Évaluations des clients Geneseo 76 North

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Geneseo 76 North

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Robert O. le

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no issues to improve

Usular B. le

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When I arrived to pick up the trailer, the agent had a difficult time entering my reservation. I waited and wasted my time on him to figure out how to complete the transaction. He attempted several times to get it done, he even called another source for assistance, with no help whatsoever.

April A. le

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Le client n'a pas laissé de commentaire.

Anita V. le

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Le client n'a pas laissé de commentaire.

kitty D. le

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It is very necessary for you to update the truck share 24/7 system to reflect the appropriate pick up GPS location on S. Chicago St in Geneseo, which is where the trucks are actually located, versus an old GPS location 2 miles away on Ogden Ave and/or provide very clear instructions/addresses for the customer to start the check out process at the N Ogden address then drive to the actual GPS location/address on S Chicago St where the equipment has been stored since January 2019!!!! Dealer and 4th Customer Service Rep from the Call Center were very helpful and courteous and both deserve 5 stars for their customer service. The first 3 Call Center representatives that either hung up or were disconnected from my calls, however, deserve a very poor 1 star rating for what ended up being a 2 hour truck check out process!!!

jim F. le

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Great communications! Thanks!

Tyson C. le

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Rod & his wife were very helpful. Came in on a Saturday morning to help rent the truck.

Timothy S. le

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First off I should never have had to drive 30 miles it of my way to get a U-Haul. When I reserved my U-Haul at the nearest location to me they said that it was no problem. But instead I had to drive to Geneseo Illinois to pick up U-Haul then driving all the way back to my home to pack up. I feel like where I reserved the U-Haul, they should have accommodated me and picked it up themselves. That was a big inconvenience. Secondly with my truck I also rented a car dolly. The straps were not maintained and kept coming loose. I had to pull over every half hour or so to check straps and re-tighten. The equipment was rusty and was not maintained at all. Thirdly I was charged more than I was quoted for the options I had chosen. The Representitive said their was nothing he could do and that I had to take it up with U-Haul directly. Lastly I also had to do my own maintenance check on the vehicle (as far as checking tire pressures, which were low, and checking fluids, which the oil seemed iffy (But not my vehicle so I just drove it....). I would say over all this was a very unprofessional and poor experience. First time I’ve used U-Haul and not to sure if I could again. There are other providers available, it’s just that U-Haul is very well known and well marketed.

Nicole G. le

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Le client n'a pas laissé de commentaire.

Peyton L. le

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Le client n'a pas laissé de commentaire.

PAUL M. le

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Dear Corporate A good improvement would be to have what I reserved 2 weeks ago. Your office told me ON THE DAY I AM PICKING UP that I would have to drive to Washington IA to get my truck. I LIVE AND WORK IN IOWA. from where I was it would have been a 9 hour day to pick up and drive to house I was moving from. Vendor was very good. Very accommodating. He had a 10 ft van and 12’ trailer. I ordered a 26ft 2 weeks prior and ended up with this instead. It was not big enough for my furniture so I am out MORE MONEY to get another U-haul plus cancelling my helpers.

Kyle G. le

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Provide more advertisement of rental location and equipment in Geneseo, IL. Great service and smooth transaction for pick-up and drop-off of rental unit. Unit was in new, excellent condition.

Kale C. le

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Le client n'a pas laissé de commentaire.

bryan N. le

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Le client n'a pas laissé de commentaire.

JODI R. le

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Excellent service and very easy to work with. Highly recommend.

Tim B. le

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Outstanding service! We asked to move up our rental time due to an incoming storm. They gladly accommodated us. We will be back!

Jeffery R. le

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Le client n'a pas laissé de commentaire.

jordon H. le

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The female at the Milan location really helped me out a lot. The gentleman that runs the Geneseo location was terrific. My only complaint is with the corporate call center.

vick D. le

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excellent customer relations........very helpful and friendly folks.

Ken V. le

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Le client n'a pas laissé de commentaire.

John G. le

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Cruise control on the trucks. Adjustable seating. State that interior measurements DO NOT ALLOW for wheel wells. State ACTUAL interior measurements.

William K. le

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Le client n'a pas laissé de commentaire.

Dave K. le

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This place was supposed to open at a.m.. when we arrived, no one was there.

Paul D. le

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No improvements needed.

Joni S. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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I was very happy that they were able to provide the unit I needed at this location. It is conveniently located right by my house.

Stephen K. le

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Le client n'a pas laissé de commentaire.

STEPHEN K. le

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Le client n'a pas laissé de commentaire.

Chuck S. le

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Le client n'a pas laissé de commentaire.

Willard B. le

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Le client n'a pas laissé de commentaire.

Jackie H. le

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Le client n'a pas laissé de commentaire.