Évaluations des clients Gils Rental

GIL N HIS STAFF ARE SO ACCOMMODATING, I APPRECIATE HOW THEY QUICKLY THEY ASSITED ME AND HAD ME OUT THE DOOR. THEY'RE FRIENDLY AND RESOURCEFUL.

The guys at gils renteal are the best!

I arrived to pick up my truck at 4:55. The site was already closed even tho I called and let them know I was olmost there.

How can you correct the bad service? I was charged for 48 blankets they only had 24. And why was the truck $100 instead of $39? I am very dissatisfied with Gil's and would like a refund for the overcharges.

This drop off location was accessible and the service was excellent.

great service

Nice guy

Good value.

Courteous and efficient service. Truck was clean and ready. No hassles at all getting the truck or returning it.

Keep up the good work.

Good service. They noticed a low or flat tire on the four wheel trailer before I got started which saved me a big hassle on the road.

Pad were not available. I was told, not available for awhile. I should have been told this in advance. toll dolly was damaged at time of pick up. I brought this to their atten. said don't worry you have insurance. sounds like bad business to me.

Noticed after loading that trailer tires were bald, and one had a bubble. Had to unload and drive trailer back to swap out for new one. Got no assistance at all unhitching, rehitching, and testing lights. Dried crud inside new trailer. Big potholes at driveway entrance.

truck was hard to drive needs an alignment

Every time I drop off, the location is closed. I attempted to check in my equipment on my phone, which did not work. I called uhaul, and was told I would not be charged for the check in fee, yet I have the charge on my account. I have spent tens of thousands of dollars on U-Haul within the last 10 years, and having new charges added, because of the new requirement to use a cell phone to check in, is absurd. I will probably use penske, budget, or Ryder in the future.

Nice and very helpful.

Gils Rental was a great representative of uhaul and was very helpful in obtaining a rental truck! Thanks!

The location was OK other than the fact that they charged me for extra mileage when they should not have.

Needed a new set of windshield wipers

The dropoff was done utilizing the key drop off.

Gil's Rental was great. Victor was extremely helpful and easy to work with. I highly recommend this location for all uhaul services.

One of the best UHaul locations.

Staff was excellent.

Nice folks

Everyone was so kind and helpful though or out the whole process puck and return super simple. Really liked the paperless service too. Thanks guys !!

Awesome customer service and a good dog!

Was fast and service was exceptional.

Did not have furniture pads.

Honor the reservations please and have the equipment ready.

Victor provided good customer service. We visited a few times for supplies before picking up the truck. Each visit was professionally handled.

Manager was upset that I was there a few minutes after stated time. I was there before closing time as noted online and on his door. He said it was a special weekend and and that those hours didn't apply which was not true from the phone call I made to the U-Haul National Center. He should be in another business if he doesn't want to give good customer service.

Price was different than online, they asked me to have it back sooner than necessary so someone else could rent it, and there was trash and debris in the trailer

Excellent, friendly customer service and all questions answered. Will definitely return.

Nothing. It was all perfect. The person who checked us in and gave us the eqpersonable. Efficient, funny and personable.

Dealer lacked any kind of customer service. While I had done express check out before I got to the dealer, they went through the whole thing again.

The only complaint is that I originally reserved to pick up in Taos, NM because I live in Questa, NM. Unfortunately, i received an email the day before that the nearest location for this truck was in Espanola, NM. Espanola is close to 75 miles away from Questa so I had to drive to pick up and then return to Questa to load. This cost me a charge on Mileage.

Never saw or talked to anyone here as I was just dropping off the trailer. I loved that it could be done at anytime. The signage could be slightly better as it wasn't clear where to turn in.

Property is out of town and business hours aren't as convenient as I had hoped they would be.

Very helpful and friendly

Easy in & out

Excellent customer service.

Very pleasant place to rent from. Experience was great. Will recommend.

The gentlemen working were very helpful and friendly.

When I arrived at Gil’s I had a U-Haul computer printed contract that said today was the date to return the trailer. The U-haul computer said I had a 7 day rental and owed for 3 more days. The man helping me said the computer screen info over road my printed contract. We had a polite conversation and I asked what would happen if I honored my contract and ignored the computer screens info. He said I would not be able to rent from Uhaul again. My response was “I’ll take my chances. A contract is a contract and mine said 10 days”. He clicked some keys and the problem went away. It left we wondering how many people get shook down by U-haul corporate with this bait and switch and how they leave the problem to a small business, local dealer. By the way. Gil’s has been the recipient of two recent trailer rentals by me and they have been outstanding and professional both times.