Évaluations des clients Goin Postal

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Goin Postal

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John L.
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Super easy reservation, pick-up and drop-off process. I love the app.

MARGARITA P.
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Le client n'a pas laissé de commentaire.

Elizabeth H.
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Le client n'a pas laissé de commentaire.

RICK B.
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Le client n'a pas laissé de commentaire.

Jason G.
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Le client n'a pas laissé de commentaire.

Michael G.
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The reservation expired an hour after my scheduled time AFTER I SPOKE WITH SOMEONE IN UHAUL CUSTOMER SERVICE DAYS AGO THAT TOLD ME THAT IT WOULD NOT EXPIRE THAT QUICKLY. I had to have a friend drive me to UHAUL and unfortunately we got there an hour late. Thank goodness the location was open. However, the employee told me they would be open until 4 pm.p but they closed at 2pm and I had to complete the truck return process myself. At that location cell phone service is horrible and it took forever to upload photos.

PAUL ROBERT L.
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Good people to work with. Will rent there again.

MARGARITA P.
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Le client n'a pas laissé de commentaire.

Richard M.
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Set expectation for two part process. No issues other than thinking my vehicle was not available because of the city rules.

Holly S.
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Le client n'a pas laissé de commentaire.

richelle M.
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I booked at this location and had to go down the street to some other business to pick truck up. The inside was muddy and not clean or wiped down especially with the COVID situation. The drive door was dented and would not shut at all and did not know it wouldn't shut all way till I drove off. The staff at this business was not friendly and the girl Kristen said they only take pictures and send to uhaul and they dont clean or do anything with the truck but could not provide me mileage used or everything was checked out and okay. So horrible experience, Would never recommend.

Tommy R T.
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Le client n'a pas laissé de commentaire.

michael W.
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Le client n'a pas laissé de commentaire.

ping H.
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Le client n'a pas laissé de commentaire.

Balaji Subbiah S.
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Excellent service and friendly

mamish B.
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Le client n'a pas laissé de commentaire.

Horace G.
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Le client n'a pas laissé de commentaire.

Lee B.
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Easy in and Easy out. Pleasant staff to work with. Price was great and equipment was excellent. Made moving my daughter much easier!!!!

Rasheda J.
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Pedro was great!

Fernanda N.
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Really nice to work with. Great Location.

Laura K.
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Great service from Goin Postal- accommodating and friendly.

Ashanti W.
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Le client n'a pas laissé de commentaire.

Mohammad A.
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Le client n'a pas laissé de commentaire.

Azizulla S.
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Le client n'a pas laissé de commentaire.

vilas S.
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Good customer service

Jeff S.
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Le client n'a pas laissé de commentaire.

Laura H.
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because I decided to not concern myself about being charged $7 for a dolly that I never received, I just about break my back loading furniture without one, and then ended up being charged an addtl $75 for not returning a dolly I never received in the first place. Had no idea uhaul was going to charge that against my card, so now my account overdrafts and charges me an addtl $50 in fees. So now I have paid $132 for equipment that I never even received much less use. Way to go uhaul, really appreciate it.

Thomas D.
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Le client n'a pas laissé de commentaire.

Bertha B.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

gerlynn A.
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Le client n'a pas laissé de commentaire.

Frances W.
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Le client n'a pas laissé de commentaire.

KABIRU O.
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Le client n'a pas laissé de commentaire.

Gabriel G.
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Le client n'a pas laissé de commentaire.

Chassidi D.
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Let customers know that certain size trucks will not be available at this location and you will be rerouted to another pickup location. Also they could improve on being available to answer the phone.

Gregory G.
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When I'm expected to return the rental with a full tank of gas, please don't give it to me when it's only 3/4 full.

Sharlene L.
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When you arrive at the location. They send you up the street to a muddy field. Other trucks blocking what you need to get to. No instructions given about a second text you need to complete before driving of the lot. When you finally see the text the link is expired and you spend over 20 minutes in queue waiting for someone to pick up your call. The inside of the truck was filthy. With COVID 19 going around you think they would wipe things down. I did have some wipes with me and managed to get most surfaces clean. I rented a Penske truck four months ago and the experience was so much better.

Siamak R.
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The owner (Gentlemen) at the GOIN-POSTAL Located at 9201 Warren Pkwy Frisco was extremely helpful, exceptionally one of a kind services as well as easy rental experience. THANK YOU goin postal and well done U-Haul for providing rental service at this location.

Beth M.
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The store clerk wasn't wearing a mask even after I asked him if he could put one on

TIMOTHY H.
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Only complaint was that I could never get through on the 1-800 U-Haul number. I would be on hold then it would say having difficulties and call back at another time! This went on for at least 5 hours the morning of my drop off trying to change locations.

MacDara H.
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Online check-in/pick-up process is terrible. I was waiting about 40 minutes.

THOMAS M.
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Great service and everyone was super friendly. Whole process was easy!

Yoandry C.
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Le client n'a pas laissé de commentaire.

tom S.
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Le client n'a pas laissé de commentaire.

Marion T.
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Le client n'a pas laissé de commentaire.

Simon B.
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Le client n'a pas laissé de commentaire.

michael W.
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Le client n'a pas laissé de commentaire.

Kamal O.
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I think nothing every one over there did great job they got me in and out and back quickly and with no problems, thank you

Kesha H.
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Le client n'a pas laissé de commentaire.

Kellie C.
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I rented from the main UHaul location in Plano for a reason and my experience with them was very good. I expected to pick up my rental trailer from the Plano location, however, I was sent to the Frisco Goin' Postal location. This is a postal business that rents some UHaul equipment and they are not allowed to keep equipment on-site. So, not only did I have to go to a different location than Plano but after I checked in at Goin' Postal I had to drive to a flooring company to find the trailer. It was very confusing and no one really helped me. I waited quite a long time and then I was rushed to drive behind the building on rocky, unpaved lot with junk everywhere. Then, I get the oldest 4x8 trailer I've ever seen, covered in rust - it get's hooked up to my car without a single description, instruction, nothing. Luckily I watched videos and educated myself because this was the first time I ever pulled a trailer. I checked it when I got home because it was not checked with me at the lot. Important pieces looked newer and everything seemed to work, however, it was filthy inside and out. Inside was covered top to bottom with dirt - easily seen to the eye because there was so much actual dirt - like potted plants and trees were moved in it before. So, at 9pm at night I'm hosing out this trailer so that the next morning I can load it and leave for my trip on-time. The return was as bad because I called UHaul direct and the Goin Postal store's number to find out where to return it and no answer. After 10 tries I drove over to Goin' Postal and they ran outside to tell me I couldn't leave the trailer there and had to return it to some completely new place - some other retail store in Frisco. I told them I would return it to the Plano UHaul location - which I did - and they were great. Overall - the experience was very disappointing - because of Goin' Postal but - as I mentioned - I went direct to the main UHaul in Plano, had the hitch installed and rented the trailer - just so that I would not have issues with poor service.

Hugo E.
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Le client n'a pas laissé de commentaire.

Linda K.
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Location was not a uhaul store like I was use to, but it was very convenient location for me, so yes I was very happy.

beuns T.
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Le client n'a pas laissé de commentaire.

VENUGOPAL K.
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It was horrible muddy infact my truck got stuck in mid had to leave it like that horrible place.. lete know I can share pictures

Jianmin X.
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Le client n'a pas laissé de commentaire.

Lee B.
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Le client n'a pas laissé de commentaire.

ALYSSA P.
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Horrible service and never had such a terrible experience with U-haul. Not only did we have to drive to a separate location than listed above to pick up our uhaul trailer, but they were unprepared and had the trailer in a back lot, stuck in mud, and we were unable to pull up and hook it on to our truck due to the amount of mud and our huge 4WD truck even almost got stuck. They had to use a special truck and took multiple tries to get the Uhaul out of the mud, and once out of the mud, they had to clean it all off and had no urgency in doing all of this, even though we were scheduled to get it at 10- we did not leave the lot until 10:45 and were late for our movers. Very unorganized, unprepared, unprofessional, and on top of that it was sketchy location- I would not have felt safe if my fiance was not with me. Uhaul should have been sitting in the lot at the "goin postal" place ready for us to pick up instead of going through the ordeal we did. Makes me question U-hauls selection of locations they associate with.

Ivan A.
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Le client n'a pas laissé de commentaire.

Richard M.
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Le client n'a pas laissé de commentaire.

Michael M.
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Great job quick checkout and very nice

Lawrence P.
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Le client n'a pas laissé de commentaire.

Mttie H.
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Le client n'a pas laissé de commentaire.

Anthony T.
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Le client n'a pas laissé de commentaire.

KRISTEN G.
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Systems were down. Waited for hours in an extremely hot office. Rep had to cancel and create a new order and selected wrong location.

Wyatt M.
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Le client n'a pas laissé de commentaire.

DONNA M.
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Le client n'a pas laissé de commentaire.

Ken S.
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Le client n'a pas laissé de commentaire.

Fangzhong T.
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Le client n'a pas laissé de commentaire.

Rebecca R.
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Confusing as to where to find office. No signs to indicated pickup/drop off. Equipment was at a different site. Friendly employees at drop off.

Cassandra M.
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Customer service was AMAZING!!! They were very patient and successful with correcting my reservation and getting us out the door!!!!

Nathan M.
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Le client n'a pas laissé de commentaire.

Jenny S.
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Le client n'a pas laissé de commentaire.

Kendrick G.
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Le client n'a pas laissé de commentaire.

amy M.
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Nothing just right

Billy G.
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Bigger sign would make it easier to find is only suggestion.

Matthew H.
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Not charge me for 60 miles when I only put 25 miles on the van.

kenneth S.
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Put jacks on the front of trailers

Kieria F.
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Someone forged my signature for financial gains on an unauthorized transaction twice. Two transactions for two different amounts according to my banking institutions. I have a copy of the receipt with the fake signature.

Sandy A.
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Le client n'a pas laissé de commentaire.

Edgar S.
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Le client n'a pas laissé de commentaire.

Saravanan S.
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1. Suppose to pick up at 10.00 AM. The location was not open until 10.05. The process took around 10 minutes and paperwork was done at 10.15. To my surprise, they told me to drive to another location to pick up which I wasted another 10 minutes. At the pickup location, there is no one to attend. Have to wait for at least 15 minutes to get the dolly. But Pads was not available but I was charged $10. Overall I have wasted 1 hour. Very poor experience.

Rick B.
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The online check-in and return were both very handy.

Thomas M.
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Le client n'a pas laissé de commentaire.

JOSHUA M.
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Pickup location different from rental location. Lot in disrepair. Glad I was in an off road equipped vehicle. Did not record my return. Was called by Uhaul four days after I dropped off asking when I was returning the equipment.

Nick N.
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Le client n'a pas laissé de commentaire.

Carean D.
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Le client n'a pas laissé de commentaire.

Radhakrishnan M.
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I kept the truck with extra fuel than it required. But still I got charged for additional 1 mile than I estimated in my contract.

Tony C.
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The only issue is that the Uhaul equipment is stored off-site, so you need to go about a mile down the street once you complete the contract.

Cassandra M.
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The gentleman that checked me out was quick and had great customer service skills. I didn't feel rushed and after U-Hauls new check in system (it's been a while) I was given straight forward instructions.

val P.
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Le client n'a pas laissé de commentaire.

Michael C.
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Weren't open during online hours. Had new hours that had them closing 2 hours earlier than posted online.

Eric S.
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Le client n'a pas laissé de commentaire.

Michael S.
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The actual location pick up and drop off is .6 miles away from the actual address. I had signed up online for a 3:30 pick up of a truck and it wasn't actually there until an hour past that time. Usually my interactions through the app are easy and straight forward while this time was riddled with lots of little surprises and changes.

Cindy A.
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Le client n'a pas laissé de commentaire.

Lisa M.
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Le client n'a pas laissé de commentaire.

Gretchen B.
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Le client n'a pas laissé de commentaire.

Sukhinder J.
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Le client n'a pas laissé de commentaire.

KEISI M.
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Le client n'a pas laissé de commentaire.

Richard L.
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Need to find a way to have customer bring back equipment earlier on Sundays.

Bradley S.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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