes longer to pick up the truck on the app then to go inside where it is warmer

Myron O. le

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The furniture pads were not all clean, nor were they folded. They were delivered stuffed in a large green trash bag. Yet, I was required to have them neatly folded when I returned them.

Dieuseul F. le

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Nice location and fast

Kemar H. le

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Le client n'a pas laissé de commentaire.

MICHAEL G. le

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Le client n'a pas laissé de commentaire.

Jonathan E. le

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Le client n'a pas laissé de commentaire.

Yahya A. le

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I rented this truck without asking for $25 protection. When I picked up the car the agent did NOT ask me if I want to add it but added it anyway without notifying me and just handed me a paper to sign, Again he did NOT mention that he has added the protection. When I returned the car I saw they charged me for $25 I told them that I did not ask for but they charged me anyway. You can rest assured that I will not use Uhual anymore

Rodney H. le

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Le client n'a pas laissé de commentaire.

Joshua W. le

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The app did not work well AT ALL. Took about 30 minutes for me to just get through the app stuff, only to then be told I had to go inside and go to the counter for the key, which meant after all that I had to go stand in line inside anyway. They were efficient inside once it was my turn, but the app doesn't work well and shouldn't be promoted as an option until it does work better.

Yahnzy C. le

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I was supposed to get a call I regards to an issue on the location I was sent to for pick up of the truck and refund. I have yet to get a call.

morrison D. le

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Overall I was very satisfied

Janae H. le

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I will never use U-Haul again. It has been the worst experience I have had and it impacted my move in such a negative way and they have charged my account twice! Their only response was to call my bank who then said I need to contact the merchant ie U Haul. Terrible. And there is no remorse!

William R. le

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Le client n'a pas laissé de commentaire.

Ardyce A. le

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It was confusing, and the person didn't really do anything to officially receive back the truck other than take the key. I'm still not positive I won't be charged for another day even though I turned it in on time!

Michael H. le

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Le client n'a pas laissé de commentaire.

Reuben J. le

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Getting the vehicle in and out of the lot was very difficult. The site should work to make accessing the vehicles easier.

Anna J. le

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More signs for key drop off. I didn’t know I had to to the grocery customer service and wait in line with the grocery/lottery customers.

Persida S. le

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Very nice and professional, but not the typical uhaul office.

Thomas G. le

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All good

jeffrey B. le

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Le client n'a pas laissé de commentaire.

Zachary K. le

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Le client n'a pas laissé de commentaire.

france D. le

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Not accepting Prep aid cards not fair what if I was by myself. Good thing my nephew was with me and had a credit card. Also , mention it b4 people for the rental. And that was a bank card.

selwin J. le

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Great job keep it up.

Carl F. le

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Le client n'a pas laissé de commentaire.

Christian B. le

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Le client n'a pas laissé de commentaire.

Carolyn C. le

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confusing experience picking up the keys. was flustered in trying to figure out what was happening with the sudden change in reservation – the guy helping me was very knowledge, but no one else in the store was. uhaul could do better in explaining the specifics in picking up at this location.

sherry ann A. le

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I arrived at the uhaul before 9 AM as I assumed the location would be open at 9 AM as stated for business and service. At 9 AM I asked, 2 rep in the store if I can be assisted I was then told Uhaul does not open until 9 AM at which time all 3 of us looked at the clock which said 9:01 AM. Shortly, after the Uhaul attendant walks in with no acknowledgment I am standing at the window for service. She took her time setting up and clocking in along with fixing her hair before addressing me. By the time I had documents in my hand and was in the uhaul it was 9:22 AM. Unfortunately, although Uhaul representative was unprofessional by not being at the site on time and being callous with the time of the customer waiting. I received a call the following day from another rep asking me, "where I parked the truck as he is unable to locate the vehicle. " This call was recieved 24 hours after the vehicle was checked in and ticket was closed off and rental was returned, paid for and keys handed back to Uhaul representative. As a customer that call was extremely concerning to me as I have no idea what to expect next and the possibility of being charged for a vehicle that was turned in, paid for and closed off. Suggestion: If Uhaul opens at 9 AM have representative/agent at site 10 minutes ahead of time to be available for customers who are waiting. Suggestion: Have agents look for vehicles that were returned and parked instead of calling customer asking where the vehicle is .

Jeffrey B. le

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Le client n'a pas laissé de commentaire.

Alexandr B. le

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I wasted half of my day online and on the phone both with uhaul's Central reservations and the actual location office who sent me an email and text message confirmation and rest assured me that everything was booked properly. Just to find out upon arrival that they didn't have the reserved vehicle for me (or a valid alternative) and the reservation somehow magically got stuck in the limbo even though I received both written and oral confirmation from uhaull. I got lucky when another person was returning the rented vehicle at that location (she was supposed to bring it to another location originally but was advised on this location). It took the customer service rep an hour to realize she could give us that returned vehicle.

AUDREY V. le

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Le client n'a pas laissé de commentaire.

Nickeshia R. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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Le client n'a pas laissé de commentaire.

Leigh M. le

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I was overcharged by at least $100 for this rental.

Ian F. le

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Le client n'a pas laissé de commentaire.

Alfred C. le

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I made reservations to rent a uhaul I never asked for insurance coverage but without my knowledge someone form uhaul put in for insurance and extended time which I never requested,I try to rectify the situation over the phone but didn't get anywhere with customer service,I will be forwarding a complain with the better business bureau and I plan on never using the service of uhaul anymore,no one could tell me who made the changes this morning they said it was made three hours before I picked up the truck,plus when I went to pick up the van the guy just gave me this piece of paper and said could you and the driver sign this without letting me review it and didn't even give me a copy when I picked up the van,he only gave it to me when I drop the van off only to discover the extra charges,if I had noticed it before I would of dispute it right away

Christopher G. le

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Le client n'a pas laissé de commentaire.

David S. le

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Had 8am pickup, but was told at first that we wouldn't be able to pick up until 9am. Person at desk had trouble adding a second driver.

Gideon H. le

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Le client n'a pas laissé de commentaire.

Shallon G. le

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Last time I rent 4 hours I pay 19.99 this time I pay 19.99. Plus 1.59 per miles. The did not used my reservation she make me a new one and did this. My last rental was flat 19.99 plus insurance 25.00

Avi G. le

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Make it clearer that the location does not offer 24-hour drop-off. Also indicate that the "counter" is actually a Customer Service desk inside an Ideal supermarket.

Malcolm H. le

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There was folded plate with some sort of sandwich in the front seat and a bunch of little scraps of paper from different places on the dash. I think that they should be checked right before and right after the vehicle is returned. It should not be up to the person who comes along next to clean up the mess from someone else.

tahina G. le

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Le client n'a pas laissé de commentaire.

Rania E. le

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It was a quick drop off process.

Rachel S. le

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The actual moving of our stuff went smoothly, however when we were unloading in BK, we received a text that said something to extent, "we don't have enough space, find somewhere else to drop off." This is now Strike 3. I called customer service at this point, to which the phone rep told me, "they shouldn't have sent you that...if you had dropped off somewhere else, you would have been charged $80." This was totally unacceptable at this point. I spoke with someone else, a scheduling manager or something, to which he said, "no, you're totally fine to drop off. We'll see you soon." We get to the drop off location, and don't have any issues at the actual store. The gentleman at customer service checked the truck (and I'm pretty sure that he worked for the grocery store - NOT uhaul), and he said, "oh, you have to fold those blankets." I was rather annoyed at this point...What was I going to do? Unload on this guy? He had no control over any Uhaul policies...just whatever bare minimum he was trained to say. He was alright...no attitude. He just calming explained what needed to happen. So, i took the 5 minutes, and begrudgingly folded the blankets. I was not in the mood to deal with whatever cleaning fee that we might have been charged. We folded the blankets, and then was on our way. Low and behold...three days later, we get an email stating that we didn't return our truck. This is the last straw now. We called Uhaul, and was confirmed over the phone that the truck was - indeed - returned....but come on guys. First, you changed the pick up location (because the one listed on your website isn't a real one....PLEASE get that fixed or take it down...save someone else in the future) 2nd, you changed our requested vehicle 3rd, you *falsely* send us a text saying we have to change our drop off location 4th, after dropping off at the confirmed location we requested, we folded the blankets at the request of someone that doesn't work for Uhaul 5th, you send us an email saying that we didn't return when we really did. Listen....one improvement is taking that east 10th street location off your website. The other? Read our story, and do whatever you need to do to make sure it isn't a "one thing after another" headache. Moving is stressful enough, and this process DID NOT help. Maybe you can have a team of people that transfer needed vehicles from one location to another. When I picked up, I asked the manager if you had somebody like that to which her response was, "we don't do that here." Maybe it's something to consider?

GILBERT O. le

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Processing time.

Glaston P. le

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You can have a middle seat in the front of the van so

Karen M. le

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Le client n'a pas laissé de commentaire.

david R. le

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Le client n'a pas laissé de commentaire.

Eliezer C. le

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Le client n'a pas laissé de commentaire.

yonel C. le

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Thank you...

Frederick B. le

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Le client n'a pas laissé de commentaire.

ERNIE Y. le

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Le client n'a pas laissé de commentaire.

JAMES M. le

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No problems with the rental agent, but having an issue with the billing. I was double billed and have to dispute the second invoice.

glenn B. le

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Don’t charge so much for local mileage

DADRYANN L. le

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The van had previous user receipt information and small trash.

anne A. le

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Keep up the good work .

Dovid L. le

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Wait is too long

Eliezer C. le

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Le client n'a pas laissé de commentaire.

bruce R. le

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I think its ok

Ricardo A. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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There seemed to be a major issue with booking on the app which I had done vs in store. I essentially had a duplicate or "Modified" rental and it caused for an hour delay for me to pick the car up which I rented entirely through the app! Would love know what's the point in doing it Via the APP if it seems personnel at the counter and Uhaul Customer Service Phone Center could not figure it out! The Hour delay really screwed my whole day up with NYC traffic etc! I think next time I'll just rent a minivan from Hertz etc.

MICHAEL G. le

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Le client n'a pas laissé de commentaire.

Maarouf N. le

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Hard to find parking. Had to wait in line a long time.

alyssa B. le

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Le client n'a pas laissé de commentaire.

Chris S. le

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Le client n'a pas laissé de commentaire.

Rosa C. le

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Le client n'a pas laissé de commentaire.

Sondy L. le

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Le client n'a pas laissé de commentaire.

SAKIBOU D. le

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Le client n'a pas laissé de commentaire.

Lawrence D. le

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Customer service are is in a bad location inside a supermarket there is no where to stand comfortably while waiting without bumping into something or someone due to it being to close to an aisle and a cashier's station The representative was very polite and knowledgeable.

juan U. le

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Le client n'a pas laissé de commentaire.

alecia N. le

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Le client n'a pas laissé de commentaire.

Aqing C. le

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Le client n'a pas laissé de commentaire.

Zvi F. le

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Extra supermarket customer service personnel, so they can get away more easily from the counter to address the trucks without getting flack from market customers

jenia B. le

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Le client n'a pas laissé de commentaire.

Samuel D. le

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The hours of operation for this location are incorrect and they do not allow after hours pickup/dropoff as advertised. They charged me for 2 days because they close at 5pm on Sunday despite my confirmed online reservation for 11pm-11pm. Fix this.

Capri W. le

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Le client n'a pas laissé de commentaire.

MICHAEL G. le

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Le client n'a pas laissé de commentaire.

Dana N. le

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Le client n'a pas laissé de commentaire.

Allayne E. le

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Le client n'a pas laissé de commentaire.

Kenneth S. le

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Le client n'a pas laissé de commentaire.

Piper D. le

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Le client n'a pas laissé de commentaire.

Sara W. le

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Le client n'a pas laissé de commentaire.

Drew L. le

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Clean out the back of the vans/trucks. There was a lot of debris in the van that I rented.

Aditya B. le

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Le client n'a pas laissé de commentaire.

jo'ann M. le

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After spending at least 40 minutes on the phone trying to get customer service to give me a drop off address, I was given 1086 Brooklyn Avenue. I showed up at the yard at about 8:20PM. The yard didn't have enough lighting. I am a woman and I would not have felt safe in that lot were it not for my husband accompanying me. The location was not easy to spot. I managed to find it only because I got out of my vehicle and walked along the sidewalk looking at the addresses until I got to 1086. The iron gates were pulled shut but I discovered that the lock was not closed, it was just hanging there. No one was there to assist me so I simply pulled open the iron gates myself and drove in the truck. While my husband was parking the truck, I was standing in the yard and met 3 men who were in a UHaul about to drive out of the yard. I believe that at least one of them was an employee of UHaul. He asked me how I got in, I told him I simply pulled the gates open as they were closed but unlocked. He was in the process of leaving with the truck along with two passengers. He didn't wait for me to leave the yard, in fact, he asked ME to pull the gate shut and not to lock them, which I did. Strange. I strongly suggest you have more lighting and have a visible UHAUL sign.

Ross H. le

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Fantastic service!

clover S. le

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Le client n'a pas laissé de commentaire.

Kari S. le

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I used the app to check in and pick up the truck. But I had to wait over an hour to pick up the keys. The line was long and very slow.

Malia M. le

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I ordered a 10' truck but was given a 15' truck instead. I checked my original order and it does say 10' but they said no I had ordered the 15'. It was fine to drive but was much more expensive than the 10' that I anticipated getting. The man at customer service was very friendly and good-humored though.

mordechai M. le

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Le client n'a pas laissé de commentaire.

COLIN R. le

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Le client n'a pas laissé de commentaire.

Abena H. le

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Excellent service at this location.

Luz Carime S. le

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I would not recommend uhaul to ANYONE. I waited 2 whole hours past the start of my reservation to even receive my cargo van. There should never be a situation where a cargo is scheduled to be dropped off 15 minutes before the next rental. This is extremely poor organization and scheduling on UHAUL’s behalf and I demand a refund for the waste of my time. I already reached out by email (no response) and by phone (placed on hold for hours) but will keep reaching out until I get refunded. The delay in receiving my van pushed back my entire day, and I wasn’t able to finish moving apartments in time to return the van that evening, which meant I needed to park it over night and return it in the morning. A HUGE inconvenience. I’m furious and will never rent from uhaul again.

mehdi H. le

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Le client n'a pas laissé de commentaire.

Lisa O. le

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Le client n'a pas laissé de commentaire.

Tanya L. le

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i chose my rating based on customer service. the attendant was helpful but u-haul should consider updates to its app and inventory. overall, my experience was good, and eventually i got what i needed. wish there was an option for late drop off because there is no parking in brooklyn!

Carol B. le

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Le client n'a pas laissé de commentaire.

Jeremy B. le

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The woman who handled my order was delightful. She did a great job and was very helpful