Customer Reviews for Gellings Auto Service
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

1

They charged me for an extra day despite the fact I was supposed to get the day free. ND I have yet to be reimbursed for it.

Évaluation :

4

Drop off was quick and easy. No complaints.

Évaluation :

5

everything went very good

Évaluation :

5

real clean, had in heated shop,

Évaluation :

5

They were very helpful as I was moving to Aberdeen got me out of a jam while we moved with temporary boat and trailer storage.

Évaluation :

1

Four and a half months later, I am fielding reoccurring auto pay charges and false reservations made to my account and visa. I picked up my stuff in the middle of August. Finally reimbursed for two months of reoccurring charges in Oct to be charged again in November (that one did not go through due to maxed visa) to Dec. dealing with a false reservation that I had to call and cancel. Let's hope Carlie, the last customer service agent, was successful in stopping the problem. She was pleasant and cancelled the reservation. But, I also need the initial issue resolved.

Évaluation :

5

wanted indoor storage for our motorhome and secured space at the fairground for the winter

Évaluation :

5

We dropped off the trailer when the business wasn't open, everything went well.

Évaluation :

5

Excellent service

Évaluation :

5

Excellent service.

Évaluation :

5

Perfect experience. In and out in 15 minutes

Évaluation :

3

Service

Évaluation :

5

Headlights very dim and out of alignment. Very unsafe to drive at night.

Évaluation :

5

I was able to get the Uhaul I neeeded on short notice and it was returned that same evening. Swept out and with a full tank Need to check on the 25 $refund

Évaluation :

5

Le service a été excellent.

Évaluation :

4

Everything very good except needed a headlight adjustment very bad and one headlight out

Évaluation :

5

nothing

Évaluation :

5

Everyone was very friendly and made sure I understood everything before I left.... Excellent experience

Évaluation :

2

Dennis Gelling was rude on the phone. The U Haul company themselves are rude and can not full fill reservations in a timely manner. Very disgusted with the whole process I had to go through with U Haul.

Évaluation :

5

Friendly, helpful people.

Évaluation :

5

Elite customer service. Friendly! No waiting.

Évaluation :

5

Great Experience. Moved my youngest home after college. Wish I would have thought of it sooner.

Évaluation :

1

The trailer was dropped off before it was suppose to be returned. It was returned at 11am the day it was due and it was suppose to be dropped off by 7pm. Two days later, I receive my receipt and I was charged for two extra days, even though the trailer was brought back BEFORE it was suppose to be. Before receiving my receipt, I was contacted multiple times asking where the trailer was, and I explained each time that it was already dropped of at the given location. U-Haul has very poor communication between their staff and it has costed us money. Will NEVER rent from U-Haul again and will not recommend to anyone.

Évaluation :

5

FAST, FRIENDLY, TRUCK WAS CLEAN AND READY, ASKED FOR 7:30 PICKUP, DENNIS WAS THERE WAITING FOR US. MERCI

Évaluation :

5

Pickup and drop off was great.

Évaluation :

5

keep the good work, which i experienced working with Rod, your representative handled my request professionally by all means thank you

Évaluation :

5

You guys are doing great

Évaluation :

5

They were very helpful to me and everything went great.

Évaluation :

5

quick and easy. no hazzle

Évaluation :

5

paid for 12 furniture pads but only got 11

Évaluation :

5

paid for 12 furniture pads and only got 11

Évaluation :

5

Have more truck around the state to make it easier to get. We drove round trip of 240 miles. And cost me 80 dallors just in gas for the u haul to get to Pierre with out the cost of gas and time driving to Aberdeen to get the u haul.

Évaluation :

5

truck was clean and windows were bug free. very helpful service

Évaluation :

2

Reserved moving van and trailer at this location more than 2 weeks in advance of our move. 24 hours before our move we were told the equipment was not available at this location so had to go with Penske for the 26' van.

Évaluation :

5

All went very well. Good customer service. Vehicle worked as required. Vehicle was clean and ready to use.

Évaluation :

1

A Mr. Weaver checked us in and out. He was polite, we had no problem with him. The problem was with none other than the owner of Gellings Auto Service-- Dennis Gellings. Some 30 minutes after leaving there, he called me, more or less accusing me of damaging the UHaul. Saying he was rude is putting it mildly. When I tried to tell him we hadn't had any mishaps with the vehicle, he just kept right on talking over me. Finally the call ended. I took a few minutes to cool down, then called back, getting Mr. Weaver. LO and behold, he told me Dennis Gellings was calling others; (UHaul dealers, renters?) looking into the matter. SO, what that indicates is Dennis Gellings wasn't sure enough of my guilt to be as accusatory as he was, else why was he questioning others? Here's some friendly advice for Dennis Gellings: LEARN SOME CUSTOMER SERVICE SKILLS, or else retire and let Mr. Weaver run your business. We didn't damage the UHaul, but rest assured your business' reputation has been damaged. A happy customer on average tells three people about his experience. An unhappy one? 20!

Évaluation :

3

Improve your customer service.

Évaluation :

5

nothing they went above and beyond all expectations

Évaluation :

3

We showed up at 730 am to pick up car dolly. We were still there at 845 trying to figure out why the rental agreement qpuldnt process right. Finally, I started to my husband " is there anyone that we can borrow a car trailer from this is ridiculous." The uhaul place let us take the dolly and go. A few minutes later Dennis called and needed my debit card number for the amount of 169 and some change. I started to Dennis that the total was wrong. He then tells me to bring the dolly back that he was done messing with it and hung up on me. I called back and voiced my dislike and that was no way to treat a customer no matter what was going on. Then I finally receive the contract 2 days later with yet a different amount charged. I just dont see how someone can conduct a business like this and its OK to hang up on a customer. I will NEVER rent from them again. If I have to I will go out of town to rent one.

Évaluation :

5

Good service and fast,suggest signs to drop off trailers...

Évaluation :

1

Vehicle started to have mechanical issue during use and had to return to location, before we could finish the needed use.

Évaluation :

5

they were great and fast. in and out quickly

Évaluation :

5

I got there and they had me wait inside while they inspected the trailer and came in to get me on my way, He thought I was all done when I asked about when I get my deposit back and he said there shouldn't have been a deposit for that trailer. I showed him my contract and it thoroughly confused him about how it was all written up and he saw exactly what I paid and the deposit so he tried to get the deposit sent back to my account but there was lots of issues with it, eventually he got it squared away but he really stuck with it until it was figured out., I still have not received my deposit back in my account but I'm waiting.

Évaluation :

3

Was what I expected

Évaluation :

2

The man who works there was not friendly or helpful. The truck was dirty in the cab with pet hair and he was not willing to bring it to another location so that I could pick up my truck and trailer from the same place. That was frustrating.

Évaluation :

5

Great place!

Évaluation :

4

Very good service. Convenient location.