Efficient, kind , in & out all bases covered.Definetly recommend.😁👍👍Owners ,knowledgeable ,answered ?'swith no problems.i'd recommend them also.🤗
Marcia B
Customer Reviews for Glacier West Self Storage Monroe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Picked up moving truck with 3/4 of a tank full. Filled it up to 3/4 and was charged $22 for the gas.
Roman RBest experience I have ever had with U-Haul. Vehicle was modern, well equipped, drover like a dream. I had no trouble with it at all on the highways maintaining speed and absolute control. The dealer was prompt, efficient, friendly and accommodating. Excellent experience.
Andre DMore parking spaces but they had one me so it work out
Heriverto RI had a call from a Uhaul rep with incorrect reservation date & time. When I clarified, she said the storage facility had "overbooked" and the truck wasn't available. Closest was 30 minutes away. She ended up working it out and we actually used a smaller truck that had been dropped off at the storage unit overnight. It all worked out, but there was added stress and uncertainty while we worked through the misinformation and higher cost and distance of a replacement truck.
Heidi DVery good 👍 service
james tThe people were easy to work with and knowledgeable. I actually enjoyed working with them.
John OCorporate stated it was 24 hour pickup but when I got there it was not an option. corporate said yep no 24 hour pickup at this location. Had to wait 30 minutes for office to open. Turns out the do 24 hour pickup... Hum.... This is not the first time corporate and the offices are not fully communicating. The Glacier site was very professional and staff super helpfu.
jack kNot a thing,customer service at the location was perfect.
Johnny FJust fantastic customer service! You are lucky to have these folks representing your company!
Karen DI was very pleased to be able to access to everything I needed. Truck was ready for me and very clean. I appreciate the services. Merci
Marleah AMonique and Bethany were great! Very knowledgeable and kind. The whole thing was super fast and easy. They even opened the office a couple minutes early which I really appreciated! I'm coming here for all my rental needs from now on.
JOHN WWhy are we getting charged for gas when we put more gas in it then when we receive it
Lijuan NI wasn’t advised to fill the gas and charged a lot
Letitia HThe only negative was the scent of the air freshener - BLack Ice - pretty sticky! Maybe use a fresher linen or a fresh breeze scent. Otherwise, the people at the location were very friendly and professional.
Sara SFriendly and helpful. Would use again.
Terry HSuper helpful staff. Dropoff was a breeze! This has absolutely become my preferred U-Haul location!
Jared GStaff at Glacier saw me pulling in and came out to direct me where to drop my trailer. Could not have been easier.
Andrew WThe uhaul I rented had a check engine light on when I got it. It didn't come with a full tank of gas I had to fill it myself. The app didn't work when I went to drop it off. When I was driving down the freeway the wiper blade came off I had to pull to side of the road on the freeway to re put it back on.
Brittany GFor the equipment return, when I tried to follow the directions on the website as per instructions, the portal was unable to to find my location so I couldn’t complete that part of the process
Diana HNothing. I was greeted & treated well from beginning to the return.
Robert AI returned a spotless truck. I used the truck for approximately 12-13 of the 24 hours. I'm really frustrated that they decided to charge a cleaning fee. I would like to speak to someone, and have emailed my concern and contact information.
Christina OExcellent
Bruce LWe think being able to rent a U-Haul is great except for 1 issue that we are not pleased with. The $19,95 per day is GREAT. The unexpected part was the " MILEAGE" charge. We were led to believe that as long it was used in town and only an 7-8 hour rental there wasn't a mileage charge. We returned the truck full of fuel. The box end of the U-Haul wasn't clean upon pickup. You need to understand I am handicapped and I am also on a very limited income. This milage charge really upset me. I guess I didn't know or understand.
Jay CIt was OK but they had a worker there that said she doesn’t know how to work U-Haul and the placement really really bad
Christina CEverything went great. Friendly service and easy transaction!
Brigitte HVery friendly and accommodating! Will use again.
Wendy WVery friendly staff, clean and easy to find location, good brand ambassadors for U Haul.
Jason CPick up and drop off we're overly complicated. Price was well beyond the great deal advertised.
Zachary HGreat customer service!
Ross JThank you so much for all your help!!!!!
Sharon CI was asked to drop a truck in other location that was assigned originally, new location was 10 miles away from original drop location, then I was charged for extra miles…
Serhii KVery nice location. Very very nice staff. Will definitely call this location directly for my uhaul needs in the future.
COLLEEN SI was charged an extra $70 upon returning the van when I used less gas than I anticipated and was already charged $150 for this.
Bilal MI hope we never, ever have to use U-Haul again. 3 out of 3 rentals in the past 10 years has been an absolute fiasco. The latest was a 15 foot truck which had NO OIL! Luckily my husband knows a thing or 2 about cars/trucks and noticed right away something was wrong with the engine and luckily he checked....Yep, NO OIL at all. Even after he put in 2 quarts the dipstick read just below 1/2 full. The great people at the U-Haul location reimbursed us for the oil and apologized for the incident. The 2 U-Haul times before this latest one were also horrible because of inept, lousy servicing. What is wrong with you, U-Haul? Why can't you keep your trucks serviced?
James CYou did great. Helpful at both sides. To help next time - send a friendly person to help drive. ;)
Doug GVery clean and safe location. The staff was very friendly and answered the few questions I had very thoroughly. I highly recommend this location!!
Dennis LTruck was clean and staff was helpful and friendly. Exhaust sounds broken between engine and muffler, very loud and possible safety issue.
Matthew TI made a reservation a month in advance to pick up a 26 foot truck from the Everett Washington location. I was told the day before that I would have to drive 40 minutes north to Mount Vernon to pick up the truck. When I got there I was told I had to now drive to Monroe, 50 minutes away to pick up the truck. When I got to Monroe, instead of a 26 foot truck I was only given a 20 foot truck. My reservation was a one way trip to Texas since I was moving and all my stuff did not fit in the 20 foot truck. I had to pay an addition $2 000 to also rent a trailer to pull behind the truck and even then not all my stuff fit
crystal sThe gentleman that called me from this location was EXTREMELY helpful, and VERY NICE!
Jeremy BTell them to not trust any U-Haul personal not to rip you off. My bill came out to double of the estimate and I was actually under the estimated miles.
Matthew Himprove the app. It delayed us an hour at pick up and another hour when we returned. We have also been charged more than we should have been, and customer service is no help. I will not be using U-Haul in the future.
Kathryn PGreat service. Very friendly.
SCOTTY RVery quick drop off and friendly service.
Aaron CI drove 22 miles. I put 2,3 gallons of gas back in before returning it. It was at the same level as when I took it out. But they still charged me $12 for gas. And $9 for a 'rental fee'. Very disappointing. I am a longtime user.
Donna TI reserved a truck on Thursday. The guy messed up my reservation. On Saturday morning I didn't have the truck I needed. The U-haul rep said I couldn't get the size I needed nothing available. I had to go to Everett to pick up a smaller truck and return the truck to Everett. I live in Goldbar. My daughter ended up getting online finding a cargo van in Monroe we reserved it. When we went to pick it up the storage place had a cancellation and I got the truck I originally needed. No thanks to U-haul employees. They could see where I had called to reserve didn't offer anything to accommodate me for miles I had to pay for for having to drive extra miles and staff was rude. Horrible experience!!! Terri Holcomb
Terri HThe manager was pleasant and accommodating.
Carl TGreat folks! Friendly, helpful, and just a really good U-haul experience. 5 Stars.
Gary FProfessional and very accommodating.
Louis AThey were friendly and helpful. I like this location better than the other one in the area.
Cindy HMy experience was fantastic. The folks at this location got me going quickly and were extremely helpful and polite. Well done!
Timothy VThis was the most convenient process ever! To be able to pick up the truck in town and be able to get access to the truck before the office opened was awesome. The entire process was smooth and I would recommend this site 100 %.
Kathleen SCould have used a wash job and cleaning on the inside. Other than that everything was great
Annette REverything was perfect
SUNEELKUMAR BThese folks are on program and are a smooth operating dealer. Great communication and they really care about the customer!!
MICHAEL HNothing. Great experience
Vu MNothing to improve. The man who checked is in was so nice and accommodating. Helped us add more miles since there was no U-Haul place where we were moving. Answered all our questions and was just very very nice.
Timothy GNot pertaining to this location, but the UHaul website has a lot of glitches and errors
JEFFREY CMy experience was top-notch. Quick, friendly, and efficient.
KENNETH MThe owners of this establishment are top notch. They were incredibly kind to us while we worked with Uhaul customer service regarding our account being on hold and went above and beyond to make us feel comfortable while we figured it out. We were on the road in no time.
Casey SExcellent service
JEFFREY HVery friendly and helpful staff.
Natalie M