Customer Reviews for Gilman Street Rentals
(Concessionnaire U-Haul dans le voisinage)

3969 évaluations

1241 6th St   Berkeley, CA 94710

(510) 596-8945

Heures d'ouverture de l'établissement

  • Lun : 8h am à 4h pm
  • Mar - Sam : 8h am à 5h pm
  • Dim : 8h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(510) 596-8945

1241 6th St
Berkeley, CA 94710

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 8h am à 4h pm
  • Mar - Sam : 8h am à 5h pm
  • Dim : 8h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Macdana S. 
Évaluation :
5

It was great honestly

Adam F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
3

The entrance was blocked by returned trucks. I couldn't get in the parking lot until 10 minutes later

MING L. 
Évaluation :
5

This was awesome! So easy to pick up, and no hassle! Great location too!

Robert F. 
Évaluation :
5

The employee working Saturday evening was incredibly helpful and went above and beyond to help us drop equipment off and send us on our way.

Elizabeth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene S. 
Évaluation :
5

Since my last experience a decade or so ago the process has been streamlined and went much, much faster.

Stephen W. 
Évaluation :
5

Nothing, very well run and efficient location. The staff is very pleasant and easy to work with.

John R. 
Évaluation :
5

Great location. Nothing I can think of.

SAUL A. 
Évaluation :
5

The gentlemen working there I believe his name was Travis. Even though we were earlier than they opened he was very polite and gave us some details to help decide on what we needed. He helped checked us in quickly and gave us great customer service. Would recommend him

WILSON W. 
Évaluation :
5

Great service

Anatoly S. 
Évaluation :
5

Both young men working at this location were freindly and very helps=ful

FRANK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy L. 
Évaluation :
2

Staff here actively ignored me while I waited at the counter to return a one way trailer.

Grant S. 
Évaluation :
5

I was very happy with the speed of service, overall experience. I will be back maybe as soon as monday! thanks jon cook

jon C. 
Évaluation :
5

Thanks very much for adapting to my needs. I felt I was overcharged since I had a nighttime van drop-off, it spilled into a second dayâ€" I feel very grateful to see that the extra charges were dropped. The van also felt great and very safe to drive between berkeley and alameda twice back and forth. Would rent from this location again.

Resham M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn P. 
Évaluation :
5

The vehicle had a 1/4 tank of gas. Horrible. I only drove a few miles then tried to get back to 1/4 tank. I over-filled. Your guy who runs the place is really good, but honestly, your strange billing is awful. I can't recommend. Your tank should be FULL. That's it. SIMPLE. Regards, Martin

Martin A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jameson H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Somprasong L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah S. 
Évaluation :
5

I'm a regular customer, but this week I had a unique need for an out of town haul. Travis provided a clean pickup at a great price. Bottom line: Gilman Street Rentals is the best value in town, and the people are good too.

R Todd K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Strahinja V. 
Évaluation :
5

I'm completely satisfied with the service and quality from this location! Consistently excellent!

WILLIAM B. 
Évaluation :
3

The self check out thing is just wrong. You need someone there. Suppose I'd have had a major issue. There were other people there when I was dropping off who didn't speak English well and weren't as proficient with their cell phones. What were they supposed to do. That left a bad taste in my mouth.

AYIZE J. 
Évaluation :
5

Just make sure that tow dollie is checked and repaired

Jean Michel D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dafydd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George P. 
Évaluation :
5

Loved this location - I felt taken care of as a customer, no hassles. I truly love u-haul as a company for their commitment for lowering people's stress during high stress times (moving). U-haul is flexible, understanding, and reasonable with their prices, etc. This location absolutely honors this spirit of ease and trying to make stressful moves less stressful for customers. Merci.

Leigh W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDOLPH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUQMAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil O. 
Évaluation :
5

Hi! I wanted to fill this survey out to say that the folks at the Gilman U-Haul in Berkeley were excellent. My dad left his wallet in our truck - I got a panicked call maybe an hour after we returned the truck. The location closed early for the 4th of July holiday, so I left a voicemail asking if they could check the truck in the morning. They promptly called me back the next day and I was able to pick it up and ship it back to my dad. The whole thing was no fuss, and I appreciate the staff's honesty and communication! Also, the rental experience itself was convenient and straightforward. I will definitely come to this location again.

Lewis K. 
Évaluation :
5

Hello - Today was my 2nd rental at this location and on both occasions had the pleasure of renting from Travis. This employee is probably one of your biggest assets in the entire state 😁 - whether y'all are aware or not. They are genuine, a kind soul, professional, efficient, and incredibly knowledgeable (even about various things that they didn't have to spend the time to help me with - they went above and beyond). I had a lot of questions, and random requests when I've rented and have gotten chatty in these isolating pandemic-times. Travis made it super easy for me, explained exactly what I asked for help with, managed multiple customers solo like a pro, and also was a pleasure to interact with. I would drive an extra hour to rent from this location, rather than the idea of dealing with a cranky, jerky “regular” employee that is much more common (and not just at Uhaul). As someone who stays in my tiny bubble, that's saying a LOT, lol. I never wanted to use uhaul services EVER again after a horrendous experience in 2018, but with my only 2 experiences since being at the Gilman St location, and on both dates with Travis, I have changed my mind. Hire more people like them - or maybe they should be the one hiring/training…anyway - thank you for an excellent experience, in what was expected to be super stressful and unpleasant - absolutely saved the day - TWICE! I hope they're appreciated and paid properly - they're a gem. Best, Jenna

JENNA K. 
Évaluation :
2

The gentleman at this location could care less about going the extra mile to assist me.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Great friendly customer service

Lawrence W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BROOKS G. 
Évaluation :
5

The rep we dealt with was efficient, professional, friendly and helpful.

Barbara E. 
Évaluation :
5

Best U haul crew around

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shubiao D. 
Évaluation :
5

The guys who run this location are the absolute best!

ERIKA S. 
Évaluation :
3

The staff member who helped us was friendly, knowledgeable, and helpful. I am sure that your next customers will be glad to work with him.

Francis C. 
Évaluation :
4

The van's gas tank was on empty when I picked it up (light was on), even though I was told it had 1/4 of a tank. I had to put gas in the van immediately. Thankfully there was a gas station nearby. Customers should not be rented vans with no gas in them. When I mentioned it to the employees, I was told that all of the vans had no gas.

Jacqueline B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
4

I like U-haul because the equipment is very good. The people are nice, but the wait time on the phone is getting to be far too long! I was on hold for 54 minutes before I could talk to a customer service agent.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nasig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daesoo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah S. 
Évaluation :
3

It is impossible to communicate with this uhaul location via phone. I called the number at least 10 times on different days and at different hours and not once did someone answer the phone. I left at least 3-5 voicemails requesting a call back across a span of two weeks and never got a returned call. The only way to talk to someone in the office at this location is to go in-person. That is really frustrating.

Singe M. 
Évaluation :
5

Excellent customer service!!

Ryan A. 
Évaluation :
5

Great customer service from staff at this location!

Eric B. 
Évaluation :
4

Location was not open during drop off and the self-service return process was not working on my phone, so I had to call and was directed to download the app to process the return.

David A. 
Évaluation :
3

Mirror on passenger side could not be adjusted with motor control. This is a safety hazard.

KRISTINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skye C. 
Évaluation :
5

The office staff was knowledgeable, polite,friendly, efficient and helpful.

JENNIFER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tibor D. 
Évaluation :
5

I'm a regular customer. Travis anticipates my needs and is responsive to my requests. Gilman Street Rentals is top notch.

R Todd K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett H. 
Évaluation :
5

The gentleman who helped me could not have been nicer or more helpful. Give this man a raise!

Joanne D. 
Évaluation :
5

Guy that helped me was very nice and helpful.

Benjamin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amelia W. 
Évaluation :
5

The truck was old and rickety.

David F. 
Évaluation :
5

Travis who I see every time I rent a truck from this location is a true professional. Everything is always organized and ready. He makes the pickup and drop off process seamless. Can't thank him enough for a great customer experience.

Mitchell R. 
Évaluation :
2

The trucks should be cleaned before renting them out and the items we request to rent should be available. My truck was filthy inside and the appliance dolly I set up to rent ahead of time was not available. I was told that they didn't have any of the appliance dollies in a while. And the truck drove very poor. When returning the truck we informed the guy how dirty the truck was and he said he knew, but didn't clean it. The overall service is very poor!!

Amanda D. 
Évaluation :
5

Easy in and easy out

Larobb L. 
Évaluation :
5

The man who works there is always friendly and helpful. Today he went out of his way to get me the truck I needed even though I made a mistake with my online reservation. Total professional. Much appreciated.

Zachary M. 
Évaluation :
5

The location/office was well organized and efficient.

WAYNE P. 
Évaluation :
5

Love this vendor

Kimberlin A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BILL L. 
Évaluation :
3

Rule about 24 hour limit really screwed up my plans and made me drive twice as much

Carol L. 
Évaluation :
5

No complaints. Convenient location, easy rental

Adam R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dominic L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane C. 
Évaluation :
5

Travis and crew are there for you

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JILL ELAINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bogdan C. 
Évaluation :
5

The manager was very helpful and accommodating to our schedule. Excellent service.

Anton D. 
Évaluation :
1

The electronic record states that there was 3/4 amount of gas, but the actual truck only has 1/2 of gas. I took a photo to prove the point, but the person still said I had to get

Youngjae K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia X. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

good service and available all the time.

Gabriel P. 
Évaluation :
5

Very good experience. The service was very friendly and professional, and everything was well prepared and efficient.

Cheryl F. 
Évaluation :
5

The truck was very noisy. I think the muffler was loose or broken. It also had very little acceleration. Very slow and sluggish compared to other trucks I have rented from you.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL F. 
Évaluation :
3

Did self return. I did call this location multiple times the week before, the day before and day of. No one ever picks up the phone during operating hours.

Michael B. 
Évaluation :
5

great crew, very smart, professional and confident.....

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurent S. 
Non les évaluations ont été soumises pour cet établissement.

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