Le client n'a pas laissé de commentaire.Ernest S.
Customer Reviews for Gilmans Auto Service
(U-Haul Neighborhood Dealer)
Pour nous contacter
Rumford, ME 04276
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 10/13/2022 - 10/24/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Britt M.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Melea J.
Tailgate on pickup took over 30 minutes to open. Lift handle was badly damaged. Had to use vehicle with tailgate down.David D.
Very friendly and helpfulDawn M.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.Lauren L.
Le client n'a pas laissé de commentaire.Gregory L.
Le client n'a pas laissé de commentaire.Scott E.
Le client n'a pas laissé de commentaire.Angela K.
Great guy helped me out w easy pickupDAVID T.
Gilman's is an easy company to do business with. Happy to have UHAUL close by.MICHAEL J.
Rumford Maine Gilman'sâ€˜s repair shop. Easy friendly helpful and fast. Trailer was amazing no problems. I'll run there every time!THOMAS D.
Le client n'a pas laissé de commentaire.Colleen P.
Le client n'a pas laissé de commentaire.Susan T.
Le client n'a pas laissé de commentaire.kenneth P.
Don't play games with people when they have a reservation for a specific time like you did to metimothy D.
Le client n'a pas laissé de commentaire.Erin C.
Quick, easy, and friendlyJason A.
Le client n'a pas laissé de commentaire.KEVIN D.
wish it were cheaper but it was short noticeCharles G.
Quick and easy pickup.Melanie H.
Le client n'a pas laissé de commentaire.H Scott W.
Inform customers that the customer needs to contact the haul drop off location ahead of drop off to avoid extra chargesAnthony S.
Le client n'a pas laissé de commentaire.schuyler S.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.bruce J.
They were closed when I dropped off my rental. We have used them before for moving based on that they are wonderful. My drop off day was easter so they were closed so I cannot answer the last 3 questions.Melissa S.
Le client n'a pas laissé de commentaire.Patricia H.
They are good to work withPaul S.
I was completely satisfied with the process from start to finish. I was left with no unanswered questions and after showing me the utmost respect and friendly professionalism, they told me it would even be cheaper than originally thought. Literally could not have been happier with the location, staff, equipment and experience.Catherine O.
Best UHaul experience EVERY TIME here. I think the gentlman's name is Will. He's always friendly, super helpful, and makes you feel like you're the only person who matters. Merci.Martin B.
Le client n'a pas laissé de commentaire.Jane S.
Gilman's Auto is great. Very friendly and cooperative. They represent U-Haul very well.Jeffrey S.
Only critique was the mobile check in was difficult. I followed all instructions for verifying my location but was unsuccessful. My wife tried with her phone once she arrived to pick me up and we were able to get it to work. Frustrating after 9 days and thousands of miles but inconsequential at days end.Ian R.
Le client n'a pas laissé de commentaire.THOMAS B.
Le client n'a pas laissé de commentaire.LORI T.
Le client n'a pas laissé de commentaire.KAIRRA W.
26 foot box truck ran like a dream.. driver's seat was super comfortable. . Very new only 23 000 miles...probably could use a front end alignment.. but drove like a car 🚗 😐 very satisfied and will rent again..Caitlin Y.
IF your in western maine Rumford-Bethel this is the place to rent a trailer or truck. Great service ThanksPATRICK S.
Send them here the guy is always happy.CHRIS F.
Le client n'a pas laissé de commentaire.PATRICK F.
Le client n'a pas laissé de commentaire.DEBRA M.
The gentleman was very helpful and acomadating.Joan D.
even though i listed my location as great there some problems. I had made my reservation for one location but it was transferred to a different location. My pick up time was delayed because another customer returned the truck almost 6 hours late. While Tim and the people at the location were great and went above and beyond to find me a truck rental the regional manager Wade was extremely rude and uncooperative. Wade offered no advice other than to go to New Hampshire to get truck. I do no live in New Hampshire nor was I moving there so that advice was the opposite of helpful. I believe Wade either needs retraining in what customer service is or find a career where customer service is not needed. Both Jay and Rumford uhaul locations and Tim get an A+ for customer service but Wade if there was an F- still wouldn't be low enoughKELLEY S.
Le client n'a pas laissé de commentaire.Jennifer A.
Le client n'a pas laissé de commentaire.LORI H.
I can't think of anything the staff was quick and helpful and everything went smoothly so honestly really good experience.Thomas B.
The last trailer I rented was an older one with a rollup door. It could be retrofitted with more tie downs inside.MATTHEW T.
Le client n'a pas laissé de commentaire.CRAIG M.
Le client n'a pas laissé de commentaire.JOSEPH R.
Le client n'a pas laissé de commentaire.JAMES G.
Le client n'a pas laissé de commentaire.MICHAEL W.
Le client n'a pas laissé de commentaire.MAUREEN M.
Le client n'a pas laissé de commentaire.Wendy P.
Gilman's was very helpful and friendly. A small problem with UHaul's computer system overcharged me (system said I drove 550+ miles when I only drove 20) and then didn't recognize that I returned the van the same day.(I got a call from corporate 9 days later asking me to return the already returned van). Overall, it was an easy experience and would rent from Gilman's again.NEIL C.
The Rumford location representative was great to work with. He is highly recommended. He was a man of his word. Don't see that much anymore.Peter R.
Good service, good peopleEDWIN W.
Le client n'a pas laissé de commentaire.Marc B.
Very helpful staff - checkout was as smooth as it gets. Great service all around! Five Stars!RUSSELL M.
Le client n'a pas laissé de commentaire.JESSICA G.
Le client n'a pas laissé de commentaire.ADAM R.
I recommend both Gilman's and UHaul regularly. I also located Stephanie Hildings for UHaul when she took off from Maine with one of your trucks taking it to Florida when she rented as "local move" and had the thing for about a month. I really should have been acknowledged for my assistance.Candice C.
Le client n'a pas laissé de commentaire.ANDREW B.
How about a web based check in process that actually works? I spent almost an hour trying to check in and get my rental. The system froze at least THREE TIMES, forcing me to start over each time! I finally had to wait until the facility opened to check in. I wasted time I could not afford to. I WILL NOT download the uhaul app, as it is too invasive; requiring access to my email and browsing history. NO WAY!!Robert B.
Le client n'a pas laissé de commentaire.Tara H.
Using Uhaul.com to pick up my truck was a frustrating experience. The server froze several times requiring me to enter my information all over again each time. Not an easy task when you're typing, on your smart phone.Robert B.
Le client n'a pas laissé de commentaire.SCOTT H.
Le client n'a pas laissé de commentaire.Harley A.
I dropped off the rental a few hours late, and the return was not processed until the next day. I got charged $54 for an additional day. That's NOT how you treat customers and hope to get them as repeat business. I'll look elsewhere, thanks.Robert B.
I was a first-time renter and the gentleman who assisted my husband and I was very polite and went over everything. He even gave us a deal due to an issue with the truck we had wanted not being available when he said it would because it had not been returned when it was supposed to have been there.JAMIE T.
Le client n'a pas laissé de commentaire.ROGER B.
Le client n'a pas laissé de commentaire.Andrew S.
Le client n'a pas laissé de commentaire.Zac A.
William was great to work with, we would use this location again and recommend highly!!PAUL S.
Le client n'a pas laissé de commentaire.Lisa L.
Le client n'a pas laissé de commentaire.Ian D.
Le client n'a pas laissé de commentaire.Kimberly M.
tires on the bald side might want to change themJAMES W.
Le client n'a pas laissé de commentaire.JOHN N.
After hours drop off. Did not meet staff. Easy to park trailer and drop off box is convenient.EDWARD M.
Very helpfulWAYNE A.
Can't think of anything to improve. They were friendly and very efficient. Thanks guys!! KGANTONIO G.
Le client n'a pas laissé de commentaire.DUSTIN L.
Excellent service à la clientèle. Easy and quick. Believe the gentlemans name was Will.WILLIAM P.
Le client n'a pas laissé de commentaire.Honore C.
Keep doing what you're doing.Peter T.
Customer service was outstanding. Friendly, efficient, fast, and extremely helpful! Makes up for a few bad dealing with Uhaul at other locationsLouis F.
Arrived after closing time, assuming I'd use the U-Haul app to check-in/out for my return, but Will was there late and offered to check us out himself. Super friendly, very fast, and once again a genuinely pleasant experience dealing with Gilman's. Thank you very much. Stay safe!Ryan E.
Le client n'a pas laissé de commentaire.Maria W.
The associate was very knowledgeable , friendly; He went over the entire truck showing me all the features. Keep this guy on your team and you wont lose.,Anthony M.
Uhaul has really changed towards customer service and appreciate that. I'm thinking why buy a trailer when it's so easy. But I guess that is the business model. Can I buy stock in U-Haul because it's a business that's getting really busy.ROBERT M.
I received a perfect service. I do not see how it could be improved.Konstantin A.
I've used this location before, and had a great customer service experience. This time I returned my equipment after hours, so my return experience was only online. It was straightforward and not overly burdensome.MARTIN B.
Have more UHaul Teps like Will at the Rumford location. Patient, respectful, informative and a great sense of humor!Weedaad T.
A dolly that was ordered was not included with the truck rentedMathew L.