Customer Reviews for GM Automotive
(Concessionnaire U-Haul dans le voisinage)

188 évaluations

2550 Evangeline St   Baton Rouge, LA 70805
(Evangeline and 110/ next to Exxon plant)

(225) 358-3051

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(225) 358-3051

2550 Evangeline St
Baton Rouge, LA 70805
(Evangeline and 110/ next to Exxon plant)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The unit smelled of gasoline but the gentlemen sprayed it before I left which helped put tremendously!

Trevor F. 
Évaluation :
5

Very professional and amazing!

Lashante A. 
Évaluation :
5

Very friendly!! The customer service skills were on point!!!

jonova W. 
Évaluation :
5

I don't have any complaints. I rent a lot from U-haul and they always seem to come through for me to rent a trailer.

CHARLES D. 
Évaluation :
5

Does a great job

ALFREDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dusty D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOIYA R. 
Évaluation :
5

No comments

Kamara W. 
Évaluation :
5

Service was excellent

MCKESSON H. 
Évaluation :
5

Nothing the gentleman was very nice and helpful wish I could rent from that location all the time! I have no complaints!

ROBIN T. 
Évaluation :
5

Excellent service à la clientèle

Graylin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Jane M. 
Évaluation :
5

Very efficient service!

Alexis S. 
Évaluation :
4

Very convenient location. Good communication and easy to work with. Good no frills location.

Ardis J. 
Évaluation :
5

This is the absolute best uhaul location in Louisiana always very courteous towards every potential customer always smiling and exceptional customer care you can't ask for better service hands down

ashley R. 
Évaluation :
5

The owner was very professional, kind, efficient and very patient. The truck was clean, and had enough gas in it. The owner you can tell having been doing his job a long time. I will tell all my friends and family about this place. I loved it. Aleta Doherty

Aleta D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRENISHA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ventric F. 
Évaluation :
5

I have no complaints at all.

Eric V R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latoya J. 
Évaluation :
1

Thus location was not open and had no equipment. My reservation was confirmed and I had to be se t to another location where there was a truck but I had to wait for the owner to come and open even though it was supposed to be open at 9. The lady that helped me on the phone however was very pleasant. I still feel I should have gotten a credit

Meta S. 
Évaluation :
4

The tires on the vehicle were near bald? There was a rug in the back that reeked of marijuana. There was water in the door where the door was not shut properly. It had been raining in the area for five days straight.

Mary Susan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHENELL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tanasha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy L. 
Évaluation :
1

Absolutely TERRIBLE customer service. My truck that I reserved was not available and was sent to 3 different locations to try and find a truck. Ordered the truck for 9 am but did not get a truck until 11:30!! Also, reserved a uhaul storage space . Drove 30min to the location and was told by the general manager that they had not had a vacant space for the past 2 weeks!! Was sent to another location where I had to pay more per month for the storage space than what I was promised. I will NEVER use this company again or refer to anyone.

ALEXIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenisha T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kiara F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Everyone is and was terrific!!

Elizabeth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frederick B. 
Évaluation :
3

Friendly and helpful with making sure that my truck was properly loaded on the trailer and tried down.

Edward L. 
Évaluation :
5

Have used this location three times now and had a great experience

hank H. 
Évaluation :
1

Poor customer service

LATOYA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan P. 
Évaluation :
5

I was and AM very disappointed with your 1800 number. My calls were dropped EVERYTIME never once connecting me to a person. Moh's Tire Doctor pick up location was flat disappointing. Fortunately I was able to locate a dispatch phone number In Lafayette who connected me to UHaul Evangeline Street Baton Rouge to quickly assist. Thank you to Mr. Gerald. Aside from Mr Gerald my experience was poor.

Darrel Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela C. S. 
Évaluation :
5

Nothing. you were perfect.

Edith S. 
Évaluation :
5

They were great to work with!

Debi W. 
Évaluation :
5

Gerald Moore was the best. He showed excellent Customer Service.

Germaine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cody M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney G. 
Évaluation :
3

The only good thing that came from this renting from Uhaul was that the owner at my pick up location was nice. He just happened to be walking by when we arrived to pick up the Uhaul, I assume he lived close by and he was nice enough to open up early to serve me. Uhaul dropped the ball by telling me that I could do pick up anytime by using the app when they never let the location know that I would be doing that and would be picking up the uhaul before the location opened up at 9 am. I arrived for 7:30, so I greatly appreciate Mr. GM for opening up to allow me to get the truck. the truck, however, was not the best. the check engine light was on and when you hit the brakes instead of slowing down the engine revved up and made horrible sounds, sounds like the transmission was going out. I did not get a chance to inspect the truck either before leaving and didn't realize until after my things were loaded the truck had ants which got onto all of my things. Nevertheless, we made it 5-1/2 hours to our destination.

LaShonda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renea J. 
Évaluation :
5

This is my preferred U Haul outlet. I have had a positive experience every time. Gerald is a great guy!

Rudolf S. 
Évaluation :
3

The location was fine for picking up and dropping off U-Haul equipment though no one was present at 4:00pm 4/15/19 when I dropped it off. The trailer was not in good operating condition. One of the TWO straps to secure the car to the trailer via a web over the front weeks was torn and unusable. I had to use a make shift strap I made myself. I also paid over $100 more for my 4 day rental as my friend who rented the same trailer from another location in Detroit for the same weekend trip.

Jason B. 
Évaluation :
5

Excellent service à la clientèle. Convenient location to I-110.

CARLOS A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica G. 
Évaluation :
1

We received a call from U-Haul to set up a drop off location in Baton Rouge. The location was set up BY U-Haul for us to drop the trailer we rented off at a location on Highland Rd., which was at the Velero Station on Highland (4464 Highland Rd). Now after starting my day having to travel 80 miles out of my way, I finally was able to make it to Baton Rouge and move my daughter to college. After moving all day and ending the day at 7:00pm, we made our way to the drop off location, again set up by U-Haul. We arrived and encountered an extremely rude representative of U-Haul. This person, after we unhooked the trailer in a spot next to the other trailers on the lot (out of the way), tells us in a very unprofessional manner that we could not drop the trailer off, that we had to reconnect and go some place else that she was at capacity. I was at the drop off location set up through U-Haul, not a location I just observed and decided to stop at. When asked about where we need to take the trailer to drop it off, she would not assist and said she doesn't know but she couldn't take the trailer. We had to reconnect the trailer, travel down the road (busy Baton Rouge traffic) pull over and search for a drop off location. Now we attempted to contact U-Haul, as again are the ones that set this location up, but it was apparently after hours and no one was available to assist. After calling several locations we made contact with a representative that said he would accept the trailer after hearing what we were going through. This location was located at 2550 Evangeline St., which was a good distance from the original drop off location. But we did not have much of a choice being the assigned location refused us. This gentleman was more than helpful which was greatly appreciated. So, overall this was a horrible experience from the start of this adventure. I also attempted to email U-Haul with comments on this move and received no reply. At this point I feel I cannot promote U0Haul and recommend them use your company. Now lets see if U-Haul even makes an attempt to make this right!

Tara L. 
Évaluation :
5

Make sure you do not give not anyone else a crappy U Haul. Please keep them serviced

dawayne N. 
Évaluation :
1

The truck had roaches in it and was filthy. I had to clean it myself. After informing rental agent of this he did not try and accommodate me in any way He could've at least not charge me for 5 gallons of gas. It's not like he pays for gas!!!! Theses trucks are supposed to be cleaned already also charged 2 environmental fee!!!! I WILL NEVER EVER ZFREQUENT THIS PARTICULAR LOCATION AGAIN, the truck is also beat up and raggedy??

Deidre B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley L. 
Évaluation :
5

Excellent Service!!!!!! I Will Be Back!

RONNIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raven M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ronald H. 
Évaluation :
1

The guy added the safe tow insurance to my card within my knowledge and even admitted to it to me and made me call the 1800 number and they would not give me back my 35$ this is very upsetting

Taylor K. 
Évaluation :
5

Very friendly and customer service was excellent! Super convenient location just off the interstate. Will definitely use them again!

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
2

Use a different drop off location

Charmonie B. 
Évaluation :
3

Truck was old for a cross country move. No pads, that I was charged.

Clark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natasha M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERREL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earnestine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNA H. 
Évaluation :
5

Very professional and quick service

Latoya J. 
Évaluation :
5

Excellent service à la clientèle. The owner was very helpful and had a great sense of humor. The gas tank was "past full." Lol

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twanda H. 
Évaluation :
1

Was told to drop off the trailer at this location however when we went 15 miles out of our way to get there, no one was there to check in the equipment

SHIRLEY M. 
Évaluation :
3

Although it was my fault for not looking at the bill. I eas not explain anything aboit a safe mode charge that i just noticed on my paid invoice. 66 bucks fir one day wad a bit much. Being that the trcks are advertised for a different price. Did t like that.

linn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Girvus J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Y. 
Évaluation :
5

The 20 foot truck that we drove from Baton Rouge to Ruston, La leaked so much from the floor that it soaked our furniture (sofa) 2 mattress sets and box springs, and some boxes that were on the floor - some which contained oard games (now ruined). We did note that the vehicle was water resistant/not waterproof, however, were not expecting so much water inside the truck. We are not sure how to report this so that the next customer will not have a similar problem. Sincerely, Rebecca McConnico

Rebecca M. 
Évaluation :
5

Very nice and generous man.

Artisha D. 
Évaluation :
5

Great service very professional and friendly. I will tell all of my family and friends if they need a uhaul to call this location.

Louise N. 
Évaluation :
1

I was given a uhaul that had mechanical issues and still had to pay for services!!! I will NEVER use this location again. The company who was suppose to pick up uhaul lied about coming to pick up broken uhaul. The whole incident has left a bad taste in mouth.

Linda T. 
Évaluation :
2

Better communication from represenitive. Get spare keys for rentals.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimula P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakeisha P. 
Évaluation :
5

Gerald is awesome customer service

Venice G. 
Évaluation :
1

Apperenrly rhe auto transfer i got from here had one directional light that wasnt functioning.. and the bar was bent so it was a few inches off the ground.

Jesus R. 
Évaluation :
3

Gerald Moore, the proprietor was very nice and helpful. The taxi picked me up much earlier than I had requested and Mr. Moore made an effort to open up a little earlier than usual to accommodate me. The truck was ready and clean.

Ruth R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

henry Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherion V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H. 
Évaluation :
5

Service was excellent!! Equipment was clean and perfect for the job.

Alice C. 
Évaluation :
5

I have used this location for years and I have never had a problem with it yet .

Sherion V. 
Évaluation :
5

Everything went as desired!

Max H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Semmie M. 
Évaluation :
1

The owner is a liar and a thief. Avoid this location at all cost.

celeste J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Floyd P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve R. 
Évaluation :
3

We traveled to Baton Rouge on the weekend (Labor day) and thought we'd have a place open to drop off in person. the Evangeline location was closed but we were told we could leave trailer there by another uhaul worker at a different location. It was just unnerving when the unit wasn't marked as returned a week later. Next time we will call ahead if needing to drop off on weekend. Other than that, all was well. We'd recommend both locations and appreciate the help sorting it out. Linda Ebert

Linda E. 
Non les évaluations ont été soumises pour cet établissement.

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