Évaluations des clients Go Key Rentals

I would appreciate not being talked down to about how to hook up the car hauler to my vehicle. I have rented this same equipment several times from other locations and also have hooked up trailers of several varieties to my vehicle and others. Just felt like I was not to be trusted in making the connection of the trailer to my vehicle. A simple review of the connection process would have been sufficient.

Simple drop off...nothing memorable.

The rental process was very detailed but easy to use. It was a good experience.

Fast friendly service. I was able to get checkin and get on my way in a few minutes.

charged me for gas even thought I put gas in truck after using. I called them and they were not accomodating

At pick up, we were told we had 50 miles. At drop off, the owner said we were only allowed 45 miles and charged us an overage fee. He wasn't very welcoming or willing to work with us. Mileage requirements are not realistic when we have to pick up the uhaul, drive it to the move out site, then drive it to the move in site, then get gas, and then drive it back to a uhaul location. Mileage should only be counted from move out site to move in site, in my opinion.

We dropped off our truck and tried to follow the directions on the website. We were unable to make the location part of the online return info work. It would not find the location. Also the location is really dark and hard to see. I'd encourage the location to improve the lighting and have some signage about how to return vehicles. I left key In the drop slot and truck In lot and hope all is good. It was frustrating since this was my first time renting and dropping off.

The guy who helped me was super nice

Pick up was easy and very thorough

The advertising of 1999 rental is false leading. I will not be very likely to rent a u-haul for the day again. It would of been cheaper to go to enterprise and rent a pick up truck and we could of accomplished the same thing.

Great service and equipment as usual.

Drop off the truck at night

Great variety

They contacted me in advance. They were flexible with the change I had made last minute. Very helpful and kind without delay, excellent!

Transactions was easy the gentleman came out and hooked it up for me when I returned he did the same. Will definitely do business with this location again.

Jeff does a great job. I rent here about 6 times over last couple years will go no wheee else

I was annoyed when I returned at 2 PM to find it closed. They were lucky I had my reading glasses in order to do the self check in on my phone

Great service!

Excellent instructions on how to return the truck when no one there to receive it during normal working hours.

Nothing! It was fast and easy, and they even let me pick up the trailer about 5 hours early! Very VERY convenient!

Like night and day to the Hobart office. Excellent service.

The towing trading lights did not work properly. They would not indicate braking, turn signals nor hazards. My son had to follow me the entire move for safety concerns. Other than that, everything was great. He explained how to use everything and helped me load my vehicle. We just didn't notice the light problem. Something to double check on all rentals before departing.

Very professional...

To do the self drop off same day was not possible with the app or online no WiFi at the location! I want the money back they owe me

I requested and paid for a dolly for my move and I did not receive it. The mobile checkin process was very long and complicated. It would have been faster to go inside to the front desk, but for health reasons I chose the mobile route which was not pleasant.

Have the owner be up to date on how the mobile app works so he can. Enter assist you when you call his number.

The whole experience was simple and easy.

Nothing really

Very kind and knowledgeable.

N/A

No contact face to face due to Covid-19. But, everything was handled on the smartphone through the U-haul web site. Could contact the business owner by phone for help. Everything was ready when we arrived to pick up. Truck was very clean.

The service was excellent. Will definitely rent from this facility again!

Always appreciate the great service at Go-Key!

The inside of the trailer could have been cleaner. Overall the trailer was in good shape.

Parking icy difficult to locate boxes and no parking

The pickup was great. Excellent customer service and explanation of how to hook up the transport!!

The return app did not work for me. The app wanted my location of the phone, it was turned on, however was not being recognized.

Condensed water inside of the cabine, water on windshield (inside) could not be removed using the Defrost)

Nothing

exlellent

Very good & friendly service.

This was not our drop off location I don't think. It was very late, after hours and no one there. I thought it was on Reynolds Rd. It has been a nightmare. It is still not checked in and has been over a month. Would not recommend this location at all. But I think it's on Reynolds Rd.

Gentleman was very pleasant and friendly.

I was incredibly surprised at how simple and affordable renting a trailer was! I'll be making this my go-to for moving equipment for my hands-on fire/EMS training classes. Thank you!

Our go key experience was super simple and easy. I will 100% go back to this location for our next moving rental vehicle.

Make sure your employees at all locations are giving out correct information and the vehicle is clean and all lights are working

Check out process was smooth, the gentleman was very friendly!

Plan for a few extra miles on a one way trip, I had just enough to make it to my drop off point, but by the time I went to where I had top unload at and came back to my truck drop off location I add went over my mileage