Past pickups were in person and fine. When there was a problem the owner quickly corrected it. As a no person present service, that is, web based checkin, it is terrible. No instructions as to where the keys were. The van had many problems-service lights, washer not working, etc. poor van, poor instructions and very long hold times with customer service
John M.
Customer Reviews for Get It & Go
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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This was the first time I rented a trailer and everything went smoothly, from picking up the trailer , using it, and dropping it off. I won't hesitate to use this Uhaul location the next time I need to rent a truck or trailer !ðŸ'
Dennis S.The man was condescending and has poor people skill. Instead of being apologetic for the delay in giving our "reserved" truck, he went and lectured me on how reservation works. He said, "listen pal you're lucky you even get the truck and I came in to do you a favor!" I was shocked and reminded him that I was his customer. He wasn't doing me a favor. Anyway no help with anything else besides just giving me the key. I couldn't even get the help figuring out the actual odometer reading. Horrible feeling the entire day because of how he treated his customer.
Rithy S.No comments. Overall a good experience.
Robin H.Nothing your great!!
nillie G.Everything went smooth , I will defiantly rent again thank you .
Robert M.Nothing, everything was excellent
Vincent C.Joe was fantastic! Very helpful and personable. Communication was spot on.
Dan S.Great service - Joe explained everything to us and answered all of our questions. Will definitely use this location for future moves!
Francis G.I've always had a very long wait when ever I had to call U-haul. I might suggest getting more live phone operators that are located here in the USA.
William E.The process was quick and easy. Very friendly. Would let everyone know of this location. Merci
Janice T.No improvements needed! Top notch service as always. 10/10 would recommend everyone to go see Joe.
Joseph F.Had an excellent experience: Joe was great to work with; efficient, organized, professional, and helpful.
Linda S.Pick up & return were smooth. Personnel were helpful. I had a problem with electronic check-out, perhaps of my own making, but they were straightened out by the agent at Mohegan Lake.
WILLIS M.Excellent service and above and beyond assistance was offered.
Shannen S.Very well run and responsive. Have already recommended!
Scott C.Joe the owner very helpful.
Robert B.Website not working for reservation, checkout, nor after hour returns. Only two vans available and both had problems.
John M.Nothing. Everything was wonderful no problems fast service I was in and out I got my move done in a couple hours and brought the van back and deposited my keys in the drop off box
William O.It was a pleasure doing business with this establishment.
Anthony M.I was charged 20 $for gas despite filling it over the mark it was left at and then was told that there was nothing that could be done. Poor service what a scam.
Claude C.Joe is the best!!
Nicole S.Fast and attentive response, easy check-in and check-out at a busy location. We had no time to place a reservation but that proved not to be an issue, and the vehicle provided was excellent. Where we will go for future needs.
David G.Excellent from start to end
Kevin B.The checkout process is a bit overwhelming, with having to take pictures and checking out through the app. It would be more benficial to have a live person at sites to do check outs
CHARLES R.My truck was not fully cleaned as there was dried mud around the floor of the cab. However due to a repair for my original 15 foot truck, the truck I was given was a last minute find by UHaul. So I don't think there was time to clean it to meet my time for pick up. However besides this, everything worked out fine. Thank you for great customer support as well.
Ken P.This truck had considerable sheetmetal damage on the passenger side of the vehicle. There was no note of the damage on the condition checkout portion of your pick-up web site. While I was downloading photos of the damage to your site the site crashed and I could not return to the check out procedure page. The subsequent call I made to UHaul customer service had me on hold for more than an hour. EVERY call I have made to customer service has taken over an hour and up to two hours to reach a representative.
William B.Everone was so helpful. The mover we hired, Nelson, was very experienced and knowledgeable with angles and leverage. Would highly recommend him.
frank D.Location was clean, staff courteous and friendly. Definitely a 5 star location.
JOSEPH R.Joe is always great and makes to he experience very enjoyable.
Michael B.I rented a truck for only 4 hours and 19,95 $ turned into 90 $total rip off! Will never go back again or recommend!
Jessica W.Thank you. Excellent customer service.
Gabriey M.Have the ordered and reserved truck available on time
Victor C.I hate renting from this location. The owner of this location still owes approximately 183 $to Jeffrey Rudd back in CASH. Been unable to reach him. Tried to tocate Order Number: 22267807 by going to another location to ask them to retrieve the record. Surprise, surprise, it could not be located. He charged 0,99 a mile. Would like someone to call 909-485-0485 for Jeffrey or his caretaker 914-438-5185 so Jeffrey can be reimbursed the cash owed to him. He lives on a fixed income. I dont know why cash was asked for because Jeffreys cc was used for the rental on line.
Jeffrey R.Fast and efficient, made moving a pure pleasure
John M.The lock on the lockbox where I retrieved my key was broken, so it was a process to try and get it open. Besides that, my experience was great.
Anthony C.I waited 15 mins for the representative to arrive at the desk and initially did not offer to walk me to the vehicle.
William B.Trucks need USP Ports!
George D.Joe M. was very helpful and accommodating setting up our truck reservation. Would use his location again in the future.
Thomas M.I was moving out of a 1 bedroom in Manhattan. The 15' truck I rented advertised it was for up to a 2 bedroom apartment. I threw out furniture items such as a bar, bookshelves, dresser, and a large coffee table and the truck barely fit all my things. I had to use my SUV for the remaining items. Beware you may want to rent up a size.
Robert R.Joe is simply a scammer .. he double charged me for two days even thu I rented it for only 24 hours ... and I return the equipment before the 24 hours expire ( proof and pictures are available as evidence). When I called him about the double charge, he was rude and mean then denied returning the money. I had to dispute it with my CC company ... DON"T DEAL WITH THIS LOCATION .. THEY WILL SCAM FROM YOU
NADER N.You Smart Phone app is garbage and it took me about an hour to drop off. Your 800 number had me on hold for over 30 minutes. Terrible experience which is not the fault of the location as this was off-hours
PAUL C.Just an FYI My truck rental did not include a dolly or moving blankets. Not sure if that was extra cost.
Suzanne D.The owner did not show up, causing myself and several other customers to not get their trucks. After a few phone calls where he was extremely rude and vulgar, he mentioned that I need to download the app and checking out on a web browser wasn't possible. I will never go to this location again and chances are pretty slim that I will use uhaul after this. Please put someone in charge who even gives one iota of a shit about customer service.
Daniel K.This is my 2nd rental with this particular U-Haul agent and I will definitely be back when the need arises for a truck rental. The owner was very responsive and accommodating when other U-Haul agents lied about what was available and did not communicate well.
LAWRENCE Z.The actual location is quite a mess. Old trucks and garbage around. Could be much neater and cleaner. Joe was great though - very customer focused and friendly. Knew his stuff.
Kevin B.I ordered blankets and a furniture Dolly. Nothing was in truck. Your website is not compatible with iOS because u had great difficulty picking up and dropping off. Website wounding let me proceed either time on iPhone. My son was able to compare checkout with his android. When I called customer service I had to wait 35 minutes on hold to speak to someone. This was the worst experience of my life, never again uhaul. Never again. .
Nicholas A.Gentleman at the counter was EXTREEMLY !!! Helpful, courteous, and friendly. Will Always get my rental's from this location in the future. He was a pleasure to deal with. !!!
Edwin E.I will never use uhaul again. This location is terrible and unhelpful. The phone answering service is also terrible. I don't know how you're still in business.
Emilie N.Working with Joe was easy, simple, efficient and clear likenI cant explain. I moved from NY to VA and never had such an easy experience.
thomas P.When we arrived there were no trucks available despite us reserving one. After thirty minutes of scrambling and being on hold with Uhaul on the phone, they managed to get us a shorter truck than we booked, but it worked! We were very grateful!
Rebecca W.Such a great experience, thanks!
Angela R.The van was clean but it smelled bad, like a very chemical smelling air freshener was used to cover a garbage smell. Consider cleaning the vans and not using smelly chemical "air fresheners"
Felicity A.Advise customers that bungees with the plastic handles will not fit between the truck wall and rail! Advise the amount of space between rail and wall to plan tie-down technique! Excellent experience! Merci.
Glenn H.Once again , 5 stars for the owner Joe and this uhaul location !!! Only place I will rent uhaul !
Lisa C.Nothing to be improve !! Joe the owner here is terrific ! He's professional , personable and so very helpful! Highly recommend this uhaul location !!
Lisa C.