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ARNOLD D
Customer Reviews for Geneva Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff is exceptional. Very personable and kind. Equipment was ready to go and cleanly.
Heather HThe turn signal lever does not work properly. The turning signals would not shut off, nor could you get the bright lights to stay on. The only has 2200 miles on it, it runs like it needs a tuneup. I drove it for a total of 65 miles and it cost $25 to put the gas back where it was at. The gas was only $2,99 a gallon.
GAIL PCoffee and donuts
JOHN DThe computer software to rent a truck and return it was awkward and user unfriendly. The truck had the "check engine" light on which we were told when we returned it that it has been on for a long time, so no one worries about it. It took way to long to go through thee whole process. The manager did not seem to care about anything, leaving up to the ladies in charge to do the best they could. A shameful example of how Uhaul operates in a small location.
ERIC BMake the key drop off box slot a little bigger to fit the key, ring and huge tag, as it took me a few minutes to get it in lol
Tammy MGet a new system that I don't have to download anything on my personal phone to rent a trailer your site is flagged as unsecured and I couldn't download pictures of driver's license. Secondly erase me from your system I want nothing saved especially a credit or debit card
TIMMOTHY KOver the decades I have used your services with little issues. This year I am relocating to Ohio with multiple rentals and every service for this project has been well below standard. I am considering using Penski rather than u-haul. I am very unimpressed.
Dale BFalse advertising they took $160 out of my bank account when I just used it in town!! Brought it back as it was when I took it out as was only supposed to be charged $40,41 and then I get told there’s nothing they can do to refund me the $119,59!! I will never go there again!!
APRIL TKitty is a super lady and even helped me with the hookup when I picked it up! Having delt with the online Uhaul in the past , I highly recommend the walk in rental if you can get that to work rather than mess with online! Thanks Kitty!
Susanne VVery very nice people! I will only go there from now on.
Brian lGood experience. Small town charm, personable staff, prompt service.
Michael FI called to ask about keeping it a few hours extra since the storage place wasn't open for drop off until after the return time. The people said it was fine and it would only be a 20$ charge for the extra day/few hours. I bring it back and instead am charged over 54$ for the day despite being told it would be MUCH less. When we asked about it, they said they couldn't change the prices and uhaul controlled that. The issue is that they lied /told us a lesser amount first so we weren't prepaired for more. Terrible.
Lyle ACustomer service rep at this location was wonderful!
THOMAS PFound being pressed about not having a cell phone or a secondary phone number upsetting and unnecessary. Companies shouldn't assume everyone wants or has a cell phone or e-mail. If I have a valid drivers license and the ability to pay all else is irreverent.
James RNothing they are true professionals
Jason TNothing. It was perfect! Thank you!!
JOE SWhen we went to rent this trailer the women at this location told us they give a military discount, and when we pick up the trailer present the military ID and she would give it..When the time came she said She didn't say that..She lied. Don't do buisness with people like that.
WILLIS MPick up was a shit show. We got there a little before our pick up time of 6:30 and had trouble navigating what to click on the website. The instructions and YouTube video did not match the setup of the actual webpage. We finally figured it out. Halfway through I was notified that I needed a list of extra ID's that included a passport and calling references The initial directions said have your iPhone, internet connection, drivers license, and credit card- all of which I had. We finally got through the reference ordeal and then we couldn't find the "lockbox" which we thought would be located on or near the building close to the key dropbox which was clearly marked. After calling U-haul and timing out on the internet, we discovered the lockbox we spent 30 minutes searching for was a padlock on the back of the truck. Why would you call a padlock on the back of the truck a lockbox? It's VERY confusing. The customer service rep we spoke to said he receives many calls from our location with the same problem.
Shari RHauled this trailer from Geneva Ohio to Colorado that trailer bounced around so much the wiring harness pulled out Rough 1900 mile trip
JEFF FWonderful
Christopher WPerson at counter didn’t inform me well about returning after close other than drop key in slot.. I had to return to location 11 miles away to complete return then to find out was expected to take pictures after I dropped off keys.. uggh.. truck fine, just clunky experience w this location
ROBERT BThe equipment was clean and well maintained. The service provider was average as far as supporting the rental process. She was unaware of a fee would be charged if I cancelled and did not offer to check. She never walked the truck with me and she was unaware and unsure how to check for return discounts.
ROBERTA WGot a check engine light as I was on my way to return truck
David GEverything was great thanks for your help Morgan Griffiths
MORGAN GAt first I went online and attempted to rent a 15ft truck from Geneva, when that was unavailable I got a call in the morning and we were sent to a different U-Haul provider in the next town over. When we arrived at the place there was no one there and the number left on the door went unanswered and the mailbox was full. After several failed attempts to contact the Ashtabula store to get our truck and keys we tried to contact the Geneva store to see if they had any trucks available. They had a 10ft truck available that ended up being enough room to get my classroom things moved. The workers were kind and helpful in Geneva and got us on the road again. They said the confirmation number from the online rental never reached them and they weren't aware anyone needed a truck until I personally called though. I still never heard back from the other store. Luckily we were only set back about an hour off schedule.
Margaret KEverything went very smoothly. I used them one other time and would continue to use them. Very pleased.
Janice VThe lady told me I could have it until Sunday at 2 pm but I was getting messages 6 hours later saying that I had to have it back after I gave a deposit of 200$ and then on top of it my mile rate was supposed to be 40cents and I got hit with 0,99 cent a mile. This is the worst experience through uhual ever and im not paying that. I'm barely working and pregnant with twins and its such bullshit
Brittany AMore modern looking store
JOSEPH SFast friendly service. Enjoyed e interaction with the representative.
LAWRENCE BI returned the trailer and used their app as recommended. I was still charged a $22 inspection/ return fee. I am unclear as to what else I was supposed to do on the return. NOT HAPPY!!!
Terry FAll very satisfactory. Folks at Geneva Storage are first class.
larry hEvery thing was great, will use again.
HEIDI WI was stuck there waiting for an hour because your system would not take my credit card or anybody's credit card that day and made me very late on picking up items I Needed to get that day for moving And was not offered anything for my inconvenience. Also the ride in that moving land was terrible you could feel every crack and bump in the road and I drive semi truck for a living that is not a smooth ride like you advertise.
ANTHONY VThe self dispatch program was very time consuming and not user friendly.
Nick ZSimple and easy.
Ron CHorrible. The lady didn't know how to do her job. Needed a picture of my ID and couldnt figure out how to get it from her from to the uhaul website. We had to show her. She didn't how to navigate through for rental of the trailer and it had to be redone by someone else after we had left. The trailer it's had lights out and was filthy. Go to another uhaul center and save yourself the hassle.
Kathleen KIt took nearly an hour to process the truck rental that we reserved due to issues capturing the drivers license photos submitted to the system. This severely delayed our move and cost us some of the people that were only able to help for part of the day. Completely inconvenienced.
CHRISTOPHER MHave a better selection of trucks in the area.
MATT NIt was all good. Thank you
Jeffrey RThe people at Geneva Storage are always very nice. This is the second time we have returned a rental truck to them.
John W