Travis and crew are top gun!Robert B.
Customer Reviews for Gilman Street Rentals
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Berkeley, CA 94710
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 8h am à 4h pm
- Mar - Sam : 8h am à 5h pm
- Dim : 8h am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Malwina S.
Le client n'a pas laissé de commentaire.Elliot W.
The customer service reps here are always so helpful and nice. Merci.Grace T.
Le client n'a pas laissé de commentaire.Mingyao D.
Dropped off our after hours follow all directions on the sign through U-Haul.com and sign it in thank youJUSTIN M.
Always a great teamJeff R.
Le client n'a pas laissé de commentaire.Carlos P.
Le client n'a pas laissé de commentaire.ZACHARY G.
Very friendly staff Thanks!!Bernard D.
Le client n'a pas laissé de commentaire.BRYAN F.
Le client n'a pas laissé de commentaire.Edgar H.
Everything about the rental was perfect, wouldn't change a thing. Office guy was awesome.Mark D.
they are very friendlyBIJAN S.
Le client n'a pas laissé de commentaire.Kaitlin K.
Le client n'a pas laissé de commentaire.Alison M.
Good customer service and easy to drop off the truck after the office was closed.Elizabeth M.
The agent working today was great. So good, in fact, I felt compelled to bring him some homemade food as a thank you.CLAY V.
Location was fine, the app didn't work to return truck as it couldn't ever get past loading pictures of the odometer. Finally switched to using the web browser version and that finally worked to get the return done.ROBERT D.
Gas was not full but they gave me as a full & I just drove 35 miles & makes me put 26 $dollars of gas.Subarna B.
Super smooth transaction, great staff!Ry C.
Provide accurate billing, please.Suzy G.
Le client n'a pas laissé de commentaire.Stephine S.
Le client n'a pas laissé de commentaire.Andrea P.
Le client n'a pas laissé de commentaire.CHRISTOPHER A.
I can not thank the GIlman St. branch enough! The representative was extremely helpful when things went sideways with my reservation. I will definitely be coming back!venkatesan M.
Le client n'a pas laissé de commentaire.Mehr S.
Le client n'a pas laissé de commentaire.Duane M.
Le client n'a pas laissé de commentaire.Heidi S.
The two fellows who assisted me were efficient and kind. Very easy pick up and drop off. Seamless. I would gladly use this business again.SARAH C.
Be clear and informative about what the U-Haul SafeTrip service is. I was charged for it even though I didn't ask for it and nobody could explain exactly what it is.Michael A.
Le client n'a pas laissé de commentaire.Leoney B.
Le client n'a pas laissé de commentaire.John I.
The employee in charge was very efficient with dealing with customers and getting our keys and vehicle quickly. Drop off was easy with a key drop. We originally wanted a pickup truck but none were available but glad we got the van instead because it has more space. He charged us same price. Very good deal!Bianca S.
Le client n'a pas laissé de commentaire.Jorge A.
Le client n'a pas laissé de commentaire.Malcolm M.
Make sure the local store phone is answered. I called multiple consecutive days and kept getting answering machine. I almost went to another location if the 1-800 number could not have booked the reservation. Once on site, Travis was extremely helpful.ELIZABETH E.
Travis from Gilman St. Rentals is the best. MerciRoss K.
When returning the truck, the photo can't upload on the return app using an andriod phone, which is annoying.Tinghao W.
Travis is greatâ€”love renting from him.Megan D.
Travis is a great representative for your business.Tim N.
My trailer was ready when I arrived. I was taken care of quickly. I would definitely use this location again.James S.
This is a rock star location.... quick and easyAnthony W.
The customer service rep at this location was great to work with - friendly, helpful, efficient. I'll definitely come back here for my next truck rental.Karin M.
I need a receipt for the rentalstan H.
thx Travis!Charles C.
Travis is extraordinary and always a great pleasure to work with.Ann M.
Customer service was excellent. Only problem was my reservation was for Dublin pick up. But I haul computer bumped me to Berkeley pick up site 30 miles away for a 10' box truck. I booked it 3 weeks in advance. That created a lot of change and convienience for my moving team. There was no notice of change by email or text to me. Only told in person when I arrived first thing at opening.Darrel G.
Le client n'a pas laissé de commentaire.Christopher W.
The staff was super accommodating and helpful, I would recommend others to go here for sure.Natalia O.
Le client n'a pas laissé de commentaire.George B.
Christina provided quality customer service. She is a quality service expert (SME).Kenneth J.
Quick and easy!Rick F.
Friendly service.ADNAN S.
Maintain your vehicles to a higher standardColtrane C.
Le client n'a pas laissé de commentaire.Rachel Y.
I need a final invoice for Contract 82397876. Who may I contact to get an electronic invoice? thank you.Carol M.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Eduardo D.
Le client n'a pas laissé de commentaire.Mohamed K.
Easy mobile return process, a little hard to get ahold of on the phone though and hard to find a space to park.Parker G.
Le client n'a pas laissé de commentaire.William B.
The drop off location did not know the lock code that was provided on the truck.Michael S.
Le client n'a pas laissé de commentaire.JUSTIN L.
Le client n'a pas laissé de commentaire.James Q.
Le client n'a pas laissé de commentaire.SLAVA L.
Le client n'a pas laissé de commentaire.Lindsay N.
Professional. Friendly. Resourceful! I was â€œreroutedâ€ to this location without notice. Upon arrival they took great care of me and everything I needed. Thank you ðŸ˜ŠMargaret V.
Easy to get to, helpful staff, rental was a breezeMelissa D.
Difficult question. The staff is professional and friendly. This disposition is always the best way to begin a business transaction.Joseph A.
The only issue I have is the difficulty of reaching anyone by phone. Impossible and never a return call. However, once there, staff is effective, pleasant, even friendly and very knowledgeable about process, etc. Equipment is ready, clean and correct.mentoring A.
Le client n'a pas laissé de commentaire.MARK L.
Truck smelled like cigarettesGriffin K.
Helpful guys working thereALLISON P.
The individual working that day who dealt with us was STELLAR. Smoothest transaction I've had in a long time. He should be commended.Melanie C.
Le client n'a pas laissé de commentaire.JEFFREY R.
I'm a regular customer, though this time, I had a spontaneous need for a pickup. Without a reservation on Sunday morning, I went into Gilman Street Rentals right before closing time, then rented the truck I needed. Travis stayed late to make it happen. That's great service. Thank you Travis and Gilman Street Rentals!Ross T.
This is so far the best Uhaul location I've ever visited. Clean trucks/van and great customer service. Big shoutout to Travis! Thank you for making every single transaction smooth!Ryan A.
Le client n'a pas laissé de commentaire.Tucker M.
I would appreciate being able to review the truck with someone before taking it off the premises. I don't believe my truck had being cleaned prior to my possession of it. The loading area had so much dirt and leaves I had to sweep it out before I could load my items on it. I did more work verifying the state of the truck when dropping it off than we did picking it up. If we could do that prior it would be great.ERIC W.
Le client n'a pas laissé de commentaire.Charles B.
Staff was very helpful. Truck was not as clean as expected, both within the cabine and in the back.Kenneth D.
Easy in and out. Capable individual doing the check in and explaining our after hours procedures. No problems at all.AMY P.
Gilman Street Rentals is the best. I'm a regular customer and this time it was Travis that got me in/out of a step van lickity-split. Merci.R Todd K.
Le client n'a pas laissé de commentaire.Mekhi E.
Extremely helpful and cheerful.Jeremy R.
Not professional at all. Very bizarre u-haul location, seems to be ran by kids... Suggest you send some management there to see what's going onWESLEY B.
Le client n'a pas laissé de commentaire.Crystal T.
Returned truck after hours. Location was packed with trucks and only 1 space left for me to park my 26' truck because somebody else left that space.Peter S.
Staff at this site was helpful and considerate as alwaysâ€”thank you!Dan Daniel E.
Great place, friendly and efficientMartin P.
Jordan was EXCELLENT, very friendly, professional and fast. Good people skills! Good job!!DOMINIC H.
Dirty vehicle inside, but truck ran fine. Old, had 115 000 miles. Tank wasn't full which made it hard to figure how much gas to add Employees were nice.James D.
Travis was a great help! ****Charles C.
The folks working were very helpful - I'd never towed a trailer before. They showed me how to hook it up and gave advice.Robert S.
The person at the front desk wasn't wearing their mask properly. They had it below their nose. When I returned the truck, the person didn't have it on at all but they were outside.William B.
Went extremely smoothly. Truck was ready for us, did pre-check before arrival, and was on the road in about 2 minutes. Couldn't be happier with the service!Terance K.
Excellent customer service. The 2 workers, that helped me, rocked! They were very efficient, worked together like a team, organized, busy but efficient and very helpful. I'd go there again. Robert S.Robert S.
There was no visible sign that said UHaul. I went to drop off at night after the office was closed and had to make a few rounds to figure out where the office is and where to park etc. This entire locality is very deserted and dark at night, some clearly visible signs would've been useful. In the end I had to make a best guess and leave the vehicle parked on the street. At the end of it, there's no confirmation email or any message that said, everything was okay, no final bill sent to me. I filled in extra gas at least 5 gallons more and I don't know if I can get any credit for that or not. I'm not very happy about this.CHARAN M.
Le client n'a pas laissé de commentaire.Alex N.