Excellent customer servicesteve T.
Customer Reviews for Global Point Logistics Inc
(U-Haul Neighborhood Dealer)
Pour nous contacter
Peterborough, ON K9J1W1
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 9h am à 2h pm
- Dim : fermé
Heures d'ouverture spéciales
- 10/10/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
GPL Storage is a great facility. Being able to drive your vehicle into the building gives close access to the storage room and you are protected from the weather. The staff are amazing. I moved from the west and the service they provided was top notch from the beginning. They are professionals - friendly, caring, knowledgeable. I highly recommend this company.Karen S. | Expérience générale
Very helpful staff, will use services again in the future!Marnie G. | Expérience générale
We sold our house last fall and needed a place to store most of our personal belongings while we were searching for a new home. We were glad to find an indoor heated facility and the restricted access hours were more than offset by the security it provided. We made many trips to our two units to store our more vulnerable items and then to move them out again. Although everyone we dealt with was friendly and helpful I have to say Shelley and Tracy in particular made what could have been a difficult time a breeze. When I phoned to arrange a time and when I met them on arrival they treated me more like a friend than a customer. They also made sure the facility and the rental vehicles were always kept clean. The rental of a Uhaul van when I needed it also went smoothly. It's rare to receive this level of service in any business dealings nowadays. I will definitely be back if the need for storage arises again.Jim & Julie H. | Expérience générale
First time I have rented from UHaul. Overall great experience. Friendly and helpful customer service.Kathy W.
The staff were very friendly and helpful, truck interior was clean and the truck was well maintained.Robert B.
Was a great experience very helpful staff .vehicle was in great shape and was exactly what we needed.Joe P.
Tracy was wonderful. Cheerful, friendly and efficientJoy S.
I think the process is quite good. Just not thrilled with the need to upload my driver's license on line. This I think needs to be reconsidered as I'm not sure if I will use U haul again.Robert O.
It was a pleasant experience from day 1. The staff is very friendly and helpful . The facility is very well managed and I highly recommend this for all your storage needs.Joan M. | Expérience générale
The only negative thing about this facility is the 2pm closing on Saturday. If you work, then Saturday is maybe the only day to get in there and with a 2pm close, its limited. Otherwise, staff are super friendly, the place is super clean. They allow you to take the mobile skids out if you have several boxes.Deria H. | Expérience générale
Le client n'a pas laissé de commentaire.Kirk C.
People are friendly and helpful. Very good experience because of the people....the app...not so good.Rod F.
Very easy to fill out form online. Girls at the Braidwood location are always helpful and friendlySONIA H.
Le client n'a pas laissé de commentaire.Michael O.
The online system is a nightmare the location had to re do the reservation in personScott W.
I think a truck should come with at least a couple of moving blanketsMichelle W.
Very friendly and helpful staff. 5 stars.James C.
The facility was very clean and well maintained, the only issue would be the hours to have access. May be a couple of evening hours would be better for those who also work 9-5 and need access. Other than that, no issues.Joanne L. | Expérience générale
Le client n'a pas laissé de commentaire.Steve S.
The space was so clean and bright. The staff were super friendly and accommodating. It was nice to feel like they knew you and were interested in your well being past the customer service point. Definitely a 10/10 for staff customer service and friendliness!! Would highly recommend!!Katherine B. | Expérience générale
You app is atrociously complicated. Simplify !! I really like being able to get the truck with out contact but surely there has to be a less complicated return. Hertz just has a drop box. Multiple photos to give back a car when a human has to come get the key 10 steps away just seems overkill. That is not work a customer needs to do.STEVEN D.
brakes need to tended too. LOWER mileage rates...ridiculous!!! Persons w/Disabilities already live in deep poverty & these moving prices means absolutely NO FOOD for the month after renting!MICHELE D.
Le client n'a pas laissé de commentaire.Fred E.
Le client n'a pas laissé de commentaire.Susan B.
The truck had two leaks and leaked on my fathers furnitureKevin R.
Needed assistance with key lock box, word was hard to select to open, other than that it was a smooth experienceLarry F.
Staff were helpful.Robert L.
Le client n'a pas laissé de commentaire.Kiran Prem J.
Le client n'a pas laissé de commentaire.Elizabeth F.
Le client n'a pas laissé de commentaire.LUKE C.
Le client n'a pas laissé de commentaire.Girard J.
Excellent customer service.KIRK G.
Great service Great location Great vehicleRyszard K.
I went 10 km and was charged 6 L of gas. Was expecting maybe 2. If any car burned 6 litres of gas for 10 km nobody would be able to afford to drive.dave L.
Le client n'a pas laissé de commentaire.Kevin M.
Everyone was extremely nice, professional and very helpful.Margorie (Ann) S. | Expérience générale
I am so happy that I chose GPL Storage. I moved to Peterborough from Toronto to look after my elderly mother. It was very stressful, and I had the movers take all my things directly to GPL. Tracy Hubble was so incredibly kind, even giving me a supportive hug, because I was quite emotional withRosslyn P. | Expérience générale
Thanks Ladies as always for the great, friendly service!KIMBERLEYMARIE A.
Le client n'a pas laissé de commentaire.ERNIE R. | Expérience générale
The rep made everything possible to improve the future experienceAyush S.
The only this thing that got me mad and upset was l needed credit card to get the cargo van but not with the 10' truck ..the van is so much more easier to drive then the 10" truck..why do you need a credit card for the pickup and the cargo van but not for the 10" 17 20 and the 26 trucks those ones are so much harder to drive and easily to get in accident then the other one..ThankyouEllis L.
Everything was amazingSuzanne O.
The staff are always pleasant and supportive.LARRY W. | Expérience générale
Good service when I rented a cargo van for 24 hours. Not much to complain about - just one thing. I had problems locking the vehicle as the switch on the driver's door was broken. They knew this but did not inform me on pickup.Doug M.
Thank you. The staff were friendly, helpful and very accommodating. The area for my car was well lit and easily accessible. I felt safe with leaving the car in your care and if need arises I would use your facility again. Will recommend your services.Nancy P. | Expérience générale
Le client n'a pas laissé de commentaire.RAYMOND B.
Le client n'a pas laissé de commentaire.James B. | Expérience générale
Le client n'a pas laissé de commentaire.GEOFFREYJ W.
Le client n'a pas laissé de commentaire.Michele M.
Le client n'a pas laissé de commentaire.Geoff W.
NOT A THING ,WAS AWSUM SERVICE VERY NICE WARM WELCOME.RICHARD G.
Le client n'a pas laissé de commentaire.Norm L.
Yes I highly recommend this company The staff are always friendly and helpful Thank you again GTGWEN T. | Expérience générale
Everything was perfect!ILIJA Z.
Excellent customer service.Douglas S.
Le client n'a pas laissé de commentaire.Prajith P.
Le client n'a pas laissé de commentaire.DOUGLAS R. | Expérience générale
The two young ladies that helped us were amazing. This is our "go to" place from now on.KURTJAMES N.
Le client n'a pas laissé de commentaire.Leslie A. | Expérience générale
Clean inside of windscreen. Otherwise excellent. Online check-out and after hours return were confusing and never really worked for me. Personnel at rental location took care of this efficiently.Ron M.
The company representatives where first class & very helpful ! Made the rental process stress free & a great experience. The equipment was clean & in excellent condition. I would recommend this location when you require a rental ! Cheers !DENNISA M.
We used Global Storage facility for a year to store our daughter's university belongings. We were totally satisfied with the service. The building was clean, our furniture, etc., was secure. The staff were friendly and professional. If required I'd use the service again.LYNN C. | Expérience générale
No Comment.John L.
Hands down the BEST and cleanest storage facility I have ever seen!!! So clean you could eat off the floors. The service was amazing and better than I could have imagined. The ladies were super friendly, helpful and pleasant. I would absolutely use this facility again and will recommend to anyone.Sophia K. | Expérience générale
Le client n'a pas laissé de commentaire.Andra C.
Loved the online check in experience. Wish that your reservation time was guaranteed and that a later reservation didn't mean that you had to return the truck earlier.Elizabeth F.
Le client n'a pas laissé de commentaire.BRIAN B. | Expérience générale
Excellent customer service! I will be back!! Thanks for making our day possible. Katherine SharpeKatherine S.
Le client n'a pas laissé de commentaire.Emelia-Naana B.
I was having a hard time trying to figure out how to to work the website to pick up the van I rented and the lady inside the office was willing to stay late to help me. The van was very clean, everything worked great and I will definitely be using uhaul for all my moving needs.Holly B.
I have used GPL my entire time at university since I live in a different province. This time around they were especially accommodating considering covid, and needing to extend my rental multiple times due to not coming back to Peterborough when expected. The office staff are always helpful and kind, especially Shelley. Merci les gars!Emily P. | Expérience générale
All the Ladies were fabulous and most accommodating. Shelley was most helpful from the beginning and made the storage process less stressful and assisted in a Uhual rental . We would highly recommend this GPL Storage Facility. Thank you Ladies for helping make our move from the Peterborough to Fort Erie area less stressful.!Katherine R. | Expérience générale
Le client n'a pas laissé de commentaire.Brian B.
Keep up the great serviceBenjielido M.
Le client n'a pas laissé de commentaire.MICHAEL B.
You guys were fantastic.. great customer service and will recommend.ASHLEY I. | Expérience générale
Very pleased, would recommend and use againJodi J. | Expérience générale
Le client n'a pas laissé de commentaire.Theresa B.
Le client n'a pas laissé de commentaire.JOSHUAL K.
Le client n'a pas laissé de commentaire.DONNA P. | Expérience générale
Service and staff were great, willing to assist with any issues, wouldn't go anywhere else.Dan T. | Expérience générale
I can't say enough positive things about my experience at GPL. The people who work there were always fantastic, kind and helped to make both my move in and move out an easy process. I would definitely reccomend this facility to anyone!Jordan S. | Expérience générale
Keep up the good workAnthony L.
I was so impressed with the staff at GPL and the way they made moving in and out so quick and easy. They are extremely organized, helpful and friendly. I highly recommend this facility and would not hesitate to use it again.Britta O. | Expérience générale
Over the years (7) I have very much appreciated your staff's help. I would MOST CERTAINLY recommend your facility. Thank you very much. Sister Janice Jonescu, csjSISTER JANICE J. | Expérience générale
Le client n'a pas laissé de commentaire.Darlene S. | Expérience générale
Le client n'a pas laissé de commentaire.KIMBERLEYMARIE A.
The people at the location were great to deal with. Unfortunately I cannot say the same for your folks at head office. After booking the truck in Cobourg I received a call 3 days before pick up advising that it was not available but that a cargo van had been put aside for me. I explained to the agent that it would not work and she was rather rude with me as she felt this was a suitable alternative. I requested that she arrange to get a truck to Cobourg for me as I had 2 confirmations advising my reservation was good. She repeatedly insisted a suitable replacement had been offered (the cargo van - not suitable when I needed the truck to move appliances over 6 feet tall) and was not willing to assist further. When I requested to speak with a manager she came back and offered me a truck in Oshawa - again I told her this was not acceptable as that is more than 40 minutes away from Cobourg. She put me on hold again and offered me a truck in Peterborough. Also, a fair distance from Cobourg, so I requested that she do something to assist. Again, she told me she was assisting by offering an alternative (the cargo van again). I told her I did not think it was right that I had to drive 35 minutes out of my way and pay for the added mileage when I was being inconvenienced. Finally she offered to reduce the mileage fee for my rental as compensation for the change in location. I am extremely dissatisfied with the service I received from your head office - no attempt was made to really try to offset the inconvenience I was experiencing and had I not kept pushing for assistance none would have been provided. I was even more upset when I noted that the truck I requested sat in Cobourg for the duration of my rental period. Why would I have been told this vehicle was not available for me as someone else was using it when it sat at the Cobourg location the entire time that I used the truck from Peterborough? Again, my comments are specific to the representative from Head Office only as those folks I dealt with in Cobourg and Peterborough were fantastic. I was so turned off by this experience that I will not rent from UHaul again and will strongly recommend to friends that they find somewhere else to rent in future.MARK C.
Excellent customer serviceROBERTW A.
This facility suited my needs and the staff were able to keep the tenants safe during Covid-19Sharon L. | Expérience générale
Such great people to deal with at this location!!MIKE M.
Le client n'a pas laissé de commentaire.Estelle M.
Le client n'a pas laissé de commentaire.Glen M. | Expérience générale
Le client n'a pas laissé de commentaire.Jason A.
It was only the proximity of your location to mine,(an hours drive) that I decided to move my goods.closer. The staff, (Tracey, Shelley, etc.) could not have been more pleasant and shall be missed. I would most definitely recommend this facility to any and all!KENNETH P. | Expérience générale
Le client n'a pas laissé de commentaire.TYLER M.
I could not get the on dolly off the side to use too tight or locked Did not use a lot of blankets would be nice to get a refund Thanks TraceyTracey C.
Excellent customer service and very clean vehicleR-BRIAN M.
Very friendly and polite staff. Equipment was in great working order snd most of clean.R-BRIAN M.
Staff was professional and friendlyDaniel N.
This is the best run storage facility in Peterborough. Tracy and Shelly are tops in my books when it comes to customer service.DON J. | Expérience générale
Le client n'a pas laissé de commentaire.David S. | Expérience générale
Reliably clean and warm space with professional and caring staff. What more could you want? Most competitive fair prices in town for your storage needs.MARY L. | Expérience générale
Great service, friendly staff. Very easy pick up and drop offSHERRY-LYNN D.
Excellent service. Super nice people , very quick, hassle free. Was in and out with keys in hand within five minutes. Wouldn't go anywhere elseRyan D.
Le client n'a pas laissé de commentaire.Lynn C. | Expérience générale
Le client n'a pas laissé de commentaire.Norm B.
EXCELLENT.Tamara N. | Expérience générale
Highly recommend this storage facility!Andreas W. | Expérience générale
Great experience!! Thank you.Bruce C.
The staff at GPL Self Storage are very friendly and helpful. I needed to move and store my household contents for a few months and they made it a very pleasant experience. I really liked the drive-in storage experience so I didn't have to deal with loading and unloading in inclement weather. I would definitely recommend this facility to anyone needing to storage space.Andrea M. | Expérience générale
Fantastic! Perfect for what we needed. The staff were friendly, knowledgeable and very helpful. Couldn't ask for more!Colin W. | Expérience générale
Weekend hours limited. That would be only change I would recommendJEANETTE W. | Expérience générale
Le client n'a pas laissé de commentaire.Wayne B.
Le client n'a pas laissé de commentaire.DELAINEA M.
Le client n'a pas laissé de commentaire.Terry G.
Le client n'a pas laissé de commentaire.Stephanie L.
Can't think of anything.STEVENG G.
I have used this u-haul location many times and have referred it to many people. If needed again, I will be back!Kathy T.
Le client n'a pas laissé de commentaire.Stewart B.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.ANDREAL M.
Le client n'a pas laissé de commentaire.CODYCLARKE S.
Le client n'a pas laissé de commentaire.Nancy K.
nothing everything was good, friendly staff.Dave E.
This is our 5th time renting from Global Point and we couldn't be more pleased. The ladies in the office are very friendly and helpful, and the vehicles have always be immaculately clean. We highly recommend them.Kim A.
FANTASTIC SERVICEMaryanne F.
I was totally satisfied with the service. The staff were very pleasant, efficient and extremely helpful. I definitely would recommend their business to friends and associates.LYNN C.
Eh UHaul it is a pleasure to recommend to ya maybe a good comment from me to improve for the next customer would be is to continue to share the awesome kindness and showwoman ship as the two lady employees showed us that that day. Thanks take care eh!!Grant E.
Le client n'a pas laissé de commentaire.Drew B.
Excellent service wonderful people. Went out of her way to provide fabulous serviceDaniel B.
Le client n'a pas laissé de commentaire.Beau D.
Thanks again, it's always a pleasure. LukeDonal T.
Excellent service from the girls, quick and easy. LukeDonal T.
Excellent people very friendly and helpfulCraig H.
Service was quick and professional. I would have no problem recommending this location to anyone looking to rent a vehicle for whatever reason. Thank you for making this a pleasant experience.KEITH A.
Nothing the staff is great and very friendly and helpful.James C.
Nothing customer service very friendly polite and helpful.Grest experience.Shawn P.
Le client n'a pas laissé de commentaire.Phylis M.
I like this branch and especially the nice ladies that were there. They answered any and all questions. This is my second rental from them in the last 6 months. Rental companies are all alike except for the people, Global Point has good people.Dan T.
The staff are the best. The facility is always clean and you can take your vehicle inside to access your heated storage unit. Can't beat that !!BILL T. | Expérience générale
Great service by wonderful friendly people,and it’s indoors.What more could you want.JOHN B. | Expérience générale
Need more smaller unitsKATHLEEN L. | Expérience générale
Excellent experience. I am not of how cost compare with other facilities but this place was very clean and secure. Staff were friendly and helpful.PAUL Q. | Expérience générale
Excellent place, friendly staff and spotless.Privacy R. | Premières impressions
Facility was clean and well organized, staff were very helpful and good-natured. Got free entertainment from watching a guy try to get his giant cube truck around a corner that was clearly too tight.Privacy R. | Premières impressions
The facility is clean and easy to access. Staff are friendly and helpful. I would certainly recommend this business to anyone who needs storage in Peterborough.Privacy R. | Premières impressions
Was unable to move in due to limited weekend operating hours.Privacy R. | Premières impressions
Lovely and clean and the staff was very helpful. Only downfall Saturday hours make using very challenging/limiting for any moving.Privacy R. | Premières impressions
Staff were very friendly and helpful, the facilities were clean and in excellent condition. They even backed our U-Haul truck in so we could easily load our furniture into the unit.Privacy R. | Premières impressions