Évaluations des clients Get It & Go
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Get It & Go
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frank D. le
The only problem we had was that they didn't have any dollies left. Otherwise, great service.
Todd S. le
Terrible customer service. Was told that the truck was brand new, not a scratch on it. Good thing I checked before leaving the parking lot- there was a noticeable dent on the driver's side fender. Also, he tried to overcharge me for gas. Again, luckily I took pictures of the gas gauge before and after returning the truck. But even so, he refused to admit his mistake so I needed to go over his head to have the issue resolved.
Garrison V. le
One of the best equipped U-Haul locations in the area.
Alberto P. le
I was overcharge for gas even though I send pictures of the gas tank when i picked it up the truck also showing the miles and after I drop it off. I spoke to the person and told him I put in 3 gallon and drove it 26 miles and I am yet to hear from anyone.
Thomas J. le
Van was well maintained. I little muddy but otherwise good.
Cathy H. le
Joe was lovely to work with-highly recommend him.
Ernest W. le
My helper had no seat belt and the rain was very heavy all day with the windshield wipers rubbing the entire day metal on glass not creating visibility to drive. Would have sent this sooner but the holiday took over my time
William M. le
My original pick up locatiin was 2 miles from my home. You changed my pick up by over 30 miles away. The original location as I found out isn't even open on a Sunday. Fix your website and better inform your customer phone representatives.
Joe G. le
U-Haul says the pickup process only takes about 10 minutes. That is not even close. There are a lot of steps that need to take place from photos and waiting for approval. The process take more like 30 minutes.
George D. le
The service was quick, easy and friendly
Peter A. le
Tire pressure warning indicator light was On and malfunctioning. I requested a pick up between 9:30 and 10:00am . Received a call from pick up location ay 8:45am stating the vehicle has to. E pick up before 9:30 because the attendant would be leaving and not returning until after 11:00.
Andrew B. le
It was a horrible experience it took an hour to pick up and another hour to return because I had to keep sending the pictures in and they weren’t going through. You should tell people in advance that they should not bother trying to Rent this way because the site does not work correctly. The delays caused me enormous problems I will tell others to avoid U-Haul. Have a nice day
Millie G. le
No problems with the location. I had issues with the mobile check in verification process which delayed the entire process and resulted in a lengthy frustrating phone call with customer service.
Edward L. le
The use of the Get & Go mobile app was brand new to me and was not described to me until I called customer service unfortunately U-Haul did not deliver the size of vehicle I needed U-Haul also made it difficult for me to try to switch to another vehicle in any case hi did take the rental and completed my project however the return procedure was not described at all and I found myself having returned the key and locked the vehicle the Get & Go mobile app does not allow to upload photos unless they are live and I had already returned the key. I will be better prepared for the next get and go rental or agent contracted rental in Future with U-Haul thank you
ROBERT A. le
In New York I was given a price $1800.00 for both truck and car tow dolly. When I pick the truck up each was priced separately. That is the only problem I have a comment on.
Neil G. le
Excellent van and the service was wonderful Thanks
Angela H. le
Not make people go on a wild goose hunt for keys/trucks/combo numbers. There was also a condom in my truck. Someone should really check the truck themselves rather than depending on random people to ensure its clean.
david R. le
Excellent customer service. Will definitely returns as well as refer friends.
MONA P. le
The representative was very busy but acknowledged me and gave me an estimated wait time I really appreciated this since we were on a time line Vehicle was nice and easy to drive
William F. le
Joe was extremely helpful and a pleasure to work with.
Thaddeus C. le
The app did not work on return. The camera would not turn on.
Brandon S. le
Nothing at all. Everything was absolutely perfect at this location. I’ve been to many Uhaul locations over the years but this one is way above them all. 10 out of 10
Peter G. le
The entire process was seamless. Checking in and out only took a few minutes. The van I rented was clean and well equipped.
Meghan K. le
This was a great experience! I had looked at many other services and they all had bad reviews so I took to social media asking for recommendations and the Mohegan Lake location came back w rave reviews from a friend. She was 100% correct! Easy location, pickup process a breeze, clean truck, easy to drive, 10’ truck fit all I needed for my 2 bedroom apt. Mileage was reasonable and no hidden charges! I will highly recommend this to others!
Gloria T. le
One of THE, if not THE Best place to get a uhaul - the owner Joe is knowledgeable, and guides you to make the best choice. Vehicles are ALWAYS clean and well maintained. Have been renting here for the past couples of years and each time I get high quality service and strong vehicles.
Jeremy Z. le
Always great service and Joe is the best!!
tom C. le
Best in area by far!!!!!
john B. le
Great service.
Joe F. le
Good experience - quick process - all good!
Thomas P. le
Joe runs a very good operation! No issues
Manuel a M. le
Easy to use app for renting and returning truck.
Andrew F. le
Joe did an exceptional job of managing a customer rush. His calm, patience and efficiency were exemplary.
Jeffrey E. le
Everything was convenient and worked perfectly. The experience of renting, using the truck, and returning, couldn’t have been easier.
Mark W. le
Great location and easy drop off. Easy return policy that really verifies your rental.
Andrei E. le
One of the wheels on the driver's side seemed to be a bit out of balance
Alan L. le
Wish there were longer hours or the return app was not suck a pain
Julie W. le
You have to click on your confirmation number so you can see where you pick up is scheduled.
Sabastian A. le
The return was brutal I was to drop on 10 st keeper and got there and they say can’t take truck . Call u haul on hold for 30 mins then lady says could bring it to cheeses another 25 mins away . So poorly done . Will never do this again .
mike F. le
Quick, efficient and very professional. The best of the Uhaul services I have used, and as a retired Army Officer I have used many
Juan D. le
Best service
George T. le
I was overcharged by almost $200 and no one will respond to me
Joseph C. le
All was great., having some direction to the office (small tripod) would be great. No complaints. I will be using and recommending.
Darryl E. le
The app for pick-up was not a great experience. Took to long, some language not clear, and even the key box needed to be clearer on how to open it
Chris M. le
There is not a chance that I would ever recommend this location let alone U-Haul to begin with to anyone else. Not my first time using it but I can definitely my last. Equipment was poorly maintained. Had over 1000 mile trip and first thing I asked when I was walked to the vehicle was “is everything in good shape? I do not want any issues†and the rep. quickly responded with yes without even checking anything. Along the trip I had checked out the dolly and found the tires were very dry rotted, low tread life and over pressurized. Then a chunk of the tire had ripped off on the highway causing the inner cords to be exposed making it a very very dangerous Condition to drive in which could have blown out causing a accident which could have severely injured someone or put their life in danger at highway speed next to tractor trailers. Also the right dolly tail lamp had fell out as well making it dangle which I had to stop to re-secure which I could have gotten pulled over and possibly ticketed. Again something that should have never happened. Next time I move I will be using budget or another company that takes better care of their equipment and their customers.
Stephen C. le
I was not able to complete the pick up using the app. It asked for a second ID such as a passport which is a little absurd. Fortunately, Joe Marciano was in the office and was able to help me. He was fantastic! He even walked us out to our truck.
Earl J. le
Same as the pick up location
Stanley H. le
Joe is very courteous, and helpful.
Melissa W. le
Clean new van. Joe was very kind and made everything easy. Ty:)
Jeremy Z. le
Great service and always available! Huge rental inventory. Very happy with this location and the great service :)
mary C. le
This was the second time that I used Get It & Go. Joe is very accommodating and a pleasure to deal with. I will definitely use Get It & Go again!
Timothy D. le
Didn't know there was a half hour window if you don't pick up within 1/2hr of Pick-Up time. Please make customer aware. I thought the original 4:45 pick-up was just a time put down for the 24/7 Pick-Up after office hours. All worked out and the Contact (Joe) at this office and the Customer Service was EXCELLENT.