Le client n'a pas laissé de commentaire.
Daron S
Customer Reviews for Gilchrist Trading Post LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Owner was friendly.
stephen oOverall great experience
john mBest experience possible I would definitely recommend this location
Terry VFast, friendly, and great location
Ronald RSuper friendly. Very efficient in getting you checked out and checked back in. Super nice and clean truck that was very easy to drive
Michelle BThe owner was very friendly - nothing, in my opinion that needs to improve. She was absolutely wonderful.
Randy DVery friendly and attentive. Would rent from here again.
Lisa KExcellent customer service. Will rent U-Haul from this location again.
Scott LGTP was very friendly and they helped in every way possible. Thanks
dorothea hDidn't give a lot of good instructions on what we should do for pickup. But the lady at the location was extremely nice and very helpful with pickup and drop off.
Camrin GCustomer service was fantastic
DEBORAH TThe worst experience I ever had with UHAUL. The so called motorcycle trailer was useless for any standard road bike. The tail gate is too short, therefore on level ground the MC center frame hangs at the top of the ramp. Apparently the designer of this trailer never owned a motorcycle. Your dealer had the personality of a robot, could careless about my total wasted rental. Plus I got this threatening call that if I didn't return the trailer on time it would be repossessed. Your Alpena Michigan dealer is terrific, the bitch in Atlanta needs to be repossessed.
Al CGreat service
Jim GHave rented equipment here many times - always pleased
John DNo problems, used dropoff box.
Anthony MVery helpful, also help with a upcoming rental next week.
Robert RNothing every thing was quick and simple. They were really helpful
GARY DThe could not explain the charges for deposit I paid no paperwork documents or email of charges
Kevin ROverall decent people with decent equipment. Only issue is the towing I had reserved was frozen to ground and so was the others. So I recommend them putting trailers on blocks or something to prevent this. Good thing was they were cool about it seen the issue and offered a auto transport at same price. So very fair and quick service.
SARA MThis site was not open, due to illness, which I feel I should have been informed before renting the truck.
DOUGLAS RUHaul electronic system wanted to charge a fee for wrong drop off for the designated location but the people took care of everything. I dropped off at the correct and only location in Atlanta Michigan
LLOYD VWindshield wipers were defective and Windshield fluid was filled with water so when I attempted to use it while driving in cold northern Michigan in the evening and the windshields immediately iced over completely and the wipers were worthless and this was absolute dangerous. I was able to safely move the truck over looking through an edge of the windshield and used the defroster to eventually thaw the ice. But the windows were still dirty from road traffic and I had to stop multiple times along my route to clean the windshield at gas stations. This was my most dissapointing experience with UHaul. Drivers beware of this possibility and do not expect the distribution center to check these items. Drive safe.
George MThe truck was picked up early on a cold morning with heavy frost and the back of the truck was left open so it got frosty inside and soon as it started to warm up the whole inside had to be wiped dry before we could load anything. The truck wasn't locked and anyone could have taken the blankets that were ordered with the truck.
Greg WStephanie at Gilchrist U-Haul in Atlanta, MI went above and beyond when dealing with the rental. Very informative and wonderful to work with.
Lawrence SStephanie was wonderfully helpful and pleasant.
Kathleen FWe were in a bind, ready to move and the trailers promised us didn't materialize, we called on a Saturday and got a truck on Sunday. Everything was new and operational and was so big we moved pretty much our whole house in 2 loads. We will tell everyone about you! The staff was courteous and friendly and very helpful.
Stuart WNothing. Stephanie explained everything really clearly and made everything easy. Great communication and support.
Sarah SNothing stephanie is a really great person helped us out a million thank you so much for all your help stephanie
Nikolas GIt was really nice and I would rent again from this U-haul thanks
Patricia DThe nice lady at this location did everything wonderfully. She made the process easy.
Robert HNot only was this location, beyond helpful, they were courteous, and helped us out of an almost impossible situation.
Stephen FThe tires were more than bald on the trailer when I received it. You could see the inner tube poking through the worn tire. I specifically asked if it would be okay to return the trailer after close and it would still be billed as a two day rental, and the lady I rented from said yes. I returned the trailer in two days and it was at about 11 pm that night (rented on 7/25 and returned on 7/27). Received an email today that I was billed for an extra day ($20) and an arbitrary "coverage" amount ($8). I feel like I've been lied to straight to my face. They seemed very nice but not sure why this happened.
Gunnar LI reported the trailer leak to the drop off location and they told me that they would make sure that they put in a repair request at U Haul.
RONALD SThis has nothing to do with the places but about the website and customer service. The site wouldn't let me change it to a one way so I had to call customer service. I was on hold for an hour to get my reservation changed. I think they need to use the system you can have them call you back and not lose your place in line.
Cheryl PMy experience was excellent. The people who run the place, were very helpful and very pleasant to work with.
Kelly FThe store where we picked up the UHaul was actually FANTASTIC. It's a consignment and antiques place that was really fascinating, and we bought a few things there. We highly recommend it, and the people are wonderful. The problem was that it was really far from the town where we lived, in a very, very remote area. It was strange that the UHaul place in Gaylord, where we live(d), had nothing. Also, the exterior of the truck was absolutely filthy. The window was complete splattered with bugs and dirt. We had to take it to a car wash and scrub off the winshield and the headlines. It was really disgusting.
Patrick NVery friendly staff. Took care of us after hours. She was the best!
ANGELA AExcellent service à la clientèle.
Thomas CNice little vintage shop . Owners were really nice
Tim HNice people and very good service!
James VEverything was good and well informed about hookup and safety. Would recKemend Their service to anyone else because they were understanding and virtuous easy to talk to.
GARY DBest experience I’ve had locally
Anthony HGirl was very respectful and helpful. She knew the equipment very well I was very impressed. I will go out of my way to rent from her again
Thomas SThey were ready when I got there. No problems beautiful service. Very nice and very warm and friendly. I rate them 100. Thank you
Joseph WIt was a complete and all around excellent experience. People were very knowledgeable, helpful and accommodating.
Lyle DStephanie was amazing to work with! She answered all my questions and told me to contact her if I needed anything. Everyone at Gilchrist were friendly. Top notch service!
Denise DEfficient fast pick up. Very Friendly and helpful.
Gary ZWe were charged for an extra day $40 even though we returned the truck within the agreed time frame.
Geraldandrew RI dropped the one way rental truck unannounced as per Uhaul agreement. I was greeted by Stephanie and told her what I had and was told no problem. What a pleasant representative of Uhaul she is. Also is a nice little store with all kinds of interesting stuff. Not having much time to shop I will be back to shop for sure.
THOMAS AStaff very friendly, efficient and professional. Truck was clean and ready to go at promised time. Return after hours was simple and complete. Very pleased with our experience and will be a repeat customer if needed.
Carolyn BThey refused to return my cash deposit and were incredibly rude when I said that I needed my cash deposit. I left with the key and said call me when you have my money. I called u haul of farmington hills (the location i got the truck from), then the area manager for u haul called me a few minutes later and was so condescending. I returned the keys and got my cash, and the lady handling the money called me a crazy bitch behind the van. It was a horrible experience.
Anna CThe app would not function for checking out the truck. It took 1 hour to finally check the vehicle out. There was damage to the vehicle and when new pictures or comments were entered they would not be accepted.
Robert FYoung man helped me even though they were closed as the u haul return e mail would not load. This young man is what makes companies Great. He went the extra mile and he didn't have to
Reynolds D