Customer Reviews for Gilman Street Rentals
(U-Haul Neighborhood Dealer)

4 802 évaluations

1241 6th St   Berkeley, CA 94710

(510) 596-8945

Heures

  • Lundi
    De 8 h am à 4 h pm
  • Tue–Sat
    De 8 h am à 5 h pm
  • Dimanche
    De 8 h am à 12 h pm

Services dans cet établissement :

Pour nous contacter

(510) 596-8945

1241 6th St
Berkeley, CA 94710

Services dans cet établissement :

Heures

  • Lundi
    De 8 h am à 4 h pm
  • Tue–Sat
    De 8 h am à 5 h pm
  • Dimanche
    De 8 h am à 12 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Easy process. Reasonable price.

Terri G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Will W. 
Évaluation :
5

Attendant welcomed us and completed the transaction very quickly. He was pleasant and friendly.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander K. 
Évaluation :
5

The truck had a flat back tire when I checked it out, but the second tire on the back kept the truck usable. It was only filled with a quarter tank of gas when I picked it up. The service staff was excellent and I really enjoyed my check-in experience.

Darryl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veron L. 
Évaluation :
5

Always a wonderful experience at this. Thank you.

Juliet F. 
Évaluation :
2

Let the customer know that the low gas light will go on in 20 miles.Moving is so stressful I don't need more things to piss me off

andrew M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

The staff was great. Very helpful

Dolores S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
4

The lot was well stocked and pickup was easy, but the van was pretty dirty inside. I was also billed for 2 rental periods in less than 24 hours by UHaul Truck Share 24/7 (not the fault of staff at this location). I would rent a van from this location again.

Kurt Y. 
Évaluation :
4

An attempted overcharge at the end of the day was insulting, but otherwise a good expwerience.

Dylan M. 
Évaluation :
5

Thank you for your great service at this location.

Tommy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thierno G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew T. 
Évaluation :
5

give the option of renting one-way for less than 3 days minimum & also include more free milage and/or free milage

annette G. 
Évaluation :
1

They charged me $28 for gas, when I returned it with the gas at the same level as when I had picked it up

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nima S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniela G. 
Évaluation :
5

The employees in the office were professional courteous and kind. I was in and out quickly and appreciate their help and services offered. Thank you very much!

Raymond B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliet F. 
Évaluation :
5

Everything went perfectly from start to finish.

BARBARA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paloma R. 
Évaluation :
3

Showed up 1 hour after the estimated time to be there and no empathy from the associate. I was due to arrive at 9:30am to return the truck. We weren't able to get there until 10:15am. He was confrontational. Said you owe us for one more hour. We accepted and took responsibility however, his lack of care will prevent us from frequenting uhaul in the future. Thanks

Dell D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall H. 
Évaluation :
3

Fuel below noted, check engine light on, poor suspension (uncomfortable ride). However the 2 staff members were nice. The vehicle was clean however.

Daniel L. 
Évaluation :
5

Guys are very easy going

Arnold W. 
Évaluation :
5

Always a pleasure. Thanks

JOSEPH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven I. 
Évaluation :
3

Online drop off procedure was easy Only one spot to choose from to return trailer It was lighted but if a woman only need to return it would be a little scary

Aida H. 
Évaluation :
5

Both workers were friendly and helpful.

Steven D. 
Évaluation :
5

Representatives were great, informative, helpful. Everything was quick and easy.

Shyan I. 
Évaluation :
5

Very satisfied with the service

OFA L. 
Évaluation :
5

Well your associates were friendly, knowledgeable and helpful. I don't know how they can improve. Just continue the service they gave me.

JaDonna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

I have rented here again and again. Staff is amazing and renting is so easy with or without a reservation. Fortement recommandé!

JACQUELYN Z. 
Évaluation :
5

Your computer system was down and the gentlemen that were working handled the situation like pros! They were calm and very helpful. This was my first time renting a vehicle and it won't be my last!

Donna T. 
Évaluation :
5

Excellent customer service from the staff!

Terry A. 
Évaluation :
2

The truck smelled & was dirty and had no gas. I was charge for gas when I returned it with half a tank and I received it on empty. The overall experience not worth repeating.

Lorena G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fernando A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
3

I left my jacket in the truck and haven't been able to talk to someone at the site to see if they located it. Rita 5102060995

Rita A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sikhumbuzo M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

neil N. 
Évaluation :
5

oui

Don K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick P. 
Évaluation :
4

Wait time to checkin was a bit long (15 min) even if I had one the pre-checkin online in advance, but otherwise great van, price and smooth experience.

Nathalie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah B. 
Évaluation :
5

I talked to an operator I need things resent for the accident I had. Please resend form to fill out. No damage to truck. Bumper damage to another car. Please send me the insurance claim paperwork with where I send the photographs . I never received

Sylvia B. 
Évaluation :
1

Please make sure this location is properly staffed, that return voicemails are provided as stated and that hours are not randomly adjusted or cancellations input without first contacting customer, especially when they have followed EVERY order of phone representatives to prevent this from happening. *Please refer to notes and recordings from all exchanges with customer leading up to, during and post rental.

DERYCK S. 
Évaluation :
1

Please make sure this location is properly staffed, that return voicemails are provided as stated and that hours are not randomly adjusted or cancellations input without first contacting customer, especially when they have followed EVERY order of phone representatives to prevent this from happening. *Please refer to notes and recordings from all exchanges with customer leading up to, during and post rental.

DERYCK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sikhumbuzo M. 
Évaluation :
5

Service was excellent and fast it took me very little time to get my Quitman loaded and be on my way

ASHPENAZ G. 
Évaluation :
3

let customers know they nee to check back on line to return a rental .

patricia S. 
Évaluation :
2

I did not receive a receipt and when I looked it up it came back as an error. I may have been mischarged since i didn't get any of the padding i ordered.

David C. 
Évaluation :
5

Found a jacket inside the truck. Probably belong to the previous renter. We just returned the truck and left the jacket behind the driver seat. Maybe the jacket owner will reach out to you soon.

Weer C. 
Évaluation :
5

Customer service was excellent all around from the booking,rescheduling and actual pick up. They all were professional and quick to help us! Merci.

Eliza M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean-Paul W. 
Évaluation :
5

Very quick check in process as well as drop off. Online portal is very user friendly …. Lots of options with labor to assist you as well….Well done!!!

John M. 
Évaluation :
1

The tire pressure light was on I put $35 in the gas tank and the lever/arm didn't change to the accurate amount of gas

Brittany G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis C. 
Évaluation :
5

Always easy to book and great service

Cindy K. 
Évaluation :
4

Easy and convenient.

Roger A. 
Évaluation :
5

Travis at the counter was fantastic

laura I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleo V. 
Évaluation :
5

Travis is a true professional and has an amazing attitude. He was so helpful to assist me with everything aboveboard service.

Carlos H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANKLYNN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice P. 
Évaluation :
5

Guy at the counter was great. Easy going, efficient, friendly.

Shiras C. 
Évaluation :
5

Great customer service and efficiencies!

Susan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Y. 
Évaluation :
5

I had a mechanical problem several hundred miles into the trip, which fortunately resolved itself.

CLAY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniela G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rudolph M. 
Évaluation :
5

The worker there was excellent. One problem is I called ahead of time twice to let them know I was running late. No one ever answered the phone or called me back after leaving two messages.

Craig T. 
Évaluation :
5

The service was excellent and I would definitely recommend this location any day!!!!

Jill J. 
Évaluation :
3

The drop-off location is not well lit at night, and downright scary after hours. It isn't a great neighbourhood. Better lighting would help. Other than that the person who runs the location is lovely and helpful.

Lailey W. 
Évaluation :
1

Picked up the truck and the gas tank was on empty and the left front tire was low causing the warning light to come up. The customer should not have to go the gas station for the first thing, totally unacceptable. Then when I told the agent the tank was on empty, he said he would amend my contract, which he didn't. So, when I returned the truck on empty as I got it, I was charged $162 fuel service charge! That does not include the car transport I had reservations for #21714505 and the customer did not return the transport on time or at all, so I could not transport my car!

Darren J. 
Évaluation :
5

We love Travis, the owner!

Yehuda Sharalyn F. 
Évaluation :
4

The system allowed me to order (2) dolly's that the location didn't have in stock.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin J. 
Évaluation :
5

Electronic after-hours checkout was very difficult. I was overcharged and unable to enter the reason why once the application had been inadvertantly okayed.

David H. 
Évaluation :
5

No hassles. Pickup and return were both easy and fast. Good rates ! Just wish Uhail signs on their fleet of transportations are more discreet in their signs. It's shouting uhaul when you drive around. After all uhaul is a very well known company.

Felipe N. 
Évaluation :
5

I don't know the worker's name, but he was a tall African American gentleman , and was working alone. Despite how busy he was, he was very nice to everyone and provided outstanding customer service.

Mary D. 
Évaluation :
5

Travis is the man. Seamless checkin. He was very accommodating when my move took longer than expected and I needed to extend the rental. I know another guy moving October 1st and I have already told him to go to Travis at U-Haul off of Gilman street

James T. 
Évaluation :
5

Service is superb and affordable . I definitely recommend your services

shabir K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
4

The fuel noted on my receipt, which I was not given until afterward, was wrong. The receipt claimed 3/4 but in actuality, the reading was .5. I drove only 5mi and nobody has an answer for how I could have possibly used a 1/4 tank driving a mere 5mi trip. The initial notation was wrong and have been overcharged and inconvenienced as a result. Now I'm being burdened w/ arguing this point over and over again w/ various ppl and an upcoming conversation with a field manager. I have been a long time U-haul customer and have never had a single issue. This is quite a disappointing and time consuming experience

Chris E. 
Non les évaluations ont été soumises pour cet établissement.

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