Customer Reviews for Gibson Downtown

Don’t use uhaul for your moving needs

I just returned the u-haul equipment today. When the people went to unhook the car from the auto dolly, they noticed that the safety chains for the front and back of the vehicle had not been used. And they also pointed out that one of the tires needed to be replaced immediately. They were surprised it made the trip.

Unsecure location closed on Sat

It was a good experience the owner was so helpful and the service was great

The guy was so nice

Price is outrageous, location is in the hood

Very good

Me Gibson is awesome. Great experience!

hard to improve

This uhaul experience was awful due to a few reason prior to this location uhaul canceled my reservation without notifying me putting me a day behind moving. And i was mislead at this location about milage. I was told i would be charge overage if u went over miles and it was the same weather i was charged overage or if i went ahead and added miles. I asked well ill just pay overaged and the guy made it sound luke i needed to add miles just in case and if i went over I'd get money back. So i added 25 miles. Went from 58 to 75 miles. Well i only used about 54 miles and the turn in place said i was told wrong and i just loose that extra money. I feel 30 bucks was stolen from me by the scottsboro location falsley telling me that

I did ask about the extension of time, which was discussed with the dispatcher after storm delays in Texas and waiting out tornado warning and occurrences in AR and northern AL. Much to my surprise the owner said there was no notes or additional time allowance....? She was the kindest most cordial and professionally person I’ve encountered at ANY UHAUL location!!! Can’t wait to use her services again....along with her promise that type of issue(s) would never be tolerated at their Scottsboro AL shop.

Again as I mentioned before. The service was great, and all the people who represent your company we're very friendly, and helpful.

They are so sweet when we stop in, love this location

Everything was great! They took the time to explain all of the features of the truck. I trust them and would use them again.

Don't Change everything was great.

They were very friendly and quick to help and answer questions great service

Business was closed but keys and paperwork was left. Very convenient drop box in front Great experience top to bottom

Be friendlier, had to wait for the correct person to be there to help us

On the way to our destination the truck over heated and we had to buy two quarts of oil to add to it. When we arrived we discovered that there were no straps on the van, we had been told they were there, so we had to go purchase rope to hold the furniture down. Then I receive my receipt and find we've been charged $12 for gas???? I think they owe us money!!!!

Lose the online verification code. It takes too long. I ended up going to the business direct to get things done faster.

It was wonder to rent a truck to move my couch. Thank you.

Friendly and helpful

Could've been given a better rate considering that I will never use uhaul again and won't pay money owed

You do not need to improve everything was above the normal.

Very friendly, courteous,and efficient!

same thing was told a 10 ft truck would be aviable on the day i requested. vendor said that they never gurantee a truck.

I can't think of any improvements. I was very satisfied with my rental experience.

They were the most friendly people I have ever met!!! So helpful!!!!

Location was closed when I dropped off trailer.

We got told it would only be a certain price and nothing else took out. We took it back on the right gas hand and they're saying we didn't plus took more money off my card. That's not right. If your gonna add more fees say it up front and not later. The money I had left was towards my sins birthday tomorrow in 12/7 and they took out so much I can't do that now. So thank you uhaul for taking money off my card without saying.

I will be renting from Gibsons in the future and I have a reservation for December 6for the Pickup truck

Everthing was good except this truck has very loose steerin. This truck needs to be replaced.

He didn't have the needed truck but found one nearby, made it very easy. I put N/A for equipment since it didn't come from this location (but it was clean and well-maintained). The only problem is the leg room was so short, it was painful for me due to joint aches from not being able to move. I'm not sure what you could do with this layout of truck, if the seat have height adjustment that may have helped. (I had to stop every 30-40 minutes and put my leg out the door for pain relief.)

This location was fine. The owner very friendly and helpful. But, this was not my original confirmed pickup location. It was unattended, locked up and closed. I had to call u haul to find another truck/location. Frustrating

The office at this location was extremely hot and full of smoke. The owner himself was very nice and helpful after we had been misquoted a price from the Uhaul representative.

You cost structure is NOT clear. I paid more than three times what I expected. I had to have the truck, so I rented it anyway. But, next time I will just borrow a truck from a friend.

Staff was friendly and professional.

MY TRUCK WAS VERY OLD AND HAD 150,000 MILES ON IT, WHAT A DISAPOINTMENT, I MAY NEED NEW KIDNEYS AFTER IT'S USE

Gibson's was very friendly, and made the conclusion to the move easy as can be. The trailer pulled well, with no mechanical problems. Would gladly recommend this company again.

Tie Rails inside pulled away from wall, the glue holding rail failed.

Very friendly and courteous.

All good.

I was told I paid a 60.00 deposit when I drop trailer off I would get that back l. So when I dropped trailer off I didn't get the money back because of how they entered it into system I have tried calling this location and no one is there.

Nothing, Mr. Gator was great!!!

The only thing I seen that was incorrect was on my bill. I picked the vehicle up at 4:00 pm and returned it around 9:30am the next day, and it has I picked the vehicle up at 11:30am? other than that it was great

This location was very helpful in getting everything straightened out for me. Could not have been more helpful!