Customer Reviews for Glacier Park Storage
(Concessionnaire U-Haul dans le voisinage)

768 évaluations

3759 Imperial St   Frederick, CO 80516
(This location does not offer one month free)

(720) 399-2431

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h30 pm
  • Dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(720) 399-2431

3759 Imperial St
Frederick, CO 80516
(This location does not offer one month free)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h30 pm
  • Dim : 9h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Always pleasant and helpful. Great place to rent from!

Donna S. 
Évaluation :
5

Excellent communication and customer service.

Karen Mardell H. 
Évaluation :
5

Sherry and Ron are the best!! Thanks

DAWN B. 
Évaluation :
1

Rescheduled my pick up four times and not notified until I had already drove 45 minutes TWICE!!!! Fender bent into supposedly new tire which was a road hazard. Customer service was awful and gave me a discount for the inconvenience and then turned around charged extras fees which ended up costing more than originally quoted due to the type of credit card I chose to use. Will not recommend them to anyone!!!!

Tiffany W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Keep up the great work!!

JAMES R. 
Évaluation :
5

Great staff. Pleasant to work with.

PHILLIP D. 
Évaluation :
5

Clean new facility with exceptional customer service. My rental was ready on time without delay. Staff was efficient and friendly. Merci.

James A. 
Évaluation :
5

Evan though the u haul server was down , they did great working with whut they had, one suggestion ... The IT department should fix the issue with the birth date YEAR section it took like 5min to click down for the year one year per click. Maybe you should be able to just type the birth year in instead of scrolling down year by year by year etc... that's the only complaint and it's the IT department like most of the time and most all places of business, any where your at it's probably the IT departments fault. Sorry off on a tangent. I'd give the help I got 7out of 5 stars cheers!

Tracy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystina S. 
Évaluation :
4

The location was 40 miles from where I made the reservation and I made the reservation a month ahead of time.

Todd G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather U. 
Évaluation :
5

Nice, friendly staff. Great experience with this location.

Jeffrey B. 
Évaluation :
5

No thoughts here. Everything went well.

Jill C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale S. 
Évaluation :
5

The customer service here is exceptional.

Nicole R. 
Évaluation :
3

Called while I was driving there and He hooked me up. The van was ready to go

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Please work out a better drop off spot for after hours is my only suggestion.

Ian G. 
Évaluation :
5

They were very friendly!

GERALD D. 
Évaluation :
5

This is an amazing team! They are so caring and ensure all of their clients needs are met. When I made the reservation for my uHaul, they could only guarantee it to me for 4 of the 5 days I needed. When I picked it up they had secured it for me for the full 5 days. I just cannot say enough positive words about this team! Merci.

Pamela S. 
Évaluation :
5

Nothing to improve but would like to say thank you to the nice lady that phoned me and informed me that I had accidentally parked my vehicle in a no parking zone - very glad to relocate my vehicle so that I did not get a ticket - thank you again.........

Luke R. 
Évaluation :
3

I had to return the truck without ever loading it due to my help testing positive for Covid and the move had to be cancelled. Someone testing positive for Covid is out of anyones control and yet Uhaul still got there money. Yes, they switched it to a one day instead of one way, but in my opinion exceptions should be made when it comes to covid an all of the restrictions associated with positive cases. Not sure yet if I will use uhaul again or go with another moving truck company. Very disappointed in the way this was handled.

Mark D. 
Évaluation :
5

Very Friendly, and answered all our question! It was the first time we had to rent a large truck. They were very helpful.

Jeff F. 
Évaluation :
5

Great customer service! The facility was very clean and welcoming! Highly recommended this facility for a Uhaul rental!

MICHAEL W. 
Évaluation :
2

The truck I first received was an extreme safety issue. The alignment was so bad the wheel was completely turned to the right to go straight and shaking the whole truck so bad you couldn't drive. I was offered a discount for the inconvenience and never received it.

Kahli H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger L. 
Évaluation :
5

Managers were great!

Tina L. 
Évaluation :
5

Very, very helpful staff! I truly appreciate how they took care of my reservation and some minor chafes that were needed to make the rental a very positive experience. Merci

David N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany S. 
Évaluation :
5

This location was clean, friendly and helpful. Highly recommended. Staff were outstanding!

LUDWIG P. 
Évaluation :
5

Super friendly service!

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy B. 
Évaluation :
5

Sherly is very friendly n professniol

Anil T. 
Évaluation :
5

Keep being great!

Ann C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark S. 
Évaluation :
5

Sherry and Rod were very helpful and professional

Denice D. 
Évaluation :
5

This was such a good experience. Everyone at Glacier is so helpful.

Marla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Art M. 
Évaluation :
5

Add unlimited mileage for 1 day use.

Lucretia C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George R. 
Évaluation :
5

I been renting from same place couple of time staffs are awesome i will definitely recommend this place.

Anil T. 
Évaluation :
5

Thank you for being so kind!

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike G. 
Évaluation :
5

Not a thing to improve. Property is kept up and custom service is exceptional. Merci

Jerald M. 
Évaluation :
5

Uhaul smelled like cigarette smoke.

APRIL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

Excellent service. They went above and beyond to make sure I could get the equipment I needed from the location I wanted.

Lisa T. 
Évaluation :
5

Super helpful crazy friendly. Was able to answer all my questions with confidence.

SHANE WILLIAM I. 
Évaluation :
5

Your online check-in process is way too long - took over 30 minutes to get the vehicle. I supplied all information and checked in the day before and it doesn't seem like any processing happened until I arrived to the location. Why do it at all and give a false impression? Location and people at that location are great! Friendly, accommodating and knowledgeable. Kudos!

Jurijs G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZACHARY M. 
Évaluation :
5

These managers were efficient and kind and seemed truly interested in helping us stay on track with our timetable. The truck was ready to go at the promised time and we were able to stay on schedule. Merci!

David G. 
Évaluation :
5

Peggy at the front office was great to work with.

Oscar C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl V. 
Évaluation :
5

I very happy with my experience!

GEORGE D. 
Évaluation :
5

Outstanding people at this location. I go there whenever I need help because of the staff. Professional but also personal. Great combination! Sincerely, Darren Clemenhagen

Darren C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike T. 
Évaluation :
5

They were kind and accommodating

Kathy E. 
Évaluation :
5

I was looking for a 20' truck with a car dollie/auto transport in the Frederick, CO area. After spending 30 minutes on the phone with U-Haul scheduling, I was told there were no car dollies or auto transports available anywhere in northern Colorado. When Dominic from the Frederick location called to verify the rental of a 20' truck on Thursday, I told him I wasn't able to find a dollie/transport in the area. He said he'd check his other locations and get back to me. Doesn't U-Haul scheduling have the ability to check inventory as well as what's going out and what's being returned in ALL locations? Originally U-Haul scheduling wanted me to pick up a car dollie in east Aurora....which would've added 140 miles +/- (30 miles to Aurora, 10 miles to my home, 40 miles to Frederick, 30 miles back to Aurora then 30 miles back to Frederick) of unnecessary driving! Later that day Heather from the Frederick location called and told me they had an auto transport being returned Friday at 9am (why didn't U-Haul scheduling know this?) I was hoping for Thursday morning but I said I'd take it. I unexpectedly received another call from Heather a little later and she told me she found an auto transport that's available Thursday morning in Dacono (15 minutes away from the Frederick location). I was surprised and extremely happy Heather was able to find this for me! Again, why didn't U-Haul scheduling know about this? Later that evening, Heather called again with even better news....she informed me that the 20' truck AND auto transport were both at their location! I was ecstatic!! She literally saved my hide! I arrived at the Frederick U-Haul location Thursday morning around 8:30 to pick up the truck and transport. Paige informed me the truck I was supposed to take was not returned the previous night. She called the customer who told her they would not be there until 10:00. There was another 20' truck that was returned Wednesday, but the customer said there was a noise coming from the engine area. Paige jumped thru hoops to get that truck ready for me. She called the mechanic who repaired a flat tire, checked the engine and took it for a test drive. Everything checked out fine and I was on my way. The Frederick U-Haul location is by far the best U-Haul location I have ever dealt with! The person I spoke with at the U-Haul scheduling department needs a lot of training and a little bit of an attitude adjustment. Needless to say I am very disappointed with the service or lack of, I received from the scheduling department. The next time I need help with a truck and transport, it may be better to call the Frederick location as they know to do their job correctly. Mark Medina

Mark M. 
Évaluation :
5

She was very sweet and it was a super easy and Efficient drop off

Jordan E. 
Évaluation :
3

Rude call about drop-off when they incorrectly promised the next customer when equipment would be available. Otherwise great experience.

Tyler C. 
Évaluation :
4

Please drop the online check in.. Every time i do it it could never find my location! It's very irritating and on top of that it's stressful all I can think about is being charged a late fee if it was not done properly or on time. Other then that it was wonderful and amazing customer service

Audrey N. 
Évaluation :
5

Thank you for working with us on the return date.

Bobby B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
4

The automatic system had us take a photo of a gas tank that was 3/4 full when we started. When we returned, we filled to the same point, but we're charged 15,00 $ for fuel. How is that fair? We hope to get that money back. Please review the before and after photos.

Brendon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvaro A. 
Évaluation :
5

I have no suggestions. The people we worked with were outstanding.

Bob AND Heli H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GLENDON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dom K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger H. 
Évaluation :
5

These people go the extra steps to make sure all is well.

Andrew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Very good service business!

Charles C. 
Évaluation :
4

There is not a lot of parking at this location more parking could be beneficial

Brittany J. 
Évaluation :
5

This was a great experience. Sherry and Rod were so helpful and courteous. They made sure everything was in order. I will rent from Glacier again!!

Marla S. 
Évaluation :
5

The couple that run this facility are awesome!

Michael B. 
Évaluation :
5

The 2 individuals there care about their customers. They ensured I had my trailer to pickup my Girl Scout cookies. They ensure year after year my rentals are clean and ready for me when I show up. They do this for me year after year. What an incredible duo!!

pamela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dona D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamatha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas L. 
Évaluation :
5

We've had excellent experiences with this U-Haul location. Making the reservation for the truck was easy, the truck was in great condition, available and ready to go, and we received friendly service when picking up and dropping off the truck. This rental location is at Glacier Park Storage and that storage location has also been great for us (we have a huge unit and the price seemed to be less than most other locations)..

Dan E. 
Évaluation :
5

Update your antiquated operating system/website/user interface.

KAREN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mose D. 
Évaluation :
5

Quick and efficient

Sallie A. 
Évaluation :
5

The trailer we rented was in good mechanical shape but the coupler that attached to my tow vehicle fit very loosely on my hitch. This resulted in a lot of "slop" between the trailer and the hitch and a lot of noise when the trailer was empty. Putting tongue weight on the trailer eliminated the noise but the old system that U-haul used for its couplers was much quieter and a much tighter fit. I suspect the looseness of the new couplers results in a lot of jerking on the tow vehicle which could then lead to transmission damage to a tow vehicle. Given modern manufacturing methods, its not that hard to machine the couplers to fit properly on the required 2 inch hitch ball. I will look for other trailer rental outlets that provide proper fitting between the coupler and my tow vehicle when I rent again.

Jim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
3

Wish there were bigger units

Dana M.  |  Réservation 
Évaluation :
5

Your office personnel was really friendly and to the point it was a hassle free experience and l lappreciated How smooth the move went .

Robin B.  |  Réservation 
Évaluation :
5

All went smoothly, and the staff were friendly and helpful.

Chris W.  |  Réservation 
Évaluation :
2

You accused me of dumping trash. I didn't and don't even know where your dumpsters were. You stuck by this to my wife and said I was on video, then backtracked when she asked for it. I am offended.

Courtney K.  |  Réservation 
Évaluation :
5

The process of leasing and moving into the storage unit went very smoothly.

Gina N.  |  Réservation 
Évaluation :
4

Very nice Storage Facility and the people were very friendly and helpful

Adell E.  |  Réservation 
Évaluation :
5

It is clean, easy accessible and the people there are so nice to work with. It was fast to get checked in and get access to the unit to be able to move into.

Sarah K.  |  Réservation 
Évaluation :
5

We received wonderful service at Glacier Park Storage. They were friendly and helped us select the right unit for our storage needs. It was easy to make a reservation online.

Kris E.  |  Réservation 
Évaluation :
4

The staff is great and easy to speak with. The facility was clean and well maintained .

Richard R.  |  Réservation 
Évaluation :
4

Great place to store

JERRY A.  |  Expérience générale 
Évaluation :
5

Nice service

Krishna T.  |  Expérience générale 
Évaluation :
5

I have had the storage unit almost 2 years and when I had a question or needed something, the staff was always professional and helpful. Very nice.

JOHANNA M.  |  Expérience générale 
Évaluation :
5

Bien

JENNIFER B.  |  Expérience générale 
Évaluation :
5

Brenda helped me out personal ally several times and it made for a great experience!

HALEE M.  |  Expérience générale 
Évaluation :
5

Very helpful and kind!

Tracy W.  |  Expérience générale 
Évaluation :
5

They are great! Ive used them twice!

Casey D.  |  Expérience générale 
Évaluation :
5

A great place to keep good things safe.

BRUCE D.  |  Expérience générale 
Évaluation :
5

Very professional and well run!

MELISSA F.  |  Expérience générale 
Évaluation :
5

This was a great little storage for me. The location was very accessible, right off HWY 52 & I-25. The place was always clean and well maintained. The staff was friendly and helpful.

JUAN M.  |  Expérience générale 
Évaluation :
5

Nice clean storage facility

Joseph A S.  |  Expérience générale 
Évaluation :
5

Excellent facility..!!

Berndt L.  |  Expérience générale 
Évaluation :
5

Wonderful communication and very friendly staff.

Anthony P.  |  Expérience générale 
Évaluation :
5

Great experience. Staff was excellent!!

christopher l.  |  Expérience générale 
Non reviews have been submitted for this location.

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