Customer Reviews for General Rental Center
(Concessionnaire U-Haul dans le voisinage)

2 313 évaluations

9189 Marshall Rd   Cranberry Township, PA 16066

(724) 776-9377

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(724) 776-9377

9189 Marshall Rd
Cranberry Township, PA 16066

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIANNE S. 
Évaluation :
2

Door on trailer was very hard to operate as was latch- rusty

BARBARA D. 
Évaluation :
5

The folks at General Rental are the best hands down. Its so quick and efficient when I rent a truck in person. Will continue to rent in person...As far as the Uhaul APP and process. THAT WAS A NIGHTMARE.So ridiculous

Nino M. 
Évaluation :
4

It takes soooo long to check-in and get approved to take the trucks. I would rather talk with a person, but that's just me.

Meghan P. 
Évaluation :
4

Great experience from start to finish, Made reservation for a van and it was available and ready on time. Office personnel were friendly and helpful. There was a gentleman in front of me that didn't seem to have much money and the representative allowed him to rent a truck the entire holiday weekend for the price of a two day rental. Very kind and great holiday spirit! The only negative I had were the seats had some animal hair on them but if that's the worse thing I had to deal with then I am happy. Easy return after hours. Would recommend this location over the others in our area.

THERESA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Very positive experience!

RYAN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lindsay P. 
Évaluation :
5

The best rental location for an abundance of equipment and UHauls in the Northern PGH/S. West Butler area.

DYLAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN S. 
Évaluation :
5

The inside of the trailer was a bit dirty and I used a drop cloth to keep the white furniture from getting soiled but other than that everything went smooth!!! Thanks for the easy rental arrangement!

Matthew J. 
Évaluation :
5

This location is my go to uhaul spot. They are always prepared and friendly

Brett P. 
Évaluation :
5

1) I needed to rent a utility trailer. When I made my reservation, I provided the information about my vehicle. I was surprised that I had to purchase an adapter in order to connect the trailer wiring to my vehicle. 2) Less than 2 miles after leaving the rental location, the trailer lights stopped working. I had to return to the rental location and swapped trailers. The lights of the second trailer worked flawlessly.

KEYKHOSROW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Nothing! Excellent service and product (truck).

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMED C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul D. 
Évaluation :
5

Great place and staff!

CHARLES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
3

Engine had a lot of tapping going on.

Vince K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
4

All good but truck smelled

Eric W. 
Évaluation :
5

Always pleasant to deal with. AAA.

BREADEN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
3

Booked online. Was given the option to choose pickup and dropoff locations, with only the drop off location specifically stating that it was only a preference and may change. Original chosen pickup location was 2 mins from my house but instead was changed to a location 30 minutes away which was incredibly inconvenient. Also selected to have in person pickup rather than 24/7 pickup as the website gave this as an option. When checking my order before pickup, I found that I had been switched to 24/7 pickup and there would not be a Uhaul employee at pickup. I called the number provided to discuss the order and the customer service rep was incredibly unhelpful, rude, and completely unbothered by my dissatisfaction with the experience. Basically told me nothing was wrong and that this was the process. During the phone call, I received 2 text messages right after I mentioned that I didn't select 24/7 pickup and was expecting a person to be there. The messages said that due to Covid-19 everyone was encouraged to use 24/7 pickup--this is sensible, but if that's clearly the way that Uhaul is/wants to handle rentals, then don't provide an option for pickup with a representative present. Set proper expectations for your customers upfront so they aren't surprised/disappointed/frustrated if/when you change something after purchase. Ultimately I went through with the rental because what choice did I have 24 hours before pickup. However, given my experience with this rental and your lackluster customer service, I will consider alternatives for future moving needs.

Brandon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody G. 
Évaluation :
5

Clean, easy and convenient.

MICHAEL H. 
Évaluation :
5

Met my expectations. Friendly service.

JEFFREY D. 
Évaluation :
5

I had a great experience! My rental was available as soon as I got there and the staff was very friendly. The equipment was in great shape which really added to the experience! Merci

DANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA M. 
Évaluation :
5

Very easy and efficient reservation / pick-up / drop-off experience!

Thomas D. 
Évaluation :
4

Friendly service.

CRAIG S. 
Évaluation :
5

The location is fantastic! However, the U-Haul reservation app needs to be fixed - implying to a customer that a rental is available at a location and then 24 hrs later getting communication that the rental will be picked up somewhere else that's 10+ miles away is totally unacceptable. If the app can't be fixed, then a 'limited mileage' filter should be incorporated so that reservations won't be accepted if the eventual rental location exceeds the limited mileage filter value. Example: My limited mileage filter is 5 miles. If the alternate location drive is more than 5 miles, the reservation is either not accepted or is cancelled, not automatically scheduled 24 hrs later.

Paul A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
5

N/A, everything was great

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN D. 
Évaluation :
5

Outstanding service. This is the only rental business I use.

JAMES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT F. 
Évaluation :
5

Fix the radio in the truck.

Davi L. 
Évaluation :
5

It was a quick in and out

MARVIN A. 
Évaluation :
5

Actually nothing. The 9' cargo van ran like a champ the entire weekend - both to and from Philly across the turnpike.

ALAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTI A. 
Évaluation :
5

Send an email of the final bill

EDWARD D. 
Évaluation :
4

Please send me a copy of the receipt for the Rental Charges?? I did not receive one. My email is tmartin323@zoominternet.net Thank you!

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY P. 
Évaluation :
5

My first trailer rental. Almost a disaster! You provide no tongue jack for this trailer which makes it very difficult to attach to the van, especially once loaded. The lack of a trailer jack caused me to strain my back attaching the trailer. In addition, the trailer nearly fell on my foot while trying to attach without a jack. I think this is a huge safety issue and may carry some liability for UHaul should a customer be injured due to lack of proper equipment of the trailer with a jack. In addition, the tie down rails are a joke. There is insufficient attachment methods on the 1" rail - the 1/4" slot will not support a sufficient sized rope, a ratchet strap hook or most any sized ratched straps. This is a poor design, especially since the attachments that hold this rail to the trailer wall are minimal and pulled out of the wall when tightening the tie down straps. Again a safety issue as these tie down points are potential failure points that would allow the load to shift and unbalance the trailer. You really need to address these issues. I cannot recommend to others the renting of a UHaul trailer.

ALBERT W. 
Évaluation :
4

They need to change the head light of the truck. It wasn't bright enough to see at night.

Ebenezer A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Quick and easy

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM T. 
Évaluation :
5

Would be good to be promoted via the app to return keys to drop box.

Joseph E. 
Évaluation :
5

Excellent experience with this location over the years. Had an issue with the return process this time. I returned my box truck after hours (first time doing this), and was unable to use the U-Haul app to check in. When beginning the process, the app directed me to return the key to the drop box, then proceed. The next step required me to take a photo of the odometer and fuel gauge, which cannot be done without the key in the ignition. Perhaps I made a mistake, but the instructions were pretty clear...return keys, THEN photograph the Odo/fuel guage. The ODo does light up with the door opened, but the fuel guage does not turn on w/o the key. The app would not accept my verification photo without both ODO & fuel guage shown. It would've been nice to save myself the convenience fee of $20. Oh well.

ZACHARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Very helpful

DAVID B. 
Évaluation :
4

Online pickup/return went smoothly. Overall an excellent experience.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
2

How about instead of saying that the mileage is lower than what it is you use honesty and make sure the mileage on the paper is the same as the mileage on the truck this way people aren't overcharged for miles drive. I rented a truck actually had 111995. The paper said 111953. I was charged 47-50 miles driven when I actually only drove 12 miles. This is robbery

James H. 
Évaluation :
5

Very nice and professional

MICHELLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

great service and great people, very helpful

MARTIN S. 
Évaluation :
5

Mike and his team are the best; competent, engaging, and responsive!

Robert O. 
Évaluation :
1

Still waiting for a promised call from the manager. See my reservation # and notes that the customer service rep Nubia took regarding my case. I'd like a refund for the inconvenience. Nubia Aldaba was great! Apparently her mgmt team doesn't care.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDAL K. 
Évaluation :
5

Mike was great as well as the gentleman who helped load the trailer.

DAWSON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene G. 
Évaluation :
5

The truck was very clean but before leaving the lot, the gas light came on.

Kaitlyn L. 
Évaluation :
2

Melissa at this location inserted 8 gallons of gas after return, at the surcharged price per gallon, despite the truck odometer having ~20 miles between pickup and return. I do not think she meant any harm, but who thinks 8 gallons of gas is needed for 20 miles of use, especially since the truck already had the gas replaced before return?

GODWIN T. 
Évaluation :
5

The intake person was well organized and made the pick up process easy and quick

CAMERON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
5

Pick up and after hours drop off were easy. Owner got me the best price available.

Steve W. 
Évaluation :
5

The 15' truck leaked water onto some of our boxes during a downpour rain storm. Can you make the trucks more waterproof/water resistant?

Susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
4

We requested 2 furniture dollies but they were not provided but still charged. Great otherwise and very easy service. Je referais appel à lui.

Mark B. 
Évaluation :
5

The staff is always friendly and willing to help

TERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tewarit K. 
Évaluation :
5

They are always very friendly and professional. Very quick.

ROBERT P. 
Évaluation :
5

The mobile app was problematic. Standing next to the truck, it doesn't recognize that I'm at the store so I couldn't process the pickup. I had to walk over to the mailbox. Then it asks a lot of questions I should have been able to fill out ahead of time and it took me 15" for something that should have taken 3. On the return, I couldn't complete the checkin. It asked me to take a photo of the odometer and I did so repeatedly but I couldn't get it to accept. I just locked the car and put away the key and hoped for the best. I know software is hard to write and get right but Uhaul's app is exceptionally poor.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY A. 
Évaluation :
5

Liz at reservations went out of her way to ensure we had the size we wanted at the location we wanted. Staff at Marshall road are always helpful

Kerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Non les évaluations ont été soumises pour cet établissement.

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