Amos M.
Le client n'a pas laissé de commentaire.
Évaluations des clients Gibson Downtown
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Gibson Downtown
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TRACEY K.
Running lights on trailer didn't work
Brett A.
The pickup location and drop off were as expected. Changing the logistics on the customer at the last minuet is FUBAR! No recommends to my Friends for Uhaul.
Tina T.
Not a thing! I will definitely rent here again!
James H.
The trailer was dirty had oil all over the walls and floor the lights did not work had only one tail light the guy that rented to me did not seem to care that it was dirty and would not refund me a 15 cleaning fee stay away from gibson downtown 219 w willow st scottsboro ALABAMA.
Jeffrey D.
Make the trucks drive real fast and then turn left some time.
STEVE W.
Dropped off on sunday
tommy M.
Good people to do business with.
Linda R.
Needs no improvement. Owner was very nice and helpful. Seamless transaction. We were in and out of there in 10 minutes. Would recommend to anyone needing a rental in the area.
Glenda H.
Awesome uhaul dealer as well as uhaul corporate office. They didnt have a 10 ft hadvto take a 15 ft truck but they only charged dor the 10 dt truck. If ever needed again, I'll call uhaul. Thank you.
rick P.
Don't use uhaul for your moving needs
mike R.
I just returned the u-haul equipment today. When the people went to unhook the car from the auto dolly, they noticed that the safety chains for the front and back of the vehicle had not been used. And they also pointed out that one of the tires needed to be replaced immediately. They were surprised it made the trip.
Kara S.
Unsecure location closed on Sat
RAY C.
It was a good experience the owner was so helpful and the service was great
nathan G.
The guy was so nice
Jessie G.
Price is outrageous, location is in the hood
ALLAN B.
Very good
carolyn A.
Me Gibson is awesome. Great experience!
Mark M.
hard to improve
RUSSEL V.
This uhaul experience was awful due to a few reason prior to this location uhaul canceled my reservation without notifying me putting me a day behind moving. And i was mislead at this location about milage. I was told i would be charge overage if u went over miles and it was the same weather i was charged overage or if i went ahead and added miles. I asked well ill just pay overaged and the guy made it sound luke i needed to add miles just in case and if i went over I'd get money back. So i added 25 miles. Went from 58 to 75 miles. Well i only used about 54 miles and the turn in place said i was told wrong and i just loose that extra money. I feel 30 bucks was stolen from me by the scottsboro location falsley telling me that
Stephen D.
I did ask about the extension of time, which was discussed with the dispatcher after storm delays in Texas and waiting out tornado warning and occurrences in AR and northern AL. Much to my surprise the owner said there was no notes or additional time allowance....? She was the kindest most cordial and professionally person I've encountered at ANY UHAUL location!!! Can't wait to use her services again....along with her promise that type of issue(s) would never be tolerated at their Scottsboro AL shop.
Ed K.
Again as I mentioned before. The service was great, and all the people who represent your company we're very friendly, and helpful.
robert C.
They are so sweet when we stop in, love this location
Cheryl V.
Everything was great! They took the time to explain all of the features of the truck. I trust them and would use them again.
Donald G.
Don't Change everything was great.
JODY B.
They were very friendly and quick to help and answer questions great service
Rebecca C.
Business was closed but keys and paperwork was left. Very convenient drop box in front Great experience top to bottom
david W.
Be friendlier, had to wait for the correct person to be there to help us
Merri L.
On the way to our destination the truck over heated and we had to buy two quarts of oil to add to it. When we arrived we discovered that there were no straps on the van, we had been told they were there, so we had to go purchase rope to hold the furniture down. Then I receive my receipt and find we've been charged $12 for gas???? I think they owe us money!!!!
Bobby C.
Lose the online verification code. It takes too long. I ended up going to the business direct to get things done faster.
Michael F.
It was wonder to rent a truck to move my couch. Thank you.
Friendly and helpful
Marcous R.
Could've been given a better rate considering that I will never use uhaul again and won't pay money owed
mary R.
You do not need to improve everything was above the normal.
Roger B.
Very friendly, courteous,and efficient!
Scott S.
same thing was told a 10 ft truck would be aviable on the day i requested. vendor said that they never gurantee a truck.
john P.
I can't think of any improvements. I was very satisfied with my rental experience.
kelley O.
They were the most friendly people I have ever met!!! So helpful!!!!
KAREN M.
Location was closed when I dropped off trailer.
justene H.
We got told it would only be a certain price and nothing else took out. We took it back on the right gas hand and they're saying we didn't plus took more money off my card. That's not right. If your gonna add more fees say it up front and not later. The money I had left was towards my sins birthday tomorrow in 12/7 and they took out so much I can't do that now. So thank you uhaul for taking money off my card without saying.
william H.
I will be renting from Gibsons in the future and I have a reservation for December 6for the Pickup truck
SAM S.
Everthing was good except this truck has very loose steerin. This truck needs to be replaced.
RUSSELL F.
He didn't have the needed truck but found one nearby, made it very easy. I put N/A for equipment since it didn't come from this location (but it was clean and well-maintained). The only problem is the leg room was so short, it was painful for me due to joint aches from not being able to move. I'm not sure what you could do with this layout of truck, if the seat have height adjustment that may have helped. (I had to stop every 30-40 minutes and put my leg out the door for pain relief.)
Frank H.
This location was fine. The owner very friendly and helpful. But, this was not my original confirmed pickup location. It was unattended, locked up and closed. I had to call u haul to find another truck/location. Frustrating
Matthew C.
The office at this location was extremely hot and full of smoke. The owner himself was very nice and helpful after we had been misquoted a price from the Uhaul representative.
BILLY O.
You cost structure is NOT clear. I paid more than three times what I expected. I had to have the truck, so I rented it anyway. But, next time I will just borrow a truck from a friend.
RACHAEL W.
Staff was friendly and professional.
DONALD L.
MY TRUCK WAS VERY OLD AND HAD 150,000 MILES ON IT, WHAT A DISAPOINTMENT, I MAY NEED NEW KIDNEYS AFTER IT'S USE
DAN O.
Gibson's was very friendly, and made the conclusion to the move easy as can be. The trailer pulled well, with no mechanical problems. Would gladly recommend this company again.
STANLEY M.
Tie Rails inside pulled away from wall, the glue holding rail failed.
MARY-JO H.
Very friendly and courteous.
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