Website not working for reservation, checkout, nor after hour returns. Only two vans available and both had problems.
John M.
Customer Reviews for Get It & Go
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing. Everything was wonderful no problems fast service I was in and out I got my move done in a couple hours and brought the van back and deposited my keys in the drop off box
William O.It was a pleasure doing business with this establishment.
Anthony M.I was charged 20 $for gas despite filling it over the mark it was left at and then was told that there was nothing that could be done. Poor service what a scam.
Claude C.Joe is the best!!
Nicole S.Fast and attentive response, easy check-in and check-out at a busy location. We had no time to place a reservation but that proved not to be an issue, and the vehicle provided was excellent. Where we will go for future needs.
David G.Excellent from start to end
Kevin B.The checkout process is a bit overwhelming, with having to take pictures and checking out through the app. It would be more benficial to have a live person at sites to do check outs
CHARLES R.My truck was not fully cleaned as there was dried mud around the floor of the cab. However due to a repair for my original 15 foot truck, the truck I was given was a last minute find by UHaul. So I don't think there was time to clean it to meet my time for pick up. However besides this, everything worked out fine. Thank you for great customer support as well.
Ken P.This truck had considerable sheetmetal damage on the passenger side of the vehicle. There was no note of the damage on the condition checkout portion of your pick-up web site. While I was downloading photos of the damage to your site the site crashed and I could not return to the check out procedure page. The subsequent call I made to UHaul customer service had me on hold for more than an hour. EVERY call I have made to customer service has taken over an hour and up to two hours to reach a representative.
William B.Everone was so helpful. The mover we hired, Nelson, was very experienced and knowledgeable with angles and leverage. Would highly recommend him.
frank D.Location was clean, staff courteous and friendly. Definitely a 5 star location.
JOSEPH R.Joe is always great and makes to he experience very enjoyable.
Michael B.I rented a truck for only 4 hours and 19,95 $ turned into 90 $total rip off! Will never go back again or recommend!
Jessica W.Thank you. Excellent customer service.
Gabriey M.Have the ordered and reserved truck available on time
Victor C.I hate renting from this location. The owner of this location still owes approximately 183 $to Jeffrey Rudd back in CASH. Been unable to reach him. Tried to tocate Order Number: 22267807 by going to another location to ask them to retrieve the record. Surprise, surprise, it could not be located. He charged 0,99 a mile. Would like someone to call 909-485-0485 for Jeffrey or his caretaker 914-438-5185 so Jeffrey can be reimbursed the cash owed to him. He lives on a fixed income. I dont know why cash was asked for because Jeffreys cc was used for the rental on line.
Jeffrey R.Fast and efficient, made moving a pure pleasure
John M.The lock on the lockbox where I retrieved my key was broken, so it was a process to try and get it open. Besides that, my experience was great.
Anthony C.I waited 15 mins for the representative to arrive at the desk and initially did not offer to walk me to the vehicle.
William B.Trucks need USP Ports!
George D.Joe M. was very helpful and accommodating setting up our truck reservation. Would use his location again in the future.
Thomas M.I was moving out of a 1 bedroom in Manhattan. The 15' truck I rented advertised it was for up to a 2 bedroom apartment. I threw out furniture items such as a bar, bookshelves, dresser, and a large coffee table and the truck barely fit all my things. I had to use my SUV for the remaining items. Beware you may want to rent up a size.
Robert R.Joe is simply a scammer .. he double charged me for two days even thu I rented it for only 24 hours ... and I return the equipment before the 24 hours expire ( proof and pictures are available as evidence). When I called him about the double charge, he was rude and mean then denied returning the money. I had to dispute it with my CC company ... DON"T DEAL WITH THIS LOCATION .. THEY WILL SCAM FROM YOU
NADER N.You Smart Phone app is garbage and it took me about an hour to drop off. Your 800 number had me on hold for over 30 minutes. Terrible experience which is not the fault of the location as this was off-hours
PAUL C.Just an FYI My truck rental did not include a dolly or moving blankets. Not sure if that was extra cost.
Suzanne D.The owner did not show up, causing myself and several other customers to not get their trucks. After a few phone calls where he was extremely rude and vulgar, he mentioned that I need to download the app and checking out on a web browser wasn't possible. I will never go to this location again and chances are pretty slim that I will use uhaul after this. Please put someone in charge who even gives one iota of a shit about customer service.
Daniel K.This is my 2nd rental with this particular U-Haul agent and I will definitely be back when the need arises for a truck rental. The owner was very responsive and accommodating when other U-Haul agents lied about what was available and did not communicate well.
LAWRENCE Z.The actual location is quite a mess. Old trucks and garbage around. Could be much neater and cleaner. Joe was great though - very customer focused and friendly. Knew his stuff.
Kevin B.I ordered blankets and a furniture Dolly. Nothing was in truck. Your website is not compatible with iOS because u had great difficulty picking up and dropping off. Website wounding let me proceed either time on iPhone. My son was able to compare checkout with his android. When I called customer service I had to wait 35 minutes on hold to speak to someone. This was the worst experience of my life, never again uhaul. Never again. .
Nicholas A.Gentleman at the counter was EXTREEMLY !!! Helpful, courteous, and friendly. Will Always get my rental's from this location in the future. He was a pleasure to deal with. !!!
Edwin E.I will never use uhaul again. This location is terrible and unhelpful. The phone answering service is also terrible. I don't know how you're still in business.
Emilie N.Working with Joe was easy, simple, efficient and clear likenI cant explain. I moved from NY to VA and never had such an easy experience.
thomas P.When we arrived there were no trucks available despite us reserving one. After thirty minutes of scrambling and being on hold with Uhaul on the phone, they managed to get us a shorter truck than we booked, but it worked! We were very grateful!
Rebecca W.Such a great experience, thanks!
Angela R.The van was clean but it smelled bad, like a very chemical smelling air freshener was used to cover a garbage smell. Consider cleaning the vans and not using smelly chemical "air fresheners"
Felicity A.Advise customers that bungees with the plastic handles will not fit between the truck wall and rail! Advise the amount of space between rail and wall to plan tie-down technique! Excellent experience! Merci.
Glenn H.Once again , 5 stars for the owner Joe and this uhaul location !!! Only place I will rent uhaul !
Lisa C.Nothing to be improve !! Joe the owner here is terrific ! He's professional , personable and so very helpful! Highly recommend this uhaul location !!
Lisa C.Waited 30 minutes on the phone for mobile dispatch. That's a bit ridiculous.
ryan G.Unbelievably easy and efficient.
Laura P.Joe, is very responsive….everything went very well!
Dwayne E.Thanks for friendly service and a great pickup truck rental experience!
Martin M.Excellent experience.
Mark C.Joe is a pleasant person to do business with.
Mark O.Just treat them as well as you do me each time.
John B.This is absolutely my preferred U-Haul rental location, I never have an issue never have a problem very professionally one and I recommend this location to everyone
Michael R.After driving 30 miles to Brewster to get our truck, when then proceeded 30 more miles to get the trailer in Mohegan Lake!!! Round trip was 120 unnecessary miles! They never gave me the name of the place when I spoke to UHaul. The place we were to pick up the trailer called and gave me the new address of the place where the trailer was. I asked for the phone number there and she said she did not have. So we drove around trying to find the place. Finally the guy for Get it & Go called my husband's cell and he got directions. The guy was very curt and not friendly at all. He hooked up the trailer and yelled at my husband to stay in the truck, so my husband was not able to see how it was attached. Then he told my husband that he could not remove the trailer for any reason. Then the price for the trailer went up!! It was the worst experience we have every had with UHaul and we feel UHual owes us some money back!
Kathleen B.Nothing except lower price.
Thomas P.It took 90 minutes of wasted time to get through to Uhaul to get code to pick up the truck. I will never go back to this location
JOHNF D.No improvements needed- location and staff were excellent
Scott C.Best location Ive ever used. Punctual and professional.
Thomas P.I was unable to arrive at the requested reservation time and I was locked out of the app access for the truck. I called support and was informed that if I was a minute late, they would put a hold on my reservation. I commented that it would be nice to see that on the reservation screen, and on the pick-up screen. The rep responded in a snarky manor that "the information is in the disclosures that no one reads". I didn't need that snarkiness while frustrated in logging in during a pre-hurricane downpour. I suggest you send your reps to charm school so they can learn how to handle situations like this, and also clearly state your arrival time policy, both in the reservation site, and on the pick-up page in the app. Instead, the app told me something to the effect that the pickup had already been completed with no other information. I'm not happy with your reservation and pickup process. The truck was great tho, and Joe at the site is always wonderful!
DONALD MARTIN C.The owner was fantastic. Made sure I had everything I needed and that the truck was in perfect condition to go. Will definitely use this location again for my rental needs.
Mel C.